Texas Custom Credit Repair

Complaint: [redacted] I am rejecting this response because:Mr[redacted] had not responded to my messages or voicemails, he just responded and emailed today because of the message from your company.and we still will not get a direct answer., as to what do we do next I have sent responses from creditors and settlement letters and he won't return any of my contacts methods, the program or mr[redacted] is supposed to verify acctsAnd act on settlement offers, and let the client know what we are to doAnd he's has done either of thatWe the client want to get what was pro mised by mr[redacted] , he will argue and send emails that I sent to him because I didn't want him to hurt my credit in anyway, because I was going to report his non response to the Revdex.com.the company guarantees it's program, or money back,but he is not telling us what to do next.and not responding any more after our final paymentthat is not right.I want to get some resolution to this and my credit matters, I let him know before this that we were ready to begin paying the accts we needed to pay, and he never responded Regards, [redacted]

I have attached a copy of the signed contract which explains our process and expectationsThere were letters that were due on 2/26/that were sent on 1/11/I will call you to follow up later today.Thanks,***

I had to do some research to find the information on Larry Trujillo. We had contacted him directly and resolved the issue in May of 2016. Larry had provided revised reviews on multiple websites and Facebook on 5/9/16. We in fact completed the program with him and he purchased his home in 2016 with...

our help.  I have attached a copy of his feedback/review and I am attaching his scores so you can see the improvement and the fact that we worked with him beyond the 5/9/16 timeline and the 6 month agreement until he achieved his goal. When he had a concern in August 2017 we were there to help him as well and I have attached our conversation timeline below. Please let me know if there is anything else that I can do.

[redacted]I have attached a copy of [redacted] contract and results. The client states that we required payment in full which contradicts the actual contract that she signed that shows Initial set up fee:  $ 150.00 due on 11/25/2014, Followed by:  2 Monthly payment(s)...

of: $50.00 due each month (1st - 30 days from 11/25/2014 & 2nd - 60 days from 11/25/2014) for a total of $250.00. I have attached a copy of the communication from January 2015 – May 29,2015 from our system where we explained the process and requested an updated credit report from the client and that was not done on [redacted]’s side. The reason she didn’t qualify for a refund is because she also had a new collection from Time Warner hit her credit report after starting our program which decreased her score. Let me know if you have any questions.Thanks,[redacted]

Complaint: [redacted]
I am rejecting this response because:Mr.[redacted] had not responded to my messages or voicemails, he just responded and emailed today because of the message from your company.and we still will not get a direct answer., as to what do we do next I have sent responses from creditors and settlement letters and he won't return any of my contacts methods, the program or mr.[redacted] is supposed to verify accts. And act on settlement offers, and let the client know what we are to do. And he's has done either of that. We the client want to get what was pro mised by mr.[redacted], he will argue and send emails that I sent to him because I didn't want him to hurt my credit in anyway, because I was going to report his non response to the Revdex.com.the company guarantees it's program, or money back,but he is not telling us what to do next.and not responding any more after our final paymentthat is not right.I want to get some resolution to this and my credit matters, I let him know before this that we were ready to begin paying the accts we needed to pay, and he never responded.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:Again we get sent a response by Mr.[redacted] that we already know, I want an answer as to why are we not being contacted with the information promises by Mr.[redacted] when we started this program, we were told "once we receive information back from the Creditor/s we will sit with you and look at the accounts being reported and see if they belong to you and if they are legit, then once we know the ones you agree with we will see what accounts are the most important ones to pay" and that once we pay those debts our score should go up.well we have not heard from Mr.[redacted] about any information as to what we are to pay off,.when I have tried to contact mr. [redacted] and or his company I have been unsuccessful! So again like I said before once we made our final pmt. Of $950.00 we stopped being able to contact him. Another thing, I would like to add is that we paid $950.00, because we thought we were paying for help with my and my husband's credit, yet we have always only received information for my husband and not me. When I asked Mr.[redacted] about I got no valid answer,.I just didn't argue with Mr.[redacted] about it or anything elsregarding this whole ordeal, Because I was worried that he or his company might be able to hurt my credit further.  Thank you.
Regards,[redacted]