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Reviews Texas Leather Interiors

Texas Leather Interiors Reviews (17)

DO NOT PURCHASE FROM THIS RETAILER
We are completely dissatisfied with Texas Leather Interiors customer service after ordering the couch and loveseat, we were quoted a manufacture and delivery time of six to eight weeks. After 12 weeks and three days, we are finally receiving the couch and loveseat, complete rubbish! We called on a weekly basis after the first threshold (six weeks) had passed, quickly to be dismissed and blamed on COVID-19. We were told by Texas Leather Interior customer service would call us with an update, never received a phone call or electronic correspondence. Our overall thoughts on the company is deplorable and their consumer service is untidy at best, if not completely rubbish. We will never do business with this company or affiliated companies. Our experience has been underwhelming and huge headache with a lot of wasted phone calls and time we will not get back in return. A disgrace to the community and the city of San Antonio, Texas.

TLG is a reseller like many others...we are unique in that we contract to have custom furniture built in a style, configuration, and leather of the customer's choosing The customer opted to have their furniture delivered by a 3rd party delivery company Customers contacted the store days later letting us know they are unhappy with their selection, after communications and visits to our store we were informed that although their cat has scratched the furniture they wanted to return the product for store credit We had a few questions and after processing the details Texas Leather agreed to a significant policy exception and allowed the customer a store credit provided the furniture was returned to us in "like-new" saleable condition.A few days later we received the Revdex.com notification Customers Revdex.com complaint states that they do not feel that they should be responsible for the costs associated with transporting the product and the billing associated with contracting a repair company to repair the cat scratches Customer Revdex.com complaint states they now wants a full refund instead of store credit.This is like asking a tailor to give a full refund on a custom-made suit...and...drive to your house to pick up the suit that has become soiled from use.As noted above Texas Leather Interiors is a reseller, furniture is made in a style, configuration, and leather of the customer's choosing It was already a financial hardship of considerable magnitude that we agreed to absorb by relieving the customer of their contractual obligation As a condition of this policy exception we are asking that they return the product to us...in condition to sell again as new We are asking no more than would be expected of any customer returning any product to any retailer in America.Upon receipt of furniture in "new" sellable condition Texas Leather will provide the customer a full refund (including initial delivery costs we already paid) by check issued by mail from Corporate offices If the customer finds this agreeable an agent of Texas Leather will arrange to pre-inspect the furniture to consult on reconditioning needed to reverse cat damage

Complaint: [redacted] We were finally notified on 1/31/that our cushion cores have arrived at Texas Leather Interiors and we picked them up the next day, 2/1/and replaced or sagging cushions with the new coresThe new cores do provide the firmness we desired and had requested when we were purchasing the couchThe cushions that we received for the couch were failing – we are small people and were sinking all the way done to the springsIn took 6-1/months to get the couch fixedAfter the company gave away our initial repair cushions to someone unknown back in November, it still took us another 2-1/months to finally get the problem resolvedTexas Leather Interiors sells a very nice, well priced productHowever, if you happen to need a repair or replacement, that is when the company failsThe parent manufacturer was not quick to provide the cushion coresTheir product carriers are slow and the store does not have any information on where the manufacturer is sending the product Where is the tracking information that we would expect from [redacted] ***? It does not instill confidence when the store exclaims that they do not know where your replacement cushions had been shippedPlus, you feel like you are being patronizedThe parent manufacturing company tells the store that they will have the cushion cores by Friday, January, when, in actuality they are not received for another daysThis is a serious part of their business that is very seldom addresses because of the routinely quality products that they make However, customer satisfaction with repairs and their repair process absolutely needs to be addressedRegards, [redacted] Regards, [redacted] ***

A purchase agreement was entered into between Texas Leather and Mr [redacted] *** The customer ordered furniture manufactured to their custom specification that originates from multiple manufactures with various lead times While the majority of the product was delivered there was a problem at one of the manufactures that caused the lead time to be extended Although our sales contract stipulates that manufacture supply issues on custom furniture are not grounds for cancellation we did contact the customer and asked if they wanted to; continue waiting, re-select alternative merchandise, or receive a refund We were told that the customer wanted to continue waiting.After receiving the Revdex.com complaint we were put into contact with a family member who was nominated to communicate with Texas Leather on behalf of [redacted] *** Based on these conversations we are 100% complying with the customers desires and are refunding the portion of the order that is not delivered as of this writing.Since our business relationship is officially with Mr [redacted] and understanding that the customer is 100% satisfied with all the furniture that has already been delivered Texas Leather is refunding Mr [redacted] the appropriate amounts for any undelivered product I am happy to answer any detailed questions from any customer or prospective customer regarding this transaction by phone 210- [redacted] (corporate offices) or by email ***@texasleatherinteriors.com [redacted] ***Texas Leather Interiors -Vice President

