Texas Health Resources

Texas Health Harris *** owes me a refund of $2,826.69, which they obstinately refuse to pay without offering any sensible or truthful explanation as to why not. In the interim they have tried to intimidate me into paying additional amounts that they knew I did not owe.

On July 5, 2019, I had an emergency room visit at Texas Health Harris *** (Texas Health ***) for a kidney stone. I went there because they were on my insurance plan's provider list, and when I checked in I waited while they verified my insurance before receiving treatment. I have a high deductible plan that I took primarily to have the advantage of their negotiated rates with providers. As usual with a medical visit, nobody offers any indication as to what they plan to charge or even what chargeable items there might be, so one must take it on faith that at the end of the day they will, under their contract with the insurer, only charge for reasonable things and at agreed rates. I told them I had a kidney stone when I went in, but they scanned me to verify that, gave me pain meds and sent me on my way. I later received a bill for $6,843.51 cents for this, exclusive of the physician's separate charge and the radiologist's separate charge. Unfortunately, I paid $4,031.30 on this invoice on December 3, 2019.

My insurer had their own issues, but they sent a detailed statement of benefits to the hospital in November 11, 2019, showing the contract reductions code by code and that I should have only been charged $1,204.61 under Texas Health ***'s applicable contract with the insurance company, as to which I am an intended third party beneficiary. I was not copied on that transmission, hence my payment on December 3. Texas Health *** sent me a another bill on 12/12/2019 demanding payment of another $2,812.21. Please see attachment for the remainder of the sad tale.
Product_Or_Service: Emergency room services

Texas Health Resources (THR) has owed me a refund of $1,984.73 since April 6 of this year. In lieu of issuing a refund, they have instead referred my account to a collection agency due to an error in their accounting department. I have been unable to get this resolved in spite of repeat attempts.

I have and am happy to share complete and thorough documentation of my case, including receipts for advance payment, authorizations and explanations of benefits (EOBs) from my insurer, and notes from my repeat encounters with THR “customer service.”

THR customer service appears to be limited to the well-intended but helpless CSRs and a non-responsive, ineffective “refunds department.”

THR customer service and I agree on the basic facts of my case. I have spoken with THR customer service representatives by phone on May 6 (***), May 12 (***), May 27 (***), June 10 (***), June 24 (***), July 14 (***), July 20 (***), July 21 (***) and July 24 (***). Many of these calls have required long wait times to connect, and 10-15 minute hold times once connected. I’ve spent literally hours trying to get a resolution, without success.

The THR CSRs to whom I’ve spoken can see my account, claims and case notes from my prior calls, and have agreed since June 10 that I am owed a refund in the amount of $1,984.73. The CSRs have shared, on various calls since June, that my account had been transmitted to the refund department for processing, and that I can expect to see such refund “any day,” or “in two to three business days,” or by “Friday of this week,” etc. They’ve also shared that my account is with a “***” for processing and that her supervisor “***” needs to review and OK the transaction. The CSRs have made various attempts to escalate my case to *** and ***, reaching out on my behalf by phone, internal email and instant message. However the CSRs have not been successful, as “everyone’s out of the office,” or “not answering their phone,” or “not responding to instant messages.” The CSRs have apologized they are unable to transfer me to a supervisor, or the refunds department, or provide an address, email, phone or fax number for me to make direct contact. ***, just this past Friday July 24, was particularly empathetic, calling me back at the end of the day to apologize (again) that she’s been unable to reach anyone who can help, and promising to try again on Monday. But that’s cold comfort given her peers’ prior failed efforts.

On Saturday morning at ~8am, we received a call from “***,” a collections agency engaged by THR, asking if I was ready to settle my THR bills in the amount of $239.60 and $135.67. THR CSRs and I have discussed these bills several times. THR CSRs acknowledge they are an error. These are meaningless figures miscalculated by THR accounting as they mishandled claims incorrectly assigned under my wife’s and son’s names, and transmitted between their Plano and Dallas locations.

For reasons I don’t understand (and shouldn’t need to), THR created and confused multiple accounts for my family. They show a small balance due on one, and a large credit on the other. They appear unable or unwilling to correct this error. THR CSRs have acknowledged they can “see this in their system,” but they are unable to resolve it; we’re all just waiting for the refunds department to do its job.

