[redacted] The customers complaint seems to be blaming Absolute Bridal for ??? Assisting her until she ultimately purchased a gownthat she was not satisfied withI have no explanation for a customer doing such and clearly it is not our responsibility to do anything other than what she explained; present our products in a manner whereby our customers can see them and make the appropriate buying decisions that are best for themWe cannot tell in the end WHY a customer ultimately does purchase, however as a business and a specialty store that only deals in 'special order' items and obviously also an EVENT oriented business ie Weddings/ proms/ formals etcwe also cannot accept items in return Because of the afore mentioned, As a business we have a 'NO REFUNDS/ ALL sales Final policy, it is clearly spelled out and explained on our invoice - which Ms [redacted] signedIf we did not have THIS specific policy, it would be inviting people to USE our items on a given day, and then return them afterThough not all customers 'would do such a thing, the invitation to do it cannot exist in our type of business In refto Ms [redacted] want for us to disclose our vendors information, it is not unethical- We simply have a right to not disclose that informationOne of the things that makes us unique is the fact that we provide vendors that are not IN the public eye as much- we have chosen to do this FOR our customers - So that they will not see themselves in dresses that are 'advertised' all over the internet- thus providing them a more 'individual' experience We are required under the Clothing and textile consumers act to maintain records of our vendors - for 'safety reasons' ie in case it was discerned that a particular fabric or ? Was hazardous to public safety- which we DoKeeping our 'ingredients' to what we do, is like keeping a receipe a secret..once you give it away, you know longer are special and since we are, We will maintain our company position on this For Ms [redacted] information however, when advertising online, normally it is simply 'wedding gown' sz _ and the price along with a few descriptive picturesIt is Very unlikely the online shopper is seeking a 'name' of a designer since the reason they are there in the first place is 'price' a large percentage of the timeIt is also not 'normal' for even IN STORE customers to ask a designers nameWe do on occasion have customers ask, however in the end the Bride or prom goer is interested in how THEY look and feel in the gown, not the designer We do our best to assist customers find what they wantOur customer service has long been one of our best features and it will continue to be - As Ms [redacted] admitted, she had been shopping most of the day, but obviously did not purchaseWe thank her for her business , however We find it hard to believe Ms [redacted] purchasing her dress had our customer service been other than acceptable In the wedding and formal business, 'things change' about 25% of the timeCancellations, postponements and breakupsAs a business that has to maintain consistency in business practices, accounting and inventory - we could not possibly consider the in relationships or customers simply changing their mind ,as part of our daily practices We are sorry for whatever happened in Ms [redacted] situation to change her mind VNicosia
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, the complaint against Absolute Bridal is HARD SALES TACTICS Knowing I, the customer, was already tired and frustrated, the sales associate PUSHED a dress that I was not really happy with until she made a sale I was unhappy with the dress from the beginning and this was made VERY clear to the sales associate The implication by Absolute Bridal that it is NOT their responsibility for customer satisfaction is an unacceptable, as well as unethical, business practice The customer’s complaint seems to be blaming Absolute Bridal for ??? Assisting her until she ultimately purchased a gownthat she was not satisfied withI have no explanation for a customer doing such and clearly it is not our responsibility to do anything other than what she explained; present our products in a manner whereby our customers can see them and make the appropriate buying decisions that are best for themWe cannot tell in the end WHY a customer ultimately does purchase, however as a business and a specialty store that only deals in 'special order' items and obviously also an EVENT oriented business ie Weddings/ proms/ formals etcwe also cannot accept items in return The “No Refunds/All Sales Final” Policy is understandable; however the reason for said policy is unreasonableFor any company NOT to assist a customer in the resale of an item purchased is also unreasonable and an unreasonable business practice, especially for a small local store Because of the afore mentioned, As a business we have a 'NO REFUNDS/ ALL sales Final policy, it is clearly spelled out and explained on our invoice - which Ms [redacted] signedIf we did not have THIS specific policy, it would be inviting people to USE our items on a given day, and then return them afterThough not all customers 'would do such a thing, the invitation to do it cannot exist in our type of business In general, MOST people DO ASK about the dress designer when purchasing a Wedding Gown When I posted this dress online, I had several inquiries as to the designer and in Absolute Bridal deliberate withholding of pertinent