In June this year, Mr [redacted] came out to [redacted] a couple of locksThe appointment was scheduled through my home warranty, and I provided my credit card information to the business, as I asked them to [redacted] one lock at the property in addition to those that were covered by the home warranty service feeMr [redacted] came out, ***ed the requested locks, and then charged my credit card for ***ing three additional locks (as opposed to one)When I received the invoice, I called Mr [redacted] to let them know that they had overcharged meEven if I had asked them to [redacted] three additional locks, it would have been impossible for them to do so as the property simply does not have that many locksI was assured that a refund for the difference would be issuedHowever, time passed and nothing happened, so I called again, and again, and againEach time I was told that the refund was being processed and that they would "check on that." Now three months have passed and I still have not received th
In June this year, Mr*** came out to *** a couple of locksThe appointment was scheduled through my home warranty, and I provided my credit card information to the business, as I asked them to *** one lock at the property in addition to those that were covered by the home warranty service feeMr*** came out, ***ed the requested locks, and then charged my credit card for ***ing three additional locks (as opposed to one)When I received the invoice, I called Mr*** to let them know that they had overcharged meEven if I had asked them to *** three additional locks, it would have been impossible for them to do so as the property simply does not have that many locksI was assured that a refund for the difference would be issuedHowever, time passed and nothing happened, so I called again, and again, and againEach time I was told that the refund was being processed and that they would "check on that." Now three months have passed and I still have not received th
I called this service because I'm a new landlord and needed a tenant mailbox lock ***edI explained that it was a USPS run community mailbox in the subdivisionThe lady on the phone who scheduled my service assured me that they had done this before and that the technician knew what to doHe got out there and said he couldn't change the lock because it was a USPS mailbox,, and then the company still charged me $for the tripIt seemed to me like the lady likely knew he couldn't do it, but schedule the service trip because she knew I'd still have to pay the $
On 9/1/I had a lock re-keyed at my rental property *** *** *** *** ** ***The Business charged me $via invoice number that I paid there and then with my credit cardI told the technician that they should mail me a hard copy receipt to my home address *** *** *** *** ** *** for tax purposesThe first invoice showed the work location to be the same as my homeI called them to correct the mistake and send me a new invoice changing the work locationThe second invoice they sent also had my home address as the work locationI called a third time on 9/21/and spoke with Joel (who was the same guy I had spoken to earlier) and told him to send me correct invoice with the correct work location, i.e*** *** *** *** ** ***In fact I waited on the phone until he told me he had corrected it and printed the correctionI received the third invoice yesterday and it is showing the work location as my home address againI had told Joel t
We did in fact charge a service call although we did not [redacted] the mailbox.In listening to the recorded calls with the customer he informs us that the lock he wanted us to [redacted] on the mailbox was one that is meant for tenants access. Upon arrival to the service location the technician determined...
the mailbox to be the property of the USPS. It is illegal to tamper in any way with property of the USPS.Mr. [redacted] / Texas [redacted] was unable to perform the service through no fault of our own.Please let us know if we can be of any assistance.Thank youRegards,[redacted] / Mr. [redacted] ServicesDirector of National Sales and Marketing([redacted])[redacted]-[redacted].com[redacted].com
In June this year, Mr [redacted] came out to [redacted] a couple of locksThe appointment was scheduled through my home warranty, and I provided my credit card information to the business, as I asked them to [redacted] one lock at the property in addition to those that were covered by the home warranty service feeMr [redacted] came out, ***ed the requested locks, and then charged my credit card for ***ing three additional locks (as opposed to one)When I received the invoice, I called Mr [redacted] to let them know that they had overcharged meEven if I had asked them to [redacted] three additional locks, it would have been impossible for them to do so as the property simply does not have that many locksI was assured that a refund for the difference would be issuedHowever, time passed and nothing happened, so I called again, and again, and againEach time I was told that the refund was being processed and that they would "check on that." Now three months have passed and I still have not received th
In June this year, Mr*** came out to *** a couple of locksThe appointment was scheduled through my home warranty, and I provided my credit card information to the business, as I asked them to *** one lock at the property in addition to those that were covered by the home warranty service feeMr*** came out, ***ed the requested locks, and then charged my credit card for ***ing three additional locks (as opposed to one)When I received the invoice, I called Mr*** to let them know that they had overcharged meEven if I had asked them to *** three additional locks, it would have been impossible for them to do so as the property simply does not have that many locksI was assured that a refund for the difference would be issuedHowever, time passed and nothing happened, so I called again, and again, and againEach time I was told that the refund was being processed and that they would "check on that." Now three months have passed and I still have not received th
I called this service because I'm a new landlord and needed a tenant mailbox lock ***edI explained that it was a USPS run community mailbox in the subdivisionThe lady on the phone who scheduled my service assured me that they had done this before and that the technician knew what to doHe got out there and said he couldn't change the lock because it was a USPS mailbox,, and then the company still charged me $for the tripIt seemed to me like the lady likely knew he couldn't do it, but schedule the service trip because she knew I'd still have to pay the $
On 9/1/I had a lock re-keyed at my rental property *** *** *** *** ** ***The Business charged me $via invoice number that I paid there and then with my credit cardI told the technician that they should mail me a hard copy receipt to my home address *** *** *** *** ** *** for tax purposesThe first invoice showed the work location to be the same as my homeI called them to correct the mistake and send me a new invoice changing the work locationThe second invoice they sent also had my home address as the work locationI called a third time on 9/21/and spoke with Joel (who was the same guy I had spoken to earlier) and told him to send me correct invoice with the correct work location, i.e*** *** *** *** ** ***In fact I waited on the phone until he told me he had corrected it and printed the correctionI received the third invoice yesterday and it is showing the work location as my home address againI had told Joel t
We did in fact charge a service call although we did not [redacted] the mailbox.In listening to the recorded calls with the customer he informs us that the lock he wanted us to [redacted] on the mailbox was one that is meant for tenants access. Upon arrival to the service location the technician determined...
the mailbox to be the property of the USPS. It is illegal to tamper in any way with property of the USPS.Mr. [redacted] / Texas [redacted] was unable to perform the service through no fault of our own.Please let us know if we can be of any assistance.Thank youRegards,[redacted] / Mr. [redacted] ServicesDirector of National Sales and Marketing([redacted])[redacted]-[redacted].com[redacted].com