Texas Radiology Associates LLP

This is in response to complaint # [redacted] regarding [redacted] ***We have reviewed the complaint and confirmed the following.7/20/- [redacted] called in stating that he did not have this procedure performed.7/22/-The facility where the service was performed was contacted by our staff and was confirmed that the services did belong to MrHenry.11/5/- [redacted] called again stating that he did not have the procedure performed.11/6/—We reached out to the facility again and spoke with additional staff and urged that [redacted] continues to state he did not have the procedure performedThe contact at the facility researched further and did locate an admitting error on their part and is working to resolve that on their sideWe were told to allow 7-days for them to complete their follow up.11/17/- The charges have been removed from MrHenry's account for Texas Radiology Associates and the account reflects no charges and a zero balance.Please let us know if we can be of further assistance to [redacted] or if additional questions need to be answered, we are happy to help in any way we canSincerely, Bridget [redacted] AR Supervisor

Patient is [redacted] DOS 3/28/and 9/9/14-Claim was filed to the patients insurance twice, the EOB's we received did not show a payment issued but denied as duplicate We did not have anumber on file to contact the patients insurance so the patient was billed Staments filed to the patient on the following dates along with calls: 9-16-Statement Sent 10-21-Phone Call to patient 11-20-Phone call to patient 12-2-Phone call to patient 2-10-Statement to Patient Patient did mail in information in 10-but there was no copies of EOB's just letters stating payment had been made and still no contact information for the carrier Patient's spouse did call in on 1/9/and at that time confirmed we had the correct insurance information and to file the claimsI have attempted to login to an online portal provided by the carrier but they have failed to provide me a password to do I have went through their corporate office to obtain a phone number for claim statusI was not given a phone number but was transferred to an automated system which stated I must obtain the EOB's off line I was able to confirm payment information which I have placed accounts on hold for the patient so they will not be billed for the balances while we continue to try and obtain the EOB from teh carrier or if the patient could provide a copy of that EOB &nb

It says on my website please don't order if you're not patientI am one man doing highly detailed art on shoesI do this for funI'm not here to take anyone's moneyI have a waiting listAnd I'm working on the shoes one pair at a timeI currently have about pairs in lineEach one unique and very time consumingThis client can either call outr customer service line for an update

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The EOB statement has been mailed to the business, Texas Radiology Associates two timesThe mail was send certified so I have proof that they received my letters and copies of the documents in questionMy letter and copies of documents was received by the business on January 22, and was signed for by E***.This response is totally unacceptable and very unprofessional especially trying to blame it now on the patient or the responsible partyThe business has the necessary insurance and contact information since quit some timeThey could also look that up on the internet or even get in touch with Loomis, our insurance via Internet.I would like to receive a letter of apology and a statement confirming that they have no more invoices or claims open against us or our insurance the Loomis Company.Thank you very much
Regards,
*** ***

This is in response to complaint #*** for *** ***The DOS in question is 3/16/15, I have listed in detail the transactions that took place on the patients account.3/24/Claim filed to patients BCBS - This is the only insurance we received at the TOS.3/27/Received
payment/adjustment from the carrier - balance due from patient 69.204/4/Patient Sent statement4/21/Patient called to get account number so she could print itemized from the web portal which was provided to her by the call center representative(Itemized billed do not have the diagnosis as claims forms to the carrier do, a patient could need to contact their referring physician to obtain the diagnosis.4/21/Patient still had issues with portal so she called back again and a representative mailed her a copy of the itemized billed.6/2/Patient left voice mail that a balance was still due on her account.7/8/Account sent to collections for non payment.8/8/Patient called stating we had not provided the insurance all the codes they needed to pay for her servicesShe lets the AR Rep know at this time she has a secondary insuranceThe patient had been sending itemized bills to the agency instead of providing us with the information to file a claim with all necessary informationThe patients account was updated and removed from collections and reified to the insurance.8/13/Patient makes Credit card payment for balance due.Once we receive payment from the patients insurance we will refund the patient the overpayment after insurance paymentWe are deeply sorry that this has been an issue for the patient and have updated her account with the information necessary to file a claim to her secondaryShould she need further assistance please contact the customer service team and a representative will be happy to assistSincerely,
Bridget B***

