Texas Comfort Mattress Llc

Complaint: [redacted] I am rejecting this response because: I did not try out the mattress at Texas Comfort because I had already tried it out at another storeHe didn’t even have the mattress on displayI even had the business card from that store that the salesman had written PioneerThe invoice only had Recharge listed and not the type of Recharge mattressI stated I wanted the Pioneer and he delivered the Pine ViewHe also said the box springs I had were metal and that they were in great shapeI called him the very evening he delivered the mattressesHe stated he gave me a good deal and to try the mattress, said he couldn’t find the Pioneer mattressI called him the next day and told him I didn’t like it, it felt like I was sleeping in a holeIt was the same on both the King and Queen MattressesHe stated it was probably the way it was stored and he would take care of itI went into his store twice and he stated he would take care of itI provided him pictures and he stated he forwarded them to Simmons and it was stuck with a manager thereI contacted Simmons and I was told to work with Texas ComfortHe never stated that he would give me a discount on mattresses and why would I want to buy from him againIf it’s a manufacture defect he should work with the manufacture for a replacementThe mattress has a year warranty so he is out no moneyAs I stated Simmons told me to work with the Texas Comfort, so now I’m out $2,I have a witness, phone records and emails to show how often I contacted Texas ComfortIf this is not resolved, I will be taking Texas Comfort to court Regards, [redacted]

October 1, To: [redacted] - Dispute Resolution Specialist From: Texas Comfort Mattress & Furniture This is a response to a complaint that was submitted September 11, The ID number is [redacted] Number of pages including cover sheet: Z/4? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? t,L69-ZOL-04Z t, NIS SHN? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 1,11cOO.B g40Z/ To: [redacted] ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Complaint ID: [redacted] Texas Comfort Mattress & Furniture feels that this is a case of buyer's remorse, We express to all of our customers to try out each mattress before making any purchase decisionWe have floor models for the mattresses we sell so that our customers have the opportunity to do just that, This customer came In and decided on a mattress that we had on displayShe ordered the sa e mattress In a queen and a king size, The customer informed staff that it had been so long sinc she had replaced her mattress setsThe customer was advised at that the that it would be [redacted] ly recommended to replace the box springs as well so the Integrity of the mattresses would not be affectedThe customer voiced that she was purchasing the mattresses only, An Invoice was written and given to the customer with total purchase price, On the Invoice It states that all sales are final and warranty concerns go through the manufacturer of the productShe agreed and proceeded to write a check for the total cost of her purchaseWe did not have the mattresses in stock so we ordered themA few days later the mattresses she chose were shipped to our store and we called the customer and arranged for the mattresses to be delivered to her homeI can't recall how many days or weeks later, the customer claimed that both the brand new mattresses we delivered to her were defectedThe defects she stated that the mattresses had were not created by Texas Comfort but by placing the mattresses on worn box springs or by t e manufacturerWe tried resolving this matter with the customer and Informed her that we would give her a discounted price on another mattressThe customer expressed that she wanted a refund for the merchandise or new mattresses at no expenseWe reminded her that all sales are final an that the defects were not caused by Texas Comfort, We have not heard from this customer sinceThank yo Texas Comfort Mattress & Furnitu

Complaint: ***
I am rejecting this response because:
I did not try out the mattress at Texas Comfort because I had
already tried it out at another storeHe didn’t even have the mattress on
displayI even had the business card from that store that the salesman had
written PioneerThe invoice only had Recharge
listed and not the type of Recharge mattressI stated I wanted the Pioneer and
he delivered the Pine ViewHe also said the box springs I had were metal and
that they were in great shapeI called
him the very evening he delivered the mattressesHe stated he gave me a good
deal and to try the mattress, said he couldn’t find the Pioneer mattressI
called him the next day and told him I didn’t like it, it felt like I was
sleeping in a holeIt was the same on both the King and Queen MattressesHe
stated it was probably the way it was stored and he would take care of itI
went into his store twice and he stated he would take care of itI provided
him pictures and he stated he forwarded them to Simmons and it was stuck with a
manager thereI contacted Simmons and I was told to work with Texas ComfortHe never stated that he would give me a
discount on mattresses and why would I want to buy from him againIf it’s a manufacture
defect he should work with the manufacture for a replacementThe mattress has
a year warranty so he is out no moneyAs I stated Simmons told me to work
with the Texas Comfort, so now I’m out $2,I have a witness, phone
records and emails to show how often I contacted Texas ComfortIf this is not resolved, I will be taking Texas
Comfort to court
Regards,
*** ***

