***, We have answered your issues via the Revdex.com First of all we have credited your card for both memberships to compensate your patience with us (attached) please allow 24-hours for this to reflect For the shipment – this may seem like an excuse, but we are taking full responsibility and are handling it accordingly: our carrier returned this to us due to busted beer and it was never brought to our attention that this is what had happenedThis being said we are getting another NEW shipment out the door TODAY and putting a rush on itIncluded in this shipment will be extra ‘swag’ to compensate you once more for your time and frustrations We are shipping this package with a new carrier and once the tracking information is input in their system we will update you with their tracking portal and your tracking numberWe will note you will have to be there to sign for the package, but you will have an estimate arrival day/time with this carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Friday, February 03, 7:AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] This was a Christmas gift for my son He does not live with us and I was able to deliver it to him days ago You are welcome to close this case Was it what was the product was shown when I placed the order,? NoBut it’s something Thank you for your help
[redacted], We have answered your issues via the Revdex.com. First of all we have credited your card for both memberships to compensate your patience with us (attached) please allow 24-hours for this to reflect. For the shipment – this may seem like an excuse, but we are taking full responsibility and are handling it accordingly: our carrier returned this to us due to busted beer and it was never brought to our attention that this is what had happened. This being said we are getting another NEW shipment out the door TODAY and putting a rush on it. Included in this shipment will be extra ‘swag’ to compensate you once more for your time and frustrations. We are shipping this package with a new carrier and once the tracking information is input in their system we will update you with their tracking portal and your tracking number. We will note you will have to be there to sign for the package, but you will have an estimate arrival day/time with this carrier.
We have steadily been answering phone calls and emails diligently. We are in the midst of shipping out to all of our customers. We are a small business and unfortunately do not operate 24-hours a day as our customers would wish.To address the delivery of the second package purchased by this customer...
- the lack of returning the call is due to the mass calls we receive on a daily basis and trying to diligently answer them in the order they were called in, however sometimes we do not get to call back every single customer because we are hit up with multiple calls, voicemails, and emails - so we try to email back as a form of communication because it provides a traceable proof of what is said and being communicated.It is true we do not have control over our carriers. Once the shipment leaves our warehouse it is up to our carrier. We have been promised things from our carriers and they have fallen short unfortunately. We have taken good note of this and are diligently working with them for a resolution, we are also taking all of this into consideration for improvement of a better business future with our third-party vendors. Again, unfortunately because we use local carriers they do not offer a tracking log program, much like the bigger companies such as [redacted] and [redacted] - this is area we want to improve on since it has become an reoccurring issue with our customers wanting tracking updates.Truly, we have been in constant communication with our customers the best of our ability. Yes the package is supposed to arrive this month, January. There was another initial delay in delivery with ALL of our carriers, including the big guys ([redacted], etc.) due to the inclement weather. Obviously no one could have prevented this, but we do know all of our carriers have been working hard to get this shipments to our members because we know everyone is anxious for their package. We understand the frustration our customers are experiencing and we want this to be improved come our February shipment and for future service with other customers.We do have many customers questioning the status of their delivery, however we have been diligently trying to update them on their package. Also, yes we are a new company, so with any new company we are going to have some new hurdles to conquer and we have been flooded with responses from customers via multiple communication channels about how excited they are about our product - we were overwhelmed with joy since this exceeded our initial expectations of how the market would accept our brand and concept. Again, this being said we have been back logged and have seen multiple areas and ways for improvements to streamline our process and improve. Along the way we genuinely appreciate the patience from our customers.It being the 20th of January, we are ware a few of the deliveries on still on their way - so shipment set to arrive in January still have a few more days left in the month to arrive in January. Our process for delivery has no set date every month because we can have delays when the beer arrives to our warehouse every month - once again, diligently working to improve this.We will track the remaining package and reach out to this customer on the status of the second package. We will also credit their account for the time and suffering. Our intention is to never have unhappy customers and we have no desire to hold people's hard earned dollar hostage if they are not happy with service.On the unmarked vehicle of the delivery service - this is not something we have control of but we will make note of the uneasiness it causes our customers and communicate that with our carrier company as we move forward with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sent: Friday, February 03, 2017 7:26 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]This was a Christmas gift for my son. He does not live with us and I was able to deliver it to him 3 days ago. You are welcome to close this case. Was it what was the product was shown when I placed the order,? No. But it’s something. Thank you for your help.
