Texas Certified Training Academy

Good afternoon, Our letter is in response to the letter(s) we received from your agency regarding a complaint referenced above. Please find the attached content (emails, policies, invoices, ect.,)for consideration in an effort to exonerate our company and strike down the claim left
by Miss ***iI'm 100% confident that after reading our proof provided you will see *** *** (A) has zero grounds for a refund, (B) was informed where to go of the class, (C) and we offered a refund she rejected - as such this case should be closed with the benefit going towards our agency. Fasts of the case:In order to enroll in any class or fil out a contract form the student is required to provide their email address which she did: ***@gmail.com Please note this is the same email we have on file, the Revdex.com has on file, and the same emailed sued to pay for the class (through Square credit card processing)We also emailed her after the complaint was filed with the Revdex.com (at that same email address), and she responded back - so we do have teh correct email address and avenue of communication with her - the very same address she claims she did not get the email as to where to show up for the class, but got all teh others ( we have provided a copy of that email sent as well)Our website (which is where she enrolled on)has clear disclaimer that she states if you do not show up to class there is no refund, or rain checksWhen she filled out our enrollment form there is a statement that says "BY CLICKING THE SUBMIT BUTTON ON THIS FORM THAT WILL INDICATE THAT YOU HAVE READUNDERSTAND, AND FULLY AGREE TO OUR TERMS, AND CONDITIONS (located on our Legal *& Disclaimer page.) SPECIFICALLY, AND YOU ARE AWARE THAT TCTA HAS A "NON-REFUNDABLE & NON -TRANSFERABLE" POLICY TO ALL PAID FEES, REGARDLESS IF YOU SHOW UP TO CALL OR NOTWhen she got her online invoice (sent to the same email address, which she got and paid) it says "if you have any questions prior to paying this invoice please email us back at ***@***com and it also repeats all fees are non-refundable. TO NOTE: Right there she was given an email address to use then, or anytime after the fact as a form of communication which she is elected never to useIf she never received an information from us after paying why would she simply not email us and ask where is the class being held? Why not use the email address that morning of the class? Why not email asking for a refund later instead of contacting the Revdex.com, Yelp and Google reviews which she did? 5.She makes reference to the fact that she called times and we never answered the phone (she provides no proof calls were made), and if she called that phone system directed her back to the website whereas she could have emailed us or filled out another contact form - why didn't she do that? Our website clearly states on our contract page that our address is NOT where any classes are being held, it is a mailing address (again clearly sated that)> but she claims she drover there anyways and wants to be compensated for time and fuel driving thereIn fact, on the invoice she saw and paid it says the classes are being held in Pflugerville off of *** *** - so she knew right then the IHsuite #*** *ddress was not where to go, and again why not email us back? Even if she missed the class she could have emailed us back that afternoon or the next day with a requested refund. Additionally, as she pointed out, she had our mailing address, why not write us a letter demanding a refund? Keep in mind she enrolled online, and paid online - we never spoke to her over the phone prior, but when it comes to a refund she is upset because we never answered the phone - that was not our process anywhere along the way and many companies are online only companies (example ever try to call Google? - you can't) Frankly we are not required to answer the phone or required to even have a phone - everything is done online, which worked well for until she did not show upWe had other students that day that showed up without issue and attended the classWhy would we as a business not send her directions but everyone else? *** *** then went on Google and left a nasty review under the name of "Spider Love" whereas she referenced the same Revdex.com number filedSo again if she took the time to write that, why not send us simple short request for a refund via email or mail which she had?9.We sent an email to her on October 5th and Oct 6th outlining the reason for our email and that we were contacted by the Revdex.com, and noted her comments left online along with a walk through of policies and asked a few questions regarding her processIn that email dated October 5th we 100% offered her a full refund, a gift card for her trouble, and a free class - SHE RESPONDED BACK WITH THE FOLLOWING "Haha you are really HILARIOUS! Your OWN website says there will be no refunds FOR ANY REASON so I didn't waste my timeYour business is rated badly and your customer service sucksLibelous claims are untrue claims, but I have spoken nothing but the truth. You have stated you will not issue a refund, You will incur court costs when I sue youLooking forward to it. Sincerely, ***. Is business REALLY that bad??? LOL "**So right there when she says "your own website says no refunds so didn't waste my time" (meaning why not email us back) - then right there her claim needs to be thrown outShe spent more time with the Revdex.com, Yelp, and Google then a simple minute email to us - she simply knew she screwed up, can't accept responsibility and is throwing a fist over $We offered a refund although she says we refused oneThe offer still stood if she corrected her unfair review as (A) we don't have to give a refund (B) we are not going to reward bad behaviorKEY NOTE HERE - she acknowledged in her email that we have a no-refund policy - which means she saw and read itI truly feel that either (A) she forgot about the class until it was too late, or (B) overslept and was late - and knowing our policies were in place she went on a rampage about a refundAnd used the mailing address and the phone not being answered to justify some type of bad business scam when she simply did not show and elected not to email usIn her response to our offer she clearly states she is going to sue us (over $35.00), so any business at that point is done with negotiations. That said, we sent a response to that on Oct 8th to her whereas we restated the offer, apologized for her experience with our company, and that we are attempting to make it right. She later send a one liner email that said "Thank you for agreeing to the refund and the compensation*** ***i"We responded with a final email that said " *** - just to note as per a prior email our settlement offer was contingent upon the fact that the review(s) left on all the social media and review sites were removed or dramatically changed to include the Revdex.com case and any other sites reviews might have been left" - she in fact went back on and claimed we charged our site and paperwork which made it worse - so we are done negotiating with her, we welcome her lawsuit (because we will 100% win). I think reading our response and emails you will find we have done everything to correctly and her entitled issues rides on the fact nobody answered the phone, and she went to the wrong address ( which when we have to take here word and she never got the email - but then why no email us back as stated on the invoice which she paid and read?)

Complaint: [redacted]
I am rejecting this response because: the refund should not be contingent upon a gag order. I will be faxing a complaint to DPS Private Security Board in the morning.
Regards,
[redacted]i