Re: [redacted] San Marcos, TX [redacted] Complaint ID [redacted] Dear [redacted] , I spoke to Mr [redacted] and explained that we did not want to risk getting our heavy truck stuck In the ditch located next to his dumpsterI apologized for the inconvenience, and let him know that the reason we ask him to contact us is that we will otherwise need to visit his property to determine whether conditions are decent enough to serviceIf not, we have to charge for the trip, although we did not serviceIf he calls in advance to reschedule his service when conditions are forecasted to be bad, then we will not attempt service nor charge him for the rescheduled tripHe was understanding and happy with thatOur sales representative did attempt to contact the customer several times to follon his initial complaint; however, we did not get an answerOur phone numbers were oldThis has been updated with the number provided by the Revdex.comSales will be reaching out again to address any additional fair weather status concernsHis trash was serviced twice since the fair weather skip, so that was not an issue at this pointThe customer is happyThank you, [redacted] Customer Care Manager 512- [redacted] @texasdisposal.com
RE:Customer CareTexas Disposal Systems [redacted] ***Complaint ID [redacted] Dear [redacted] , The refund check in question was issued on April 24, 2015, and mailed on April 27, I spoke with [redacted] today and confirmed that she did receive the item over the past weekendThe situation is resolvedPlease contact me with any questions at [redacted] Sincerely, [redacted] Customer Care Manager
[redacted] Revdex.com Corporate Office Fax 512- [redacted] RE: [redacted] * [redacted] Complaint ID [redacted] , Submitted 12/9/Dear [redacted] , Mr [redacted] has been contacted and the matter resolved to his satisfaction as of December 17, Please contact me with any additional questionsSincerely, *** [redacted] Customer Care Manager 512- [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and while I do not agree with the statement that the cart was not there on 10/I find that this resolution is satisfactory to me
Regards,
*** ***
TEXAS DISPOSAL SYSTEMS, INC. TEXAS DISPOSAL SYSTEMS LANDFILL, INCID# [redacted], Texas 78729 P.O. Box [redacted], TX 78760-7126 [redacted] [redacted] (FAX) [redacted]
Texas Disposal Systems, Inc. (TDS) received a complaint...
regarding services being reinstated for [redacted] This address is included in the [redacted] Homeowners Association that has signed a sole exclusive and mandatory contract for waste and recycle services with Texas Disposal Systems, Inc.During a review of accounts that are encompassed by the [redacted], a list of current service addresses was requested by the sales person from TDS, [redacted], to [redacted] of [redacted] was on the list of service addresses and Mr. [redacted] let Ms. [redacted] know that the active addresses that did not have service with TD5 would be contacted and service started for them[redacted] was on this list provided by [redacted] with no additional information. A letter regarding the start of service was sent to Ms_ [redacted] understood that the letter to start service was being sent to Ms. [redacted] at [redacted]T05 has a contract with the HOA where Ms. [redacted]' condo is located, not with Ms. [redacted] herself. To the extent she has concerns about being required to have waste and recycling services from TDS, those should be properly addressed to her HOA representative and the management company.Regards,[redacted]Account Administration ManagerTexas Disposal Systems. Inc.
RE: Texas Disposal Systems[redacted], Customer Care Manager[redacted]Creedrnoor, TX 78610Phone: [redacted]Fax: 512-421-1344While TDS takes all customer complaints very seriously and tries to be as accommodating as legally, reasonably and commercially possible, to the extent the Noise...
Ordinance may be exceeded by the decibel levels in question in the complaint at hand, the City code does provide affirmative defenses to the Noise Ordinance for waste haulers, including under § 9-2-3(B)(1), to equipment and devices being loaded, unloaded or serviced in compliance with other applicable City codes, such as those regulations permitting trash collection in the City by commercial-container haulers.TDS management spoke with this resident as well as the property manager prior to this Revdex.com filing. We reviewed routing and determined that a later hour is not feasible for safety and logistical reasons at the current economic levels. Commercial-sized waste containers are generally collected at night, in part, to assist in the reduction of (i) traffic congestion, (ii) traffic accidents, and (ill) green-house-gas emissions caused by trucks idling in daytime temperatures. The driver has been advised of the concern and is making every effort to limit the noise.TDS has serviced this customer during the same hours for years. We are familiar with the location and know that limited space is available, but we do empathize with the resident and shall conduct a site check and work with complex management if we can determine that an alternative location on the premises is possible forlhe container.