October 1,
To: *** *** - Dispute Resolution Specialist From: Texas Comfort Mattress & Furniture This is a response to a complaint that was submitted September 11, The ID number is ***Number of pages including cover sheet: Z/4 t,L69-ZOL-04Z t, NIS SHN 1,11cOO.B g40Z/To: *** *** Complaint ID: *** Texas Comfort Mattress & Furniture feels that this is a case of buyer's remorse, We express to all of our customers to try out each mattress before making any purchase decisionWe have floor models for the mattresses we sell so that our customers have the opportunity to do just that, This customer came In and decided on a mattress that we had on displayShe ordered the sa e mattress In a queen and a king size, The customer informed staff that it had been so long sinc she had replaced her mattress setsThe customer was advised at that the that it would be ***ly recommended to replace the box springs as well so the Integrity of the mattresses would not be affectedThe customer voiced that she was purchasing the mattresses only, An Invoice was written and given to the customer with total purchase price, On the Invoice It states that all sales are final and warranty concerns go through the manufacturer of the productShe agreed and proceeded to write a check for the total cost of her purchaseWe did not have the mattresses in stock so we ordered themA few days later the mattresses she chose were shipped to our store and we called the customer and arranged for the mattresses to be delivered to her homeI can't recall how many days or weeks later, the customer claimed that both the brand new mattresses we delivered to her were defectedThe defects she stated that the mattresses had were not created by Texas Comfort but by placing the mattresses on worn box springs or by t e manufacturerWe tried resolving this matter with the customer and Informed her that we would give her a discounted price on another mattressThe customer expressed that she wanted a refund for the merchandise or new mattresses at no expenseWe reminded her that all sales are final an that the defects were not caused by Texas Comfort, We have not heard from this customer sinceThank yo Texas Comfort Mattress & Furnitu

October 1, To: *** *** - Dispute Resolution Specialist From: Texas Comfort Mattress & Furniture This is a response to a complaint that was submitted September 11, The ID number is ***Number of pages including cover sheet:
Z/4? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? t,L69-ZOL-04Z t, NIS SHN? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 1,11cOO.B g40Z/ To: *** ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Complaint ID: *** Texas Comfort Mattress & Furniture feels that this is a case of buyer's remorse, We express to all of our customers to try out each mattress before making any purchase decisionWe have floor models for the mattresses we sell so that our customers have the opportunity to do just that, This customer came In and decided on a mattress that we had on displayShe ordered the sa e mattress In a queen and a king size, The customer informed staff that it had been so long sinc she had replaced her mattress setsThe customer was advised at that the that it would be ***ly recommended to replace the box springs as well so the Integrity of the mattresses would not be affectedThe customer voiced that she was purchasing the mattresses only, An Invoice was written and given to the customer with total purchase price, On the Invoice It states that all sales are final and warranty concerns go through the manufacturer of the productShe agreed and proceeded to write a check for the total cost of her purchaseWe did not have the mattresses in stock so we ordered themA few days later the mattresses she chose were shipped to our store and we called the customer and arranged for the mattresses to be delivered to her homeI can't recall how many days or weeks later, the customer claimed that both the brand new mattresses we delivered to her were defectedThe defects she stated that the mattresses had were not created by Texas Comfort but by placing the mattresses on worn box springs or by t e manufacturerWe tried resolving this matter with the customer and Informed her that we would give her a discounted price on another mattressThe customer expressed that she wanted a refund for the merchandise or new mattresses at no expenseWe reminded her that all sales are final an that the defects were not caused by Texas Comfort, We have not heard from this customer sinceThank yo Texas Comfort Mattress & Furnitu

