Texas Heritage Bank

[redacted] came to Sayville Ford inquiring about a new oil pan. The customer stated that the oil pan screw was stripped, the customer also said that [redacted] does their oil changes. [redacted] installed an oversize drain plug. The customer told us the concern, this is why we did not look at... the vehicle. The only way a drain plug is stripped is due to over tighten or cross threading the plug. Warranties do not cover poor workmanship. The customer should be mad at [redacted] not Sayville Ford.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I was told by ford to get the original plug but that didn't guarantee that it was covered and I did not state that it was the plug I said it was the oil pan itself why would the give me a repair price of without even looking at the car.also how can one rep of ford say it wasm covered and another said it was not.I purchased plan in good faith what good is it if I cant use it.?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I spent some time with *** *** going over his vehicle concernsWhen the vehicle was purchased the salesmen did provide information that the vehicle was involved in an accident (see attachment) The vehicle was not involved in a HEAD on collision with a pole, the vehicle did have a collision with
a pole which appears to have been minor *** is aware of thisThe check engine light was a Ford TSB (technical Service Bulliten) The vehicle required a replacement o ring on the crankshaft position sensor At Sayville Ford we want *** to be happy with his purchase and will work with him to ensure that he is completely satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
unfortunately, the issue has yet to be addressedThis leased vehicle will never see the major service that prompted me to buy the plan in the first placeThe Ford manual states very clearly that the major service will not happen until long after I return the car at the end of the leaseI was told that " the 30,miles service alone costs $so this premium plan will save you a bundle"All the Ford dealers that I spoke with said the same thing, " we follow what the manual for your car suggests" and it suggests a major service at 100,milesMy service at 30,miles would have cost me $and with only more oil changes until I return the car at the end of the lease doesn't seem to even come close to the cost of the premium policy price of $My total out of pocket for the term of the lease would have been somewhere in the vicinity of $leaving Ford with a hefty $tip for selling me the planThat doesn't seem very honest and above board to me !
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I spoke to [redacted] today in CA. to go over his concerns, he was very happy to hear from me. I explained to [redacted] that I can not refund him his complete sale price on a product that he has had for over two years. I will look into what happen and if possible reimburse a portin of the purchase price. [redacted] was OK with that and is going to wait to hear from me again. ~[redacted]

Sayville Ford has looked at this vehicle and has consulted with Ford Motor Company on the transmission concerns. Ford Motor Company states that the driving characteristics of this vehicle are normal. This vehicle has an automatic transmission that experiences the lag and shutter of a manual...

transmission on occasion. Ford Motor Company warranties this vehicle transmission control module for 10 years/150,000 miles to provide the customer proof that they will stand behind their product. The vehicle fuel fill neck was replace, no further actions were necessary as this concern could not be duplicated. Sayville Ford want to satisfy every customer however, we follow Ford Motor Companies guidelines concerning vehicle repairs. If the vehicle concern worsens or can be duplicated please call ford an appointment and we will address the issue right away.

I spent time with [redacted] going over his vehicle. The incident was disclosed to the customer. We went over his vehicle concerns and are making the nessessary corrections. The vehicle misfire was a Ford TSB that had to be done. [redacted] is picking up his vehicle today 4/**/2015

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is NOT SATISFACTORY but I do not want to do business with this company so the matter is resolved on my behalf. They are not an honest company and I will not do business with them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I am looking to recoup my $1,298.00 for the premium plan that I paid for when leasing the 2013 Ford Focus. The response from Sayville Ford has nothing to do with my original complaint. It is yet another dishonest attempt to provide misleading information. I have only contacted the Revdex.com after spending 1 month trying to come to some resolution or understanding with Sayville Ford. The people at Ford would not return phone calls as promised and kept putting the blame for this deceptive practice on the next guy. I had called them no less than 20 times over a 1 month period, so for them to pretend that this was about some accident is yet another attempt to divert attention from their own dishonest practices. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I called [redacted] and went over her complaint. I apologized for the misunderstanding and offered to help her in the future personally. [redacted] was happy that I called. ~Cliff

Thank you for taking the time to bring this to my attention. After doing some research, I learned that closed invoices can not be reopened and altered. Closed invoices(paid)are unable to be duplicated so we eliminate any "shady practices". The vehicle was in our system under the previous owner, the...

service department personnel should have correct this prior to printing the new customers invoice. We apologize for this inconvenience and have updated our system. This very rarely happens. Any further questions I am always available at ###-###-####Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Sayville ford is willing to repair the damage. 
Sincerely,
[redacted]...

[redacted] came to Sayville Ford inquiring about a new oil pan. The customer stated that the oil pan screw was stripped, the customer also said that [redacted] does their oil changes. [redacted] installed an oversize drain plug. The customer told us the concern, this is why we did not look at...

the vehicle. The only way a drain plug is stripped is due to over tighten or cross threading the plug. Warranties do not cover poor workmanship. The customer should be mad at [redacted] not Sayville Ford.

I called and apologized to [redacted] regarding his refund concern. I have made the necessary corrections and thanked [redacted] for his business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I fell that my issue has not been resolved as I (the paying customer) still DO NOT Have a receipt in my name I only have an altered copy. I still feel that this is not a very good practice on Sayville Ford's part. I paid the bill and I should have a correct bill that reflects that. I don't think that is too much to ask
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]