Texas Marine

We appreciate the [redacted] understanding and patience with this situationAfter putting in a new battery and some Gas, the boat is now in working order and we will have the opportunity today to take the customer to the water to run the boat with usOur team is looking forward to the [redacted] being able to enjoy their boat

We have received the complaint from the customer regarding the previous service on his water pumpWe understand that the customer believes that the previous service from last year resulted in overheatingUnfortunately we are not aware of the customer attempting to reach out to our upper management
team to address this issue. Customer satisfaction is very imprtant to usWe realize that our relationships with your customers and the trust they place in us has been the leading factor to our success and longevity in the local community
our upper management team has reached out to the customer so that we can discuss his concerns and get to the bottom of thisThe customer said he did not have time to discuss itHe said he would get back with us so we can see how we can help him outWe look forward to working with the customer to see how we can help out
Team Texas Marine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11500246, and find that this resolution is satisfactory to me
Sincerely,
*** *** WE rode in the boat with ***It still is not working properlythey kept it at Texas marine and said they would attempt to find the problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11500246, and find that this resolution is satisfactory to me
Sincerely,
*** *** WE rode in the boat with ***It still is not working properlythey kept it at Texas marine and said they would attempt to find the problem

We appreciate the *** understanding and patience with this situationAfter putting in a new battery and some Gas, the boat is now in working order and we will have the opportunity today to take the customer to the water to run the boat with usOur team is looking forward to the ***
being able to enjoy their boat

We have received the complaintAs always, we take any unsatisfaction very seriously and is always our goal to work with a customer to find a reasonable solution to any issuesWe will be reviewing the complaint, researching the situation, and responding to the customer shortly

We appreciate the [redacted] understanding and patience with this situation. After putting in a new battery and some Gas, the boat is now in working order and we will have the opportunity today to take the customer to the water to run the boat with us. Our team is looking forward to the [redacted]...

being able to enjoy their boat.