information, I was unable to resell the dress purchased from their store under duress In refto Ms [redacted] want for us to disclose our vendors information, it is not unethical- We simply have a right to not disclose that informationOne of the things that makes us unique is the fact that we provide vendors that are not IN the public eye as much- we have chosen to do this FOR our customers - So that they will not see themselves in dresses that are 'advertised' all over the internet- thus providing them a more 'individual' experience In response to Absolute Bridal’s assertion that they have a recipe, ALL restaurants will give a recipe to a customer if they ask For example, a friend of mine once ate at a [redacted] and enjoyed the meal so much she asked for the recipe, which the Chef personally gave her Therefore, their ascertain is unfounded and therefore can be construed as they are hiding something from their customers, intimating an UNETHICAL business practice We are required under the Clothing and textile consumers act to maintain records of our vendors - for 'safety reasons' ie in case it was discerned that a particular fabric or ? Was hazardous to public safety- which we DoKeeping our 'ingredients' to what we do, is like keeping a receipe a secret..once you give it away, you know longer are special and since we are, We will maintain our company position on this Obviously, Absolute Bridal had not had much experience in selling used products online If they did they would know that in the description YES, they are correct – you list “wedding gown, Size?, price, pictures and a description of the dress” HOWEVER, when speaking to people who respond to the advertisement, you must answer questions they ask, such as, “Who designed the dress?” It is not my practice, as it is for Absolute Bridal, to misinform or lie to a perspective buyer If it is in fact Absolute Bridal’s policy to lie to its customers, which again would be an unethical, if not illegal, business practice For Ms [redacted] information however, when advertising online, normally it is simply 'wedding gown' sz _ and the price along with a few descriptive picturesIt is Very unlikely the online shopper is seeking a 'name' of a designer since the reason they are there in the first place is 'price' a large percentage of the timeIt is also not 'normal' for even IN STORE customers to ask a designers nameWe do on occasion have customers ask, however in the end the Bride or prom goer is interested in how THEY look and feel in the gown, not the designer As to the ascertain that Absolute Bridal assists their customers to find what they want, I believe it is heir practice to HARD SELL their customers into purchasing product Absolute Bridal wants them to purchase, in order to “get rid of” stale or old slow moving merchandise The Dress that was PUSHED on me the day in the shop when I was obviously tired is an example of their hard sell practice We do our best to assist customers find what they wantOur customer service has long been one of our best features and it will continue to be - As Ms [redacted] admitted, she had been shopping most of the day, but obviously did not purchaseWe thank her for her business , however We find it hard to believe Ms [redacted] purchasing her dress had our customer service been other than acceptable Regarding Absolute Bridal’s accusation toward my plans, I take that as a personal offence considering my wedding WILL take place on September 13th of this year In their lame attempt to accuse me of a “change” in my plans, they are attempting to take the onus off of their business practices To be perfectly honest, MY mind about the dress never changed I did NOT like it in the store, but was pushed into the purchase by a VERY pushy sales associate and as my fiancé was with me, she can attest to this horrible sales practice In the wedding and formal business, 'things change' about 25% of the timeCancellations, postponements and breakupsAs a business that has to maintain consistency in business practices, accounting and inventory - we could not possibly consider the in relationships or customers simply changing their mind ,as part of our daily practices We are sorry for whatever happened in Ms [redacted] situation to change her mind In conclusion, Absolute Bridal is trying to put the responsibility of their bad business practices on the customer rather than address their business practice of Hard Selling to tired, frustrated customers; neglect of disclosing information regarding their “merchandise”; and their lack of customer service when it comes to product dissatisfaction I would also like to point out that they completely avoided my point of not knowing if this was a consignment dress that I purchased or notI am not satisfied with the outcome to do I feel as a legally disabled person I was taken advantage of and discriminated against due to my sexual preferenceI feel there is something absolute bridal can do whether its I give the dress back and I get in store credit for the amount or cash back I would even be willing to settle on a agreed upon amount upon return of the dress even if its not the full amount
[redacted]The customers complaint seems to be blaming Absolute Bridal for ??? Assisting her until she ultimately purchased a gown... that she was not satisfied with. I have no explanation for a customer doing such and clearly it is not our responsibility to do anything other...
