Texas Star Smiles Dentistry

This letter is in response to complaint letter #*** We have reviewed the account and contacted the dental insurance company, *** Insurance regarding this matterOur office submitted the claim for date of service 4/25/three timesWe continued to submit and resubmit the claim as a
courtesy to the patient*** Insurance confirms that they did receive the additional information that they requested, however advised that the treatment received on 4/25/was not covered*** Insurance said they will send the patient & provider another copy of the explanation of benefitsOur office mailed three billing statements to the last known address on fileAn audit of accounts revealed that there was still a balance on *** *** account in the amount of $A final billing notice was sent to the last known address to attempt collecting payment prior to our office referring the account to collectionsThe final billing statement sent was returned mail but had a forwarding address listed, so we forwarded the bill to that address to see if we could make contact with the patientWe received an email on 10/25/that Ms*** called in with questions on the final notice bill she receivedWe reviewed the account and called *** Insurance to confirm information, then we called Ms***, but her voicemail did not allow us to leave a voicemailPatient called back on 10/27/16, and we returned her call on 10/28/We explained to the patient that we had provided her insurance company with the information that they requested, however they denied the claimWe let her know that we did call *** Insurance to confirm the informationMs*** asked if her account had been sent to collections, and our office let her know that it has not been sent yetWe discussed the possibility of making payment arrangementsWe agreed to divide the balance of $into or paymentsAnd if payments made when we agreed, then we would not send the account to collections.The person that handles the billing and collections on accounts is *** ***She can be reached at our office phone #*** or by email ***

This letter is in response to complaint letter #*** We have reviewed the account and contacted the dental
insurance company, *** Insurance regarding this matter
Our office submitted the claim for date of service 4/25/three timesWe continued to submit and resubmit the claim as a courtesy to the patient*** Insurance confirms that they did receive the additional information that they requested, however advised that the treatment received on 4/25/was not covered*** Insurance said they will send the patient & provider another copy of the explanation of benefits
Our office mailed three billing statements to the last known address on fileAn audit of accounts revealed that there was still a balance on *** *** account in the amount of $A final billing notice was sent to the last known address to attempt collecting payment prior to our office referring the account to collectionsThe final billing statement sent was returned mail but had a forwarding address listed, so we forwarded the bill to that address to see if we could make contact with the patient
We received an email on 10/25/that Ms*** called in with questions on the final notice bill she receivedWe reviewed the account and called *** Insurance to confirm information, then we called Ms***, but her voicemail did not allow us to leave a voicemailPatient called back on 10/27/16, and we returned her call on 10/28/We explained to the patient that we had provided her insurance company with the information that they requested, however they denied the claimWe let her know that we did call *** Insurance to confirm the informationMs*** asked if her account had been sent to collections, and our office let her know that it has not been sent yetWe discussed the possibility of making payment arrangementsWe agreed to divide the balance of $into or paymentsAnd if payments made when we agreed, then we would not send the account to collectionsThe person that handles the billing and collections on accounts is *** ***She can be reached at our office phone #*** or by email ***