I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Revdex.com, I did initially state in my initial complaint, that I did in fact, "electronically sign" the initial document sent to me by EverestAnd as I also stated in my complaint, I was informed by Everest that once funds for payment had been secured, that I would be receiving such confirmation via "EMAIL to the email address I provided to EverestThe latest response from Everest now states that I will receive such confirmation via courier mail Both Fifth Third Bank and Lake Michigan Credit Union stipulated that such confirmation be expedited via email Though appreciate of the gesture to "mail" to my home address, this will serve to create further delay for all parties involved on my end Please just email confirmation on Everest letterhead as was the original and accepted arrangement Regards, [redacted] ***
December 29, 2016Revdex.comBryant Woods SouthAmherst NY, 14228Attn: [redacted] lRE: Compliant ID [redacted] Dear [redacted] l and Mr***Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and responseWe are a third party collection agency retained by its clients to secure payment of past due accounts.We apologize for any inconvenience this may have caused and have removed your number and placed it on our Do Not Call list.We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and Mr [redacted] at [redacted] should I be able to offer any further information orassistance
Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and responseWe are a third party collection agency retained by its clients to secure payment of past due accountsAs I have investigated the complaint and allegations received by Ms***, I have listened to the call recordings there was no third party disclosure to her fatherThe call was made to confirm location information for Ms [redacted] and he was asked what company and the purpose of the callThe agent replied "We are Everest Receivable Services and the call was in regards to a personal business matter"Legally we have to provide the company name when requestedThere were no threats whatsoever and is not allowed per our policies and trainingIn regards to Ms***'s call with the agent, I have counseled the agent that she could have handled the call better and should have listened more effectively, even though Ms [redacted] was upset and was yelling from the minute the call was answered by the agentThere was no cursing or violation of third party disclosureWe have closed the account as "Fraud" and returned to our client and have informed them of the complaint receivedWe strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumerI trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms [redacted] at ###-###-#### X***, should I be able to offer any further information or assistanceSincerely, David MChief Compliance Officer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10697882, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is clear that this company is not abiding by the state and federal laws in regards to fair debt collection, furthermore this company alleges a "debt" and they allege an account but are unable to substantiate any such debtThe phone records attached state that all calls were documented as "hang up" or "answering machine", so therefore that too is inaccurate, and this company states that they are "confident" that their answer will satisify the Revdex.com's request, I think that at this point its arrogant to assume that, and to throw around the Revdex.com as endorsing them when they are making up these alleged "debts" to attempt to collect on non existent thingsA poa (power of attorney) was provided despite this company not having a legal purpose to initiate contact Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This debt has already been cleared and paid in full Regards, [redacted] ***
At this point I cannot confirm the paymentWe have requested the information from the original creditorIt would be helpful if we could be provided the amount and date of paymentThank you
Everest Receivable Services has received the above referenced complaint, which has been forwarded forinvestigation and responseWe are a third party collection agency retained by its clients to securepayment of past due accounts.As I have reviewed the call recording and have discussed with the agentIn regards to contacting yourrelative, we apologize for any inconvenience as we did not have good contact information for Ms***and is standard to request location information from othersTo safeguard consumers, we request theconsumer provide the last of their Social Security number as to avoid third party disclosure lawsI havealso attached information in regards to the debt we were contacting you about.We apologize for any inconvenience to Ms [redacted] and have removed her relatives number so they willnot be contacted again.We strive to always be in compliance with the law and work diligently to ensure our agency makes everyattempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and Ms [redacted] at ###-###-#### X177, should I be abie to offer any further information orassistance
My apologies for the late response, as I do not believe I received the initial notification or I may have overlooked it Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and response We apologize as we do not own the account in question and cannot cancel the debt, we can only close the account and return it to our client As is our practice, we will notify the client of your complaint and concerns As stated we have closed your account and provided the complaint and response to our client as per our policy We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer I trust this letter satisfies the request and expectations of our company, but I remain available to your office and MsC [redacted] at [redacted] ***, should I be able to offer any further information or assistance
Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and response We have sent Mr [redacted] the attached Regulation E letter, in which he signed and returned on 10/16/The account is paid in full and Mr [redacted] will be receiving his paid letter shortly to his home addressWe strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer I trust this satisfies the request and expectations of our company, but I remain available to your office and Mr [redacted] at ###-###-#### X177, should I be able to offer any further information or Assistance David JM***Chief Compliance Officer