This letter is in response to the complaint filed by *** *** *** ID #***
"LETTER-SPACING: -0.3pt>In review of the patients account BCBS was filed and applied the balance after insurance adjustment to the patient's deductibleWe did have the Medicaid on file for this patient and it was filed on 5/30/the same day payment posted for BCBS Medicaid rejected the claim or not being able to identify the patientThe claim was filed again on 6/3/14, 6/18/14, 6/20/14, 6/23/14, 7/7/14, 8/14/and each time denied for being unable to ID the patientThe problem was BCBS has the patient's name listed one way and paid and Medicaid another wayMedicaid requires the patients name to be exactly the same as they have it in their systemThe claim was again refiled on 12/22/after being sent to the collection since Medicaid could not identify the patient and a denial received on 1/8/for no authorization, which will result in a write off for the Medicaid
The collection agency CMRE has been contacted to remove the account from agency and to send the patient a letter stating it is being removedThe account will be adjusted in our system to reflect and insurance write off based on the denial for no authorization and a zero balance sent to the patient
Sincerely,
Bridget B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

I bought my husband a pair of Kickasso Roshe for ChristmasWhen he went to wear them for the first time in May, the paint was cracking on the side of the solesI contacted Kickasso to see what I could do to fix itHe had me send them back to him; postage paidWithin about a week I had them backHe had repainted them! They were bright, and slick, and very beautiful! He completely exceeded my expectationsI am a customer for life!

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, LLC provides medical billing management services on behalf Texas Radiology AssociatesAs suchI am responding to your inquiry on their behalfIt is our mutual goal to
provide accurate and timely billing services in a satisfying manner to the patients of Texas Radiology Associates.Our review of the patient's account has resulted in these findings:
The radiology report on file for date of service 10/19/indicates the same date of birth as in the patient's accountWe have no record of anyone calling the billing office on this accountAs a result of these findings, we have taken the following corrective actions:
If the patient still disputes please have them call our billing number at (866) 437-We apologize for the inconvenience this has caused *** ***At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at ***
Renee ***ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN

This letter is in response to complaint #*** regarding patient *** *** We would like to apologize for any inconvenience the patient has endured I have reviewed the patients account and the details documented with in the notes regarding phone calls the patient has made to
customer service.10/14/2014-The patient called into verify her balance and what the services were for At that time she was told the current patient balance was $and the remaining balance was pending with the insurance at that time The CSM confirmed for the patient that we were not associated with the Showmocker Group and the patient realized she had made a mistake and confirmed that she was on payment plan for $ The CSM also confirmed for the patient that there was a balance outstanding with the insurance and that that patient may have additional financial responsibility after the claim processed12/17/2014-The patients spouse called in regarding the account being sent to collections and stated they paid a lump sum balance of That amount was the balance due at the time for claims processed by the carrier The patient was informed on the 10/14/call that other charges still remained with the carrier and there could be possible financial responsibility after the carrier processed the claim I reviewed the call recording from 10/14/and no request for a reduction was discussed on the balance due by patient on that date The patient did go on line and make the payment of on 10/14/but there were still outstanding charges on the accountNo additional payments were made by the patient after the 10/14/and the account did go to collections in March of fro failure to comply with the arranged payment plan The balance of was sent to agency for no paymentWe have contacted the collection agency and asked them to remove the account from collections and to send the patient a letter stating the account has been removed We are also offering the patient a discount on the account for her out of pocket expenses fro therefore leaving her a and mailing the patient a zero balance statementIf we can be of further assistance please let me knowSincerely,
*** ***
AR Supervisor

Lawyer unable to testify truthfully when the outcome doesn't benefit her decisionLawyer is also very rude and difficult to work withLawyer will not perform all duties that are included in her expensive feesLawyer also does not return your calls or address your concerns genuinely in a timely manner

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of Texas Radiology Associates. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Texas Radiology Associates. Our review of the patient's account has resulted in these findings: ·         The dates of service of 03/24/2014 and 09/09/2014 were submitted to the patients insurance, on two separate occasions. ·         According to our records we never received a payment from the insurance company. ·         We received a letter from the patients insurance, stating they have made the payment. As a result of these findings, we have taken the following corrective actions: ·      We have forwarded the account over to our payments posting department for review. The account is currently on hold. ·      Upon review, the payments team will contact the insurance and process any payments made to Texas Radiology Associates. ·      If you have any further questions, please do not hesitate to contact us at the customer service number listed on your statement. We apologize for the inconvenience this has caused Ms. Gerstner. At this time, we request you close this complaint as we have resolved it in a satisfactory manner. If you have any questions, please feel free to contact me by e-mail at ch[redacted]@zotecpartners.com Christy [redacted] Customer Service Representative Zotec Partners 11460 N. Meridian Street, Ste 200 Carmel, IN 46032

