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Texas Health Huguley Hospital Fort Worth South

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Texas Health Huguley Hospital Fort Worth South Reviews (4)

The amount in question was credited back to the patient's credit card on 11-30-17. Our Customer Service rep is calling the patient today to confirm this. Thank you!!

I just wanted to give you an update on Mrs*** complaint. Although the electronic confirmation our billing office received showed Mrs*** account was credited on 11/30/2017, Mrs*** stated the funds were not credited back to her account. We therefore issued her a check for the 373.47, plus her co-ins payment of 329.04, totaling 779.10. I did speak with Mrs*** today and she confirmed that she did receive the reimbursement check of 779.11. I believe this matter has been resolved to her satisfaction, but please let me know otherwise if that is not the case.Thank you!*** **

Complaint: ***
I am rejecting this response because: We have not received this refund to dateIf you
tried to refund back to the original card the bank issued new chip security cards a week after the procedure was done making any refund to the original payment method null and voidThis is something your billing department should have realized right away that the credit did not process and contacted me to get updated debit card number or issued a check in it's placeWe would like our refund issued right away, we have been extremely patient over the past weeksThis is getting a bit ridiculous.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Address: 11801 South Freeway (I-35W), Burleson, Texas, United States, 76028

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