Texas Professional Exteriors

This company installed my roof in Sept 2014 and once a problem is determined, they do not return calls or stand behind their product.
Like I mentioned above, I received my quote and agreed to get my roof fixed in Sept 2014. One thing that I now know I should have done was to be here when the work was completed. I first was not told when they were coming, just got a round about date. Of course, the workers came while I was out of town in NC. I stated I was not home and was told that was ok and that I could pay when I returned. That was a mistake. I'm sure that my issues started long before now. No one is standing outside ever starting at their roof but a little while ago, I just happen to be outside on my back porch watching the rain and I was looking around by my back bedroom window (in the corner, behind a tree) and noticed that water was coming through the roof and soaking in the wood. The next day, I called the Waco office. The customer service rep that answered was not friendly at all. As long as you want a free estimate for them to check a roof to see if it needs replacing, they schedule you and return phone calls. This day, she answered friendly, but when she found out I had an issue with my roof, of course, her tone changed. I told her that I needed someone to come out and look at my roof. After I told her the issue, she wanted to know how long ago the roof was installed and I told her Sept 2014. She then said if it was something that their company did, I would have seen it long before that. I said not if I'm not outside while it is raining and it is in an area that one would not be looking at. I told her I still needed someone to come out and check the problem. She asked if I wanted her to schedule someone to come out and I said yes that it needed to be dealt with. She then said she couldn't schedule it and she would pass the message on and they would call me back. Well, I waited and waited. No one ever called back. I then waited once again. I later called around to several companies to get quotes to see how much damage was done and what the cost out of pocket would be. Then I found out something that I should have already suspected is that they did not install the roof corrected in the first place. I was told by three different companies that the turnback flashing was cut too short on the edges of the roof where the corners meet. Because of this, my roof has been leaking and the wood underneath is dry-rotted and has been all this time. Now, not only does the flashing needs to be extended and corrected but all the wood underneath has to be replaced. When the roofers that I have called for a new estimate walked on the roof they said that it is like a sponge walking on it and should not be like that. I have been told my several companies that if I wanted to pursue it, I have a case to sue because Texas Professionals Exteriors caused all the damage to the roof. I then tried going on their facebook page and posting what my name was, they have my address and information already, and said that I needed someone, particularly a supervisor to call me back to discuss my roof. No one called. I filled out a form on their website also since calling was not helping. No one returned in of my messages or called me about the issue ever. My next step was the Revdex.com. My date of install was 9-25-14 and the field inspector has Mike Ennis on paper. My claim number is PXXXXXX. Total for the roof was $6172.35. My deductible was $1682 and is what I personally paid them. My insurance company, Priority One paid two checks, one for the reg amount minus deductible and then the one for the left over amount, ACV. I find it unacceptable that a company does not even return calls. They say that they stand by their work and in their booklet states, "Our company is dedicated to hard work, excellent service and competitive prices...it is our goal to set the standard for professionalism and superior workmanship." They do not do any of this except maybe have lower prices. They cut corners. Professionalism is not there. TPE's ignores customers when the company knows they've wrong you.

Here are only a FEW of the many, many questions I recommend you ask yourself before you consider having TPE do any job for you:

Do I want to work with a firm whose owner harasses me to pay additional monies before the project is complete even though the contract THEY provided broke down the specifics of the payment schedule?
Do I want to work with a firm that uses its own crews to do everything... even though they are jacks-of-all-trades and masters-of-none?
Is it acceptable to me to have texture done where changes are made that is clearly NOT anywhere near a match to the existing texture?
Am I okay with floor tiles next to each other that have a height difference sufficient to catch my shoe and nearly trip me... in multiple locations of the flooring?
How do I feel about a firm where the owner tells me a "suggested" flooring is used ALL of the time but the foreman of my particular job tells me his crew has never installed it before (resulting in several areas that are not properly adhered to the floor)?
Is it okay for the workers to use paper towels in the toilet in the half-bath I had (kindly) advised they were welcome to use but the foreman did not provide toilet paper when he was advised there was none? Fortunately, my plumber is MY plumber and was able to resolve the horrific mess for me.
Why would a professional firm ignore specific installation instructions from the manufacturer creating a need to open up a wall to redo it correctly... after over two weeks of pleas to have it done?
Quite honestly, I could go on and on. There are so many things that were simply done haphazardly. I'm not certain some of the things they did were okay for a non-licensed person to do (electrical, plumbing...). I know they did not bring in any true professionals on any of the work until I insisted my plumber become involved.
I made multiple trips over during the work and discovered the lack of ability of this firm to do exceptional work. In fact, a large amount of it is only accepted as I do not want to have to deal with this firm ever again. I will either live with the poorly done items or I will pay someone else to do them correctly.
One star is one too many... but I can't provide a "0" star rating.

Company installed a new roof and skylight in Spring of 2016. In 2017, when it rains, the skylight leaks and has now damaged the living room ceiling
In the spring of 2016, after the hail storms in Plano, we contacted the company to replace the damaged roof, skylight, gutters and apply Kiltz and paint to the ceiling in 2 rooms where there had been water damage. The issues we have had, one of the contractors put his foot through the ceiling drywall and created a hole in the ceiling, then we had an issue with the skylight, we thought that it might be too small for the opening but were told it would be fine as they had put a larger gasket, they had left several glue spots on the new skylight, the vent pipes were not painted and were not installed straight, and last thing the gutters had not been installed. We contacted the company and emailed pictures of the issues. Monthly we would check if these issues had been fixed, before paying the last 1/2 of the bill. On one of the inspections we noticed that the gutters had not been installed. After several calls, we were told that they would not install the gutters because they could not find anyone to install the gutters. They did credit us for that. Finally, after the finally inspection, we paid the last half in November of 2016, not knowing we would have an issue with the skylight until it rained this year and we now have a leaky skylight when it rains heavily and a stained ceiling in the living room. The leaky skylight and ceiling will now need to be repaired or replaced.