My son was admitted to THR Plano under urgent circumstances on Feb 11. We made a $2,323.33 “Elective Prepayment” to THR Dallas by credit card the same day. My son was then discharged to THR Dallas for continuing therapy on Feb 20. We made a second $500.00 prepayment to THR Dallas at that time.

Over the next several weeks we received various bills from THR, their physicians, therapists, labs, etc. Our direct costs quickly met and exceeded our family insurance deductible and out-of-pocket coinsurance maximums under my employer-sponsored health plan. We paid the bills timely, anticipating refunds once our insurance claims were processed and settled. I work as a benefits consultant for one of the largest insurance brokers in the world; I’m quite comfortable navigating my benefits. Insurance is not the issue here.

Our three claims from THR were processed and settled by my insurer on and March 9 and April 6. The Explanations of Benefits (EOBs) for these claims show “patient responsibility” in the amounts of $599.00, $239.60 and $0.00 – $838.60 in total.

$2,823.33 paid in advance, less $838.60 due THR, yields a $1,984.73 refund due back to my credit card. THR CSRs have repeatedly confirmed this exact amount and expected outcome. If THR billing and accounting were competent, I would have expected such refund ~30 days or so from the last claim settled date, on or around May 6. This hasn’t happened, in spite of all my and THR CSRs’ efforts, as summarized above.

Instead, I’m getting collections calls.

I’m at wits end, beyond frustrated and out of ideas as to how to get this resolved.

This complaint is regarding collection practices for a medical bill. The following is a timeline of the harassment I have encountered from Texas Health Resources:
3/17/20 Surgery - emergency gall bladder removal;
3/26/20 - Received Itemized bill;
4/12/20 - Received paper invoice, email & phone call/voice message from "account services";
5/11/20 - $100 PAYMENT POSTED;
5/--/20 - Received second phone call from "account services";
5/29/20 - Received 1st notice from collection company (Computer Credit, Inc.) despite payment posted 2 weeks prior;
6/6/20 - $30 PAYMENT POSTED;
6/29/20 - Received 2nd notice from collection company (Computer Credit, Inc.) despite payment posted 3 weeks prior.
I RECEIVED TWO STATEMENTS AND MADE TWO PAYMENTS YET TEXAS HEALTH RESOURCES HAS MAILED 2 COLLECTION NOTICES ON A $500 BILL (current bal. $370)

IT IS UNREASONABLE FOR THIS COMPANY TO EMPLOY THIS PRACTICE ON AN ACCOUNT THAT IS PAID MONTHLY. ESPECIALLY NOW. In a time where millions of people have lost jobs and family members are dying I have still made monthly payments.

Initially when I went for my procedure I went over the financials when I checked in. I was told in writing me how much it would cost me out-of-pocket with a disclaimer that it may be more. I got a bill that was three times more than what they initially told me. I didn’t have the full amount so I paid what I could and they ended up sending me to collections after they specifically told me they would NOT and I could apply for financial assistance. I lost my job on 4/5 made a payment on 4/6 got a collection letter on 4/9 I explain to them that I had lost my job due to COVID-19 and I needed financial assistance She told I will get a financial assistance form to fill out and send back. And again was told that I would NOT go to collections. I got both a financial assistance letter from them and another letter from collections on the same day.

