Texas Construction & Maintenance Network LLC

Mr [redacted] , Good afternoonI received your concern through Revdex.com about your residence at [redacted] **I appreciate your concern about your bill and I anticipate that your situation will be resolved this afternoonI scheduled an appointment for our Field Tech Manager, Jeff K***, to meet with you on siteI understand he is meeting with you at 4:this afternoon to resolve this issueIf you have any more questions or concerns, please do not hesitate to call me directly Sincerely, Stacy [redacted] T [redacted] Customer Service Supervisor [redacted] laurenselectric.com1- [redacted] ***(864) [redacted]

Mr***, Good afternoonI received your concern through Revdex.com about your residence at [redacted] RoadI appreciate your concern about your bill and I hope to resolve the situation I reviewed your bill that you were inquiring about and it was for days of usageThis was from December 08, 2016-January 09, I have attached, for your convenience, a report of what your usage was daily during this time frameIt also provides you the weather high/lows for that time Please take a moment and go to our websiteFrom our home page, you would just need to click the Efficiency link – there’s especially a lot of information on the Safety and Savings page (http://www.laurenselectric.com/energy-efficiency/) For example, the Touchstone Energy Home Energy Saver is an interactive site that features an audit that lets you enter information specific to your household and immediately shows you what you can do differently to save money and energy: http://www.togetherwesave.com/add-up-your-savings Here is breakdown of percentages on what pulls the most power in your home 43% of usage goes into heating and cooling of your home(Energy Efficient temperature’s Summer: Winter: 68) 12% of usage goes into hot water heater(Energy Efficient temperature is 120) 11% of usage goes into lighting throughout your home(think about changing out old light bulbs for the newer energy efficient light bulbs LED) 9% of usage goes into Electronics (Tvs, game stations, ETC.) and Appliances (Washer, Dryer, ETC.) Try and buy the Energy Star Approved products8% of usage goes into Refrigeration and other Miscellaneous items in your home We unfortunately are unable to see what is pulling the most power in your home to cause the increase but the list above are some things for you check If I can be of any further assistance please feel free to contact meThank you and have a great day Stacy WT [redacted] Customer Service Supervisor [redacted] .com 1- [redacted] Extension [redacted] (864) [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] ***

Ms [redacted] , Good afternoonI received your concern through Revdex.com about your residence at [redacted] RoadI appreciate your concern about your payment history and I hope to resolve some issues about your locationFirst I would like to assure you that I pulled the recordings from October 13, and reviewed the conversations between you and the representativesIt was discussed that due to your first bill going to an incorrect address, the representative, indeed did remove a $late fee that was discussed with youIt was also reviewed with you that when your first bill returned, Laurens Electric Cooperative did resend your bill to your current addressI understand you wanted to speak to a supervisor and our CEOThe representative never stated she was the CEO during yours and her conversation but I apologize if you felt you were being misrepresented from Laurens ElectricShe was going over with you our arrangement policy so you would understand our policies in place going forward I also reviewed the call you spoke with a representative on October 21, At that time, you seemed very pleased with our business and she was very helpful in working with you on a debtIf you are still experiencing postal problems, Laurens Electric Cooperative, Incdoes offer E-BillYou can click on the following link: http://www.laurenselectric.com/e-bill-notification/ to get set up for E-Billing Just fill in and complete the form Laurens Electric Cooperative’s E-Bill notification allows you to be proactive and “Green” in saving the environment by opting to just receive the Email notification only and doing away with the paper bill Of course you can receive both email notification and paper bill The choice is yours to makeYou will receive the email notification the instant your account bills There is no waiting for the mail to pay your bill The email notification will have the account number, the amount of the bill and the due date It will also have a link for you to pay and view your bill On-line on our websiteYou currently have a balance of $that has a due date of November 02, I would be glad to speak with you if you have any more questions about your account or any concernsYou can reach me at the number listed belowI look forward to hearing from youSincerely, Stacy [redacted] T [redacted] Customer Service Supervisor [redacted] .com1- [redacted] Extension ***(864) [redacted]

We have been in contact with member throughout the process and will take care of the issueHowever, we are limited in what we can do until we get some drier weather

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Jeff K*** came out with a ton of paperwork showing usage of my meter on the month in question by the hourHe was very gracious and respectful and we appreciated his demeanor and patienceHowever, some of the data he showed me only reinforced my belief that their meter is incorrect.Some of the data showed power usage during hours when no one was in the building.I explained to Jeff there was only small items continually plugged in and the tiny usage they pull shouldn't change from day to dayBut it appears it hasI still plan to test the meter by shutting off the main power in my building for several days to see if the meter movesIf it does then I am correct and I will let Jeff knowIf it doesn't then I an incorrect and will close the complaint.As I explained to Mr Knight, I had Laurens electric for years at my prior residence and was always pleased with their service and rates. I am however convinced there is a problem with my meterThere simply is no explanation for the amount of power the meter says we are using on random days during which the building is unoccupiedI will inform them of the results of my test when possible.
Regards,
*** ***

Mr. [redacted], Good afternoon. I received your concern through Revdex.com about your residence at [redacted]. I appreciate your concern about your bill and I anticipate that your situation will be resolved this afternoon. I scheduled an appointment for our Field Tech Manager, Jeff K[redacted],...

 to meet with you on site. I understand he is meeting with you at 4:30 this afternoon to resolve this issue. If you have any more questions or concerns, please do not hesitate to call me directly.  Sincerely, Stacy ** T[redacted]Customer Service Supervisor[redacted]laurenselectric.com1-[redacted](864) [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Mr. [redacted],   Good afternoon. I received your concern through Revdex.com about your residence at [redacted] Road. I appreciate your concern about your bill and I hope to resolve the situation.   I reviewed your bill that you were inquiring about and it was for 32 days of usage. This was from...