I reached out to Mr. [redacted] on October 15, 2015, to discuss TDS plans to correct the referenced service issues. As of that date, I am unaware of any additional service issues. We are patrolling the area on service days to ensure all of the neighborhood residents are serviced. We were unable to apply a...
credit to Mr. [redacted]'s account, because we did return to service his recycle containers, although we admit that he was legitimately missed on several scheduled service days. Please let me know if you have any questions or concerns. Sincerely, [redacted] Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Texas Disposal Systems, Inc. (TDS) has received complaints regarding services being reinstated for [redacted], #16 with ID# [redacted] and [redacted]. While TDS has no direct contractual relationship with Ms. [redacted], and she should be communicating any concerns she may continue to believe she has to her HOA representatives, TDS and the HOA have made every effort to be as available and accommodating as possible to Ms. [redacted]. Ms. [redacted] address is included in the [redacted] Homeowners Association that has signed a sole exclusive and mandatory contract for waste and recycle services with Texas Disposal Systems, IncThe billing and payment inquiries were explained with the response to complaint ID# [redacted] on January 24, 2017. Ms. [redacted] is currently set up for autopay, meaning an automatic deduction for the monthly billing is taken from the payment method Ms. [redacted] has provided. The January billing was produced on February 2, 2017 for $21_65. The January payment was deducted from the Visa card on file on February 9, 2017 for $21.65. The account is currently at a zero balance.No payments beyond the total of $67.02 ($23.37 on 1/3/17 by call in, $22.00 on 1/10/17 by autopayment, and $21.65 on 2/9/17 by autopayment) have been received during the most recent service which began In October. Any payments equaling $523 37 are not listed on the account and more detail about this payment needs to be provided so appropriate research can be completed. Please send Texas Disposal Systems, Inc. a copy of the credit card statement listing the payment(s) with any non-payment information or information regarding other payments not associated with TDS redacted. We need to know the day of the payment(s), the amounts, and to whom the payment was made as TDS has yet to receive any proof whatsoever of such alleged overpayments.Regards,[redacted]Account Administration ManagerTexas Disposal Systems, Inc.
RE:Customer CareTexas Disposal Systems[redacted]Complaint ID [redacted] Dear [redacted], The refund check in question was issued on April 24, 2015, and mailed on April 27, 2015. I spoke with [redacted] today and confirmed that she did receive the item over the past...
weekend. The situation is resolved. Please contact me with any questions at [redacted] Sincerely,[redacted]Customer Care Manager
[redacted] Revdex.com Corporate Office Fax 512-[redacted] RE: [redacted] Complaint ID [redacted], Submitted 12/9/2014 Dear [redacted], Mr. [redacted] has been contacted and the matter resolved to his satisfaction as of December 17, 2014. Please contact me with any additional questions. Sincerely, [redacted]...
Re: [redacted] San Marcos, TX [redacted] Complaint ID [redacted] Dear [redacted], I spoke to Mr. [redacted] and explained that we did not want to risk getting our heavy truck stuck In the ditch located next to his dumpster. I apologized for the inconvenience, and let him know that...