Revdex.com:Ms [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This company is not being truthful, and did in fact state that it was an "emergency" issue and when further questioned they insinuated it was an emergency instead of it being directly statedIf this company is so confident then maybe they should submit their "recording" as they say they have for further reviewMy mother is on hospice and has end of life care, she is fully insured medically through private insurance as well as medicare and medicaidOn google there are several other people whom have had similar issues with this companyI can only assume they have maintained an A + rating through the Revdex.com due to not taking action on issues but because when a person like myself makes a complaint they "close the account and return it to their client"I dont believe there is any client, I have contacted my mothers insurance carriers and nothing has changed in her coverage and she is fully coveredI do have a general poa as well as medical poa and have never in my years of dealing with her affairs dealt with a company such as thisThis company is scamming the public and should be stopped After speaking to the insurane carriers as well as the hospice nurses that deal with my mothers care we have no doubt that this is a scam and they seem to be obtaining information on people whom are very ill and unable to fully understandthere is no excuse to prey on people, especially vulnerable adults whom are on end of life careFurthermore, they did not have her first name correct, they had her last name and d/o/b, as well as the address of a home my mother gave up over years ago, and my boyfriends telephone number, The "client" is ficticious, non existent, and this should be criminal in nature.thank you in advance for researching my complaint Regards, [redacted]
Dear Mr [redacted] ,Everest Receivable Services has received the above referenced complaint, which has been forwarded forinvestigation and responseWe are a third party collection agency retained by its clients to securepayment of past due accounts.As I have investigated the complaint received by Mr [redacted] , Per the Fair Debt Collection Act (FDCPA)we need to ensure we are speaking to the correct person to avoid third party disclosureAs per ourcompany policy we expect the agent to request the consumer provide the last four of the consumerssocial security numberI believe Mr [redacted] would not be happy with us discussing this anyone else buthim.At this point, We have closed the account and returned to our client and have advised them of thecomplaint.We strive to always be in compliance with the law and work diligently to ensure our agency makes everyattempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and Mr [redacted] at ###-###-#### X177, should I be able to offer any further information orassistance.Sincerely, [redacted] Chief Compliance Officer
Please find attached response.August 27, 2015Revdex.comBryant Woods SouthAmherst NY, 14228Attn: [redacted] RE: Compliant ID [redacted] Dear [redacted] Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and responseWe are a third party collection agency retained by its clients to secure payment of past due accounts.As I have investigated the complaint and allegations received by Ms [redacted] I have listened to the call recording and our regular process is verify the last four of the consumers social security number to ensure we do not violate FDCPA third party disclosure lawsWe also verify the address of the consumer so that we may send the initial notice with pertinent account information per the FDCPAI have counseled the agent in regards to how she could have handled the call better and that when anyone requests our mailing address, it needs to be provided.We have closed the account and returned to our client and have informed them of the complaint receivedWe strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms [redacted] at [redacted] ***, should I be able to offer any further information or assistance.Chief Compliance Officer
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Revdex.com, I did initially state in my initial complaint, that I did in fact, "electronically sign" the initial document sent to me by EverestAnd as I also stated in my complaint, I was informed by Everest that once funds for payment had been secured, that I would be receiving such confirmation via "EMAIL to the email address I provided to EverestThe latest response from Everest now states that I will receive such confirmation via courier mail Both Fifth Third Bank and Lake Michigan Credit Union stipulated that such confirmation be expedited via email Though appreciate of the gesture to "mail" to my home address, this will serve to create further delay for all parties involved on my end Please just email confirmation on Everest letterhead as was the original and accepted arrangement Regards, [redacted] ***
December 29, 2016Revdex.comBryant Woods SouthAmherst NY, 14228Attn: [redacted] lRE: Compliant ID [redacted] Dear [redacted] l and Mr***Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and responseWe are a third party collection agency retained by its clients to secure payment of past due accounts.We apologize for any inconvenience this may have caused and have removed your number and placed it on our Do Not Call list.We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and Mr [redacted] at [redacted] should I be able to offer any further information orassistance
Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and responseWe are a third party collection agency retained by its clients to secure payment of past due accountsAs I have investigated the complaint and allegations received by Ms***, I have listened to the call recordings there was no third party disclosure to her fatherThe call was made to confirm location information for Ms [redacted] and he was asked what company and the purpose of the callThe agent replied "We are Everest Receivable Services and the call was in regards to a personal business matter"Legally we have to provide the company name when requestedThere were no threats whatsoever and is not allowed per our policies and trainingIn regards to Ms***'s call with the agent, I have counseled the agent that she could have handled the call better and should have listened more effectively, even though Ms [redacted] was upset and was yelling from the minute the call was answered by the agentThere was no cursing or violation of third party disclosureWe have closed the account as "Fraud" and returned to our client and have informed them of the complaint receivedWe strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumerI trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms [redacted] at ###-###-#### X***, should I be able to offer any further information or assistanceSincerely, David MChief Compliance Officer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10697882, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is clear that this company is not abiding by the state and federal laws in regards to fair debt collection, furthermore this company alleges a "debt" and they allege an account but are unable to substantiate any such debtThe phone records attached state that all calls were documented as "hang up" or "answering machine", so therefore that too is inaccurate, and this company states that they are "confident" that their answer will satisify the Revdex.com's request, I think that at this point its arrogant to assume that, and to throw around the Revdex.com as endorsing them when they are making up these alleged "debts" to attempt to collect on non existent thingsA poa (power of attorney) was provided despite this company not having a legal purpose to initiate contact Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This debt has already been cleared and paid in full Regards, [redacted] ***