I guess Texas Health Resources is trying to COMPENSATE for financial losses from the corona virus situation, by resubmitting old bills to insurance providers ( as much as 4 times over for the same service) that are over a YEAR OLD to insurance companies and patients. And claiming to patients that they Quote “ decided that they weren’t in contract with your insurance company a year ago when they claimed they were a year ago. But their hospital staff THOUGHT they were.” And are NOW billing you for the FIRST TIME for a service that happened a year ago. AFTER THEY HAD CLAIMED YOU HAD PAID YOUR BILL IN FULL Andddd have MARKED UP THE PRICE OF THAT SERVICE SENCE THEN, and expect you to pay the BRAND NEW RECENT PRICE for a service they gave you a year ago. The explanation for the HUGE( as much as $7,000. more than that same serve would be at a freestanding independent health facility charges !!!! ) are also ridiculous ! Like “ Well that’s because we have to read the results of labs faster than other facilities “ or “ Well that’s because you have to pay for all the expensive hospital equipment that you DON’T USE” or “That’s because you have to pay for all those other people who come our hospital who don’t have insurance “
I had a professional witness with excellent records that witnessed their staff REASSURING AND PROMISING me that their expensive CT scans would QUOTE “NEVER COST ME MORE THAT $200. BECAUSE MY INSURANCE COVERED IT.” When I made it CLEAR WHEN I REPEATEDLY SAID QUOTE “THAT I WAS NOT AGREEING TO HAVE ANY SERVICE DONE THAT COST ME MORE THAN THAT! “ Their claims are very obviously FRAUDULENT ! The insurance company is also claiming FINANCIAL FRAUD on the Hospital’s part. As they have evidence that the hospital is in fact in contract with them, as the hospital staff originally stated in the ER on repeated dates ! I repeated my concerns each time their staff insisted on UNNECESSARY CT SCANS, because I wasn’t receiving any of my earlier bills of service until 7 to 12 months after the date of service! And if that isn’t bad enough ! “AFTER” I complained to Texas Health Resources billing department about having fraudulently misrepresented how much these unnecessary CT Scans would cost me and misrepresented that they were in contract with my then insurance provider, the Texas Health Resources billing Department agents then decided to RESUBMIT older bills that I had been told repeatedly by them were “ paid in full “ using the same excuse that they weren’t in contract with the provider. ANND that the reason that they didn’t send me a bill AGAIN for those year old bills was QUOTE “ Because we hadn’t DECIDED anything about it until a year later and we’ve CHANGED OUR MIND ABOUT IT NOW”
And if that’s not bad enough ??? They’ve RECENTLY ( sense the Coronavirus situation) decided to mark up the price of those CT scans that were a year ago around $8,000 ( an already price gouged at least $6,000. More than it cost at a freestanding independent lab) to now over $ 9,000. And expect me to pay the NEW PRICE FOR AN OLD SERVICE DATE THAT I WAS TOLD I HAD PAID IN FULL! Because QUOTE “ Well we are billing you again today for that old service. And you have to pay as of the day you’re billed “. I guess Many companies are trying to ?compensate for their financial losses by coming up with these very obvious scams. I come from a family of RNs Attorneys and judges and there’s so many felonies being committed in this senecio (that coincidentally started right after the Coronavirus pandemic !) that its SHAMEFUL !
?They offered you take 33% of these fraudulent bills or see if I’m eligible for Charity ! On bills that I clearly don’t owe in the first place ! Leaving me with a misrepresented bill of over $26,000.!!!! UNBELIEVABLE! !

On October 9, 2019, I was admitted to *** in *** for a myocardial infarction, and was subsequently treated with stents. Subsequently, on or about October 11, 2011, a representative of the cardiac rehab unit came to my room where my wife was visiting me at the time. The representative informed me AND my wife, that the cardiac rehab unit offered thirty (30) days of FREE cardiac rehabilitation, and stated that if after the initial 30 days one wanted to continue the rehab, the cost would be $30.00/month. *** and I stated that since the first 30 days were free, we would be interested in enrollment, for at least the first 30 days.

We followed the enrollment process, and I attended 4 sessions in person at the center between October 28th and November 6, 2019. At that point, I voluntarily stopped attendance because I was not benefitting from their approach to therapy. The decision to stop attending has NO bearing on this complaint. The actual billing for the service DOES, as *** and I were told it would be free.

Concluding all of the therapy sessions, I first noticed a bill dated December 4, 2019 - online in the amount of $13.41 for cardiac physical therapy. Therefore, I wrote to the Texas Health Resources Business Office on December 10, 2019.

I received a statement on January 4, 2020 for the total amount of $53.64, and on February 3, 2020, *** replied that she was unable to substantiate my concerns (that her representative said the first 30 days were free), and that she would therefore not be making any adjustments to my bill.

In order to protect my credit standing, on January 13, 2020 I sent the Business Office a personal check to pay the full amount of $53.64 with a letter stating that I was paying the amount in protest that her firm did NOT abide by what was verbally told to a patient lying in bed with a heart attack, and his wife who was there in person to assure proper business among other things.

On March 3, 2020, I again wrote *** and told her my thoughts on the ethics of her business practices, offered for her to reduce my {PENDING} approximate $91,000 bill for the heart attach treatment, and informed her that failure to adjust the bill one way or another could result in my filing a complaint with the Revdex.com. I have heard nothing since.

