Texas Health Harris Methodist Hospital Southwest Fort Worth

I am attaching the response from the manager of the Release of Information (ROI) department in regards to patients concern on the records she received.We show in the system that an invoice was mailed 10/22/16.  However, when the records were mailed 4/28/17, there may not have been another invoiced attached.  At that time, we just sent the records.The information provided contained everything that was entered by the physician.  If Ms. [redacted] feels that something is  missing, she can complete a Request for Amendment to Patient Information.  She will need to indicate the specifics on the form that identifies what she feels is missing.  At that time, we can inquire with the physician that created the note(s) to respond to Ms. [redacted] request.  However, the decision to add or not add information will be determined by the physician.We show that Ms. [redacted] requested her records one time from us in October 2016.After checking the system for information re: the completion of Ms. [redacted] records, it is determined that there are no physician deficiencies assigned that would indicate that her records are incomplete.  In order to further investigate, we will need specifics as to what she feels is incomplete.  Again, the physician documentation stands on its own.  The ROI department provides what is available in the system.Patient would need to submit a Request for Amendments to patient information if she feels information is missing.

Complaint: [redacted]
 
I am rejecting this response because:
I trust this email finds you doing well today. For the record, I NEVER received an invoice. Secondly, the packet of information that was sent to me skips dates- May 11- May 18th is missing.  A discharge summary (dated May 19, 2016) makes reference to Friday, May 13, 2016 but does NOT include any specifics.  I need SPECIFIC DETAILS of what occurred on Friday, May 13, 2016. Why did I have to request my records 3 times AND why are my records not complete!!  If I do not receive my FULL records I may have no choice but to move forward with obtaining an attorney.  Should you have any questions or require anything further, please don't hesitate to contact me directly at [redacted].[redacted].[redacted]1.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.When I spoke to the paitent advocate it was advised that the Emergency Room nurse provided false information about re-evaluating my medical claim of chest pain and asthma. I have also advised the paitent advocate that I went on 2 separate occasions to the Emergency Room Reception desk to advise them of my asthma and chest pain after waiting over 2 hours for medical treatment. My grandmother bore witness to these actions along with others in the ER who became impaitient due to the long wait, and some even departed to seek medical assistance from another hospital as I did for my own well being. My health was completely disregarded and it absolutely disgust me that Texas Harris Southwest cares little for how their actions affected myself as well as others. My treatment in this matter is NOT ok. My health and my life matters to me and that of my family. You do not just go to the Emergency Room because nothing is wrong. You go because of a medical emergency, and with my long history of asthma this was an emergency. Again I am greatly disturbed by the actions and responses of this hospital. This is no joking or nonsequential matter. Texas Harris Southwest needs to take this complaint seriously before they inadvertently neglect another person with a need for medical attention and cause them to loose their life due to their negligence. 
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

File # [redacted]I am including the information in detail as far as our billing process and communication with this patient in regards to the outstanding balance of 1187.47 still being patient due at this time, the account has been placed with another agency who is...

currently contacting the patient.Service date 5/10/20111st bill sent 5/27/20116/21/2011 patient responded to our dialer call and said was going to have the attorney call us as this is result of an accident.6/21/2011 2nd due statement sent to patient7/11/2011 spouse returned our dialer call and said the attorney should be contacting us7/16/2011 account placed with agency Computer Credit Inc.10/4/2011 [redacted] with law firm of [redacted] called and requested itemized statement, told them it would need to be requested in writing.10/20/2011 sent fax itemized statement to law office [redacted]12/9/2011 account sent to bad debt2/10/12 left message at place of employment2/10/12 spouse called the bad debt agency so aware account still outstanding in bad debt2/13/12 called home spoke with patient asking if heard from the attorney or the third party insurance2/13/12 called attorney said not final3/26/12 called attorney said not final6/12/12 called attorney who left patient on hold and didn’t return to call6/26/12 left message at home number7/5/12 talked to spouse said would let the patient know.7/16/12 left message on home machine8/22/12 left message on home machine9/19/12 placed with another agency NCO to continue collection efforts9/24/12 Nco mailed letter to the patient10/2/12, 10/16/12, 10/18/12, 10/31/12,11/4/12,11/13/12,12/11/13,1/4/13,2/28/13,3/22/13,4/15/13,5/7/13 and 5/29/13 NCO made phone calls.5/31/13 NCO completed collection efforts12/16/16 account was sold to [redacted] who is the current agency trying to collect the balance due.  Attorney was sent information they requested and has not to date submitted payment for this account if the patient is saying that is who was supposed to pay it.  Balance is still outstanding and due and that is why [redacted] collection agency is continuing efforts to collect it.Thanks, [redacted] | Customer Service SupervisorT [redacted].[redacted].[redacted]  | F [redacted].[redacted].[redacted].org Follow us on social media