Texas Elite Public Adjusters, LLC.

I am sorry but I am not in the office as of yet Mr *** is a storm chasing contractor from I believe Georgia and we do not give information on insureds to others or contractors He has never been a client nor have we ever represented him He filed several reviews when he
did not get his way My attorney contacted his and all were removed as this one should have as well

Response to the above mentioned Revdex.com complaint regarding:*** ** *** *** *** *** *** * ** ***Facts:Contract was signed with *** *** on 7-8-16.Initial Letter of representation sent to insurance carrier on 7/11/6Estimate by *** *** done on 7/18/167/18/
Letter of Representation was sent to carrier with estimate totaling $30,747.27and photos8/4/TEPA sent a letter to carrier requesting a claim determination.8/18/TEPA sent a letter to carrier requesting a claim determination.8/22/TEPA sent a letter to carrier requesting a claim determination.9/12/email sent to adjuster requesting a re inspection10/3/TEPA sent a letter to carrier requesting a claim determination.10/11/Re inspection of property was coordinated with insured, carrier adjuster and *** *** Alternate carrier adjuster wanted to go property 10/11/but Mr *** stated that his wife was having surgery so they could not perform the re inspection on that day.10/12/Re inspection of property took place between carrier adjuster and estimator/PA *** ***.10/25/received adjuster revised estimate after re inspection Estimate dated 10/18/ Total replacement cost value is $14,146.51.11/1/per insurance carrier inside adjuster *** * *** said he was getting the check payment issued pending management approval.As you can see from our file notes, the delay was not with us but rather with the insurance carrier We as a company did expend resources and worked for Mr***, so his request to cancel our contract is not acceptable There is a difference in the estimate done by *** *** and the carrier At this point Mr*** can accept the offer from the carrier which is less than half of the damage repair estimate done by *** ***, and over days and still not actually paid, or he can hire an independent appraiser or hire an attorney.Attached you will find a copy of the above mentioned correspondence.Kindest Regards,
*** *** ***Texas Public Adjuster License #***License #***

Customer Information: Revdex.com Complaint ID: *** *** ***
*** *** *** ***
** *** ** *** Dear Ms ***: In response to the above mentioned complaint we offer the following facts: 1. Copy of contract signed on 9/29/between *** ***, and Texas Elite
Public Adjusters, LLC, Note on page paragraph "The insured hereby agrees to pay to TEPA the sum of ten percent (10%) of the total amount of the insurance settlement"2. Estimate prepared for Insured by *** *** dated 10/19/Note estimate amount is $14,3. Copy of the Re-Inspection Report 4. Copy of insurance settlementNote the amount of the RCV which is $11,529.08, and is the total amount of the settlement, and as per our contract we are owed 10% of the total amount of the insurance claim settlement5. pages of text dialogue between Insured, and myself *** ***Our bookkeeper did make an error while paying Ms*** which has been rectifiedWe sent her a check for our portion versus sending her a check for her portionIt was an honest errorAs you can see from the text dialogue Ms*** Is incorrectI did apologizeI was not rude nor did I yell as she indicatedShe did hang up on me because she was very upset that I told her that she had a signed contract with us for 10%There Is cost associated In our business, and we are not In a position to work for freeWe have not done as she Indicated "Since they Inevitably were stilling my money"We stole nothing from her, but rather she was enriched by our servicesShe has a deductible of $1,which she chose when she bought her policy, and the $2,depreciation will be paid by the carrier once the work Is completeI can be reached at ***-826-should you have any questions or concernsSincerely, *** *** President

dated 1/4/16 made by [redacted] & E[redacted]- After much communication with this client, a complaint was made with the Revdex.com and with TDI. However, this claim has since been released and closed with TDI. As you can see the document attached, the Texas Department of Insurance was made aware of all...

the paperwork we completed to rectify this matter. They sent a letter explaining that "The Consumer Protection Section is closing this complaint file".

Response to the above mentioned Revdex.com complaint regarding:[redacted] **  [redacted]Facts:Contract was signed with [redacted] on 7-8-16.Initial Letter of representation sent to insurance carrier on 7/11/6Estimate by...

[redacted] done on 7/18/167/18/16 Letter of Representation was sent to carrier with estimate totaling $30,747.27and photos8/4/16 TEPA sent a letter to carrier requesting a claim determination.8/18/16 TEPA sent a letter to carrier requesting a claim determination.8/22/16 TEPA sent a letter to carrier requesting a claim determination.9/12/16 email sent to adjuster requesting a re inspection10/3/16 TEPA sent a letter to carrier requesting a claim determination.10/11/16 Re inspection of property was coordinated with insured, carrier adjuster and [redacted].  Alternate carrier adjuster wanted to go property 10/11/12 but Mr [redacted] stated that his wife was having surgery so they could not perform the re inspection on that day.10/12/16 Re inspection of property took place between carrier adjuster and estimator/PA [redacted].10/25/16 received adjuster revised estimate after re inspection.  Estimate dated 10/18/16.  Total replacement cost value is $14,146.51.11/1/16 per insurance carrier  inside adjuster [redacted] said he was getting the check payment  issued pending management approval.As you can see from our file notes, the delay was not with us but rather with the insurance carrier.  We as a company did expend resources and worked for Mr. [redacted], so his request to cancel our contract is not acceptable.  There is a difference in the estimate done by [redacted] and the carrier.  At this point Mr. [redacted] can accept the offer from the carrier which is less than half of the damage repair estimate done by [redacted], and over 90 days and still not actually paid,  or he can hire an independent appraiser or hire an attorney.Attached you will find a copy of the above mentioned correspondence.Kindest Regards,
[redacted]Texas Public Adjuster License #[redacted]License #[redacted]

Customer Information: Revdex.com Complaint ID: [redacted]
Arial, sans-serif; letter-spacing: -0.55pt;">[redacted]
[redacted]
[redacted] Dear Ms [redacted]: In response to the above mentioned complaint we offer the following facts: 1.     Copy of contract signed on 9/29/16 between [redacted], and Texas Elite Public Adjusters, LLC, Note on page 2 paragraph 5 "The insured hereby agrees to pay to TEPA the sum of ten percent (10%) of the total amount of the insurance settlement". 2.     Estimate prepared for Insured by [redacted] dated 10/19/16. Note estimate amount is $14,899.61. 3.     Copy of the Re-Inspection Report 4.     Copy of insurance settlement. Note the amount of the RCV which is $11,529.08, and is the total amount of the settlement, and as per our contract we are owed 10% of the total amount of the insurance claim settlement. 5.     9 pages of text dialogue between Insured, and myself [redacted]. Our bookkeeper did make an error while paying Ms. [redacted] which has been rectified. We sent her a check for our portion versus sending her a check for her portion. It was an honest error. As you can see from the text dialogue Ms. [redacted] Is incorrect. I did apologize. I was not rude nor did I yell as she indicated. She did hang up on me because she was very upset that I told her that she had a signed contract with us for 10%. There Is cost associated In our business, and we are not In a position to work for free. We have not done as she Indicated "Since they Inevitably were stilling my money". We stole nothing from her, but rather she was enriched by our                              services. She has a deductible of $1,980.00 which she chose when she bought her policy, and the $2,444.03 depreciation will be paid by the carrier once the work Is complete. I can be reached at [redacted]-826-1185 should you have any questions or concerns. Sincerely,   [redacted] President