Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Unfortunately work on jobs do not always go as planned, especially since it is outdoor work and is affected by weather conditionsWe always try to finish ongoing jobs prior to
starting anotherRefunds are processed at the end of the month during month endThey then have to be completed and mailedOn Septthe customer was told that the refund checks are mailed by the end of the first week in SeptemberWe must have somehow missed the voicemail on 9/4 and apologizeThe customer should have the cashier's check for the refund any day
Tell us why here..
Customer purchased 6 hours of landscape labor on 12/5 and was never told we were too busy and would get back to her. Please see a copy of the emails through the [redacted] message center below. They clearly state that we offered to meet with her January 5, because she said she was too busy until after the New Year. She never responded as to whether she wanted that date. After she finally followed up with us in February we scheduled her for an estimate with Dave who could provide an estimate for all of her requests along with credit her the amount she paid for the landscape labor through [redacted] since she was needing far more than just labor. During the estimate appointment and the date we accepted the deposit we let the client know that we were scheduling installs 4-6 weeks out from the date the deposit is received, weather permitting and pending approval from the HOA. We also let her know that every work day lost to rain pushes our schedule back 1-2 business days hence “weather permitting". The customer paid her deposit on 6/30. Her paperwork was turned in to her HOA on 6/30, immediately. She complimented April, the office manager on how on “top of things” she is and how well we have been corresponding with her. We never heard anything from Ms. [redacted] or her HOA until Aug. 5. David has not yet resubmitted the paperwork to the HOA because she is requesting a refund. David had a death in his family on 8/16 and was out of office the rest of the week. The contract she signed clearly states that no deposits are returned. She signed a contract agreeing to have $11,170.56 of work completed. We offered a couple of options one being that she could just do the amount of work that she had already given a deposit for. I will also attach a copy of her signed contract. We are ready to do the work and resubmit everything to her HOA when she is ready to proceed. We will not be returning her deposit. We will still honor the two options we offered her if she chooses to move forward. We have a record of all emails and phone correspondence. We have always contacted her in a timely manner. Please let me know if you need that as well.
[redacted] messages copied and pasted:
Texas Enviroscapes
12/8/2015
Ms. [redacted],
Thank you for considering Texas Enviroscapes. If you could please provide me with the best phone number and email to contact you at. Please confirm that the address below, is the property that you would like us to tend to:[redacted]
I would like to inform you that we are currently scheduling appointments for mid-late December, weather permitting. Every work day lost to the rain puts the schedule behind 1-2 business days. Please provide me a list of work that you would like us to accomplish for you at your time of service. If you have any additional questions or concerns regarding anything, please do not hesitate to contact me. I look forward to your response.
Have a great day,
Tifanie
Administrative Assistant
[redacted]
12/10/2015
You have my email. Phone is [redacted]. Won't be available until the new year. Have 2 flower beds in the front that need 2nd layer of stone. Front flower bed remind existing trim and replace with rock. Plant a plant behind pool. Clean out bed in back and restack stone. Install drainage in bed around patio and fill with rock, fill pots with dirt. Let me know what dates are available.
Thanks,
[redacted]
Texas Enviroscapes
12/10/2015
Ms. [redacted],
Thank you for providing me your phone number. Unfortunately, when we receive emails through [redacted], we are unable to see the email. At this time I can get you in for January 5th, weather permitting. Every work day lost to the rain puts the schedule behind 1-2 business days. Would that date work for you, if so please let me know as soon as possible, as our availability changes daily. For the area that needs a 2nd layer of stone, will you be providing that for us, or dod you need us to bring some for you?
I will have to send out a crew and our representative. The crew will do have to do the labor work that you are requesting, and our representative will have to speak with you in regards to getting a drainage installed. After his meeting with you, he will then make you a separate quote for it and we would have to schedule you for another time to get the drainage installed, if thats okay with you. please let me know how you would like to proceed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Mr. [redacted], This is to inform you that I have filed a complaint with the [redacted]'s Office with a description of all transactions between, David [redacted] dba Texas Enviroscapes and myself since December 2015. This action was taken based on the culmination of our correspondence of the same period. Given the circumstances, I am no longer interested or comfortable with you performing any services on my property. I hope that this can be settled with a refund of the total amount of $5,784.28, amounts paid with no services rendered. These funds should be in the form of a certified check. Failure to resolve this by October 14, 2016, will result in my filing in small claims court.
Tell us why here..