than what she explained; present our products in a manner whereby our customers can see them and make the appropriate buying decisions that are best for them. We cannot tell in the end WHY a customer ultimately does purchase, however as a business and a specialty store that only deals in 'special order' items and obviously also an EVENT oriented business ie Weddings/ proms/ formals etc.. we also cannot accept items in return.
Because of the afore mentioned, As a business we have a 'NO REFUNDS/ ALL sales Final policy, it is clearly spelled out and explained on our invoice - which Ms. [redacted] signed. If we did not have THIS specific policy, it would be inviting people to USE our items on a given day, and then return them after. Though not all customers 'would do such a thing, the invitation to do it cannot exist in our type of business.
In ref. to Ms [redacted] want for us to disclose our vendors information, it is not unethical- We simply have a right to not disclose that information. One of the things that makes us unique is the fact that we provide vendors that are not IN the public eye as much- we have chosen to do this FOR our customers - So that they will not see themselves in dresses that are 'advertised' all over the internet- thus providing them a more 'individual' experience.
We are required under the Clothing and textile consumers act to maintain records of our vendors - for 'safety reasons' ie in case it was discerned that a particular fabric or ? Was hazardous to public safety- which we Do. Keeping our 'ingredients' to what we do, is like keeping a receipe a secret..once you give it away, you know longer are special and since we are, We will maintain our company position on this.
For Ms [redacted] information however, when advertising online, normally it is simply 'wedding gown' sz _ and the price along with a few descriptive pictures. It is Very unlikely the online shopper is seeking a 'name' of a
designer since the reason they are there in the first place is 'price' a large percentage of the time. It is also not 'normal' for even IN STORE customers to ask a designers name. We do on occasion have customers ask, however in the end the Bride or prom goer is interested in how THEY look and feel in the gown, not the designer.
We do our best to assist customers find what they want. Our customer service has long been one of our best features and it will continue to be - As Ms [redacted] admitted, she had been shopping most of the day, but obviously did not purchase. We thank her for her business , however We find it hard to believe Ms. [redacted] purchasing her dress had our customer service been other than acceptable.
In the wedding and formal business, 'things change' about 25% of the time. Cancellations, postponements and breakups. As a business that has to maintain consistency in business practices, accounting and inventory - we could not possibly consider the in relationships or customers simply changing their mind ,as part of our daily practices. We are sorry for whatever happened in Ms. [redacted] situation to change her mind.
V. Nicosia
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, the complaint against Absolute Bridal is HARD SALES TACTICS. Knowing I, the customer, was already tired and frustrated, the sales associate PUSHED a dress that I was not really happy with until she made a sale. I was unhappy with the dress from the beginning and this was made VERY clear to the sales associate. The implication by Absolute Bridal that it is NOT their responsibility for customer satisfaction is an unacceptable, as well as unethical, business practice
The customer’s complaint seems to be blaming Absolute Bridal for ??? Assisting her until she ultimately purchased a gown... that she was not satisfied with. I have no explanation for a customer doing such and clearly it is not our responsibility to do anything other than what she explained; present our products in a manner whereby our customers can see them and make the appropriate buying decisions that are best for them. We cannot tell in the end WHY a customer ultimately does purchase, however as a business and a specialty store that only deals in 'special order' items and obviously also an EVENT oriented business ie Weddings/ proms/ formals etc.. we also cannot accept items in return.