the reason we ask him to contact us is that we will otherwise need to visit his property to determine whether conditions are decent enough to service. If not, we have to charge for the trip, although we did not service. If he calls in advance to reschedule his service when conditions are forecasted to be bad, then we will not attempt service nor charge him for the rescheduled trip. He was understanding and happy with that. Our sales representative did attempt to contact the customer several times to follow-up on his initial complaint; however, we did not get an answer. Our phone numbers were old. This has been updated with the number provided by the Revdex.com. Sales will be reaching out again to address any additional fair weather status concerns. His trash was serviced twice since the fair weather skip, so that was not an issue at this point. The customer is happy. Thank you, [redacted] Customer Care Manager 512-[redacted]@texasdisposal.com
Complaint: [redacted]
I am rejecting this response because: I am not in arrears. My first payment covered all outstanding costs. That payment was made over the phone and is separate from the regular automatic deductions taken from my checking account. The $22.00 deduction is for my current charges. My current balance is, therefore, $0.00. Send me documentation reflecting a $0.00 balance or defend your accounting practices with the Revdex.com.
Regards,
[redacted]
October 27, 2014
[redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]:
Texas Disposal Systems did provide cleanup services in response to customers repeated calls. The Residential Systems Manager was alerted to the issues to resolve. We have left two...
messages with the customer since the reports and driver action taken to see if services were improved but have had no response from the customer. On normal scheduled services on 10/20/2014 the driver reported that the cart was not out for collection.
We will honor the customer's request sent into your offices and close the account.
If you should have any questions, please feel free to contact me at [redacted] or by
email at [redacted], thank you.
Sarah Smith
Director of Customer Experience
Texas Disposal Systems
Complaint: [redacted]
I am rejecting this response because: I am rejecting this response because: Based on the numbers contained in Amanda's own statement, I owe TDS a sum total of $45.37 ($1.72 + $21.65 +$22.00) but have paid TDS $523.37 (accepted through a phone call on 1-3-2017). $523.37 less $45.37 results in a credit in the amount of $482.00 which TDS owes to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I would like for TDS to provide me with a 24 gallon trash cart and to bill me for collection at a reduced rate.
Regards,
[redacted]
[redacted] Revdex.com Corporate Office Fax 512[redacted] RE: [redacted] Complaint ID [redacted] Dear [redacted], This customer was contacted and the matter rectified to their satisfaction. Please contact me with any additional questions. Sincerely, [redacted] Customer Care Manager...
ID# [redacted], #15[redacted], Texas 78729Texas Disposal Systems, inc. (TDS) received a previous complaint regarding services being reinstated for [redacted], #16_ While TDS has no direct contractual relationship with Ms. [redacted], and she shobld be communicating any concerns she may continue to believe she has to her HOA representatives, TDS and the HOA bask made every effort to be as available and accommodating as possible to Ms. [redacted]. Ms. [redacted] address is included in the [redacted] Homeowners Association that has signed a sole exclusive and mandatory contract for waste and recycle services with Texas Disposal Systems, Inc. Ms. [redacted] notified the Revdex.com of her complaint regarding having trash and recycle service with TDS with case ID#[redacted]. That case has been closed, but no payment was received during the extended complaint period.Regarding the billing issues with case ID#[redacted], MS, [redacted]' TDS account does not show a payment for the October, November, and December monthly billing periods before January 3rd, 2017.Ms. [redacted] received a letter clearly stating that trash and recycle carts would be delivered October 22, 2016 and services would be on Saturdays with the first service on Saturday, October 29, 2016. I have included a copy of this letter that was sent by mail. After receipt of the letter, Ms. [redacted] made multiple phone calls and sent entails to the Texas Disposal Systems, Inc. Customer Service team and the TDS salesperson for the account. The salesperson, [redacted], kept the [redacted] HOA and management involved In the complaint escalation. As stated above, the complaint was sent to the Revdex.com by Ms. [redacted]Billing for residents in the [redacted] HOA neighborhood is generated after the end.of the month. A bill dated December 31., 2016 would be for December 1 to December 31. As of the date of the complaint listed by