TDECU’s response is below regarding Complaint # [redacted] that was placed on file with the Revdex.com RE: Revdex.com Case # [redacted] – Texas Dow Employees Credit Union A member of the TDECU Loan Resolution Team contacted [redacted] to discuss her concerns [redacted] *** was informed that the judgment had been released by TDECU on [redacted] and that all credit reporting agencies were notified of the release as well In addition, TDECU conducted ‘Soft Credit Pulls’ to confirm that the judgment is no longer reflected with the Credit Reporting Agencies [redacted] was also provided with a copy of the release for her records [redacted] stated that she was satisfied with the actions and the response taken by TDECU and felt that her dispute was handled in an acceptable manner Please feel free to contact us with any further questions Sincerely, [redacted] | SrVice President & Chief Retail Officer TDECU - Your Credit Union | [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint The fact that hasn’t been addressed by anyone, is that I was sent a vague email saying my loan extension was approved, I called to verify that the extension was on both accounts, and was told by Member Care that both accounts were granted an extensionNo one advised me that my credit card was not granted an extension and I took action based on that advice from the credit union Regards, [redacted] ***
RevDex.com: This letter is to inform you that Texas Dow Employees Credit Union has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] PM and assigned ID [redacted] Regards, [redacted] ***
Sent: Thursday, December 10, 2:PM To: drteam Subject: TDECU Response - Case#*** *** *** Revdex.com Complaint Response from Texas Dow Employees Credit Union Case # ***- *** *** Thank you for your inquiry and the opportunity to address the concerns of ***
***. We have spoken to Mr*** and explained his lapse in insurance coverage Mr*** did receive a partial refund on the insurance premium and understands that he is responsible for the difference. At TDECU we strive to provide great service to our members. As a courtesy to Mr***, TDECU has provided a partial refund in late charges back to Mr***' loan Please feel free to contact us with any further questions Thank you, Cindy M*** Executive Assistant
TDECU’s response is below regarding Complaint # [redacted] that was placed on file with the Revdex.com. RE: Revdex.com Case #[redacted] – Texas Dow Employees Credit Union A member of the TDECU Loan Resolution Team contacted [redacted] to discuss her concerns. [redacted]...
was informed that the judgment had been released by TDECU on [redacted] and that all credit reporting agencies were notified of the release as well. In addition, TDECU conducted ‘Soft Credit Pulls’ to confirm that the judgment is no longer reflected with the Credit Reporting Agencies. [redacted] was also provided with a copy of the release for her records. [redacted] stated that she was satisfied with the actions and the response taken by TDECU and felt that her dispute was handled in an acceptable manner. Please feel free to contact us with any further questions. Sincerely, [redacted] | Sr. Vice President & Chief Retail Officer TDECU - Your Credit Union | [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.
The fact that hasn’t been addressed by anyone, is that I was sent a vague email saying my loan extension was approved, I called to verify that the extension was on both accounts, and was told by Member Care that both accounts were granted an extension. No one advised me that my credit card was not granted an extension and I took action based on that advice from the credit union.
Regards,
[redacted]
Revdex.com:
This letter is to inform you that Texas Dow Employees Credit Union has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] PM and assigned ID [redacted]
Regards,
[redacted]
The member's credit card had been continually delinquent during all of 2017 and was also over the credit limit. Because of these factors, the account did not qualify for any type of extension or skip-a-pay because of this status and the member was not offered one. The...
member has previously directly contacted TDECU and we have responded accordingly with the details.
Sent: Friday, July 31, 2015 4:18 PM To: drteam <[email protected]> Subject: Revdex.com Case # [redacted] - TDECU - Sent for Courtland C[redacted], Sr. VP & Chief Retail Officer Importance: High Revdex.com Complaint Response from Texas Dow Employees Credit Union Case # [redacted] – [redacted]...