Patient is [redacted]
DOS 3/28/14 and 9/9/14-Claim was filed to the patients insurance twice, the EOB's we received did not show a payment issued but denied as duplicate.  We did not have anumber on file to contact the patients insurance so the patient was...

billed.
Staments filed to the patient on the following dates along with calls:
          9-16-14 Statement Sent
          10-21-14 Phone Call to patient
          11-20-14 Phone call to patient
          12-2-14 Phone call to patient
          2-10-15 Statement to Patient
Patient did mail in information in 10-2014 but there was no copies of EOB's just letters stating payment had been made and still no contact information for the carrier.
Patient's spouse did call in on 1/9/15 and at that time confirmed we had the correct insurance information and to file the claims.
I have attempted to login to an online portal provided by the carrier but they have failed to provide me a password to do.  I have went through their corporate office to obtain a phone number for claim status. I was not given a phone number but was transferred to an automated system which stated I must obtain the EOB's off line.  I was able to confirm payment information which I have placed accounts on hold for the patient so they will not be billed for the balances while we continue to try and obtain the EOB from teh carrier or if the patient could provide a copy of that EOB.
    
      &nb

I received a collection agency letter with amount owed for services from Texas Radiology Services. No bill/invoice/letter/e-mail/text/phone call or carrier pigeon ever sent or received from this entity. No follow-up either. I only received collections letter from a separate company. This company operates out of and in tandem within doctor's offices or clinics, without patient's choice, yet bills separately. They need to fix their very suspect billing system. Extremely frustrating that a shady business that wasn't hired directly can wreck and threaten someone's credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]as stated by the business the account is on hold so for me this issue is not resolved until the business confirms that the account is satisfied and we have no more open balances.thank you very much
Regards,
[redacted]

I received a bill for which I paid online that was 100% covered by my insurance. My insurance company also paid them. Tried several times through automated billing phone unable to talk to human to get refund. Left several messages at main office through billing office and business manager none of which were never returned. Sent 3 e-mails none replied. Finally went through card company and filed a complaint to receive return of payment. Worst customer service ever for a medical practice.

This is in response to complaint #[redacted] regarding [redacted]. We have reviewed the complaint and confirmed the following.7/20/15 - [redacted] called in stating that he did not have this procedure performed.7/22/15 -The facility where the service was performed was contacted by our staff...

and was confirmed that the services did belong to Mr. Henry.11/5/15 - [redacted] called again stating that he did not have the procedure performed.11/6/15 —We reached out to the facility again and spoke with additional staff and urged that [redacted] continues to state he did not have the procedure performed. The contact at the facility researched further and did locate an admitting error on their part and is working to resolve that on their side. We were told to allow 7-14 days for them to complete their follow up.11/17/15 - The charges have been removed from Mr. Henry's account for Texas Radiology Associates and the account reflects no charges and a zero balance.Please let us know if we can be of further assistance to [redacted] or if additional questions need to be answered, we are happy to help in any way we can.
Sincerely,
Bridget [redacted] AR Supervisor

We received a final notice bill in the middle of March for services rendered in November of the previous year. It stated that if we did not pay immediately that we would be referred to a collection agency. We have never received any bills from them in the past. It is amazing that multiple bills never made it to us; there is no way all these bills were lost in the mail. They have a major problem with their billing department! We have a excellent credit rating; I would have been very upset if this small bill would have wrecked our credit. This bill was for medical services rendered while in the hospital; we of course had no knowledge of the service until we received this bill. I called earlier today to question why we never received this bill and was treated rudely. I asked to speak with a supervisor and was told they would have to call me later that day but needless to say I never received a call.

It says on my website please don't order if you're not patient. I am one man doing highly detailed art on shoes. I do this for fun. I'm not here to take anyone's money. I have a waiting list. And I'm working on the shoes one pair at a time. I currently have about 300 pairs in line. Each one unique...

and very time consuming. This client can either call outr customer service line for an update.