Complaint: [redacted] I am rejecting this response because:Below are some clarifications from Texas Leather’s Response:We did not opt for a delivery for a 3rd party delivery companyIt was just delivery that the company (Texas Leather) offeredWhen a customer walks into a store they do not know which vendor the company uses or if they don’t use a vendor at all.Customers contacted the stores days later – A full detailed timeline was given in part of the Revdex.com compliant (Revdex.com ID [redacted] ) where it was noted in writing that scratches were on the couch on May 28thNote – Due to Revdex.com character limits we had to place Revdex.com complaints in Furthermore, within the Revdex.com complaints it detailed out how we had to sign the delivery form saying the couch was in perfect condition otherwise based on the original sales contract we would be charged 50% of the contract price as this would result in a cancellation where cancellations are charged 50% of the contract (invoice) price.We wanted a store credit – This is inaccurateJune 2nd in writing via email we requested the couch to be remade to contract specificationsThis was the goal for the two week resolution that we discussed with Texas LeatherWe mentioned to [redacted] three options, redo couch, Reselect RefundTexas Leather only came back with store credit with limitations on June 14thThis store credit placed restrictions as the couch had to be “like New” where in writing the couch was already not “like New” before negations startedThis “Like New” should have never been given to usIt was told to us by the Houston Store co-owner that this is a lot of information and all of this including in writing communication cannot be communicated up to corporate and the owners to have a proper resolutionIn the Revdex.com complaints it details all of thisWe should not have to pay for repairing cat scratches – The Revdex.com complaints go through this in detailMontage Insurance was bought to cover pet damageDuring the two week negotiations it was decided not to use it as it can only be used on the new couch as you want it on the new one that will be built ( [redacted] ***)On June 14th everything changed and montage insurance does not cover pet damageFurthermore, Texas Leather has a policy of 100% customer satisfaction but it is not detailed outHaving a couch that is not up to contract standards from the time of delivery and contacting in writing the company and the company telling the customer to not use the insurance implies that the company will go out of their way to fix anything wrong with the couch as they have 100% customer satisfaction, not 90%Us asking for full refund and Texas Leather comparing this to a custom tailor suit – Even if a product is custom made or made on a manufacturing line there are contracts involved both on the back end with the manufactures and the company as well as with the company and the customerIn this case the sales order is the contract where it does not state All Sales are FinalNo Refunds or ExchangesIf Texas Leather did not want to give refunds then this statement would have to be somewhere on the sales orderFurthermore, just as much as a tailor checks and rechecks their measurements before cutting the fabric; Texas Leather is supposed to have the same quality control on their side to catch these items before the customer even receives the productAs there are always items that fall through the cracks for a company that has 100% customer satisfaction, we find it hard to believe that we have to jump through so many hoops to just get a refundFinancial hardship of considerable magnitude – The sales order price was Other Revdex.com complaints that have ended in a full refund have totaled 34KDuring the two week resolution discussion [redacted] and [redacted] informed me that the owners were multi-millionairesA 4K couch is a pretty small drop in the bucketAlso any company of Texas Leather’s magnitude can easily donate the couch to a charity and write off the 4K couch if Texas Leather deems the couch not “like New”Everything that was stated in Texas Leather’s Revdex.com response was stated in the Revdex.com complaintsTexas Leather’s Revdex.com response only changed to include a full refund by checkTherefore, we reject Texas Leather’s response and ask for a Full Refund via checkNote - Attached is the word document of the Revdex.com complaints Regards, [redacted]

The customer has received the replacement cushion Thank you [redacted] Texas Leather