At this point I cannot confirm the paymentWe have requested the information from the original creditorIt would be helpful if we could be provided the amount and date of paymentThank you
Everest Receivable Services has received the above referenced complaint, which has been forwarded forinvestigation and responseWe are a third party collection agency retained by its clients to securepayment of past due accounts.As I have reviewed the call recording and have discussed with the agentIn regards to contacting yourrelative, we apologize for any inconvenience as we did not have good contact information for Ms***and is standard to request location information from othersTo safeguard consumers, we request theconsumer provide the last of their Social Security number as to avoid third party disclosure lawsI havealso attached information in regards to the debt we were contacting you about.We apologize for any inconvenience to Ms [redacted] and have removed her relatives number so they willnot be contacted again.We strive to always be in compliance with the law and work diligently to ensure our agency makes everyattempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and Ms [redacted] at ###-###-#### X177, should I be abie to offer any further information orassistance
My apologies for the late response, as I do not believe I received the initial notification or I may have overlooked it Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and response We apologize as we do not own the account in question and cannot cancel the debt, we can only close the account and return it to our client As is our practice, we will notify the client of your complaint and concerns As stated we have closed your account and provided the complaint and response to our client as per our policy We strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer I trust this letter satisfies the request and expectations of our company, but I remain available to your office and MsC [redacted] at [redacted] ***, should I be able to offer any further information or assistance
Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and response We have sent Mr [redacted] the attached Regulation E letter, in which he signed and returned on 10/16/The account is paid in full and Mr [redacted] will be receiving his paid letter shortly to his home addressWe strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer I trust this satisfies the request and expectations of our company, but I remain available to your office and Mr [redacted] at ###-###-#### X177, should I be able to offer any further information or Assistance David JM***Chief Compliance Officer
Revdex.com:Ms [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This company is not being truthful, and did in fact state that it was an "emergency" issue and when further questioned they insinuated it was an emergency instead of it being directly statedIf this company is so confident then maybe they should submit their "recording" as they say they have for further reviewMy mother is on hospice and has end of life care, she is fully insured medically through private insurance as well as medicare and medicaidOn google there are several other people whom have had similar issues with this companyI can only assume they have maintained an A + rating through the Revdex.com due to not taking action on issues but because when a person like myself makes a complaint they "close the account and return it to their client"I dont believe there is any client, I have contacted my mothers insurance carriers and nothing has changed in her coverage and she is fully coveredI do have a general poa as well as medical poa and have never in my years of dealing with her affairs dealt with a company such as thisThis company is scamming the public and should be stopped After speaking to the insurane carriers as well as the hospice nurses that deal with my mothers care we have no doubt that this is a scam and they seem to be obtaining information on people whom are very ill and unable to fully understandthere is no excuse to prey on people, especially vulnerable adults whom are on end of life careFurthermore, they did not have her first name correct, they had her last name and d/o/b, as well as the address of a home my mother gave up over years ago, and my boyfriends telephone number, The "client" is ficticious, non existent, and this should be criminal in nature.thank you in advance for researching my complaint Regards, [redacted]
Dear Mr [redacted] ,Everest Receivable Services has received the above referenced complaint, which has been forwarded forinvestigation and responseWe are a third party collection agency retained by its clients to securepayment of past due accounts.As I have investigated the complaint received by Mr [redacted] , Per the Fair Debt Collection Act (FDCPA)we need to ensure we are speaking to the correct person to avoid third party disclosureAs per ourcompany policy we expect the agent to request the consumer provide the last four of the consumerssocial security numberI believe Mr [redacted] would not be happy with us discussing this anyone else buthim.At this point, We have closed the account and returned to our client and have advised them of thecomplaint.We strive to always be in compliance with the law and work diligently to ensure our agency makes everyattempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to youroffice and Mr [redacted] at ###-###-#### X177, should I be able to offer any further information orassistance.Sincerely, [redacted] Chief Compliance Officer
Please find attached response.August 27, 2015Revdex.comBryant Woods SouthAmherst NY, 14228Attn: [redacted] RE: Compliant ID [redacted] Dear [redacted] Everest Receivable Services has received the above referenced complaint, which has been forwarded for investigation and responseWe are a third party collection agency retained by its clients to secure payment of past due accounts.As I have investigated the complaint and allegations received by Ms [redacted] I have listened to the call recording and our regular process is verify the last four of the consumers social security number to ensure we do not violate FDCPA third party disclosure lawsWe also verify the address of the consumer so that we may send the initial notice with pertinent account information per the FDCPAI have counseled the agent in regards to how she could have handled the call better and that when anyone requests our mailing address, it needs to be provided.We have closed the account and returned to our client and have informed them of the complaint receivedWe strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer.I trust this letter satisfies the request and expectations of our company, but I remain available to your office and Ms [redacted] at [redacted] ***, should I be able to offer any further information or assistance.Chief Compliance Officer