Thank you for your inquiry and the opportunity to address the concerns of [redacted]. We have reviewed Ms. [redacted]’s share draft history for the past month and discovered she uses the pay-at-the-pump feature at a local grocery store when purchasing fuel. This particular merchant places a $125.00 pre-authorization hold regardless of the amount of the actual purchase, and the hold is not released immediately. This approach by merchants is quite common with signature Point of Sale (POS) Debit Transactions and done at the discretion of the merchant. Unfortunately, when the pre-authorization hold is placed, the member’s available balance is reduced which causes the account to overdraft and result in overdraft fees. At TDECU we strive to provide great service to our members. We will be contacting Ms. [redacted] to review the pre-authorization hold process with her to help her understand why her funds are held and how to avoid overdrafts as a result of pre-authorization holds in the future. Please feel free to contact us with any further questions. Thank you, Cindy M[redacted] Executive Assistant to Courtland C[redacted], Sr. VP & Chief Retail Officer TDECU - Your Credit Union | [redacted] | www.TDECU.org Toll Free: 1-800-839-1154 ext. 3613 | Direct: 979-299-3613 | Fax: 979-299-0211
TDECU’s response is below regarding Complaint # [redacted] that was placed on file with the Revdex.com RE: Revdex.com Case # [redacted] – Texas Dow Employees Credit Union A member of the TDECU Loan Resolution Team contacted [redacted] to discuss her concerns [redacted] *** was informed that the judgment had been released by TDECU on [redacted] and that all credit reporting agencies were notified of the release as well In addition, TDECU conducted ‘Soft Credit Pulls’ to confirm that the judgment is no longer reflected with the Credit Reporting Agencies [redacted] was also provided with a copy of the release for her records [redacted] stated that she was satisfied with the actions and the response taken by TDECU and felt that her dispute was handled in an acceptable manner Please feel free to contact us with any further questions Sincerely, [redacted] | SrVice President & Chief Retail Officer TDECU - Your Credit Union | [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint The fact that hasn’t been addressed by anyone, is that I was sent a vague email saying my loan extension was approved, I called to verify that the extension was on both accounts, and was told by Member Care that both accounts were granted an extensionNo one advised me that my credit card was not granted an extension and I took action based on that advice from the credit union Regards, [redacted] ***
RevDex.com: This letter is to inform you that Texas Dow Employees Credit Union has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] PM and assigned ID [redacted] Regards, [redacted] ***
Sent: Thursday, December 10, 2:PM To: drteam Subject: TDECU Response - Case#*** *** *** Revdex.com Complaint Response from Texas Dow Employees Credit Union Case # ***- *** *** Thank you for your inquiry and the opportunity to address the concerns of ***
***. We have spoken to Mr*** and explained his lapse in insurance coverage Mr*** did receive a partial refund on the insurance premium and understands that he is responsible for the difference. At TDECU we strive to provide great service to our members. As a courtesy to Mr***, TDECU has provided a partial refund in late charges back to Mr***' loan Please feel free to contact us with any further questions Thank you, Cindy M*** Executive Assistant
TDECU’s response is below regarding Complaint # [redacted] that was placed on file with the Revdex.com. RE: Revdex.com Case #[redacted] – Texas Dow Employees Credit Union A member of the TDECU Loan Resolution Team contacted [redacted] to discuss her concerns. [redacted]...
was informed that the judgment had been released by TDECU on [redacted] and that all credit reporting agencies were notified of the release as well. In addition, TDECU conducted ‘Soft Credit Pulls’ to confirm that the judgment is no longer reflected with the Credit Reporting Agencies. [redacted] was also provided with a copy of the release for her records. [redacted] stated that she was satisfied with the actions and the response taken by TDECU and felt that her dispute was handled in an acceptable manner. Please feel free to contact us with any further questions. Sincerely, [redacted] | Sr. Vice President & Chief Retail Officer TDECU - Your Credit Union | [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.
The fact that hasn’t been addressed by anyone, is that I was sent a vague email saying my loan extension was approved, I called to verify that the extension was on both accounts, and was told by Member Care that both accounts were granted an extension. No one advised me that my credit card was not granted an extension and I took action based on that advice from the credit union.
Regards,
[redacted]
Revdex.com:
This letter is to inform you that Texas Dow Employees Credit Union has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] PM and assigned ID [redacted]
Regards,
[redacted]
The member's credit card had been continually delinquent during all of 2017 and was also over the credit limit. Because of these factors, the account did not qualify for any type of extension or skip-a-pay because of this status and the member was not offered one. The...
member has previously directly contacted TDECU and we have responded accordingly with the details.
Sent: Friday, July 31, 2015 4:18 PM To: drteam <[email protected]> Subject: Revdex.com Case # [redacted] - TDECU - Sent for Courtland C[redacted], Sr. VP & Chief Retail Officer Importance: High Revdex.com Complaint Response from Texas Dow Employees Credit Union Case # [redacted] – [redacted]...
Thank you for your inquiry and the opportunity to address the concerns of [redacted]. We have reviewed Ms. [redacted]’s share draft history for the past month and discovered she uses the pay-at-the-pump feature at a local grocery store when purchasing fuel. This particular merchant places a $125.00 pre-authorization hold regardless of the amount of the actual purchase, and the hold is not released immediately. This approach by merchants is quite common with signature Point of Sale (POS) Debit Transactions and done at the discretion of the merchant. Unfortunately, when the pre-authorization hold is placed, the member’s available balance is reduced which causes the account to overdraft and result in overdraft fees. At TDECU we strive to provide great service to our members. We will be contacting Ms. [redacted] to review the pre-authorization hold process with her to help her understand why her funds are held and how to avoid overdrafts as a result of pre-authorization holds in the future. Please feel free to contact us with any further questions. Thank you, Cindy M[redacted] Executive Assistant to Courtland C[redacted], Sr. VP & Chief Retail Officer TDECU - Your Credit Union | [redacted] | www.TDECU.org Toll Free: 1-800-839-1154 ext. 3613 | Direct: 979-299-3613 | Fax: 979-299-0211