We were surprised to get this complaint as the end user was approving each step we were making as far as proceeding with repair in accordance with our invoice. Upon receiving the Revdex.com complaint we re-reached out to the customer understanding that it was clear they were not actually comfortable
with the resolution direction and we offered the customer a completely new replacement, and offered the customer a full refund upon retrieval of the furntire. Customer has opted on the full refund and we will be retrieving the furniture and issuing a refund in full***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I disagree with Mr*** ***'s response I asked for a refund as far back as April *** Fredericks said Texas Leather doesn't give refunds Mr***'s response says they will refund *** *** for the stools and ottomans and mail the theater arms This has not occurred I have been pursuing my order for over a year The first written response I've received is Mr*** ***'s response to my Revdex.com complaint.I will accept Mr***'s proposed resolution and withdraw my Revdex.com complaint only when the actions promised have been ta***.November 23, 2014, I entered Texas Leather Interiors located at *** * ** * *** ** and ordered $34, worth of furnishings That day $14,was put down using *** ***'s Mastercard A Texas Leather charge card was opened for the remaining charge of $20, The charge balance was paid in full by February 2015.When I placed the order in store on November 23, my best friend was in the store with meHe can vouch for what went on that dayI was told by *** the custom bar stools would take 6- weeks to completeI was waiting on Leather Theater Arms Vintage Brown to come in as wellI didn't notice that *** had charged me for Silkroute Stools instead of the one I asked for in store that was off the floorHad I noticed, I would have made the correction I visited the store beginning the end of December of and was told by *** I'd have my bar stools by mid JanuaryBy the end of January, with no follow up from ***, I visited the store againI called multiple times and each time was given the same storyMy emails were never responded to, with the exception of one prior to December At my end of January visit, *** told me my bar stools wouldn't be in for a few more weeks and my theater arms were still not inBy February, my patience was beginning to run thin because *** did not call or email me, so I sent out an emailBy the end of March, I had been in the store four more times, each time *** said they were coming soon, that he'd contact the manufacturer to find out when my stools would be completed*** told me he'd contact me the following Monday to let me know the status of my orderWhen he didn't contact me, I went into the store telling *** I wanted a refundMy theater arms weren't there and my bar stools were not finishedI was told by *** that I would be unable to receive a refund because the furniture had been financedMind you, the order was completely paid off by *** *** by mid February 2015. Every time I visited the store, *** said he would email the manufacturer to find out when they'd complete my order & he'd get back to me*** has initiated a phone call to me exactly twice during the past months When I walked into Texas Leather in June, *** didn't even remember me or my order until I prompted himI had been out of state, which I told him back in April I would beHe phoned me the following week, the first time he actually followed through with what he said he'd doHe had tracked my bar stools downHe said they were shipping them from Dallas to the store and I'd have them in a weekMy theater arms still weren't inAt this time, I told him he'd overcharged me by ottomansHe said he'd check with the home office about refunding those. A week went by with no contactI gave *** an extra few days and then I went in againHe said he'd emailed the manufacturer a week ago and they hadn't responded. This cycle of *** saying, they are shipping them to us in a few days, you'll have them by next week has seriously gone on since day of ordering. Sunday, December 6th, 2015, was the last day I walked into the store*** was helping another customerI waitedWhen he asked if he could help