I have started paying $240.00 a month on my hospital bill which I got 9 months (March 2019) after I spent a 16 day hospital visit. The bill came in December 2019. I paid $240.00 and the bill cleared 1/7/20 from my bank.
I again paid $240.00 for February, it cleared 2/3/20. During that time I spoke to them and stated that I would be paying $240.00 a month till my bill was paid. They sent me to a Collection Agency in February. I got a notice and again called them Texas Health Resources and asked why they did that. I again had to state I would pay what I originally told them I would pa, $240.00 until paid. Saturday I got a letter in the mail from them that said I had a late payment (which I didn’t) and owed $480.00 by March 17th. Called today and got the runaround from an employee named Ebony. She accused me of yelling at her. I was trying to talk over a loud speaker at my school and told her so. She mocked me over the phone and also told me that I couldn’t talk to a Supervisor and that I would have to wait up to 3 days for a call back from one.
She also said I paid late which I didn’t and the payments were well ahead of the due date. I paid in good faith, got sent to a collection agency and got a bill for a late payment. This is unacceptable, why would you do that to someone who is paying their bill. They wanted access to my checking account and that is not right.

Description of problem:

On December 5, 2019, I was visiting my mother at the hospital when a hospital case worker mistakenly identified me as an active suicide risk. Before I knew what was happening, the police escorted me to the ER, the nurses took my personal belongings away from me, and held me against my will for approximately 8 hours, during which time I repeatedly pleaded to be released. I was told by the nurses and staff that I must cooperate or I might "never get to go home." I was forced to submit to a urine test and psychiatric evaluation, and it was finally determined that I was NOT, in fact, a suicide risk. Now the hospital is attempting to bill me for something like $3,000 for these services, which I never agreed to. Every patient has the right to "informed consent" but this was not granted to me.

I have discussed this issue with the hospital several times. I told them the case worker (***) needlessly escalated the situation instead of handling it properly, and I was initially (in December) told by the *** (***) that the hospital had "had problems with her before." Yet now they have decided I am the bad guy, so are taking my words out of context and manipulating them against me. They are claiming the charges are justified. I have been suffering post-traumatic stress every time I see a bill or letter from ***.

Desired resolution:
The hospital should cease billing me, erase these bills from their records, and never contact me again. They put me (and my mother, who was also mistreated) through enough trauma already. She was very ill, and they kept me away from her for an entire day when I had flown from *** to be near her. The incident was grotesquely unnecessary for everyone.

Thank you for your help in resolving this issue.

On two occasions in 2019, I made urgent visits to the same Texas Health location in Prosper, Texas- the first for a potential heart issue and the second for a potential clot- being sent per the suggestion of a nurse practitioner at a local ***. In short, while the bills for these two visits are exorbitant to the highest level ($1200 and $5400 AFTER insurance payments!!), I am not unwilling to pay- although I will certainly NEVER again visit any related facility. I will also add that had ANYONE told me that my second visit may cost over $5000, I would have immediately walked out. I find it very hard to believe that this is acceptable, it certainly isn't ethical. I have offered to pay $50/month for these ridiculous costs (although I may still continue to research the $5000), and was refused, being told the minimum acceptable monthly payment is over $200 per month.

I went to Texas Health Harris Methodist Hospital *** on an emergency basis for an acute kidney stone. I confirmed that they were in-network with my insurer before I went (otherwise I would have gone to ***). On checking in I sweated through the process of giving them my insurance card and getting the OK that all was in order. Then they confirmed what I knew and gave me painkiller and a prescription and sent me on my way. As usual with medical care, there was no advance indication of what I might get charged. They sent a bill for $6,844, exclusive of the doctor's charge. I paid over $4,000 of that amount before receiving a statement of benefits from my insurer (I had a high-deductible plan) showing that the charge should have been only $1,205. Nonetheless, Texas Health Partners sent my file to a collection agency. I formally notified that agency that the claim was invalid and I had correspondence with Texas Health Partners again explaining that their claim was invalid, including proof that they were in-network with my insurer. Their response was not to rebut anything I said, but instead to send my file to a different collection agency, despite the fact that THEY owe ME money. In these days when many of us are forced to have high-deductible plans because health insurance has gotten so ridiculously expensive, it is inexcusable for a hospital to charge excessive fees and then engage in this sort of behavior.

