Texas Longhorn Equities

We are not trying to "cover up" for anything As stated in all of the previous emails, your lease states that a day notice is requiredYou requested me to show you where you signed the lease detailing the day policy and I provided it to you We treat each and every lease the same and we will not be making an exception to what your lease statesA lease is a contract and you are responsible for days rent We are sorry that you are unhappy but as stated in the lease, you are responsible for days rent, thus the required day notice to vacate We uphold the lease that we use and have since the company was foundedWe will not be making changes to our policies just because you would like us to, doing so would not be fair to all of our previous tenants we have had We will not be crediting you for the prorated days Thank you,***

***, I really would rather not go through my attorney unless I absolutely have to because I think we both know that more money and time would be wastedI have been hoping to resolve this matter or get you to see this from my point of viewIt doesn’t seem like I have had any luck at this attempt but am willing to try once more in hopes that this matter will be resolved without courts I am a supervisor at a large metal company that has served the southwest region of our country for plus yearsI couldn’t imagine if any of our employees told a customer that a price or order agreement was good but then review it a few days after we told the customer it was good, tell them our employee made a mistake and we needed more moneyThat issue would be addressed with the employee who made the decision to approve the agreement and we honor the agreement with the customerI've learned that in business when mistakes are made you have to live with them even if they are not good for your bottom line This is my main point and my sole frustration with TXLEC One of your employees communicated to me that my notice was sufficient (meaning adequate) after reviewing it on 11/3/Then days later I was sent a cleaning check list that had hand written at the bottom, I owed more money for DecemberI asked to speak with someone regarding this and no follow up was made by TXLECI made a few more attempts to resolve or discuss this and to be heard but was completely ignored until receiving a bill in the mail on 1/14/I do not believe this is an appropriate way to treat current or former customers or to build successful business relationshipsI would understand your stance if someone from TXLEC made an attempt to resolve this matter with me however I was never given that respect and now this is where we are I really hope that you can finally see my point and understand where I am coming from regarding this matterI had no hard feelings or issues with TXLEC until this and was happy to recommend them to anyone but I am not sure I would do so any longer Regards, [redacted] ***

*** is trying to cover and make up for her staff's error by ACCEPTING my notice on 11/3/*** is trying to shift the blame on me by not acknowledging my attempts that were ignored by her and her staff regarding this matterI tried separate times to discuss this with TXLEC and never heard from anyoneHow can you expect a customer to pay something when you won't even discuss it or attempt to resolve it with the customer? This is unethical and highly unprofessional behavior by TXLECMy notice was accepted by TXLEC staff & full days later was I informed of additional payment needed
Basically it comes down to this FACT and truth, I submitted my notice as informed by TXLEC, it was reviewed by their staff (exact words are on the attachment I have provided) and I was told it was sufficientThat should be the end of the debate that *** is still trying to have with me over this matter
Regards,
*** ***

Thank you I appreciate that and I will be bringing a payment by this weekend as you have requested
Regards,
*** ***

Hello, Attached is a copy of the email from Mr*** with the subject line of Bomar Ave - day notice The body of the email stated "Attached is my day notice." This shows that Mr*** understood that a day notice was required Mr*** even stated that he tried to log into the tenant portal to pay the prorated days there were due and was unable to do so As explained in the previous email, we close out the account so that the next tenant moving in can make their payments online He is now stating that he does not owe the prorated days. When day notices are received, they are accepted and then if there is something, such as prorated days that will be due the tenant is notified Tenants leave early for different reasons but they have all understood that a full day notice was required and they are responsible for days of rent as it is clearly stated in their lease. We use the TAA Lease and adhere to our day notice policy. We will not be making an adjustment to the account Mr*** knew that a day notice was required and we are standing by the day notice policy detailed in the TAA lease. Thank you for your time, *** ***

I understand that once payment for the cleaning is received from me the prorated rent will be clearedI still would like my question answered that I just previously asked; is TXLEC willing to provide me with a confirmation that they are removing it from collections and that this was removed from my credit without any negative impact? I would like to have my question answered before accepting this response
Regards,
*** ***

Hello, Once the balance of $has been received in the form of cashier's check or money order we will report to ProCollect that the balance has been paid in full Yes, we will send you a letter on company letterhead confirming that your account has a $balance and we have reported to ProCollect that the balance has been paid in full