The “No Refunds/All Sales Final” Policy is understandable; however the reason for said policy is unreasonable. For any company NOT to assist a customer in the resale of an item purchased is also unreasonable and an unreasonable business practice, especially for a small local store.
Because of the afore mentioned, As a business we have a 'NO REFUNDS/ ALL sales Final policy, it is clearly spelled out and explained on our invoice - which Ms. [redacted] signed. If we did not have THIS specific policy, it would be inviting people to USE our items on a given day, and then return them after. Though not all customers 'would do such a thing, the invitation to do it cannot exist in our type of business.
In general, MOST people DO ASK about the dress designer when purchasing a Wedding Gown. When I posted this dress online, I had several inquiries as to the designer and in Absolute Bridal deliberate withholding of pertinent information, I was unable to resell the dress purchased from their store under duress.
In ref. to Ms [redacted] want for us to disclose our vendors information, it is not unethical- We simply have a right to not disclose that information. One of the things that makes us unique is the fact that we provide vendors that are not IN the public eye as much- we have chosen to do this FOR our customers - So that they will not see themselves in dresses that are 'advertised' all over the internet- thus providing them a more 'individual' experience.
In response to Absolute Bridal’s assertion that they have a recipe, ALL restaurants will give a recipe to a customer if they ask. For example, a friend of mine once ate at a [redacted] and enjoyed the meal so much she asked for the recipe, which the Chef personally gave her. Therefore, their ascertain is unfounded and therefore can be construed as they are hiding something from their customers, intimating an UNETHICAL business practice.
We are required under the Clothing and textile consumers act to maintain records of our vendors - for 'safety reasons' ie in case it was discerned that a particular fabric or ? Was hazardous to public safety- which we Do. Keeping our 'ingredients' to what we do, is like keeping a receipe a secret..once you give it away, you know longer are special and since we are, We will maintain our company position on this.
Obviously, Absolute Bridal had not had much experience in selling used products online. If they did they would know that in the description YES, they are correct – you list “wedding gown, Size?, price, pictures and a description of the dress”. HOWEVER, when speaking to people who respond to the advertisement, you must answer questions they ask, such as, “Who designed the dress?” It is not my practice, as it is for Absolute Bridal, to misinform or lie to a perspective buyer. If it is in fact Absolute Bridal’s policy to lie to its customers, which again would be an unethical, if not illegal, business practice.
For Ms [redacted] information however, when advertising online, normally it is simply 'wedding gown' sz _ and the price along with a few descriptive pictures. It is Very unlikely the online shopper is seeking a 'name' of a
designer since the reason they are there in the first place is 'price' a large percentage of the time. It is also not 'normal' for even IN STORE customers to ask a designers name. We do on occasion have customers ask, however in the end the Bride or prom goer is interested in how THEY look and feel in the gown, not the designer.
As to the ascertain that Absolute Bridal assists their customers to find what they want, I believe it is heir practice to HARD SELL their customers into purchasing product Absolute Bridal wants them to purchase, in order to “get rid of” stale or old slow moving merchandise. The Dress that was PUSHED on me the day in the shop when I was obviously tired is an example of their hard sell practice.
We do our best to assist customers find what they want. Our customer service has long been one of our best features and it will continue to be - As Ms [redacted] admitted, she had been shopping most of the day, but obviously did not purchase. We thank her for her business , however We find it hard to believe Ms. [redacted] purchasing her dress had our customer service been other than acceptable.
Regarding Absolute Bridal’s accusation toward my plans, I take that as a personal offence considering my wedding WILL take place on September 13th of this year. In their lame attempt to accuse me of a “change” in my plans, they are attempting to take the onus off of their business practices. To be perfectly honest, MY mind about the dress never changed. I did NOT like it in the store, but was pushed into the purchase by a VERY pushy sales associate and as my fiancé was with me, she can attest to this horrible sales practice.
