February 2, Revdex.com Corporate Office [redacted] Austin, Texas [redacted] Attn: [redacted] [redacted] Sent Via Facsimile to 512- [redacted] Re: Complaint ID: [redacted] Complainant: [redacted] Insured: Not provided Policy No: Not provided Dear Ms [redacted] We are in receipt of the Complaint shown above that has been filed with your office Keeping policy owner information secure and private is one of our top prioritiesIn compliance with state and federal privacy laws, we are required to restrict access to policy information to the policy ownerWe are allowed to disclose information only as authorized in writing by the policy owner or as otherwise permitted by lawBecause we have not received written authorization from Mr [redacted] or the Insured's Estate, to release information to your office, we are sorry, but we cannot provide you any information regarding the claim on this policy We are responding directly to Mr [redacted] regarding his complaint and his concerns relating to the beneficiary of the policy in question If you have any questions or need additional information, please feel free to call me at 800- [redacted] , extension *** or email at [redacted] @texaslife.com Respectfully, [redacted] Senior Associate/Complaints Specialist Customer Service
We are in receipt of your follow up letter dated February 8, 2017 regarding a complaint filed by the above referenced policy holder. We show our letter dated February 7, 2017 was faxed to you in response to your February 1, 2017 letter.This letter will serve to inform you that keeping policy owner information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to policy information to the policy owner. We are allowed to disclose information only as authorized in writing by the policy owner or as otherwise permitted by law. Because we have not received written authorization from the policy owner, we are sorry but we cannot provide you any information on this policy. Your request for assistance IB being addressed directly to the policy owner. Our letter dated February 7, 2017 was mailed to the complainant indicating we are reviewing our records and will be hack in contact with her shortly.If you have any questions, you may contact our office. My personal extension is [redacted] or you can email me at cjacksongtexaslife.com. Sincerely,[redacted]Senior Associate/Complaints Customer Service
Your letter dated September 24, 2017, was received in our office for review and response, on September 29, 2017.Keeping policy owner information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Ms. [redacted] policy...
information to the policy owner. We are allowed to disclose information only as authorized in writing by the policy owner, or as otherwise permitted by law. Because we have not received written authorization from the policy owner, we cannot provide you any information on the policy. Your request fro assistance is being addressed directly to the policy owner. If you have any questions, please feel free to contact me directly at 800-283-9233, extension 6328 or email me at [email protected] Respectfully, [redacted]Senior Associate /ComplaintsCustomer Service cc: [redacted]
May 11,2015 Sent via fax [redacted] Revdex.com Corporate Office Attn: [redacted] Austin, TX. [redacted] Re: Your ID Number: [redacted]) Dear...
Ms. [redacted]: Your letter dated April 20, 2015 (received on April 28, 2015) has been referred to our attention for review and a response on behalf of Texas Life Insurance Company. Please be advised that keeping policy owner information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to policy information to the owner. We are allowed to disclose information only as authorized in writing by the policy owner or as otherwise permitted by law. Because we have not received written authorization from the policy owner to disclose information to you, we cannot provide you any information on the policy. Thus, your request for information will be addressed directly to the policy owner. Should you have further questions, our Client Service Center is available at the number listed above, Monday through Friday 8:00 AM to 5:00 PM Central Time. Sincerely, Client Services
Complaint: [redacted]
I am rejecting this response because:I as the policy owner has reached out to Revdex.com for assistance in this matter because I as the policy owner was not able to reach agreement with the company.
Regards,
[redacted]
February 2, 2015 Revdex.com Corporate Office [redacted] Austin, Texas [redacted] Attn: [redacted] [redacted] Sent Via Facsimile to...
