Texas Gas Service

Getting gas service turned on seasonally has been one of the biggest hassles of having Texas Gas Service as a utility. I’ve set up two separate appointments now, and closed my business all day for each one. The first appt (Oct 30th) stated online during scheduling and again in the reminder email that the time frame was 8a-5p. So I showed up at my building in the morning, waiting until about 10:45a and no gas tech. I then left and checked security camera throughout the day to see if anyone had arrived. At 4:30p I left for an offsite job. At 5p when nothing showed up on the security camera, I called and let them know no one came. It was at that time they said the tech has until 8p to arrive. This was not stated on either the booking or the reminder email. Lo and behold, 5:55p a tech calls and says he’s headed over. I gave him the door code and location of the heater (both of which I had called and asked the rep to leave a note with this info, which the tech said he was not given). 6:10p the tech calls back and says he won’t complete the work because I left a personal item out (an iPad). Fine. A lot of miscommunication already but I go ahead and reschedule for another day. I block the entire day this time, from 8a to 8p I have my business closed. I clear the whole space of any personal items. Another wasted day shutting down my business and no one shows up. No tech. No phone call. I have now lost two full days of income and still have no gas. Absolutely terrible. As if the 12 hour window for arrival isn’t bad enough. How is this still allowed? This is the most inefficient and nonsensical protocol.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be our only option since all evidence which was stated by supervisors as comments from my call to report the leak have suddenly disappeared so my family can no longer prove that Texas Gas Service was in the wrongOverwhelmed with the stress and heartache our family has suffered we have no choice but to settleThey are the only business that can provide us with natural gas that my family needs on a daily basis after all the expenses we paid for repairs we cannot afford to take any legal action

The customer called our information center and was given an explanation of the charges for the high bill We also sent a service technician out to verify ther reading and he explained to the customer that the reading was correct I followed up with the customer, [redacted] , and he confirmed that all his concerns and questions had been addressed

Sent: Tuesday, October 28, 8:AM
To: drteam
Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
I called *** *** on October 16, to advise her of the past due balance of $on her account. *** *** had the gas service
turned on in October 29, (a year ago) and had not made any payments on the accounts. She told me that she had not received any bills from us I asked if she had at any time called our company to inquire about her account and she said she had, however there is not record of her call. I asked *** *** to call our 1-800# to have her mailing address change and that payment was needed in order to prevent her services from being interruptedI understand that *** *** called our 1-800# and made a payment of $on October 17, She paid the balance of $on October 27, and her account is up to date

Our records indicate that there are no orders of a high bill complaint in or any other type of service order for this accountIn prior to the non-pay disconnect when the gas was turned off in September 18, there are no other service order requests for this accountThe past due
amount was paid on September 22, 2014. The service order to turn the gas back on was scheduled for September 29, but a leak was found and service was not connected. On October 1, we went out again to turn on the service and the meter still registered a leak. The gas was turned back on October 22,
*** *** was billed $for ccfs in September 2014. She is seeking an adjustment for the past year, however, we advised *** that based on the consumption history that would not be possible. We advised her that we would adjust the last three months due to the leak. The adjustment was based on the history for the same months in

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be our only option since all evidence which was stated by supervisors as comments from my call to report the leak have suddenly disappeared so my family can no longer prove that Texas Gas Service was in the wrong. Overwhelmed with the stress and heartache our family has suffered we have no choice but to settle. They are the only business that can provide us with natural gas that my family needs on a daily basis after all the expenses we paid for repairs we cannot afford to take any legal action.

The customer called our information center and was given an explanation of the charges for the high bill.  We also sent a service technician out to verify ther reading and he explained to the customer that the reading was correct.  I followed up with the customer, [redacted], and he...

confirmed that all his concerns and questions had been addressed.