Ms. [redacted], January 24, 2017, the January billing, for January 1 to 31, has not been generated.The October billing was prorated and billed for $1.72 since only one service was completed. The November billing was for $21.65 which i5 the current charge per month The December billing was for $22.00 which was the charge for service of $21.65 and a late fee for non-payment of the October and November billing equaling $.35. The December billing would not have included a payment made in January. The full amount Hied for October, November, and December was $45-37.A payment of 523.37 was accepted through a phone call on January 3, 2017 that covered the billing for October ($1_72) and November ($21,65) During the phone call on January 3, 2017, a notation was made by our Customer Service team member that Ms. [redacted] was set up for autopay to draft each month's payments from a Visa card on file. The December billing of $22.00 was drafted using this method on January 10, 2017. The payments for the autopay users are normally taken on the tenth of each month.As no payments were made for October and November until January 3, 2017, and the January bill was not generated at the time of the complaint, Texas Disposal Systems, inc. will not offe' credits or discounts. Service was provided as stated In the -IDS contract with the [redacted] HOA. The first payment was made on January 3, 2017 for all months billed at thattime, October and November. The December billing was generated after the January 3rd payment was made and the autopayment credit card on file was dratted for that amount based on payment information Ms. [redacted] provided.Regards, [redacted]Account Administration ManagerTexas Disposal Systems, Inc
Complaint: [redacted]
I am rejecting this response because:I have paid all charges assessed by TDS in a timely manner:2-9-2017: $21.65 deducted from my checking account covering 1/2017 TDS charges.1-11-2017: $22.00 deducted from my checking account covering 12/2016 TDS charges.1-4-2017: $23.37 deducted from my checking account covering 10/2016 TDS charges of $1.72 and covering 11/2016 TDS charges of $21.65.TDS has nonetheless double billed me for charges I have already paid and, consequently, do not owe. TDS has additionally assessed late fees against me in connection with its double-billing.Moreover, TDS neglected to collect my trash on Saturday, February 11, 2017. My trash bin was a mere ten feet away from my neighbor's trash bin. My neighbor's trash was collected at 8:00am on that date and my trash was left behind.
Regards,
[redacted]
Re: [redacted] San Marcos, TX [redacted] Complaint ID [redacted] Dear [redacted] , I spoke to Mr [redacted] and explained that we did not want to risk getting our heavy truck stuck In the ditch located next to his dumpsterI apologized for the inconvenience, and let him know that the reason we ask him to contact us is that we will otherwise need to visit his property to determine whether conditions are decent enough to serviceIf not, we have to charge for the trip, although we did not serviceIf he calls in advance to reschedule his service when conditions are forecasted to be bad, then we will not attempt service nor charge him for the rescheduled tripHe was understanding and happy with thatOur sales representative did attempt to contact the customer several times to follon his initial complaint; however, we did not get an answerOur phone numbers were oldThis has been updated with the number provided by the Revdex.comSales will be reaching out again to address any additional fair weather status concernsHis trash was serviced twice since the fair weather skip, so that was not an issue at this pointThe customer is happyThank you, [redacted] Customer Care Manager 512- [redacted] @texasdisposal.com
RE:Customer CareTexas Disposal Systems [redacted] ***Complaint ID [redacted] Dear [redacted] , The refund check in question was issued on April 24, 2015, and mailed on April 27, I spoke with [redacted] today and confirmed that she did receive the item over the past weekendThe situation is resolvedPlease contact me with any questions at [redacted] Sincerely, [redacted] Customer Care Manager
[redacted] Revdex.com Corporate Office Fax 512- [redacted] RE: [redacted] * [redacted] Complaint ID [redacted] , Submitted 12/9/Dear [redacted] , Mr [redacted] has been contacted and the matter resolved to his satisfaction as of December 17, Please contact me with any additional questionsSincerely, *** [redacted] Customer Care Manager 512- [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and while I do not agree with the statement that the cart was not there on 10/I find that this resolution is satisfactory to me
Regards,
*** ***
TEXAS DISPOSAL SYSTEMS, INC. TEXAS DISPOSAL SYSTEMS LANDFILL, INCID# [redacted], Texas 78729 P.O. Box [redacted], TX 78760-7126 [redacted] [redacted] (FAX) [redacted]
Texas Disposal Systems, Inc. (TDS) received a complaint...