In the wedding and formal business, 'things change' about 25% of the time. Cancellations, postponements and breakups. As a business that has to maintain consistency in business practices, accounting and inventory - we could not possibly consider the in relationships or customers simply changing their mind ,as part of our daily practices. We are sorry for whatever happened in Ms. [redacted] situation to change her mind.
In conclusion, Absolute Bridal is trying to put the responsibility of their bad business practices on the customer rather than address their business practice of Hard Selling to tired, frustrated customers; neglect of disclosing information regarding their “merchandise”; and their lack of customer service when it comes to product dissatisfaction. I would also like to point out that they completely avoided my point of not knowing if this was a consignment dress that I purchased or not. I am not satisfied with the outcome to do I feel as a legally disabled person I was taken advantage of and discriminated against due to my sexual preference. I feel there is something absolute bridal can do whether its I give the dress back and I get in store credit for the amount or cash back I would even be willing to settle on a agreed upon amount upon return of the dress even if its not the full amount.
I thought I would stop by Absolute because I saw an advertisement. I walked into the store and was politely harassed by the employee working there. I was looking for both a flower girl dress and a wedding dress. The employee continually asked me to make an appointment in the afternoon. I explained I couldn't because I was from out of town and couldn't hang around waiting for the appointment. The employee practically followed me around the store asking "are you sure you don't want to make an appointment", over and over again. I had no intentions of pulling any dresses out, I simply wanted to look.
[redacted] The customers complaint seems to be blaming Absolute Bridal for ??? Assisting her until she ultimately purchased a gownthat she was not satisfied withI have no explanation for a customer doing such and clearly it is not our responsibility to do anything other than what she explained; present our products in a manner whereby our customers can see them and make the appropriate buying decisions that are best for themWe cannot tell in the end WHY a customer ultimately does purchase, however as a business and a specialty store that only deals in 'special order' items and obviously also an EVENT oriented business ie Weddings/ proms/ formals etcwe also cannot accept items in return Because of the afore mentioned, As a business we have a 'NO REFUNDS/ ALL sales Final policy, it is clearly spelled out and explained on our invoice - which Ms [redacted] signedIf we did not have THIS specific policy, it would be inviting people to USE our items on a given day, and then return them afterThough not all customers 'would do such a thing, the invitation to do it cannot exist in our type of business In refto Ms [redacted] want for us to disclose our vendors information, it is not unethical- We simply have a right to not disclose that informationOne of the things that makes us unique is the fact that we provide vendors that are not IN the public eye as much- we have chosen to do this FOR our customers - So that they will not see themselves in dresses that are 'advertised' all over the internet- thus providing them a more 'individual' experience We are required under the Clothing and textile consumers act to maintain records of our vendors - for 'safety reasons' ie in case it was discerned that a particular fabric or ? Was hazardous to public safety- which we DoKeeping our 'ingredients' to what we do, is like keeping a receipe a secret..once you give it away, you know longer are special and since we are, We will maintain our company position on this For Ms [redacted] information however, when advertising online, normally it is simply 'wedding gown' sz _ and the price along with a few descriptive picturesIt is Very unlikely the online shopper is seeking a 'name' of a designer since the reason they are there in the first place is 'price' a large percentage of the timeIt is also not 'normal' for even IN STORE customers to ask a designers nameWe do on occasion have customers ask, however in the end the Bride or prom goer is interested in how THEY look and feel in the gown, not the designer We do our best to assist customers find what they wantOur customer service has long been one of our best features and it will continue to be - As Ms [redacted] admitted, she had been shopping most of the day, but obviously did not purchaseWe thank her for her business , however We find it hard to believe Ms [redacted] purchasing her dress had our customer service been other than acceptable In the wedding and formal business, 'things change' about 25% of the timeCancellations, postponements and breakupsAs a business that has to maintain consistency in business practices, accounting and inventory - we could not possibly consider the in relationships or customers simply changing their mind ,as part of our daily practices We are sorry for whatever happened in Ms [redacted] situation to change her mind VNicosia
