Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]1. The business DID issue a refund. That's great. Unfortunate that it took a Revdex.com complaint, an [redacted] complaint (where they connected to me), and a dispute with [redacted] to get them to act properly. But glad they issued the refund.2. The original request also sought that they change their behavior. Their response indicates a complete denial of the situation. My account is in no way inaccurate (quite the opposite: it is laden with detailed facts) and while I suspect everyone has emotions, hard to not be upset about a business that yells at you for issues that are entirely their own fault. Pretty ridiculous.Since they did not meet the full list of actions and deny the situation, I reject their response and the Revdex.com should push to notify future consumers of the issues in this business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
When we respond to a call for service, we charge adiagnostic charge which covers the cost of sending a technician to a customer’shome and spending the time necessary to evaluate and diagnose the problem. We charge a fair price for this and it isdisclosed to the customer at the time the...
appointment is made.In this case, we found that due to the age of thiscustomer’s system, we recommended replacement not a repair. However, the type of replacement required isbeyond our normal area of expertise. This does not change the fact that we sent a technician to [redacted]home to diagnose the problem which is what we charged him for. The customer’s statements are inaccurate and are hisemotional account. He also threatened topost bad online reviews if we didn’t refund his money for the diagnosticcharge.We will refund his money in order to end this but itsunfortunate that people resort to these tactics in order to take advantage ofcompanies like ours.Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]1. The business DID issue a refund. That's great. Unfortunate that it took a Revdex.com complaint, an [redacted] complaint (where they connected to me), and a dispute with [redacted] to get them to act properly. But glad they issued the refund.2. The original request also sought that they change their behavior. Their response indicates a complete denial of the situation. My account is in no way inaccurate (quite the opposite: it is laden with detailed facts) and while I suspect everyone has emotions, hard to not be upset about a business that yells at you for issues that are entirely their own fault. Pretty ridiculous.Since they did not meet the full list of actions and deny the situation, I reject their response and the Revdex.com should push to notify future consumers of the issues in this business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
When we respond to a call for service, we charge adiagnostic charge which covers the cost of sending a technician to a customer’shome and spending the time necessary to evaluate and diagnose the problem. We charge a fair price for this and it isdisclosed to the customer at the time the...
appointment is made.In this case, we found that due to the age of thiscustomer’s system, we recommended replacement not a repair. However, the type of replacement required isbeyond our normal area of expertise. This does not change the fact that we sent a technician to [redacted]home to diagnose the problem which is what we charged him for. The customer’s statements are inaccurate and are hisemotional account. He also threatened topost bad online reviews if we didn’t refund his money for the diagnosticcharge.We will refund his money in order to end this but itsunfortunate that people resort to these tactics in order to take advantage ofcompanies like ours.Tell us why here...