regarding services being reinstated for [redacted] This address is included in the [redacted] Homeowners Association that has signed a sole exclusive and mandatory contract for waste and recycle services with Texas Disposal Systems, Inc.During a review of accounts that are encompassed by the [redacted], a list of current service addresses was requested by the sales person from TDS, [redacted], to [redacted] of [redacted] was on the list of service addresses and Mr. [redacted] let Ms. [redacted] know that the active addresses that did not have service with TD5 would be contacted and service started for them[redacted] was on this list provided by [redacted] with no additional information. A letter regarding the start of service was sent to Ms_ [redacted] understood that the letter to start service was being sent to Ms. [redacted] at [redacted]T05 has a contract with the HOA where Ms. [redacted]' condo is located, not with Ms. [redacted] herself. To the extent she has concerns about being required to have waste and recycling services from TDS, those should be properly addressed to her HOA representative and the management company.Regards,[redacted]Account Administration ManagerTexas Disposal Systems. Inc.
RE: Texas Disposal Systems[redacted], Customer Care Manager[redacted]Creedrnoor, TX 78610Phone: [redacted]Fax: 512-421-1344While TDS takes all customer complaints very seriously and tries to be as accommodating as legally, reasonably and commercially possible, to the extent the Noise...
Ordinance may be exceeded by the decibel levels in question in the complaint at hand, the City code does provide affirmative defenses to the Noise Ordinance for waste haulers, including under § 9-2-3(B)(1), to equipment and devices being loaded, unloaded or serviced in compliance with other applicable City codes, such as those regulations permitting trash collection in the City by commercial-container haulers.TDS management spoke with this resident as well as the property manager prior to this Revdex.com filing. We reviewed routing and determined that a later hour is not feasible for safety and logistical reasons at the current economic levels. Commercial-sized waste containers are generally collected at night, in part, to assist in the reduction of (i) traffic congestion, (ii) traffic accidents, and (ill) green-house-gas emissions caused by trucks idling in daytime temperatures. The driver has been advised of the concern and is making every effort to limit the noise.TDS has serviced this customer during the same hours for years. We are familiar with the location and know that limited space is available, but we do empathize with the resident and shall conduct a site check and work with complex management if we can determine that an alternative location on the premises is possible forlhe container.
I reached out to Mr. [redacted] on October 15, 2015, to discuss TDS plans to correct the referenced service issues. As of that date, I am unaware of any additional service issues. We are patrolling the area on service days to ensure all of the neighborhood residents are serviced. We were unable to apply a...
credit to Mr. [redacted]'s account, because we did return to service his recycle containers, although we admit that he was legitimately missed on several scheduled service days. Please let me know if you have any questions or concerns. Sincerely, [redacted] Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Texas Disposal Systems, Inc. (TDS) has received complaints regarding services being reinstated for [redacted], #16 with ID# [redacted] and [redacted]. While TDS has no direct contractual relationship with Ms. [redacted], and she should be communicating any concerns she may continue to believe she has to her HOA representatives, TDS and the HOA have made every effort to be as available and accommodating as possible to Ms. [redacted]. Ms. [redacted] address is included in the [redacted] Homeowners Association that has signed a sole exclusive and mandatory contract for waste and recycle services with Texas Disposal Systems, IncThe billing and payment inquiries were explained with the response to complaint ID# [redacted] on January 24, 2017. Ms. [redacted] is currently set up for autopay, meaning an automatic deduction for the monthly billing is taken from the payment method Ms. [redacted] has provided. The January billing was produced on February 2, 2017 for $21_65. The January payment was deducted from the Visa card on file on February 9, 2017 for $21.65. The account is currently at a zero balance.No payments beyond the total of $67.02 ($23.37 on 1/3/17 by call in, $22.00 on 1/10/17 by autopayment, and $21.65 on 2/9/17 by autopayment) have been received during the most recent service which began In October. Any payments equaling $523 37 are not listed on the account and more detail about this payment needs to be provided so appropriate research can be completed. Please send Texas Disposal Systems, Inc. a copy of the credit card statement listing the payment(s) with any non-payment information or information regarding other payments not associated with TDS redacted. We need to know the day of the payment(s), the amounts, and to whom the payment was made as TDS has yet to receive any proof whatsoever of such alleged overpayments.Regards,[redacted]Account Administration ManagerTexas Disposal Systems, Inc.