me, I said I wanted to know where my bar stools were*** called over to someone I hadn't seen before and said, have you heard a response to my email from last weekThe answer was no*** said, “I'll call you tomorrow and let you know what they say.” I was so furious I walked out of the store. *** did not call me December 7thI phoned him December 8th and *** said Dallas would ship my stools before the holidayHe also stated that I had left in such a hurry, he hadn't had a chance to tell me my theater arms were in. I never heard back from ***He never responded to email inquiries and my phone calls from that point on were not even picked up. My daughter came into town the following wee***d and she had her fiance begin dealing with Texas Leather*** was told the new manager in Pflugerville's store, ***, was out of town until FridaySo *** phoned San Antonio in hopes of speaking to managementThe interesting part of that phone call was to learn that the San Antonio store had called their customers when the current manufacturer stopped making the furniture and offered them a full refund or in store credit*** & *** of the San Antonio store were surprised to hear I'd been waiting over a year for my merchandise, that I hadn't been told that the manufacturer stopped making the stools and that when I asked for a refund I was told I couldn't have one*** phoned 2-times a day from that point on*** spoke to *** Friday, December 18th and said *** sounded truly sorry for what had happened to meHe told *** he wanted to check with *** and he'd get back to *** spoke to *** again and *** said my bar stools would be in the first week of January and they would call to arrange for deliveryHe said my theater arms were in store and that my ottomans would be refundedOf course, neither *** or I was contacted by ***From that point on, no one answered ***'s calls at the Pflugerville store(He assumes they blocked his phone number) Since that point in January, *** has been dealing with this by calling San AntonioHe finally was given someone's phone number from upper management and he told *** that he would speak to the board and get back to *** was recently told my bar stools and ottomans would be refunded, however they would be unable to cut a check for that amountThe claim was that they are restricted to refunds of $by check. Since the transaction took place months ago, they would do an electronic credit to *** ***'s bank cardAnd the theater arms would be sent to me at Texas Leather's cost*** was told he would be called back Wednesday, January 20th, No one called back, so *** phoned and left a message with them Thursday, January 21, to see how they are doing on processing the refund No one has contacted either *** *** or myself to ask where to send the theater arms and more importantly where to electronically refund the amount paid for $10,which includes the tax paid on the invoice to ***dall's bank cardThe amount paid for the theater arms is $*** no longer has the Mastercard that the initial downpayment of $14, was paid on November 23, 2014. I have never in my life been treated so shoddily by any businessI am furious that I have been strung along for monthsAnd I am angry that *** *** is allowed to lie and say he offered me any options whatsoever. I am equally angry that ***, who has a law degree and is a very busy man, has had to spend the past month daily dealing with recouping a refund While I appreciate a response from Mr*** in print that, “Texas Leather is refunding Mr*** *** the appropriate amounts for any undelivered product”, today marks months since I originally placed the order and we still have nothingI expect to see in print, rather than the verbal assurance to *** that Texas Leather will send the theater arms to *** ***. What has been done to me by *** ***, who works at the Pflugerville Texas Leather store, is shameful, deplorable, dishonestThe way *** *** has conducted business is disgusting. I will email Mr*** my ex-husband's email address and cell numberThere is absolutely nothing Mr*** can say to smooth this overHowever,*** *** can honor his word and issue the refund to ***s bankcard immediately as well as mail him the theater arms *** *** * ***
Regards,
Julie Witte