***, We have answered your issues via the Revdex.com First of all we have credited your card for both memberships to compensate your patience with us (attached) please allow 24-hours for this to reflect For the shipment – this may seem like an excuse, but we are taking full responsibility and are handling it accordingly: our carrier returned this to us due to busted beer and it was never brought to our attention that this is what had happenedThis being said we are getting another NEW shipment out the door TODAY and putting a rush on itIncluded in this shipment will be extra ‘swag’ to compensate you once more for your time and frustrations We are shipping this package with a new carrier and once the tracking information is input in their system we will update you with their tracking portal and your tracking numberWe will note you will have to be there to sign for the package, but you will have an estimate arrival day/time with this carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Friday, February 03, 7:AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] This was a Christmas gift for my son He does not live with us and I was able to deliver it to him days ago You are welcome to close this case Was it what was the product was shown when I placed the order,? NoBut it’s something Thank you for your help
[redacted], We have answered your issues via the Revdex.com. First of all we have credited your card for both memberships to compensate your patience with us (attached) please allow 24-hours for this to reflect. For the shipment – this may seem like an excuse, but we are taking full responsibility and are handling it accordingly: our carrier returned this to us due to busted beer and it was never brought to our attention that this is what had happened. This being said we are getting another NEW shipment out the door TODAY and putting a rush on it. Included in this shipment will be extra ‘swag’ to compensate you once more for your time and frustrations. We are shipping this package with a new carrier and once the tracking information is input in their system we will update you with their tracking portal and your tracking number. We will note you will have to be there to sign for the package, but you will have an estimate arrival day/time with this carrier.
We have steadily been answering phone calls and emails diligently. We are in the midst of shipping out to all of our customers. We are a small business and unfortunately do not operate 24-hours a day as our customers would wish.To address the delivery of the second package purchased by this customer...
- the lack of returning the call is due to the mass calls we receive on a daily basis and trying to diligently answer them in the order they were called in, however sometimes we do not get to call back every single customer because we are hit up with multiple calls, voicemails, and emails - so we try to email back as a form of communication because it provides a traceable proof of what is said and being communicated.It is true we do not have control over our carriers. Once the shipment leaves our warehouse it is up to our carrier. We have been promised things from our carriers and they have fallen short unfortunately. We have taken good note of this and are diligently working with them for a resolution, we are also taking all of this into consideration for improvement of a better business future with our third-party vendors. Again, unfortunately because we use local carriers they do not offer a tracking log program, much like the bigger companies such as [redacted] and [redacted] - this is area we want to improve on since it has become an reoccurring issue with our customers wanting tracking updates.Truly, we have been in constant communication with our customers the best of our ability. Yes the package is supposed to arrive this month, January. There was another initial delay in delivery with ALL of our carriers, including the big guys ([redacted], etc.) due to the inclement weather. Obviously no one could have prevented this, but we do know all of our carriers have been working hard to get this shipments to our members because we know everyone is anxious for their package. We understand the frustration our customers are experiencing and we want this to be improved come our February shipment and for future service with other customers.We do have many customers questioning the status of their delivery, however we have been diligently trying to update them on their package. Also, yes we are a new company, so with any new company we are going to have some new hurdles to conquer and we have been flooded with responses from customers via multiple communication channels about how excited they are about our product - we were overwhelmed with joy since this exceeded our initial expectations of how the market would accept our brand and concept. Again, this being said we have been back logged and have seen multiple areas and ways for improvements to streamline our process and improve. Along the way we genuinely appreciate the patience from our customers.It being the 20th of January, we are ware a few of the deliveries on still on their way - so shipment set to arrive in January still have a few more days left in the month to arrive in January. Our process for delivery has no set date every month because we can have delays when the beer arrives to our warehouse every month - once again, diligently working to improve this.We will track the remaining package and reach out to this customer on the status of the second package. We will also credit their account for the time and suffering. Our intention is to never have unhappy customers and we have no desire to hold people's hard earned dollar hostage if they are not happy with service.On the unmarked vehicle of the delivery service - this is not something we have control of but we will make note of the uneasiness it causes our customers and communicate that with our carrier company as we move forward with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sent: Friday, February 03, 2017 7:26 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]This was a Christmas gift for my son. He does not live with us and I was able to deliver it to him 3 days ago. You are welcome to close this case. Was it what was the product was shown when I placed the order,? No. But it’s something. Thank you for your help.