RE:Customer CareTexas Disposal Systems[redacted]Complaint ID [redacted] Dear [redacted], The refund check in question was issued on April 24, 2015, and mailed on April 27, 2015. I spoke with [redacted] today and confirmed that she did receive the item over the past...
weekend. The situation is resolved. Please contact me with any questions at [redacted] Sincerely,[redacted]Customer Care Manager
[redacted] Revdex.com Corporate Office Fax 512-[redacted] RE: [redacted] Complaint ID [redacted], Submitted 12/9/2014 Dear [redacted], Mr. [redacted] has been contacted and the matter resolved to his satisfaction as of December 17, 2014. Please contact me with any additional questions. Sincerely, [redacted]...
[redacted] Customer Care Manager 512-[redacted]
Re: [redacted] San Marcos, TX [redacted] Complaint ID [redacted] Dear [redacted], I spoke to Mr. [redacted] and explained that we did not want to risk getting our heavy truck stuck In the ditch located next to his dumpster. I apologized for the inconvenience, and let him know that...
the reason we ask him to contact us is that we will otherwise need to visit his property to determine whether conditions are decent enough to service. If not, we have to charge for the trip, although we did not service. If he calls in advance to reschedule his service when conditions are forecasted to be bad, then we will not attempt service nor charge him for the rescheduled trip. He was understanding and happy with that. Our sales representative did attempt to contact the customer several times to follow-up on his initial complaint; however, we did not get an answer. Our phone numbers were old. This has been updated with the number provided by the Revdex.com. Sales will be reaching out again to address any additional fair weather status concerns. His trash was serviced twice since the fair weather skip, so that was not an issue at this point. The customer is happy. Thank you, [redacted] Customer Care Manager 512-[redacted]@texasdisposal.com
Complaint: [redacted]
I am rejecting this response because: I am not in arrears. My first payment covered all outstanding costs. That payment was made over the phone and is separate from the regular automatic deductions taken from my checking account. The $22.00 deduction is for my current charges. My current balance is, therefore, $0.00. Send me documentation reflecting a $0.00 balance or defend your accounting practices with the Revdex.com.
Regards,
[redacted]
October 27, 2014
[redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]:
Texas Disposal Systems did provide cleanup services in response to customers repeated calls. The Residential Systems Manager was alerted to the issues to resolve. We have left two...
messages with the customer since the reports and driver action taken to see if services were improved but have had no response from the customer. On normal scheduled services on 10/20/2014 the driver reported that the cart was not out for collection.
We will honor the customer's request sent into your offices and close the account.
If you should have any questions, please feel free to contact me at [redacted] or by
email at [redacted], thank you.
Sarah Smith
Director of Customer Experience
Texas Disposal Systems
Complaint: [redacted]
I am rejecting this response because: I am rejecting this response because: Based on the numbers contained in Amanda's own statement, I owe TDS a sum total of $45.37 ($1.72 + $21.65 +$22.00) but have paid TDS $523.37 (accepted through a phone call on 1-3-2017). $523.37 less $45.37 results in a credit in the amount of $482.00 which TDS owes to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I would like for TDS to provide me with a 24 gallon trash cart and to bill me for collection at a reduced rate.
Regards,
[redacted]
[redacted] Revdex.com Corporate Office Fax 512[redacted] RE: [redacted] Complaint ID [redacted] Dear [redacted], This customer was contacted and the matter rectified to their satisfaction. Please contact me with any additional questions. Sincerely, [redacted] Customer Care Manager...