Complaint: ***
I am rejecting this response because:Date Sent: 1/23/7:21:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that I disagree with Mr*** ***'s response I asked for a refund as far back as April *** Fredericks said Texas Leather doesn't give refunds Mr***'s response says they will refund *** *** for the stools and ottomans and mail the theater arms This has not occurred I have been pursuing my order for over a year The first written response I've received is Mr*** ***'s response to my Revdex.com complaint.I will accept Mr***'s proposed resolution and withdraw my Revdex.com complaint only when the actions promised have been ta***.November 23, 2014, I entered Texas Leather Interiors located at *** * ** * *** ** and ordered $34, worth of furnishings That day $14,was put down using *** ***'s Mastercard A Texas Leather charge card was opened for the remaining charge of $20, The charge balance was paid in full by February 2015.When I placed the order in store on November 23, my best friend was in the store with meHe can vouch for what went on that dayI was told by *** the custom bar stools would take 6- weeks to completeI was waiting on Leather Theater Arms Vintage Brown to come in as wellI didn't notice that *** had charged me for Silkroute Stools instead of the one I asked for in store that was off the floorHad I noticed, I would have made the correction. I visited the store beginning the end of December of and was told by *** I'd have my bar stools by mid JanuaryBy the end of January, with no follow up from ***, I visited the store againI called multiple times and each time was given the same storyMy emails were never responded to, with the exception of one prior to December 2014. At my end of January visit, *** told me my bar stools wouldn't be in for a few more weeks and my theater arms were still not inBy February, my patience was beginning to run thin because *** did not call or email me, so I sent out an emailBy the end of March, I had been in the store four more times, each time *** said they were coming soon, that he'd contact the manufacturer to find out when my stools would be completed*** told me he'd contact me the following Monday to let me know the status of my orderWhen he didn't contact me, I went into the store telling *** I wanted a refundMy theater arms weren't there and my bar stools were not finishedI was told by *** that I would be unable to receive a refund because the furniture had been financedMind you, the order was completely paid off by *** *** by mid February 2015. Every time I visited the store, *** said he would email the manufacturer to find out when they'd complete my order & he'd get back to me*** has initiated a phone call to me exactly twice during the past months. When I walked into Texas Leather in June, *** didn't even remember me or my order until I prompted himI had been out of state, which I told him back in April I would beHe phoned me the following week, the first time he actually followed through with what he said he'd doHe had tracked my bar stools downHe said they were shipping them from Dallas to the store and I'd have them in a weekMy theater arms still weren't inAt this time, I told him he'd overcharged me by ottomansHe said he'd check with the home office about refunding those. A week went by with no contactI gave *** an extra few days and then I went in againHe said he'd emailed the manufacturer a week ago and they hadn't responded. This cycle of *** saying, they are shipping them to us in a few days, you'll have them by next week has seriously gone on since day of ordering. Sunday, December 6th, 2015, was the last day I walked into the store*** was helping another customerI waitedWhen he asked if he could help me, I said I wanted to know where my bar stools were*** called over to someone I hadn't seen before and said, have you heard a response to my email from last weekThe answer was no*** said, “I'll call you tomorrow and let you know what they say.” I was so furious I walked out of the store. *** did not call me December 7thI phoned him December 8th and *** said Dallas would ship my stools before the holidayHe also stated that I had left in such a hurry, he hadn't had a chance to tell me my theater arms were in. I never heard back from ***He never responded to email inquiries and my phone calls from that point on were not even picked up. My daughter came into town the following wee***d and she had her fiance begin dealing with Texas Leather*** was told the new manager in Pflugerville's store, ***, was out of town until FridaySo *** phoned San Antonio in hopes of speaking to managementThe interesting part of that phone call was to learn that the San Antonio store had called their customers when the current manufacturer stopped making the furniture and offered them a full refund or in store credit*** & *** of the San Antonio store were surprised to hear I'd been waiting over a year for my merchandise, that I hadn't been told that the manufacturer stopped making the stools and that when I asked for a refund I was told I couldn't have one*** phoned 2-times a day from that point on*** spoke to *** Friday, December 18th and said *** sounded truly sorry for what had happened to meHe told *** he wanted to check with *** and he'd get back to *** spoke to *** again and *** said my bar stools would be in the first week of January and they would call to arrange for deliveryHe said my theater arms were in store and that my ottomans would be refundedOf course, neither *** or I was contacted by ***From that point on, no one answered ***'s calls at the Pflugerville store(He assumes they blocked his phone number) Since that point in January, *** has been dealing with this by calling San AntonioHe finally was given someone's phone number from upper management and he told *** that he would speak to the board and get back to *** was recently told my bar stools and ottomans would be refunded, however they would be unable to cut a check for that amountThe claim was that they are restricted to refunds of $by check. Since the transaction took place months ago, they would do an electronic credit to *** ***'s bank cardAnd the theater arms would be sent to me at Texas Leather's cost*** was told he would be called back Wednesday, January 20th, No one called back, so *** phoned and left a message with them Thursday, January 21, to see how they are doing on processing the refund. No one has contacted either *** *** or myself to ask where to send the theater arms and more importantly where to electronically refund the amount paid for $10,which includes the tax paid on the invoice to ***dall's bank cardThe amount paid for the theater arms is $*** no longer has the Mastercard that the initial downpayment of $14, was paid on November 23, 2014. I have never in my life been treated so shoddily by any businessI am furious that I have been strung along for monthsAnd I am angry that *** *** is allowed to lie and say he offered me any options whatsoever. I am equally angry that ***, who has a law degree and is a very busy man, has had to spend the past month daily dealing with recouping a refund. While I appreciate a response from Mr*** in print that, “Texas Leather is refunding Mr*** *** the appropriate amounts for any undelivered product”, today marks months since I originally placed the order and we still have nothingI expect to see in print, rather than the verbal assurance to *** that Texas Leather will send the theater arms to *** ***. What has been done to me by *** ***, who works at the Pflugerville Texas Leather store, is shameful, deplorable, dishonestThe way *** *** has conducted business is disgusting. I will email Mr*** my ex-husband's email address and cell numberThere is absolutely nothing Mr*** can say to smooth this overHowever,*** *** can honor his word and issue the refund to ***dall's bankcard immediately as well as mail him the theater arms. *** *** * *** Regards, *** ***
Regards,
Julie Witte

