Texas Health Harris Methodist Hospital Fort Worth

Thank you for allowing us the opportunity to respond to the customer feedback submitted to you on October 11, by *** ***We apologize for the delayed response, since this information was originally sent to an employee’s email spam folder. We have spoken with Ms*** regarding
her concerns and verified her insurance has received the appropriate medical records that were requestedAs you can see from the attached letter from Texas Health Stephenville to Ms***, the established process for requesting medical records and timely feedback were not followed. I regret that processes were not followed and that the Medical Record department did not promptly follow up with Ms***We have addressed these deficiencies with the staff in an effort to avoid these issues in the future. If I can be of further assistance, please do not hesitate to contact me. Respectfully, *** ***, RN Dear Ms***,I am writing on behalf of Texas Health Harris Methodist Hospital Stephenville in response toyour complaint to the Revdex.com about the prolonged time to release medical recordsand that timely follwith your reported concerns did not occur.After investigation, we determined that the established process was not followed by the medicalrecords departmentWe have addressed these issues with the staff.We regret that the correct process was not followed and apologize that your calls were notpromptly attended toI thank you for choosing Texas Health Harris Methodist Stephenville tocare for your spouse and hope that you will give us another try to fulfill your expectation shouldyou need hospital services in the future