Customer purchased 6 hours of landscape labor on 12/5...
and was never told we were too busy and would get back to her. Please see a copy of the emails through the [redacted] message center below. They clearly state that we offered to meet with her January 5, because she said she was too busy until after the New Year. She never responded as to whether she wanted that date. After she finally followed up with us in February we scheduled her for an estimate with Dave who could provide an estimate for all of her requests along with credit her the amount she paid for the landscape labor through [redacted] since she was needing far more than just labor. During the estimate appointment and the date we accepted the deposit we let the client know that we were scheduling installs 4-6 weeks out from the date the deposit is received, weather permitting and pending approval from the HOA. We also let her know that every work day lost to rain pushes our schedule back 1-2 business days hence “weather permitting". The customer paid her deposit on 6/30. Her paperwork was turned in to her HOA on 6/30, immediately. She complimented April, the office manager on how on “top of things” she is and how well we have been corresponding with her. We never heard anything from Ms. [redacted] or her HOA until Aug. 5. David has not yet resubmitted the paperwork to the HOA because she is requesting a refund. David had a death in his family on 8/16 and was out of office the rest of the week. The contract she signed clearly states that no deposits are returned. She signed a contract agreeing to have $11,170.56 of work completed. We offered a couple of options one being that she could just do the amount of work that she had already given a deposit for. I will also attach a copy of her signed contract. We are ready to do the work and resubmit everything to her HOA when she is ready to proceed. We will not be returning her deposit. We will still honor the two options we offered her if she chooses to move forward. We have a record of all emails and phone correspondence. We have always contacted her in a timely manner. Please let me know if you need that as well.
[redacted] messages copied and pasted:
Texas Enviroscapes
12/8/2015
Ms. [redacted],Thank you for considering Texas Enviroscapes. If you could please provide me with the best phone number and email to contact you at. Please confirm that the address below, is the property that you would like us to tend to:[redacted]
[redacted]I would like to inform you that we are currently scheduling appointments for mid-late December, weather permitting. Every work day lost to the rain puts the schedule behind 1-2 business days. Please provide me a list of work that you would like us to accomplish for you at your time of service. If you have any additional questions or concerns regarding anything, please do not hesitate to contact me. I look forward to your response.Have a great day,TifanieAdministrative Assistant
[redacted]
12/10/2015
You have my email. Phone is [redacted]. Won't be available until the new year. Have 2 flower beds in the front that need 2nd layer of stone. Front flower bed remind existing trim and replace with rock. Plant a plant behind pool. Clean out bed in back and restack stone. Install drainage in bed around patio and fill with rock, fill pots with dirt. Let me know what dates are available.Thanks,[redacted]
Texas Enviroscapes
12/10/2015
Ms. [redacted],Thank you for providing me your phone number. Unfortunately, when we receive emails through [redacted], we are unable to see the email. At this time I can get you in for January 5th, weather permitting. Every work day lost to the rain puts the schedule behind 1-2 business days. Would that date work for you, if so please let me know as soon as possible, as our availability changes daily. For the area that needs a 2nd layer of stone, will you be providing that for us, or dod you need us to bring some for you? I will have to send out a crew and our representative. The crew will do have to do the labor work that you are requesting, and our representative will have to speak with you in regards to getting a drainage installed. After his meeting with you, he will then make you a separate quote for it and we would have to schedule you for another time to get the drainage installed, if thats okay with you. please let me know how you would like to proceed.Have a nice day,TifanieAdministrative Assistant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The client was set up for automatic monthly billing. The processing system processed his credit card because a 2 business day notice was not sufficient to cancel out the transaction in time. As soon as the payment came through on May 1 and it was brought to our attention it was voided by our company...
that same day and a receipt was emailed to the client as proof. We granted this client the additional refund he requested as well. Our mowing crew was running behind due to rain. We let customers know that we were behind. We cannot mow grass while it is raining excessively or if it is too wet because it will tear up the turf. Once we were back on schedule and the property was dry enough, we returned and mowed the lawn. Last month we hired an additional secretary to help with incoming calls/emails. While we are speaking to clients on the phone, we do not put them on hold to take another call. We let the new call go to voicemail and always return the call within 1 business day or less, as we did for this client. We also return emails as soon as possible, within 1 business day or less. As we continue to grow, we will continue to make changes to accommodate and service our customers as efficiently as possible.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Unfortunately work on jobs do not always go as planned, especially since it is outdoor work and is affected by weather conditionsWe always try to finish ongoing jobs prior to
starting anotherRefunds are processed at the end of the month during month endThey then have to be completed and mailedOn Septthe customer was told that the refund checks are mailed by the end of the first week in SeptemberWe must have somehow missed the voicemail on 9/4 and apologizeThe customer should have the cashier's check for the refund any day
Tell us why here..