512-[redacted]
ID# [redacted], #15[redacted], Texas 78729Texas Disposal Systems, inc. (TDS) received a previous complaint regarding services being reinstated for [redacted], #16_ While TDS has no direct contractual relationship with Ms. [redacted], and she shobld be communicating any concerns she may continue to believe she has to her HOA representatives, TDS and the HOA bask made every effort to be as available and accommodating as possible to Ms. [redacted]. Ms. [redacted] address is included in the [redacted] Homeowners Association that has signed a sole exclusive and mandatory contract for waste and recycle services with Texas Disposal Systems, Inc. Ms. [redacted] notified the Revdex.com of her complaint regarding having trash and recycle service with TDS with case ID#[redacted]. That case has been closed, but no payment was received during the extended complaint period.Regarding the billing issues with case ID#[redacted], MS, [redacted]' TDS account does not show a payment for the October, November, and December monthly billing periods before January 3rd, 2017.Ms. [redacted] received a letter clearly stating that trash and recycle carts would be delivered October 22, 2016 and services would be on Saturdays with the first service on Saturday, October 29, 2016. I have included a copy of this letter that was sent by mail. After receipt of the letter, Ms. [redacted] made multiple phone calls and sent entails to the Texas Disposal Systems, Inc. Customer Service team and the TDS salesperson for the account. The salesperson, [redacted], kept the [redacted] HOA and management involved In the complaint escalation. As stated above, the complaint was sent to the Revdex.com by Ms. [redacted]Billing for residents in the [redacted] HOA neighborhood is generated after the end.of the month. A bill dated December 31., 2016 would be for December 1 to December 31. As of the date of the complaint listed by Ms. [redacted], January 24, 2017, the January billing, for January 1 to 31, has not been generated.The October billing was prorated and billed for $1.72 since only one service was completed. The November billing was for $21.65 which i5 the current charge per month The December billing was for $22.00 which was the charge for service of $21.65 and a late fee for non-payment of the October and November billing equaling $.35. The December billing would not have included a payment made in January. The full amount Hied for October, November, and December was $45-37.A payment of 523.37 was accepted through a phone call on January 3, 2017 that covered the billing for October ($1_72) and November ($21,65) During the phone call on January 3, 2017, a notation was made by our Customer Service team member that Ms. [redacted] was set up for autopay to draft each month's payments from a Visa card on file. The December billing of $22.00 was drafted using this method on January 10, 2017. The payments for the autopay users are normally taken on the tenth of each month.As no payments were made for October and November until January 3, 2017, and the January bill was not generated at the time of the complaint, Texas Disposal Systems, inc. will not offe' credits or discounts. Service was provided as stated In the -IDS contract with the [redacted] HOA. The first payment was made on January 3, 2017 for all months billed at thattime, October and November. The December billing was generated after the January 3rd payment was made and the autopayment credit card on file was dratted for that amount based on payment information Ms. [redacted] provided.Regards, [redacted]Account Administration ManagerTexas Disposal Systems, Inc
Complaint: [redacted]
I am rejecting this response because:I have paid all charges assessed by TDS in a timely manner:2-9-2017: $21.65 deducted from my checking account covering 1/2017 TDS charges.1-11-2017: $22.00 deducted from my checking account covering 12/2016 TDS charges.1-4-2017: $23.37 deducted from my checking account covering 10/2016 TDS charges of $1.72 and covering 11/2016 TDS charges of $21.65.TDS has nonetheless double billed me for charges I have already paid and, consequently, do not owe. TDS has additionally assessed late fees against me in connection with its double-billing.Moreover, TDS neglected to collect my trash on Saturday, February 11, 2017. My trash bin was a mere ten feet away from my neighbor's trash bin. My neighbor's trash was collected at 8:00am on that date and my trash was left behind.
Regards,
[redacted]