Texas Gas Service Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

September 9, [redacted] Revdex.com La Posada Drive Austin, TX Re: [redacted] , Complaint # [redacted] Dear Ms [redacted] : Thank you very much for advising Texas Gas Service of [redacted] ’s complaint with the Revdex.com and providing an opportunity to respond Before responding, however, I apologize regarding the confusion associated with the billing of natural gas service at [redacted] Austin, Texas and subsequent disconnection of service for nonpayment The connection and collection fees associated with service disconnection have been removed from Ms [redacted] ’s account and natural gas service has been restored to the residence We appreciate the opportunity to resolve this issue and improve service to our customers If you should have any further questions, please do not hesitate to contact me at [redacted] or [redacted] Sincerely, [redacted]

September 2,
*** ***
*** ***
Revdex.com
*** ** *** ***
*** ** ***
Re: *** *** *** *** ***
Dear *** ***
Thank you very much for advising Texas Gas
Service of *** *** ***’s complaint with the RevDex.com and providing an opportunity to respond.
Before responding, however, I apologize regarding the confusion regarding the disconnection of natural gas service at *** ** *** ** ***,
Austin Texas
Upon review of service records, natural gas service to her former residence was disconnected August 6, two days after the scheduled date of August
Additionally, an August bill of $was adjusted to the original date requested, August 4, by a customer service representative August 17. *** *** will receive a final bill for the service period of July to August
If you should have any further questions, please do not hesitate to contact me at *** or ***
Sincerely,
*** ***
*** *** ***
***
***

January 21, 2015 [redacted]ResolutionSpecialistBetterBusiness Bureau[redacted]Austin, Tx [redacted] Dear Ms. [redacted]: Texas Gas Service has responded to Complaint #[redacted] filed by [redacted]r[redacted] of [redacted], Austin, Texas. Mr. [redacted]’s natural gas service was...

restored on January 20, after a payment was madefor the outstanding balance of $240.93.  Thepayment included the following:·       Outstanding balance of $170.18·       Collection fee $10.75·       Deposit increase of $35.00·       Reconnection fee of $25.00 total to reconnect Mr. [redacted] is familiar with service reconnection fees.  Accordingto our records, natural gas service to the residence was shut off for non-payment twice in 2014. Mr. [redacted] indicates that his account was on auto pay; however, ourrecords do not indicate the account was enrolled in our automatic bank draftprogram.  Recordsalso indicate that Mr. [redacted] never contacted customer service staff with an information request regarding bankdraft enrollment. If Mr. [redacted] would like to enroll his account in the automatic bankdraft program, he can sign up at www.texasgasservice.com,under the My Account tab. The Payment Options link is on the left side of thepage.   ShouldMr. [redacted] choose this option, Texas Gas Service will return his deposit, with theunderstanding that he will need to remain on the plan for a minimum of 12months to establish an excellent payment history. We appreciate the opportunity to resolve this issue and improveservice to our customers.        Please let me know if I can be of further service. Thank you, [redacted]Texas Gas Service[redacted]Austin,TX [redacted]

September
9, 2014
 
[redacted]
[redacted]
[redacted]
Revdex.com
1005 La Posada Drive
Austin, TX 78752
 
 
Re:  [redacted], Complaint #[redacted]
 
Dear Ms. [redacted]:
 
Thank you very much for advising Texas Gas...

Service of [redacted]
[redacted]’s complaint with the Revdex.com and providing an opportunity
to respond. 
 
Before responding, however, I apologize regarding the confusion associated
with the billing of natural gas service at [redacted] Austin,
Texas and subsequent disconnection of service for nonpayment.
 
The connection and collection fees associated with service
disconnection have been removed from Ms. [redacted]’s account and natural gas service
has been restored to the residence. 
 
We appreciate the opportunity to resolve this issue and improve
service to our customers.      
 
If you should have any further questions, please do not hesitate
to contact me at [redacted] or [redacted].
 
Sincerely,
 
 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

January 16, 2015   [redacted]ResolutionSpecialistBetterBusiness Bureau[redacted]Austin, Tx [redacted]   Dear [redacted]: Texas Gas Service has responded to Complaint #[redacted] filed by [redacted] at [redacted]., Apt. [redacted] in Austin. ...

 Ms. [redacted]’s natural gas service was connected January 9, the sameday she submitted her complaint  On behalf of Texas Gas Service, I apologize for confusionregarding connection of service. We appreciate the opportunity to resolve this issue and improveservice to our customers.        Please let me know if I can be of further service. Thank you,   [redacted]Texas Gas Service[redacted]Austin,TX [redacted]