***,
Maybe cover up isn't the correct word but you won't recognize the fact that someone at TXLEC accepted my notice on the 3rd of November and even replied back to me saying it was sufficient! I have attached and shown you multiple times the email proof of this and you have yet to acknowledge thisThe legal definition of the word sufficient means - being as much as is needed, adequate, enoughMerriam-Webster defines it as enough to meet the needs of a situation or a proposed endWhy would the person who viewed, received, accepted and RESPONDED to my email tell me it was adequate?
Your also right I did request a copy of a my most recent lease however you never have proved any other copy of a lease that I signed accept the lease from We both know we had discussed new lease terms in & because these leases are only good for a year or we would have never needed to have those discussions
Also, this has nothing to do with other tenants so I don't see why your pointing that out; only as another way to redirect the focus from TXLECI don't understand why you are being so unwilling to work with me on thisI still have no answers to any of my questions or concerns that I have brought up since last weekI may need to contact my attorney regarding this but I would rather not since I am hoping TXLEC will do what is moral and ethical
Regards,
*** ***

Attached is the copy of the email from TXLEC accepting my move out notice and a reply stating that it was "perfect" and "sufficient" Why was I not told at this moment, after my move out notice was viewed and ACCEPTED by TXLEC, that it needed to be a full days? TXLEC should have then at that moment told me my notice wasn't good enough11/is when I was told that my notice wasn't good since it wasn't a full days! That's full days after my notice was perfect and sufficientI have been a tenant several times for several different individuals or companies and never have I experienced this type of unprofessionalism after my move out notice was givenI have also been asking since 11/6/for someone to call/contact me regarding this issue and not once I have ever had a phone callThe fact is, TXLEC opened, viewed my move out notice and then told me in their words from their email address that it was "Perfect, thank youThis is sufficient." That should have been the end of it right then

Once the balance of $has been received in the form of cashier's check or money order we will report to ProCollect that the balance has been paid in full

[redacted] Your notice was sufficient - A 30 day notice to vacate needs to let us know what day you will be  out of the property which it did.  As stated in all of the previous emails, a 30 day notice is required.  Your notice was dated November 3rd.  If you count 30 days this brings you into December.  We often times have tenants vacate earlier than the 30th day but they have all understood they were still responsible for 30 days of rent as it is stated in their lease. It appears that we are not going to reach an agreement via the Revdex.com complaint method and it may be time for us to work with your attorney directly.  Please have them contact us by any of the following methods. Phone ###-###-####[redacted]

We are not trying to "cover up" for anything.  As stated in all of the previous emails, your lease states that a 30 day notice is required. You requested me to show you where you signed the lease detailing the 30 day policy and I provided it to you.  We treat each and every lease the same and we will not be making an exception to what your lease states. A lease is a contract and you are responsible for 30 days rent.  We are sorry that you are unhappy but as stated in the lease, you are responsible for 30 days rent, thus the required 30 day notice to vacate.  We uphold the lease that we use and have since the company was founded. We will not be making changes to our policies just because you would like us to, doing so would not be fair to all of our previous tenants we have had.  We will not be crediting you for the prorated days.  Thank you,[redacted]

[redacted],
I really would rather not go through my attorney unless I absolutely have to because I think we both know that more money and time would be wasted. I have been hoping to resolve this matter or get you to see this from my point of view. It doesn’t seem like I have had any luck at this attempt but am willing to try once more in hopes that this matter will be resolved without courts.
I am a supervisor at a large metal company that has served the southwest region of our country for 35 plus years. I couldn’t imagine if any of our employees told a customer that a price or order agreement was good but then review it a few days after we told the customer it was good, tell them our employee made a mistake and we needed more money. That issue would be addressed with the employee who made the decision to approve the agreement and we honor the agreement with the customer. I've learned that in business when mistakes are made you have to live with them even if they are not good for your bottom line.
This is my main point and my sole frustration with TXLEC.
One of your employees communicated to me that my notice was sufficient (meaning adequate) after reviewing it on 11/3/15. Then 3 days later I was sent a cleaning check list that had hand written at the bottom, I owed more money for December. I asked to speak with someone regarding this and no follow up was made by TXLEC. I made a few more attempts to resolve or discuss this and to be heard but was completely ignored until receiving a bill in the mail on 1/14/16. I do not believe this is an appropriate way to treat current or former customers or to build successful business relationships. I would understand your stance if someone from TXLEC made an attempt to resolve this matter with me however I was never given that respect and now this is where we are.
I really hope that you can finally see my point and understand where I am coming from regarding this matter. I had no hard feelings or issues with TXLEC until this and was happy to recommend them to anyone but I am not sure I would do so any longer.
Regards,
[redacted]

I am only rejecting that response because I want to make sure that there is no miscommunication on either side of your offer.
I pay the cleaning charges of $75 by either cashiers check or money order and TXLEC will remove the prorated rent that they were seeking. Is TXLEC willing to provide me with a confirmation that they are removing it from collections and that this was removed from my credit without any negative impact? If that is ok with TXLEC then we have a 100% agreement and I will accept this response.
I will be able to pay this cleaning fee Friday, since I am just returning to work following surgery and haven't received a paycheck yet.
Regards,
[redacted]