Customer purchased 6 hours of landscape labor on 12/5 and was never told we were too busy and would get back to her. Please see a copy of the emails through the [redacted] message center below. They clearly state that we offered to meet with her January 5, because she said she was too busy until after the New Year. She never responded as to whether she wanted that date. After she finally followed up with us in February we scheduled her for an estimate with Dave who could provide an estimate for all of her requests along with credit her the amount she paid for the landscape labor through [redacted] since she was needing far more than just labor. During the estimate appointment and the date we accepted the deposit we let the client know that we were scheduling installs 4-6 weeks out from the date the deposit is received, weather permitting and pending approval from the HOA. We also let her know that every work day lost to rain pushes our schedule back 1-2 business days hence “weather permitting". The customer paid her deposit on 6/30. Her paperwork was turned in to her HOA on 6/30, immediately. She complimented April, the office manager on how on “top of things” she is and how well we have been corresponding with her. We never heard anything from Ms. [redacted] or her HOA until Aug. 5. David has not yet resubmitted the paperwork to the HOA because she is requesting a refund. David had a death in his family on 8/16 and was out of office the rest of the week. The contract she signed clearly states that no deposits are returned. She signed a contract agreeing to have $11,170.56 of work completed. We offered a couple of options one being that she could just do the amount of work that she had already given a deposit for. I will also attach a copy of her signed contract. We are ready to do the work and resubmit everything to her HOA when she is ready to proceed. We will not be returning her deposit. We will still honor the two options we offered her if she chooses to move forward. We have a record of all emails and phone correspondence. We have always contacted her in a timely manner. Please let me know if you need that as well.
[redacted] messages copied and pasted:
Texas Enviroscapes
12/8/2015
Ms. [redacted],
Thank you for considering Texas Enviroscapes. If you could please provide me with the best phone number and email to contact you at. Please confirm that the address below, is the property that you would like us to tend to:[redacted]
I would like to inform you that we are currently scheduling appointments for mid-late December, weather permitting. Every work day lost to the rain puts the schedule behind 1-2 business days. Please provide me a list of work that you would like us to accomplish for you at your time of service. If you have any additional questions or concerns regarding anything, please do not hesitate to contact me. I look forward to your response.
Have a great day,
Tifanie
Administrative Assistant
[redacted]
12/10/2015
You have my email. Phone is [redacted]. Won't be available until the new year. Have 2 flower beds in the front that need 2nd layer of stone. Front flower bed remind existing trim and replace with rock. Plant a plant behind pool. Clean out bed in back and restack stone. Install drainage in bed around patio and fill with rock, fill pots with dirt. Let me know what dates are available.
Thanks,
[redacted]
Texas Enviroscapes
12/10/2015
Ms. [redacted],
Thank you for providing me your phone number. Unfortunately, when we receive emails through [redacted], we are unable to see the email. At this time I can get you in for January 5th, weather permitting. Every work day lost to the rain puts the schedule behind 1-2 business days. Would that date work for you, if so please let me know as soon as possible, as our availability changes daily. For the area that needs a 2nd layer of stone, will you be providing that for us, or dod you need us to bring some for you?
I will have to send out a crew and our representative. The crew will do have to do the labor work that you are requesting, and our representative will have to speak with you in regards to getting a drainage installed. After his meeting with you, he will then make you a separate quote for it and we would have to schedule you for another time to get the drainage installed, if thats okay with you. please let me know how you would like to proceed.
Have a nice day,
Tifanie
Administrative Assistant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Mr. [redacted], This is to inform you that I have filed a complaint with the [redacted]'s Office with a description of all transactions between, David [redacted] dba Texas Enviroscapes and myself since December 2015. This action was taken based on the culmination of our correspondence of the same period. Given the circumstances, I am no longer interested or comfortable with you performing any services on my property. I hope that this can be settled with a refund of the total amount of $5,784.28, amounts paid with no services rendered. These funds should be in the form of a certified check. Failure to resolve this by October 14, 2016, will result in my filing in small claims court.
