Texas Corral Grill & Saloon

These are the facts as I know them to be regarding the incident we are addressing now Sunday July 19th around 9:pm my hostess, Carli, came to me and said a guest at table wanted to see a manager I came out right awayAs I approached the table I could see that the guest was obviously visibly upsetHe was standing up and giving off an aggressive demeanor I immediately asked him what the problem was and introduced myself He pointed to two tiles above booths across the roomHe stated that they had black mold and he could get us shut downI very calmly and nicely told him that we were having air-conditioning issues and had a repair man coming first thing MondayThat I also had shut down that section and was not seating anyone there until the issue was resolvedI told him that I would forward his concerns to the repair manHe stated again that Board of health would shut us downI told him that we are visited regularly by them and everything was fineI was trying to be reassuring but I don’t think he took it that way I asked them if they would like to be movedThey said yesI told them not to worry about anything on their table and that we would move everything for them The hostess was there the whole time I talked to them We moved them to the opposite end of the restaurantThe server and the hostess moved all of their things while I walked them down to their new table and got a new highchair I apologized for the inconvenience and told them my name againTold them if they had any other issues or if something wasn’t 100% to not hesitate to ask for me so I could take care of it immediately They stayed and ate their mealI assumed the issue was resolved minutes later their server came to meHe said they were asking for meHe also asked me if I would finish taking care of them because they were the rudest people he had ever taken care ofThis is from a seasoned server who can take a lot I told him no problem I printed the check and went down to the tableI asked them how they were doingThe man answered very rudely and angrily, “Im doing just fineHow about you?”I said I was okay and asked what happened and if there was an issueHe said, “No, I just wanted to know what your name was for corporate.” I told him that was okay and he asked for his checkI gave it to him He put $in TC bucks (its what we give people who have issues to use at our store like gift cards) and a free appetizer couponI took all the discounts off the check and dropped it offI told him I would process his payment whenever he was ready He paid in cashI brought back his changeI told him that I was sorry we didn’t meet his expectations and to have a great night Again the hostess came to me and said he was up front asking for corporates number Again I approached the manI told him that we were an independently owned franchise and that if he went to TexasCorral.net and went to the contact information he could email corporate directly and they would contact the appropriate channelsHe told me that wasn’t good enough that he wanted to talk to whoever was above meI informed him that I was the General Manager and if he just went online it would go above me He then told me that I was rude and the worst manager he has ever encounteredIn fact, the opposite was trueNot only was I offended but was angered because I had done nothing but try and make him happy and showed an immense amount of patience As a mother of two boys I have plenty of itI still couldn’t tell you why he was so angry and why he felt like acting the way he was was warranted in any wayHe couldn’t even tell me why he was so angryHe raised his voice to me and my staffHe made his server so aggravated he didn’t even want to serve him anymore At this point I realized nothing could be doneI asked him to leaveHe said he was going to call Board of Health, Corporate, the news, and the Revdex.comI told him he could call whoever he liked but he had to leave After the gentleman left it still wasn’t over His wife called under a private number and threatened me over the phoneShe said something like “I should watch how I talk to my customers because they could get me fired and my restaurant shut down.” I don’t know what kind of adult acts in the manner they did or think its okay to do private threatening calls to other people In conclusion, the maintenance man did come first thing Monday morning He did fix the air conditioning unit that was downThe tile was replacedBoard of Health cameWe showed them the receipt of the repair and explained what happened In my opinion this gentleman is in the wrongHe had no right to act or treat people the way he did I was nothing but accommodating and patient with him and all of this he is doing is unnecessary Thank you for your timeDon’t hesitate to call or email with any questions Mylisa [redacted] mylisa***@live.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintContinue to keep this as contested I will keep looking for the documentation of every call I made and who I spoke with l resent the statement about my personal situation and assumption that led to me not paying as it should be noted I prepaid for an entire season up front even though I did not have to In addition the full payment uo front also notes to my request to only have service for season Not to be continued, which I did call and have them come out b/c they killed my tree and bushes, which I forgot about I had a huge file on this whole mess...and itbis quite convient they have no record of all my calls or notes in the computer that I specifically had them to notate I refuse to let this go as they have taken advantage of too many Very convient that I hear nothing after it was supposedly tajen care of last spring, and then a year later I get a collections notice They cannot just show up and do service that was not ordered I only otdered season...which was paid in full...up front What are my next options? [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, Kimberly Irby