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, the complaint against Absolute Bridal is HARD SALES TACTICS Knowing I, the customer, was already tired and frustrated, the sales associate PUSHED a dress that I was not really happy with until she made a sale I was unhappy with the dress from the beginning and this was made VERY clear to the sales associate The implication by Absolute Bridal that it is NOT their responsibility for customer satisfaction is an unacceptable, as well as unethical, business practice The customer’s complaint seems to be blaming Absolute Bridal for ??? Assisting her until she ultimately purchased a gownthat she was not satisfied withI have no explanation for a customer doing such and clearly it is not our responsibility to do anything other than what she explained; present our products in a manner whereby our customers can see them and make the appropriate buying decisions that are best for themWe cannot tell in the end WHY a customer ultimately does purchase, however as a business and a specialty store that only deals in 'special order' items and obviously also an EVENT oriented business ie Weddings/ proms/ formals etcwe also cannot accept items in return The “No Refunds/All Sales Final” Policy is understandable; however the reason for said policy is unreasonableFor any company NOT to assist a customer in the resale of an item purchased is also unreasonable and an unreasonable business practice, especially for a small local store Because of the afore mentioned, As a business we have a 'NO REFUNDS/ ALL sales Final policy, it is clearly spelled out and explained on our invoice - which Ms [redacted] signedIf we did not have THIS specific policy, it would be inviting people to USE our items on a given day, and then return them afterThough not all customers 'would do such a thing, the invitation to do it cannot exist in our type of business In general, MOST people DO ASK about the dress designer when purchasing a Wedding Gown When I posted this dress online, I had several inquiries as to the designer and in Absolute Bridal deliberate withholding of pertinent information, I was unable to resell the dress purchased from their store under duress In refto Ms [redacted] want for us to disclose our vendors information, it is not unethical- We simply have a right to not disclose that informationOne of the things that makes us unique is the fact that we provide vendors that are not IN the public eye as much- we have chosen to do this FOR our customers - So that they will not see themselves in dresses that are 'advertised' all over the internet- thus providing them a more 'individual' experience In response to Absolute Bridal’s assertion that they have a recipe, ALL restaurants will give a recipe to a customer if they ask For example, a friend of mine once ate at a [redacted] and enjoyed the meal so much she asked for the recipe, which the Chef personally gave her Therefore, their ascertain is unfounded and therefore can be construed as they are hiding something from their customers, intimating an UNETHICAL business practice We are required under the Clothing and textile consumers act to maintain records of our vendors - for 'safety reasons' ie in case it was discerned that a particular fabric or ? Was hazardous to public safety- which we DoKeeping our 'ingredients' to what we do, is like keeping a receipe a secret..once you give it away, you know longer are special and since we are, We will maintain our company position on this Obviously, Absolute Bridal had not had much experience in selling used products online If they did they would know that in the description YES, they are correct – you list “wedding gown, Size?, price, pictures and a description of the dress” HOWEVER, when speaking to people who respond to the advertisement, you must answer questions they ask, such as, “Who designed the dress?” It is not my practice, as it is for Absolute Bridal, to misinform or lie to a perspective buyer If it is in fact Absolute Bridal’s policy to lie to its customers, which again would be an unethical, if not illegal, business practice For Ms [redacted] information however, when advertising online, normally it is simply 'wedding gown' sz _ and the price along with a few descriptive picturesIt is Very unlikely the online shopper is seeking a 'name' of a designer since the reason they are there in the first place is 'price' a large percentage of the timeIt is also not 'normal' for even IN STORE customers to ask a designers nameWe do on occasion have customers ask, however in the end the Bride or prom goer is interested in how THEY look and feel in the gown, not the designer As to the ascertain that Absolute Bridal assists their customers to find what they want, I believe it is heir practice to HARD SELL their