With Regards, [redacted]
Tell us why here..
Customer purchased 6 hours of landscape labor on 12/5...
and was never told we were too busy and would get back to her. Please see a copy of the emails through the [redacted] message center below. They clearly state that we offered to meet with her January 5, because she said she was too busy until after the New Year. She never responded as to whether she wanted that date. After she finally followed up with us in February we scheduled her for an estimate with Dave who could provide an estimate for all of her requests along with credit her the amount she paid for the landscape labor through [redacted] since she was needing far more than just labor. During the estimate appointment and the date we accepted the deposit we let the client know that we were scheduling installs 4-6 weeks out from the date the deposit is received, weather permitting and pending approval from the HOA. We also let her know that every work day lost to rain pushes our schedule back 1-2 business days hence “weather permitting". The customer paid her deposit on 6/30. Her paperwork was turned in to her HOA on 6/30, immediately. She complimented April, the office manager on how on “top of things” she is and how well we have been corresponding with her. We never heard anything from Ms. [redacted] or her HOA until Aug. 5. David has not yet resubmitted the paperwork to the HOA because she is requesting a refund. David had a death in his family on 8/16 and was out of office the rest of the week. The contract she signed clearly states that no deposits are returned. She signed a contract agreeing to have $11,170.56 of work completed. We offered a couple of options one being that she could just do the amount of work that she had already given a deposit for. I will also attach a copy of her signed contract. We are ready to do the work and resubmit everything to her HOA when she is ready to proceed. We will not be returning her deposit. We will still honor the two options we offered her if she chooses to move forward. We have a record of all emails and phone correspondence. We have always contacted her in a timely manner. Please let me know if you need that as well.
[redacted] messages copied and pasted:
Texas Enviroscapes
12/8/2015
Ms. [redacted],Thank you for considering Texas Enviroscapes. If you could please provide me with the best phone number and email to contact you at. Please confirm that the address below, is the property that you would like us to tend to:[redacted]
[redacted]I would like to inform you that we are currently scheduling appointments for mid-late December, weather permitting. Every work day lost to the rain puts the schedule behind 1-2 business days. Please provide me a list of work that you would like us to accomplish for you at your time of service. If you have any additional questions or concerns regarding anything, please do not hesitate to contact me. I look forward to your response.Have a great day,TifanieAdministrative Assistant
[redacted]
12/10/2015
You have my email. Phone is [redacted]. Won't be available until the new year. Have 2 flower beds in the front that need 2nd layer of stone. Front flower bed remind existing trim and replace with rock. Plant a plant behind pool. Clean out bed in back and restack stone. Install drainage in bed around patio and fill with rock, fill pots with dirt. Let me know what dates are available.Thanks,[redacted]
Texas Enviroscapes
12/10/2015
Ms. [redacted],Thank you for providing me your phone number. Unfortunately, when we receive emails through [redacted], we are unable to see the email. At this time I can get you in for January 5th, weather permitting. Every work day lost to the rain puts the schedule behind 1-2 business days. Would that date work for you, if so please let me know as soon as possible, as our availability changes daily. For the area that needs a 2nd layer of stone, will you be providing that for us, or dod you need us to bring some for you? I will have to send out a crew and our representative. The crew will do have to do the labor work that you are requesting, and our representative will have to speak with you in regards to getting a drainage installed. After his meeting with you, he will then make you a separate quote for it and we would have to schedule you for another time to get the drainage installed, if thats okay with you. please let me know how you would like to proceed.Have a nice day,TifanieAdministrative Assistant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The client was set up for automatic monthly billing. The processing system processed his credit card because a 2 business day notice was not sufficient to cancel out the transaction in time. As soon as the payment came through on May 1 and it was brought to our attention it was voided by our company...
that same day and a receipt was emailed to the client as proof. We granted this client the additional refund he requested as well. Our mowing crew was running behind due to rain. We let customers know that we were behind. We cannot mow grass while it is raining excessively or if it is too wet because it will tear up the turf. Once we were back on schedule and the property was dry enough, we returned and mowed the lawn. Last month we hired an additional secretary to help with incoming calls/emails. While we are speaking to clients on the phone, we do not put them on hold to take another call. We let the new call go to voicemail and always return the call within 1 business day or less, as we did for this client. We also return emails as soon as possible, within 1 business day or less. As we continue to grow, we will continue to make changes to accommodate and service our customers as efficiently as possible.