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***

Certainly we would like every customer to have a good experience with the service we provide. The customer states she does not have any documentation to validate the claims she is making but we document every call that comes in and goes out and every service we provide and keep those
documentations on file for many years. I reviewed the account and cannot validate her claims of poor service, that she ever received a service she did not want, or that she called several times to cancel. Instead I found the following: On 11/14/Mrs called concerned about her bushes. She was not a Tree and Shrub Customer but anytime a customer or potential customer calls with concerns about there lawn or landscape we are happy to take a look and see what we can do to help. A free service was entered and a detailed account of what was wrong and could be done to help was left for this customer. On 6/13/14, this customer called in with the following concern, "weedsback yard left side", and a free service call was entered to take care of this issue within two days. That is the extent the record reflects any concerns from this customer other than recent complaints about the bill. At Scotts Lawn Service we do all we can to provide satisfaction for our customers with service concerns and offer free service calls between services to take care of any problems that might arise. There is never a contract and we earn the customers business from service to service. The customer is free to cancel services at anytime and for any reason. We do attempt to save our relationship with a customer if there has been a problem and many times will offer free services and do additional services to help the customer, even if we are not at fault. We were not asked and did not provide any additional services in other than the continual services the customer was already signed up for. I show services were cancelled on 4/21/2015, and that two services had been provided that year so far with the last service happening on 3/20/2015. The reason for the cancel states for poor service and Mrsrefused free service call to help. Often times in early spring the weeds grow faster than the grass does and if a customer calls and lets us know between services there are problems, again, we provide free service calls to take care of this. Mother Nature and living plants, do not always respond the way we expect them too, but we always respond to help when given the opportunity. I understand this customer was going through some difficult and life changing circumstances during the time she was receiving our services, according to her complaint, and I'm sure getting behind on the bill was not intentional, however the debt is valid and owed. Thank you for the opportunity to respond and best wishes to this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Continue to keep this as contested.  I will keep looking for the documentation of every call I made and who I spoke with.  l resent the statement about my personal situation and assumption that led to me not paying as it should be noted I prepaid for an entire season up front even though I did not have to.  In addition the full payment uo front also notes to my request to only have service for 1 season.  Not to be continued,  which I did call and have them come out b/c they killed my tree and 2 bushes,  which I forgot about.  I had a huge file on this whole mess...and itbis quite convient they have no record of all my calls or notes in the computer that I specifically had them to notate.  I refuse to let this go as they have taken advantage of 1 too many.  Very convient that I hear nothing after it was supposedly tajen care of last spring, and then a year later I get a collections notice.  They cannot just show up and do service that was not ordered.  I only otdered 1 season...which was paid in full...up front.  What are my next options?    
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
Kimberly Irby

These are the facts as I know them to be regarding the incident we are addressing now.
Sunday July 19th around 9:15 pm my hostess, Carli, came to me and said a guest at table 11 wanted to see a manager.  I came out right away. As I approached the table I could see that the guest was obviously visibly upset. He was standing up and giving off an aggressive demeanor.
I immediately asked him what the problem was and introduced myself.  He pointed to two tiles above 2 booths across the room. He stated that they had black mold and he could get us shut down. I very calmly and nicely told him that we were having air-conditioning issues and had a repair man coming first thing Monday. That I also had shut down that section and was not seating anyone there until the issue was resolved. I told him that I would forward his concerns to the repair man. He stated again that Board of health would shut us down. I told him that we are visited regularly by them and everything was fine. I was trying to be reassuring but I don’t think he took it that way.
I asked them if they would like to be moved. They said yes. I told them not to worry about anything on their table and that we would move everything for them.  The hostess was there the whole time I talked to them. 
We moved them to the opposite end of the restaurant. The server and the hostess moved all of their things while I walked them down to their new table and got a new highchair.
I apologized for the inconvenience and told them my name again. Told them if they had any other issues or if something wasn’t 100% to not hesitate to ask for me so I could take care of it immediately.
They stayed and ate their meal. I assumed the issue was resolved.
45 minutes later their server came to me. He said they were asking for me. He also asked me if I would finish taking care of them because they were the rudest people he had ever taken care of. This is from a seasoned server who can take a lot.  I told him no problem.
I printed the check and went down to the table. I asked them how they were doing. The man answered very rudely and angrily, “Im doing just fine. How about you?”. I said I was okay and asked what happened and if there was an issue. He said, “No, I just wanted to know what your name was for corporate.”  I told him that was okay and he asked for his check. I gave it to him.
He put $20.00 in TC bucks (its what we give people who have issues to use at our store like gift cards) and a free appetizer coupon. I took all the discounts off the check and dropped it off. I told him I would process his payment whenever he was ready.
He paid in cash. I brought back his change. I told him that I was sorry we didn’t meet his expectations and to have a great night.
Again the hostess came to me and said he was up front asking for corporates number.  Again I approached the man. I told him that we were an independently owned franchise and that if he went to TexasCorral.net and went to the contact information he could email corporate directly and they would contact the appropriate channels. He told me that wasn’t good enough that he wanted to talk to whoever was above me. I informed him that I was the General Manager and if he just went online it would go above me.
He then told me that I was rude and the worst manager he has ever encountered. In fact, the opposite was true. Not only was I offended but was angered because I had done nothing but try and make him happy and showed an immense amount of patience.  As a mother of two boys I have plenty of it. I still couldn’t tell you why he was so angry and why he felt like acting the way he was was warranted in any way. He couldn’t even tell me why he was so angry. He raised his voice to me and my staff. He made his server so aggravated he didn’t even want to serve him anymore.
At this point I realized nothing could be done. I asked him to leave. He said he was going to call Board of Health, Corporate,  the news, and the Revdex.com. I told him he could call whoever he liked but he had to leave.
After the gentleman left it still wasn’t over.
His wife called under a private number and threatened me over the phone. She said something like “I should watch how I talk to my customers because they could get me fired and my restaurant shut down.”
I don’t know what kind of adult acts in the manner they did or think its okay to do private threatening calls to other people.
In conclusion,  the maintenance man did come first thing Monday morning.  He did fix the air conditioning unit that was down. The tile was replaced. Board of Health came. We showed them the receipt of the repair and explained what happened.
In my opinion this gentleman is in the wrong. He had no right to act or treat people the way he did.  I was nothing but accommodating and patient with him and all of this he is doing is unnecessary.
Thank you for your time. Don’t hesitate to call or email with any questions.
 
Mylisa [redacted]
mylisa[redacted]@live.com

Yes we did and they brought out the rest after our food was already out at the table and didn't offer to discount it take it off or anything until after I said anything and they told us it wasn't even made for us it was made for another table but they supposedly didn't want it. Not real comfortable...

with that at all.