My wife received gall bladder surgery from a Texas Health Resources surgeon in February of 2019. This was performed at ***, through whom she also gave birth to our son the Fall prior. Up to this point, we had paid every hospital bill in full to the tune of thousands out of pocket.

A bill for the surgeon's professional services was added to her MyChart (of which she was not regularly accessing). Of the dozen or so different bills we had received for services performed at ***, this was the *only timea bill was added to this MyChart account. At no point was she emailed notifying her that a bill was posted to the account. At no point was she called or left a voicemail notifying her that a bill was posted to the account. At no point was she mailed a bill or told she had a bill for professional services to the surgeon.

This bill was sent to Collections in June of this year; we only learned of this bill because she went to a checkup with her PCP, who is in the Texas Health Resources network, and they noticed an outstanding balance that had been sent to collections.

Upon being notified, we called the Texas Health Resources billing office and offered to pay the balance of the bill in full at that moment if they removed the account from collections given that there was no evidence they even attempted to contact us concerning the bill. The customer service representative we talked to on 11/4 was less than helpful and was dismissive.

Her initial claim was that "we mailed you 4 notices". When I told her that that seemed unlikely because we had never received them and that the MyChart portal was set to Paperless Billing only (I checked after my wife brought home the charge breakdown provided by her PCP), she said that multiple phone calls and emails were done. We explained that we never received a phone call from them, searched spam, trash, etc., in my wife's email inbox and saw no notifications from the MyChart portal or any other Texas Health Resources authority notifying us of a bill, and that we also didn't have a voicemail from Texas Health Resources.

During this call, the Customer Service Representative was unable to verify: dates that bills were sent, tracking information regarding them, why we didn't receive those alleged 4 statements from a paperless billing account but received every other bill for all other services we received at ***. She was also unable to verify when my wife was called, if anyone spoke with her, and unable to verify emails sent to my wife other than "the email address is current." She simple said "the email address on file is correct", "the phone number is correct", and "we never had mailed statements returned to us."

The customer service representative said she was not able to have the account brought back from collections to allow me to pay and said my options were to pay the collection agency or pay them and they could give the money to a collection agency. She seemed unconcerned by the impact that company could have on credit and said during the call that the particular collection agency reports to the major credit bureaus. She said that a manager would review and get back with me shortly and, 48 hours later, I have not heard back.

It seems evident to me that a bill was added to a digital portal where email notifications weren't working and the office, assuming posting to a digital portal was sufficient, didn't bother mailing statements or calling or otherwise emailing us. A reasonable solution to this issue would be to pull the bill from collections and allow us to pay it in full without a negative mark appearing on my wife's credit report. This option was refused by the Texas Health Resources billing office.

Their response is unreasonable. First, we were current on all bills sent in every other fashion - for a delivery and for a gall bladder removal with multiple days in the hospital. We are a frequent payer and had paid on time for all other bills. Second, technology is not perfect and MyChart failing to email folks notices of bills being present is not out of the realm of the ordinary. Further, the bill being sent to Collections without a phone call, a voicemail saying we should call them back concerning a billing question, or an email or even mailed notice of the account getting sent to collections seems fundamentally unfair and anti-consumer. Finally, eating the cost to pull the bill back to allow us to pay would be a logical 'benefit of the doubt' for a regular user of their PCP and hospital network, particularly when the offer made on the call from the beginning wasn't to dodge the bill but to *pay in full if they undid any credit harm that occurred*.

Ever since Texas health took over my doctor's office, Doctor *** in Mansfield, things have been bsf. Now that they are in charge I have had bad experiences and the price is outrageous! . The office visit did not really work with my insurance and so I was charged $327 for one office visit and I wasn't even sick. I think that is an outrageous price they told me that if I was self pay that I could get it for a discounted price of $161 and when I asked for that they said unfortunately we can't do that because you filed it with your insurance plan. that we don't are not in network with. There was a mistake and they refused to discount the bill and so I'm stuck with it. I have been Dr. *** patient for 10 years now and they don't take into consideration at all. It's unfortunate that I am not able to see my doctor because I can't afford his prices.

Terrible billing practices. I went in for being slightly lightheaded and was given a bag of fluids and sent home. It was classified as a Level V which is crazy. Maybe I shouldn't of went to the ER but it was the closest medical center. Please don't go here, you will definitely be overbilled.