customers into purchasing product Absolute Bridal wants them to purchase, in order to “get rid of” stale or old slow moving merchandise The Dress that was PUSHED on me the day in the shop when I was obviously tired is an example of their hard sell practice We do our best to assist customers find what they wantOur customer service has long been one of our best features and it will continue to be - As Ms [redacted] admitted, she had been shopping most of the day, but obviously did not purchaseWe thank her for her business , however We find it hard to believe Ms [redacted] purchasing her dress had our customer service been other than acceptable Regarding Absolute Bridal’s accusation toward my plans, I take that as a personal offence considering my wedding WILL take place on September 13th of this year In their lame attempt to accuse me of a “change” in my plans, they are attempting to take the onus off of their business practices To be perfectly honest, MY mind about the dress never changed I did NOT like it in the store, but was pushed into the purchase by a VERY pushy sales associate and as my fiancé was with me, she can attest to this horrible sales practice In the wedding and formal business, 'things change' about 25% of the timeCancellations, postponements and breakupsAs a business that has to maintain consistency in business practices, accounting and inventory - we could not possibly consider the in relationships or customers simply changing their mind ,as part of our daily practices We are sorry for whatever happened in Ms [redacted] situation to change her mind In conclusion, Absolute Bridal is trying to put the responsibility of their bad business practices on the customer rather than address their business practice of Hard Selling to tired, frustrated customers; neglect of disclosing information regarding their “merchandise”; and their lack of customer service when it comes to product dissatisfaction I would also like to point out that they completely avoided my point of not knowing if this was a consignment dress that I purchased or notI am not satisfied with the outcome to do I feel as a legally disabled person I was taken advantage of and discriminated against due to my sexual preferenceI feel there is something absolute bridal can do whether its I give the dress back and I get in store credit for the amount or cash back I would even be willing to settle on a agreed upon amount upon return of the dress even if its not the full amount
[redacted]The customers complaint seems to be blaming Absolute Bridal for ??? Assisting her until she ultimately purchased a gown... that she was not satisfied with. I have no explanation for a customer doing such and clearly it is not our responsibility to do anything other...
than what she explained; present our products in a manner whereby our customers can see them and make the appropriate buying decisions that are best for them. We cannot tell in the end WHY a customer ultimately does purchase, however as a business and a specialty store that only deals in 'special order' items and obviously also an EVENT oriented business ie Weddings/ proms/ formals etc.. we also cannot accept items in return.
Because of the afore mentioned, As a business we have a 'NO REFUNDS/ ALL sales Final policy, it is clearly spelled out and explained on our invoice - which Ms. [redacted] signed. If we did not have THIS specific policy, it would be inviting people to USE our items on a given day, and then return them after. Though not all customers 'would do such a thing, the invitation to do it cannot exist in our type of business.
In ref. to Ms [redacted] want for us to disclose our vendors information, it is not unethical- We simply have a right to not disclose that information. One of the things that makes us unique is the fact that we provide vendors that are not IN the public eye as much- we have chosen to do this FOR our customers - So that they will not see themselves in dresses that are 'advertised' all over the internet- thus providing them a more 'individual' experience.
We are required under the Clothing and textile consumers act to maintain records of our vendors - for 'safety reasons' ie in case it was discerned that a particular fabric or ? Was hazardous to public safety- which we Do. Keeping our 'ingredients' to what we do, is like keeping a receipe a secret..once you give it away, you know longer are special and since we are, We will maintain our company position on this.
For Ms [redacted] information however, when advertising online, normally it is simply 'wedding gown' sz _ and the price along with a few descriptive pictures. It is Very unlikely the online shopper is seeking a 'name' of a
designer since the reason they are there in the first place is 'price' a large percentage of the time. It is also not 'normal' for even IN STORE customers to ask a designers name. We do on occasion have customers ask, however in the end the Bride or prom goer is interested in how THEY look and feel in the gown, not the designer.