Complaint: [redacted]
We were finally notified on 1/31/17 that our cushion cores have arrived at Texas Leather Interiors and we picked them up the next day, 2/1/17 and replaced or sagging cushions with the new...

cores. The new cores do provide the firmness we desired and had requested when we were purchasing the couch. The cushions that we received for the couch were failing – we are small people and were sinking all the way done to the springs. In took 6-1/2 months to get the couch fixed. After the company gave away our initial repair cushions to someone unknown back in November, it still took us another 2-1/2 months to finally get the problem resolved. Texas Leather Interiors sells a very nice, well priced product. However, if you happen to need a repair or replacement, that is when the company fails. The parent manufacturer was not quick to provide the cushion cores. Their product carriers are slow and the store does not have any information on where the manufacturer is sending the product.  Where is the tracking information that we would expect from [redacted]?  It does not instill confidence when the store exclaims that they do not know where your replacement cushions had been shipped. Plus, you feel like you are being patronized. The parent manufacturing company tells the store that they will have the cushion cores by Friday, 6 January, when, in actuality they are not received for another 25 days. This is a serious part of their business that is very seldom addresses because of the routinely quality products that they make.  However, customer satisfaction with repairs and their repair process absolutely needs to be addressed. Regards, [redacted]
Regards,
[redacted]

A purchase agreement was entered into between Texas Leather and Mr. [redacted].  The customer ordered furniture manufactured to their custom specification that originates from multiple manufactures with various lead times.  While the majority of the product was delivered there was a...

problem at one of the manufactures that caused the lead time to be extended.  Although our sales contract stipulates that manufacture supply issues on custom furniture are not grounds for cancellation we did contact the customer and asked if they wanted to; continue waiting, re-select alternative merchandise, or receive a refund.  We were told that the customer wanted to continue waiting.After receiving the Revdex.com complaint we were put into contact with a family member who was nominated to communicate with Texas Leather on behalf of [redacted].  Based on these conversations we are 100% complying with the customers desires and are refunding the portion of the order that is not delivered as of this writing.Since our business relationship is officially with Mr. [redacted] and understanding that the customer is 100% satisfied with all the furniture that has already been delivered Texas Leather is refunding Mr [redacted] the appropriate amounts for any undelivered product.    I am happy to answer any detailed questions from any customer or prospective customer regarding this transaction by phone 210-[redacted](corporate offices) or by email  [redacted]@texasleatherinteriors.com[redacted]Texas Leather Interiors  -Vice President

TLG is a reseller like many others...we are unique in that we contract to have custom furniture built in a style, configuration, and leather of the customer's choosing.  The customer opted to have their furniture delivered by a 3rd party delivery company.   Customers contacted the store...

days later letting us know they are unhappy with their selection, after communications and visits to our store we were informed that although their cat has scratched the furniture they wanted to return the product for store credit.   We had a few questions and after processing the details Texas Leather agreed to a significant policy exception and allowed the customer a store credit provided the furniture was returned to us in "like-new" saleable condition.A few days later we received the Revdex.com notification Customers Revdex.com complaint states that they do not feel that they should be responsible for the costs associated with transporting the product and the billing associated with contracting a repair company to repair the cat scratches.  Customer Revdex.com complaint states they now wants a full refund instead of store credit.This is like asking a tailor to give a full refund on a custom-made suit...and...drive to your house to pick up the suit that has become soiled from use.As noted above Texas Leather Interiors is a reseller, furniture is made in a style, configuration, and leather of the customer's choosing.  It was already a financial hardship of considerable magnitude that we agreed to absorb by relieving the customer of their contractual obligation.  As a condition of this policy exception we are asking that they return the product to us...in condition to sell again as new.   We are asking no more than would be expected of any customer returning any product to any retailer in America.Upon receipt of furniture in "new" sellable condition Texas Leather will provide the customer a full refund (including initial delivery costs we already paid) by check issued by mail from Corporate offices.  If the customer finds this agreeable an agent of Texas Leather will arrange to pre-inspect the furniture to consult on reconditioning needed to reverse cat damage.