Complaint: [redacted]
I am rejecting this response because:
I did not try out the mattress at Texas Comfort because I had
already tried it out at another store. He didn’t even have the mattress on
display. I even had the business card from that store that the salesman had
written Pioneer. The invoice only had Recharge
listed and not the type of Recharge mattress. I stated I wanted the Pioneer and
he delivered the Pine View. He also said the box springs I had were metal and
that they were in great shape. I called
him the very evening he delivered the mattresses. He stated he gave me a good
deal and to try the mattress, said he couldn’t find the Pioneer mattress. I
called him the next day and told him I didn’t like it, it felt like I was
sleeping in a hole. It was the same on both the King and Queen Mattresses. He
stated it was probably the way it was stored and he would take care of it. I
went into his store twice and he stated he would take care of it. I provided
him pictures and he stated he forwarded them to Simmons and it was stuck with a
manager there. I contacted Simmons and I was told to work with Texas Comfort. He never stated that he would give me a
discount on mattresses and why would I want to buy from him again. If it’s a manufacture
defect he should work with the manufacture for a replacement. The mattress has
a 10 year warranty so he is out no money. As I stated Simmons told me to work
with the Texas Comfort, so now I’m out $2,165.00. I have a witness, phone
records and emails to show how often I contacted Texas Comfort. If this is not resolved, I will be taking Texas
Comfort to court.
Regards,
[redacted]

October 1, 2015 To: [redacted] - Dispute Resolution Specialist From: Texas Comfort Mattress & Furniture This is a response to a complaint that was submitted September 11, 2015. The ID number is [redacted]. Number of pages including cover sheet: 2 ...

Z/4                                      �...⇄ t,L69-ZOL-04Z t, NIS SHN                                 1,11c1 94 OO.B g40Z/4400 To: [redacted]                                   ...⇄ Complaint ID: [redacted] Texas Comfort Mattress & Furniture feels that this is a case of buyer's remorse, We express to all of our customers to try out each mattress before making any purchase decision. We have floor models for the mattresses we sell so that our customers have the opportunity to do just that, This customer came In and decided on a mattress that we had on display. She ordered the sa e mattress In a queen and a king size, The customer informed staff that it had been so long sinc she had replaced her mattress sets. The customer was advised at that the that it would be [redacted]ly recommended to replace the box springs as well so the Integrity of the mattresses would not be affected. The customer voiced that she was purchasing the mattresses only, An Invoice was written and given to the customer with total purchase price, On the Invoice It states that all sales are final and warranty concerns go through the manufacturer of the product. She agreed and proceeded to write a check for the total cost of her purchase. We did not have the mattresses in stock so we ordered them. A few days later the mattresses she chose were shipped to our store and we called the customer and arranged for the mattresses to be delivered to her home. I can't recall how many days or weeks later, the customer claimed that both the brand new mattresses we delivered to her were defected. The defects she stated that the mattresses had were not created by Texas Comfort but by placing the mattresses on worn box springs or by t e manufacturer. We tried resolving this matter with the customer and Informed her that we would give her a discounted price on another mattress. The customer expressed that she wanted a refund for the merchandise or new mattresses at no expense. We reminded her that all sales are final an that the defects were not caused by Texas Comfort, We have not heard from this customer since. Thank yo Texas Comfort Mattress & Furnitu

Complaint: [redacted]
I am rejecting this response because:
I did not try out the mattress at Texas Comfort because I had
already tried it out at another store. He didn’t even have the mattress on
display. I even had the business card from that store that the salesman had
written Pioneer. The invoice only had Recharge
listed and not the type of Recharge mattress. I stated I wanted the Pioneer and
he delivered the Pine View. He also said the box springs I had were metal and
that they were in great shape. I called
him the very evening he delivered the mattresses. He stated he gave me a good
deal and to try the mattress, said he couldn’t find the Pioneer mattress. I
called him the next day and told him I didn’t like it, it felt like I was
sleeping in a hole. It was the same on both the King and Queen Mattresses. He
stated it was probably the way it was stored and he would take care of it. I
went into his store twice and he stated he would take care of it. I provided
him pictures and he stated he forwarded them to Simmons and it was stuck with a
manager there. I contacted Simmons and I was told to work with Texas Comfort. He never stated that he would give me a
discount on mattresses and why would I want to buy from him again. If it’s a manufacture
defect he should work with the manufacture for a replacement. The mattress has
a 10 year warranty so he is out no money. As I stated Simmons told me to work
with the Texas Comfort, so now I’m out $2,165.00. I have a witness, phone
records and emails to show how often I contacted Texas Comfort. If this is not resolved, I will be taking Texas
Comfort to court.
Regards,
[redacted]