Texas Health Harris Methodist Hospital Hurst-Euless-Bedford

Revdex.com complaint ID [redacted] Thank you for contacting Texas Health Resources regarding your concern, this has been sent to the Director of our patient access department regarding your concern with the procedure you had scheduled This case has been documented and discussed with the representative as a training opportunity due to the error that was made when the procedure was originally scheduled The files were pulled to review to respond to this concern, mentioned in this statement are that it was advised that it was a scheduling error, the physician needed more time with the prior patient, that it was a scheduling conflict made by the new girl, and the physicians schedule is set All of these are true statements Without disclosing the procedure you were having it does require a certain amount of time, which the patient scheduled prior to you was having the same procedure, the scheduler who was new should not have scheduled you at the time, it was an error on her part, the physician would not have been available as his schedule is set and he did need more time with the prior patient Once we realized the error that was made in scheduling we contacted you to rectify this, we do apologize for the inconvenience this caused you Twyla Dawn Wade | Customer Service Supervisor T | F [email protected] Follow us on social media

Complaint: [redacted] I am rejecting this response because:It is not mentioned about the copies I attached to one of the last invoices you sent me, with the information of my case worker at MediCal in California, which actually took over the previous insurance HealthNet which is probably the one you have been calling. There is no mention of any kind of Financial Aid. This account has already been sent to Collections. I also sent a letter attached to the last invoice, which copy I sent to the collection agency. Thank you. Regards, [redacted]

The information the patient provided as far as ins coverage was listed on the account originally. Claims as well as copies of the patient medical records have been sent for the insurance company to consider the claim. After several denied claim which resulting in the hospital forwarding
further details to the insurance company we received final denial that patient coverage terminated in and for this date of service patient was not eligible. We have record of voicemails being left for the patient between the time of 12/4/and 12/26/17, we called the number 209-200-6171. As of the date 1/5/we had not received a call back from the patient to advise of this information so the account was loaded as a uninsured/self pay patient bill, which provided the patient with a 45% discount off the total charge. The patient share/discounted balance due is $ 14,which is a reduction from the original total charge of $ 25,988.77. We have exhausted all efforts seeking payments from the insurance information we were provided so therefore the billing has been updated as patient due. Thanks, *** *** *** | Customer Service SupervisorT *** | F ***@***org Follow us on social media

Complaint: [redacted]
I am rejecting this response because:It is not mentioned about the copies I attached to one of the last invoices you sent me, with the information of my case worker at MediCal in California, which actually took over the previous insurance HealthNet which is probably the one you have been calling. There is no mention of any kind of Financial Aid. This account has already been sent to Collections. I also sent a letter attached to the last invoice, which copy I sent to the collection agency. Thank you.
Regards,
[redacted]

Revdex.com complaint ID [redacted]   Thank you for contacting Texas Health Resources regarding your concern, this has been sent to the Director of our patient access department regarding your concern with the procedure you had scheduled.  This case has been documented and discussed...

with the representative as a training opportunity due to the error that was made when the procedure was originally scheduled.  The files were pulled to review to respond to this concern, mentioned in this statement are that it was advised that it was a scheduling error, the physician needed more time with the prior patient, that it was a scheduling conflict made by the new girl, and the physicians schedule is set.  All of these are true statements.  Without disclosing the procedure you were having it does require a certain amount of time, which the patient scheduled prior to you was having the same procedure, the scheduler who was new should not have scheduled you at the time, it was an error on her part, the physician would not have been available as his schedule is set and he did need more time with the prior patient.  Once we realized the error that was made in scheduling we contacted you to rectify this, we do apologize for the inconvenience this caused you.      Twyla Dawn Wade | Customer Service Supervisor T 682.236.3080  | F 682.236.3080 [email protected] Follow us on social media