December 08, 2016-January 09, 2017. I have attached, for your convenience, a report of what your usage was daily during this time frame. It also provides you the weather high/lows for that time.     Please take a moment and go to our website. From our home page, you would just need to click the Efficiency link – there’s especially a lot of information on the Safety and Savings page (http://www.laurenselectric.com/energy-efficiency/).   For example, the Touchstone Energy Home Energy Saver is an interactive site that features an audit that lets you enter information specific to your household and immediately shows you what you can do differently to save money and energy: http://www.togetherwesave.com/add-up-your-savings .   Here is breakdown of percentages on what pulls the most power in your home.   43% of usage goes into heating and cooling of your home. (Energy Efficient temperature’s Summer: 78 Winter: 68) 12% of usage goes into hot water heater. (Energy Efficient temperature is 120) 11% of usage goes into lighting throughout your home. (think about changing out old light bulbs for the newer energy efficient light bulbs LED) 9% of usage goes into Electronics (Tvs, game stations, ETC.) and Appliances (Washer, Dryer, ETC.) Try and buy the Energy Star Approved products. 8% of usage goes into Refrigeration and other Miscellaneous items in your home.   We unfortunately are unable to see what is pulling the most power in your home to cause the increase but the list above are some things for you check.  If I can be of any further assistance please feel free to contact me. Thank you and have a great day.       Stacy W. T[redacted] Customer Service Supervisor [redacted].com 1-[redacted] Extension [redacted] (864) [redacted]

We have responded via email to Ms. [redacted] at [redacted]@gmail.com:Ms. [redacted], Good morning. I received your concern through Revdex.com about your residence at [redacted] Road. I appreciate your concern about this location and I apologize in advance if one of my employees have not explained...

the detail of your bill in full. First, I would like to assure you that I pulled the recording from July 29, 2016 at 9:38 a.m. and reviewed the call between you and the representative. It was agreed upon both parties that you would pay the balance of $209.00 by “Next Friday”, which was August 05, 2016. She also went over all of the guidelines and terms with you if that arrangement was not satisfied. When the arrangement was set, you were discussing the bill that was billed on June 23, 2016. Your new bill had already been produced, as well, on July 26, 2016.Your power was not officially disconnected until August 09, 2016 (Tuesday) , which was still 4 days Past the arrangement date that was agreed on. On August 16, 2016, we then found meter tampering at the location. Listed below are the sequence of payments and charges. June 23 bill you made arrangements for: $209.00July 26 bill:  $208.00Delinquent Charge added on August 08 due to the arrangement not being satisfied: $25.00Budget Billing True-UP (Removed from Average Pay): ($15.26)Meter Tampering Fees and Charges: $250.00Final Bill: $195.23Broken Arrangement Fee that was discussed in recorded conversation when arrangement was set: $100.00 209.00208.0025.00(15.26)250.00195.23100.00$971.97 due on account I would be glad to speak with you if you have any more questions about your amount due at this location. You can reach me at the number listed below. I look forward to hearing from you. Sincerely, [redacted]Customer Service Supervisor[redacted]@laurenselectric.com1[redacted] Extension [redacted](864) [redacted]   Your Co-op MembershipDiscover the benefits being a member of a cooperative: http://www.laurenselectric.com/who-we-are/. Payment OptionsOnline bill payment is one of many convenient payment options we provide. Find the right option for you at http://www.laurenselectric.com/payment-billing-options/.   e-BillingInterested in going paperless? Sign up for e-Billing at http://www.laurenselectric.com/e-bill-notification/. You will receive the email notification the instant your account bills.  ProTec ServicesA division of Laurens Electric, ProTec Services offers locally monitored Home Security, Appliance Protection, Surge Protection, and LifeGuard Medical Alert. Find a service that meets your needs at https://www.protecservice.com/.

Ms. [redacted], Good afternoon. I received your concern through Revdex.com about your residence at [redacted] Road. I appreciate your concern about your payment history and I hope to resolve some issues about your location. First I would like to assure you that I pulled the recordings from October 13,...

2016 and reviewed the conversations between you and the representatives. It was discussed that due to your first bill going to an incorrect address, the representative, indeed did remove a $4.52 late fee that was discussed with you. It was also reviewed  with you that when your first bill returned, Laurens Electric Cooperative did resend your bill to your current address. I understand you wanted to speak to a supervisor and our CEO. The representative never stated she was the CEO during yours and her conversation but I apologize if you felt you were being misrepresented from Laurens Electric. She was going over with you our arrangement policy so you would understand our policies in place going forward.  I also reviewed the call you spoke with a representative on October 21, 2016. At that time, you seemed very pleased with our business and she was very helpful in working with you on a debt. If you are still experiencing postal problems, Laurens Electric Cooperative, Inc. does offer E-Bill. You can click on the following link: http://www.laurenselectric.com/e-bill-notification/ to get set up for E-Billing.  Just fill in and complete the form.  Laurens Electric Cooperative’s E-Bill notification allows you to be proactive and “Green” in saving the environment by opting to just receive the Email notification only and doing away with the paper bill.  Of course you can receive both email notification and paper bill.  The choice is yours to make. You will receive the email notification the instant your account bills.  There is no waiting for the mail to pay your bill.  The email notification will have the account number, the amount of the bill and the due date.  It will also have a link for you to pay and view your bill On-line on our website. You currently have a balance of $235.80 that has a due date of November 02, 2016.  I would be glad to speak with you if you have any more questions about your account or any concerns. You can reach me at the number listed below. I look forward to hearing from you. Sincerely, Stacy ** T[redacted]Customer Service Supervisor[redacted].com1-[redacted] Extension [redacted](864) [redacted]