RECEIVED MEDICREDIT LETTER DATED 1-9-2019 STATING BALANCE OF $22.04 OWED TO TX HEALTH RESOURCES, FT WORTH, TX. THIS ENTIRE AMOUNT IS DISPUTED.
BECAUSE HOSPITAL BILLED MY INSURANCE CO FOR AN OFFICE VISIT INSTEAD OF FOR LACTATION SERVICES VISIT ON 10/25/17, AETNA REFUSED TO PAY. TO DATE, HOSPITAL HAS FAILED TO DO THIS. LACTATION VISIT WAS 100% COVERED BY AETNA. HOSPITAL IS NEGLIGENT.

I WAS REFERRED TO TEXAS HEALTH BY MY DOCTOR IN PLANO BECAUSE WE HAD TO MOVE TO FORT WORTH DUE TO MY HUSBAND'S JOB TRANSFER. I ASKED THR PHYSICAL THERAPY OFFICE HOW MUCH THEY WOULD CHARGE FOR THE VISITS AND TOLD THEM I WAS PAYING $85 PER VISIT AT MY LAST DOCTOR. THEY SAID NO PROBLEM WE WILL TAKE CARE OF ALL OF THAT AT THEEND OF THE THERAPY (2 MONTHS).

I WAS UNDER TIME PRESSURE TO GET THIS THERAPY DONE TO MY HAND AS IT WAS BROKEN IN 3 PLACES IN A CAR ACCIDENT OF WHICH I WAS AT FAULT. THE DOCTOR STATED THAT I HAD A LIMITED AMOUNT OF TIME TO GET THIS DONE. I WANTED TO KNOW WHAT THE THR COST WOULD BE AND MAKE THE DECISION TO KEEP USING THE THERAPIST IN CARROLTON OR THE ONE IN FW NEAR MY HOME..

THIS APPEARS TO BE A DECEPTIVE TRADE PRACTICE ACT VIOLATION.

THEY IGNORED MY COMPLAINTS (REGULAR LETTER, DEMAND LETTER) UNTIL I FILED A SUIT IN THE JP COURT. THEY STILL HAVE NOT RESPONDED TO ANY OF THE MATERIAL ISSUES. I HAVE PDF COPIES OF ALL CORRESPONDANCE

Did not recieve proper care.

I went to the Texas Health Location Located at *** in Fort Worth.Texas for Blood pressure and did not tell the doctor I was in pain but they did nothing to address the blood pressure issue was sent home with pain pills I did not need. I do not feel I should owe them anything.

I am in disagreement with the billing charges that were found on my detailed invoice. Based on normal Nationwide charges, I believe that I was grossly overcharged. I sent an email to *** in the customer service department. I was told by Ms. that the charges were customary and reasonable. I emailed back disputing this fact and I asked that my issue with billing be sent to her manager and I have heard nothing back for six days (since Wed Nov 8, 2017).

Issues I found on my detailed invoice:

Firstly, the charge classified as *** Emerg Dept LV was incorrect. My invoice stated that I was a level 5 patient. I had a concern because being from a medical background I knew that I was not a level 5. I checked the doctors billing statement and I quickly noticed a discrepancy, the doctor billed me as a level 3 patient. When I emailed Texas Health about this they claimed that my invoice stated I was a level 2 but on the invoice I was charged as a level 5. It is frustrating that there is even a discrepancy between the doctor and the ER department as of my level. However, I was either a 2 or a 3; not a 5. Therefore, the charge should be considerably lower than $352.25. I literally sat in the room, I was not monitored, I was given a bag to vomit and was checked on 3 or 4 times for less than a min. each time.

Secondly, the charge classified as 96374 for the IV push was $235. This is extremely inflated. The range should be $58-$94 based on National averages. The nurse walked in, pushed the shot and walked out; she did not monitor.

Lastly, the charge classified as 4301280 for 1 unit of glucagon was $617. Again, this charge is extremely inflated. The Nationwide range should be $144-$155 per unit. I didn't have an emergency for a glucose issue, glucagon was used for its side effect to relax soft muscles.

The $10 dollar charge for the IV is acceptable.

I believe my total charges should range around $409 - 439 total. I have already paid $300 dollars which would leave me owing less than $139 vs. the $514.06 this company is trying to collect.