Complaint: [redacted] I am rejecting this response because: [redacted] and his staff have been working on my vehicle every day from dec - 11, ill pick up the vehicle only to bring it back the very next day as the problem continues to persist I applaud their efforts in trying to resolve the problem, I will attempt to make an appointment to leave the vehicle over a period of days Regards, Tim Allen
We replaced the evaporative purge canister, evapcanister, solenoid, and cleaned charcoal filter particles from the lines from the fuel tank to the engine. I talked to Mr*** on or about the 26th on December and he said that the light has not returned. I would like to thank Mr*** for allowing me to take care of the vehicle and for being having patience. I also want to say thanks for his business and I look forward to serving him in the future.Thanks***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me*** and his staff followed up to ensure the problem was resolvedI commend *** for assistance - only wished this could have been avoided earlierAgain, thanks
Regards,
*** ***
I have been in contact with Mr. [redacted] and have arranged for him to come by and have the part replaced at no cost. We were looking for a used part to keep Mr. [redacted]'s costs down but it is not available. I made an appointment for him to come by on 12/05/14 to have the part installed but he...
was able to make his appointment. I am now waiting on him to call me back so that I can make another appointment to complete the work. I have apologized to Mr. [redacted] for letting his problem fall through the cracks but have assured him that it will not happen again. We will continue to strive to have the best customer service available to our customers and hope that Mr. [redacted] will give us a second chance in the future.Thanks[redacted]
When Ms. [redacted] came into the shop she was complaining that her belt was squealing and vehicle had overheated. Upon inspection we found that one of the heater hose tee's had been leaking on to the belt which explains why the belt was squealing. I also told her that there were signs that...
the water pump was leaking but that I could not confirm or dismiss what we were seeing. She told me that she thought that the water pump had already been done but was not sure. I told her if it started leaking then she should take it back to the shop that had repaired it before so that they could warranty the repairs. Multiple times during our interaction Ms. [redacted] informed me that she did not have a lot of money and only wanted to repair what was broken. We pride our selves on not selling something on a vehicle that we cannot confirm is bad. When she brought the vehicle back 2 days later we rechecked the system and found that the water pump is indeed leaking. I did call her and inform her of what we found, I estimated the repairs and recommended that we replace the thermostat because it is attached to the water pump. Her dad called me and informed me that he thought we should fix her car at no cost, I did offer a discount but he was not satisfied with what was offered and became very upset with me. At no time did he ask for anything other than to repair at no cost to her. This is one of those cases that we do all we can to inform a customer but they are not going to be happy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am pleased with the response.
Regards,
[redacted]
After contacting Ms. [redacted] I am aware of her concerns. I have assured her that they would be resolved. I have been in constant contact with the tire supplier and have also been checking UPS tracking for the tire that was coming from Phoenix. UPS website just tells us that the...
tire is on the truck for delivery and has been since Monday the 16th. Since the tire had not arrived I found another set of tires at a different wholesaler. I then drove to that supplier in Grand Prairie and picked up the replacement tires. the tires did cost more but I let Ms. [redacted] know that there will not be anymore expense to her. The vehicle was brought in today, May 19th, to have the new 4 tires installed. She arrived early this morning and needed it back by about noon. Her vehicle was completed at 12 she was called about 12:15. We cleaned the wheels, TPMS system was reset, and I personally drove the vehicle to make sure there were no issues. I did assure Ms. [redacted] this is not how we do business and we look forward to serving her in the future. As far as I know, she is satisfied with the way things turned out.
Complaint: [redacted]
I am rejecting this response because:[redacted] and his staff have been working on my vehicle every day from dec 8 - 11, ill pick up the vehicle only to bring it back the very next day as the problem continues to persist. I applaud their efforts in trying to resolve the problem, I will attempt to make an appointment to leave the vehicle over a period of days
Regards,
Tim Allen
Complaint: [redacted] I am rejecting this response because: [redacted] and his staff have been working on my vehicle every day from dec - 11, ill pick up the vehicle only to bring it back the very next day as the problem continues to persist I applaud their efforts in trying to resolve the problem, I will attempt to make an appointment to leave the vehicle over a period of days Regards, Tim Allen
We replaced the evaporative purge canister, evapcanister, solenoid, and cleaned charcoal filter particles from the lines from the fuel tank to the engine. I talked to Mr*** on or about the 26th on December and he said that the light has not returned. I would like to thank Mr*** for allowing me to take care of the vehicle and for being having patience. I also want to say thanks for his business and I look forward to serving him in the future.Thanks***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me*** and his staff followed up to ensure the problem was resolvedI commend *** for assistance - only wished this could have been avoided earlierAgain, thanks
Regards,
*** ***
I have been in contact with Mr. [redacted] and have arranged for him to come by and have the part replaced at no cost. We were looking for a used part to keep Mr. [redacted]'s costs down but it is not available. I made an appointment for him to come by on 12/05/14 to have the part installed but he...
was able to make his appointment. I am now waiting on him to call me back so that I can make another appointment to complete the work. I have apologized to Mr. [redacted] for letting his problem fall through the cracks but have assured him that it will not happen again. We will continue to strive to have the best customer service available to our customers and hope that Mr. [redacted] will give us a second chance in the future.Thanks[redacted]
When Ms. [redacted] came into the shop she was complaining that her belt was squealing and vehicle had overheated. Upon inspection we found that one of the heater hose tee's had been leaking on to the belt which explains why the belt was squealing. I also told her that there were signs that...
the water pump was leaking but that I could not confirm or dismiss what we were seeing. She told me that she thought that the water pump had already been done but was not sure. I told her if it started leaking then she should take it back to the shop that had repaired it before so that they could warranty the repairs. Multiple times during our interaction Ms. [redacted] informed me that she did not have a lot of money and only wanted to repair what was broken. We pride our selves on not selling something on a vehicle that we cannot confirm is bad. When she brought the vehicle back 2 days later we rechecked the system and found that the water pump is indeed leaking. I did call her and inform her of what we found, I estimated the repairs and recommended that we replace the thermostat because it is attached to the water pump. Her dad called me and informed me that he thought we should fix her car at no cost, I did offer a discount but he was not satisfied with what was offered and became very upset with me. At no time did he ask for anything other than to repair at no cost to her. This is one of those cases that we do all we can to inform a customer but they are not going to be happy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am pleased with the response.
Regards,
[redacted]
After contacting Ms. [redacted] I am aware of her concerns. I have assured her that they would be resolved. I have been in constant contact with the tire supplier and have also been checking UPS tracking for the tire that was coming from Phoenix. UPS website just tells us that the...
tire is on the truck for delivery and has been since Monday the 16th. Since the tire had not arrived I found another set of tires at a different wholesaler. I then drove to that supplier in Grand Prairie and picked up the replacement tires. the tires did cost more but I let Ms. [redacted] know that there will not be anymore expense to her. The vehicle was brought in today, May 19th, to have the new 4 tires installed. She arrived early this morning and needed it back by about noon. Her vehicle was completed at 12 she was called about 12:15. We cleaned the wheels, TPMS system was reset, and I personally drove the vehicle to make sure there were no issues. I did assure Ms. [redacted] this is not how we do business and we look forward to serving her in the future. As far as I know, she is satisfied with the way things turned out.
Complaint: [redacted]
I am rejecting this response because:[redacted] and his staff have been working on my vehicle every day from dec 8 - 11, ill pick up the vehicle only to bring it back the very next day as the problem continues to persist. I applaud their efforts in trying to resolve the problem, I will attempt to make an appointment to leave the vehicle over a period of days
Regards,
Tim Allen