512-[redacted] Re: Complaint ID: [redacted] Complainant: [redacted] Insured: Not provided Policy No: Not provided Dear Ms. [redacted] We are in receipt of the Complaint shown above that has been filed with your office. Keeping policy owner information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to policy information to the policy owner. We are allowed to disclose information only as authorized in writing by the policy owner or as otherwise permitted by law. Because we have not received written authorization from Mr. [redacted] or the Insured's Estate, to release information to your office, we are sorry, but we cannot provide you any information regarding the claim on this policy. We are responding directly to Mr. [redacted] regarding his complaint and his concerns relating to the beneficiary of the policy in question. If you have any questions or need additional information, please feel free to call me at 800-[redacted], extension [redacted] or email at [redacted]@texaslife.com. Respectfully, [redacted] Senior Associate/Complaints Specialist Customer Service
February 2, Revdex.com Corporate Office [redacted] Austin, Texas [redacted] Attn: [redacted] [redacted] Sent Via Facsimile to 512- [redacted] Re: Complaint ID: [redacted] Complainant: [redacted] Insured: Not provided Policy No: Not provided Dear Ms [redacted] We are in receipt of the Complaint shown above that has been filed with your office Keeping policy owner information secure and private is one of our top prioritiesIn compliance with state and federal privacy laws, we are required to restrict access to policy information to the policy ownerWe are allowed to disclose information only as authorized in writing by the policy owner or as otherwise permitted by lawBecause we have not received written authorization from Mr [redacted] or the Insured's Estate, to release information to your office, we are sorry, but we cannot provide you any information regarding the claim on this policy We are responding directly to Mr [redacted] regarding his complaint and his concerns relating to the beneficiary of the policy in question If you have any questions or need additional information, please feel free to call me at 800- [redacted] , extension *** or email at [redacted] @texaslife.com Respectfully, [redacted] Senior Associate/Complaints Specialist Customer Service
We are in receipt of your follow up letter dated February 8, 2017 regarding a complaint filed by the above referenced policy holder. We show our letter dated February 7, 2017 was faxed to you in response to your February 1, 2017 letter.This letter will serve to inform you that keeping policy owner information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to policy information to the policy owner. We are allowed to disclose information only as authorized in writing by the policy owner or as otherwise permitted by law. Because we have not received written authorization from the policy owner, we are sorry but we cannot provide you any information on this policy. Your request for assistance IB being addressed directly to the policy owner. Our letter dated February 7, 2017 was mailed to the complainant indicating we are reviewing our records and will be hack in contact with her shortly.If you have any questions, you may contact our office. My personal extension is [redacted] or you can email me at cjacksongtexaslife.com. Sincerely,[redacted]Senior Associate/Complaints Customer Service
Your letter dated September 24, 2017, was received in our office for review and response, on September 29, 2017.Keeping policy owner information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Ms. [redacted] policy...
information to the policy owner. We are allowed to disclose information only as authorized in writing by the policy owner, or as otherwise permitted by law. Because we have not received written authorization from the policy owner, we cannot provide you any information on the policy. Your request fro assistance is being addressed directly to the policy owner. If you have any questions, please feel free to contact me directly at 800-283-9233, extension 6328 or email me at [email protected] Respectfully, [redacted]Senior Associate /ComplaintsCustomer Service cc: [redacted]
May 11,2015 Sent via fax [redacted] Revdex.com Corporate Office Attn: [redacted] Austin, TX. [redacted] Re: Your ID Number: [redacted]) Dear...
Ms. [redacted]: Your letter dated April 20, 2015 (received on April 28, 2015) has been referred to our attention for review and a response on behalf of Texas Life Insurance Company. Please be advised that keeping policy owner information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to policy information to the owner. We are allowed to disclose information only as authorized in writing by the policy owner or as otherwise permitted by law. Because we have not received written authorization from the policy owner to disclose information to you, we cannot provide you any information on the policy. Thus, your request for information will be addressed directly to the policy owner. Should you have further questions, our Client Service Center is available at the number listed above, Monday through Friday 8:00 AM to 5:00 PM Central Time. Sincerely, Client Services
Complaint: [redacted]
I am rejecting this response because:I as the policy owner has reached out to Revdex.com for assistance in this matter because I as the policy owner was not able to reach agreement with the company.
Regards,
[redacted]
February 2, 2015 Revdex.com Corporate Office [redacted] Austin, Texas [redacted] Attn: [redacted] [redacted] Sent Via Facsimile to...
512-[redacted] Re: Complaint ID: [redacted] Complainant: [redacted] Insured: Not provided Policy No: Not provided Dear Ms. [redacted] We are in receipt of the Complaint shown above that has been filed with your office. Keeping policy owner information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to policy information to the policy owner. We are allowed to disclose information only as authorized in writing by the policy owner or as otherwise permitted by law. Because we have not received written authorization from Mr. [redacted] or the Insured's Estate, to release information to your office, we are sorry, but we cannot provide you any information regarding the claim on this policy. We are responding directly to Mr. [redacted] regarding his complaint and his concerns relating to the beneficiary of the policy in question. If you have any questions or need additional information, please feel free to call me at 800-[redacted], extension [redacted] or email at [redacted]@texaslife.com. Respectfully, [redacted] Senior Associate/Complaints Specialist Customer Service