Texas Oxycare, Inc.

I would like to help Mr ***. However, without documentation of repairs or estimates, I will be unable to see if any warranty reimbursement is due. He can send copies of any repair invoices or estimates directly to me at *** or mail to my attention at Koons Ford Inc, *** ** *** *** Falls Church, VA 22044.
Sincerely,
Steven LM***, Controller

TO Revdex.com & *** ***,
Attached please find the terms and conditions of the month/ 24,mile extended service plan purchased on 9/10/11. This plan expired on 9/10/and would not have covered the repairs performed on 12/19/13. If you have
any further questions, please feel free to contact me
Sincerely,
Steven ** M***, Controller

Dear *** ***, I have reviewed the file on Mr***. Without dates and mileage of his mechanical issues along with copies of invoices it is difficult for me to determine if he had coverage for any of his repairs. The vehicle was purchased on
12/2/and included a 50/limited warranty for the period of days or 1,miles whichever occurs first. Mr*** also purchased an Extended Service Plan which he later cancelled on 4/29/and the remaining extended service plan refund of $1,was sent to his lienholder. Perhaps he could send me copies of the repair bills or estimates from the VW store so that I can review them.
I have attached copies of the Buyers Order, Buyers Guide (which outlines the 50/limited warranty) and Extended Service Plan cancellation request by Mr*** along with the refund check sent to his lienholder. Obviously, any repairs after 4/29/would not have coverage
I will be happy to review any additional documentation Mr *** has to see if there is any coverage prior to that time
Sincerely,
Steven LM***, Controller

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Everything that the bussiness response is evrything that I know...because everytime that I went to the dealership they told me the same thing, but I still spend money on the car...theyNot even take care of the car at the beggining with the first problem that I have with the car....even if it was under the days or miles...they were liying to me...especially Mr A***

*** ***, According to our Service Director, Paul G***, all repairs have been completed at *** *** at no charge to *** ***. This case should be closed. If you need anything further, please let me
know.Sincerely,Steven ** M***, Controller

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
There is no valid explanation, from Koons Ford, regarding my signed contract, attached
Regards,
*** ***

***, The document provided by *** *** was an application for extended service contract. Yes, the termination mileage was incorrectly stated on that form as the mileage at time of purchase Which technically would mean it was expired the day he bought it However, the correct detailed terms of contract were approved and signed by *** *** on the form I previously submitted. Terms were months/ 24,miles from date of purchase, whichever occurs first. His repairs were completed after the service contract had expired. Therefore, Koons Ford can not be responsible for reimbursement
Sincerely,
Steven *M***, Controller

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I had filed the complaint prior to the resolution provided by Mr. G[redacted] and his assistance to me. I appreciate his time and attention to helping me and will be recommending Koons Ford to friends and family in the future. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The GM didn't offer anything on the 16th of July. In fact he stated there was nothing they could do. I have subsequently sent my rebuttal to Beth K[redacted] of Koons Ford corporate to respond.
Regards,
[redacted]

[redacted],    [redacted] purchased this used vehicle on 8/31/13.  The repairs estimated by [redacted] [redacted] on 7/8/15 are not covered under Koons Ford's warranty.  Our General Manager, David S[redacted], spoke to [redacted] on 7/16/15 to and offered to have...

the vehicle towed to our facility for a complimentary 2nd estimate which was declined.  
Sincerely,
Steven ** M[redacted] , Controller

[redacted] agreed to have her vehicle towed to Koons Ford for the repair work which was discounted 50% by Koons.  Repairs have been completed and case is closed.
Steve M[redacted]
Controller