Texas Health Care

Dear Revdex.com Representative:We stand by our response that was sent to the Revdex.com on March 27, 2017.The patient owed a past due balance of $that the patient defaulted on after she set up a payment planThe credit of $was used for this past due balancePatient still owes a past due balance of $186.24,On the issue of the patient using a Flex Account, the patient stated that she sent in the payment of $to unlock the accountThe money did not have to come from THC in order for the account to be unlocked.If you have any further questions, please feel free to email or call me,Regards, [redacted] Director of RCM***-***- [redacted] @ [redacted] .com

Complaint: ***
I am rejecting this response because: I made it very clear at the time of the payment this was a flex card and amounts had to match the eob or the payment would habe to be refundedThe blonde at the desk told me that would be no problemWhen I told them I needed this money back I was told it would not be refunded because of money due to dr hookerBecause it is a flex payment my husband's heart attack payment could not be made this month because I had to pay back the flex about the What I am hearing I am heading in this discussion I'd in the future I need to tell them I will not pay dr *** anything until I have an EOB since flex card payments can't be used to pay debts from If that is in fact what is being said, then I don't accept the answer they gave for taking my flex money, but I will tell the office I won't pay until I have an EOBI will also not accept that I can't see my doctor when she has told me to come in.When I say I don't have the money to pay because of my husband's heart attack I do not, buy I can't deny my family access to medical care because my flex vCard has been cut off.
Regards,
*** ***

Dear Revdex.com Representative:We stand by our response that was sent to the Revdex.com on March 27, 2017.The patient owed a past due balance of $248.71 that the patient defaulted on after she set up a payment plan. The credit of $60.40 was used for this past due balance. Patient still owes a past due balance of $186.24,On the issue of the patient using a 2017 Flex Account, the patient stated that she sent in the payment of $60.40 to unlock the account. The money did not have to come from THC in order for the account to be unlocked.If you have any further questions, please feel free to email or call me,Regards,[redacted]Director of RCM[redacted].com