Complaint: [redacted]
I am rejecting this response because:Below are some clarifications from Texas Leather’s Response:We did not opt for a delivery for a 3rd party delivery company. It was just delivery that the company (Texas Leather) offered. When a customer walks into a store they do not know which vendor the company uses or if they don’t use a vendor at all.Customers contacted the stores days later – A full detailed timeline was given in part 3 of the Revdex.com compliant (Revdex.com ID [redacted]) where it was noted  in writing that scratches were on the couch on May 28th. Note – Due to Revdex.com character limits we had to place 3 Revdex.com complaints in.  Furthermore, within the 3 Revdex.com complaints it detailed out how we had to sign the delivery form saying the couch was in perfect condition otherwise based on the original sales contract we would be charged 50% of the contract price as this would result in a cancellation where cancellations are charged 50% of the contract (invoice) price.We wanted a store credit – This is inaccurate. June 2nd in writing via email we requested the couch to be remade to contract specifications. This was the goal for the two week resolution that we discussed with Texas Leather. We mentioned to [redacted] three options,  1 redo couch, 2. Reselect 3. Refund. Texas Leather only came back with store credit with limitations on June 14th. This store credit placed restrictions as the couch had to be “like New” where in writing the couch was already not “like New” before negations started. This “Like New” should have never been given to us. It was told to us by the Houston Store co-owner that this is a lot of information and all of this including in writing communication cannot be communicated up to corporate and the owners to have a proper resolution. In the 3 Revdex.com complaints it details all of this. We should not have to pay for repairing cat scratches – The 3 Revdex.com complaints go through this in detail. Montage Insurance was bought to cover pet damage. During the two week negotiations it was decided not to use it as it can only be used on the new couch as you want it on the new one that will be built ([redacted]). On June 14th everything changed and montage insurance does not cover pet damage. Furthermore, Texas Leather has a policy of 100% customer satisfaction but it is not detailed out. Having a couch that is not up to contract standards from the time of delivery and contacting in writing the company and the company telling the customer to not use the insurance implies that the company will go out of their way to fix anything wrong with the couch as they have 100% customer satisfaction, not 90%. Us asking for full refund and Texas Leather comparing this to a custom tailor suit – Even if a product is custom made or made on a manufacturing line there are contracts involved both on the back end with the manufactures and the company as well as with the company and the customer. In this case the sales order is the contract where it does not state All Sales are Final. No Refunds or Exchanges. If Texas Leather did not want to give refunds then this statement would have to be somewhere on the sales order. Furthermore, just as much as a tailor checks and rechecks their measurements before cutting the fabric; Texas Leather is supposed to have the same quality control on their side to catch these items before the customer even receives the product. As there are always items that fall through the cracks for a company that has 100% customer satisfaction, we find it hard to believe that we have to jump through so many hoops to just get a refund. Financial hardship of considerable magnitude – The sales order price was 4128.32. Other Revdex.com complaints that have ended in a full refund have totaled 34K. During the two week resolution discussion [redacted] and [redacted] informed me that the owners were multi-millionaires. A 4K couch is a pretty small drop in the bucket. Also any company of Texas Leather’s magnitude can easily donate the couch to a charity and write off the 4K couch if Texas Leather deems the couch not “like New”. Everything that was stated in Texas Leather’s Revdex.com response was stated in the 3 Revdex.com complaints. Texas Leather’s Revdex.com response only changed to include a full refund by check. Therefore, we reject Texas Leather’s response and ask for a Full Refund via check. Note - Attached is the word document of the 3 Revdex.com complaints
Regards,
[redacted]

The customer has received the replacement cushion.  Thank you [redacted] Texas Leather

As previously stated Texas leather will provide a full check refund as customer is requesting once the product has been returned to us in the condition that it was received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As of today, Saturday, February 6, 2016, Mr. [redacted], Vice President of Texas Leather Interiors has upheld his word.  All monies regarding the purchase and payment of furniture from Texas Leather Interiors in November 2014 have been credited to [redacted]'s account.  You may remove my complaint # [redacted] from your website. I appreciate Mr. [redacted] stepping up, staying true to his word and refunding every penny back.  To the Revdex.com, thank you so much for your commitment to keep businesses honest.  Sincerely, [redacted]
Regards,
[redacted]

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Address: 6924 State Hwy 121, Plano, Texas, United States, 75024

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