Texas Med Clinic

I was assisted by Daisy & Dr. Ken on my visit. Daisy was kind, helpful, patient, respectful, informative. prompt in everything she needed to do for me, listened to me & asked if I had any questions. She went above & beyond her call of duty. Dr. Ken was also a good listener, patient, respectful, prompt to check my condition, request a needed test & provide a diagnosis with recommendations. He was great! At the end of my visit, I was relieved & pleased with the level of medical care I received. I’m so glad to know that Tx Med Clinic is there for my medical needs, especially when my own doctors are not available. Thank you, Daisy, Dr. Ken & Tx Med Clinic! Great job taking care of people the way medical care should be!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have an excellent customer service relationship with our patients It is unfortunate that this patient chose to go to the Revdex.com before discussing the situation with our Clinic Manager In this case, the patient saw three different doctors Each of these doctors are independent contractors and their medical documentation justifies the charges However, since this patient has a history of prior visits with us we agree to reimburse her the cost of two copays ($70)

I received a quote for furniture but experienced delays and wasn't able to purchase .Good website, customer service, beautiful furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have an excellent customer service relationship with our patients.  It is unfortunate that this patient chose to go to the Revdex.com before discussing the situation with our Clinic Manager.  In this case, the patient saw three different doctors.  Each of these doctors...

are independent contractors and their medical documentation justifies the charges.  However, since this patient has a history of prior visits with us we agree to reimburse her the cost of two copays ($70).

Before we can respond, it is important to note that Mr. [redacted] did provide Texas MedClinic with permission to discuss the details of the bill with his wife since his wife has filed the complaint with Revdex.com. Mr. [redacted] was seen on 4/6/2014.  We do not have any records indicating that he filed...

a complaint about the injection with Texas MedClinic. If he spoke to a member of the staff at the clinic he received treatment, there was no record of this discussion placed on his date of visit. Texas MedClinic filed the visit with the patient's healthcare insurance. The healthcare insurance paid for the visit; however $61.01 applied to their deductible and this was the amount that the patient was responsible for.  When patient's have a balance on their account we make several attempts to contact via mail by sending an invoice. For this patient, an invoice was sent on 4/30/2014, 5/28/2014, 6/25/2014, 7/23/2014, 8/20/2014. We also confirmed that the mailing address statements were being sent was correct.On 7/28/2014, an account representative from Texas MedClinic spoke to the patient about the outstanding balance prior to sending out the final Demand Letter. This Letter notifies the patient that if payment is not received their account will be sent to collections. The patient said he would have his wife call and paythe balance. 7/28/2014, Final Demand letter was sent to the patient.  On 9/2/2014 the balance was sent to Account Services as uncollected with a service fee of $14.64 added, which brought the balance to $75.65.The balance has been assigned to Account Services since with no return mail or no response from the patient or wife.  We did not receive return mail at any time.The first time we heard from the patient’s wife was on 4/10/2015.  She wanted to pay the bill, an account representative ran the wife's credit card for the whole balance. Ms. [redacted] thought the balance owed was $61.01 (without the fee).   That was not clear to Ms. [redacted] that our account representative would be charging the card for the balance we had.  Ms. [redacted] later said she was not paying the service fee, so that amount was refunded on the credit card.  Mrs. [redacted] requested that we remove the debt from her credit and not charge the service fee.  We told her we could not report this as a debt in good standing, but would report it as paid.  Our account rep Ms. [redacted] did not call her back as promised on Monday, so Ms. [redacted] called back on Tuesday, 4/13/2015.  She was not happy that we would not remove from her credit.  Then she was not happy that we refunded the service fee, because that would still leave a balance.  [redacted] explained that she had refused to pay the fee, so that was refunded to her credit card.   She paid the balance in full on 4/14/2015 and [redacted] sent her a statement indicating such (attached). Ms. [redacted] was claiming this was fraudulent.  However, the patient signed the Financial Responsibility Statement that outlines he will incur a fee if balance goes unpaid.Ms. [redacted] is requesting that we refund the collection fee and remove her from collections.  We refunded the collection and discussed this with the patient on 4/13/2015. Ms. [redacted] then paid the collection fee again on 4/14/2015 which paid off her balance. Her account will show that it has been paid in full.  Texas MedClinic cannot remove the patient from collections, and we did refund the collection fee; however, the patient paid it again.