We do our best to assist customers find what they want. Our customer service has long been one of our best features and it will continue to be - As Ms [redacted] admitted, she had been shopping most of the day, but obviously did not purchase. We thank her for her business , however We find it hard to believe Ms. [redacted] purchasing her dress had our customer service been other than acceptable.
In the wedding and formal business, 'things change' about 25% of the time. Cancellations, postponements and breakups. As a business that has to maintain consistency in business practices, accounting and inventory - we could not possibly consider the in relationships or customers simply changing their mind ,as part of our daily practices. We are sorry for whatever happened in Ms. [redacted] situation to change her mind.
V. Nicosia
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, the complaint against Absolute Bridal is HARD SALES TACTICS. Knowing I, the customer, was already tired and frustrated, the sales associate PUSHED a dress that I was not really happy with until she made a sale. I was unhappy with the dress from the beginning and this was made VERY clear to the sales associate. The implication by Absolute Bridal that it is NOT their responsibility for customer satisfaction is an unacceptable, as well as unethical, business practice
The customer’s complaint seems to be blaming Absolute Bridal for ??? Assisting her until she ultimately purchased a gown... that she was not satisfied with. I have no explanation for a customer doing such and clearly it is not our responsibility to do anything other than what she explained; present our products in a manner whereby our customers can see them and make the appropriate buying decisions that are best for them. We cannot tell in the end WHY a customer ultimately does purchase, however as a business and a specialty store that only deals in 'special order' items and obviously also an EVENT oriented business ie Weddings/ proms/ formals etc.. we also cannot accept items in return.
The “No Refunds/All Sales Final” Policy is understandable; however the reason for said policy is unreasonable. For any company NOT to assist a customer in the resale of an item purchased is also unreasonable and an unreasonable business practice, especially for a small local store.
Because of the afore mentioned, As a business we have a 'NO REFUNDS/ ALL sales Final policy, it is clearly spelled out and explained on our invoice - which Ms. [redacted] signed. If we did not have THIS specific policy, it would be inviting people to USE our items on a given day, and then return them after. Though not all customers 'would do such a thing, the invitation to do it cannot exist in our type of business.
In general, MOST people DO ASK about the dress designer when purchasing a Wedding Gown. When I posted this dress online, I had several inquiries as to the designer and in Absolute Bridal deliberate withholding of pertinent information, I was unable to resell the dress purchased from their store under duress.
In ref. to Ms [redacted] want for us to disclose our vendors information, it is not unethical- We simply have a right to not disclose that information. One of the things that makes us unique is the fact that we provide vendors that are not IN the public eye as much- we have chosen to do this FOR our customers - So that they will not see themselves in dresses that are 'advertised' all over the internet- thus providing them a more 'individual' experience.
In response to Absolute Bridal’s assertion that they have a recipe, ALL restaurants will give a recipe to a customer if they ask. For example, a friend of mine once ate at a [redacted] and enjoyed the meal so much she asked for the recipe, which the Chef personally gave her. Therefore, their ascertain is unfounded and therefore can be construed as they are hiding something from their customers, intimating an UNETHICAL business practice.
We are required under the Clothing and textile consumers act to maintain records of our vendors - for 'safety reasons' ie in case it was discerned that a particular fabric or ? Was hazardous to public safety- which we Do. Keeping our 'ingredients' to what we do, is like keeping a receipe a secret..once you give it away, you know longer are special and since we are, We will maintain our company position on this.
Obviously, Absolute Bridal had not had much experience in selling used products online. If they did they would know that in the description YES, they are correct – you list “wedding gown, Size?, price, pictures and a description of the dress”. HOWEVER, when speaking to people who respond to the advertisement, you must answer questions they ask, such as, “Who designed the dress?” It is not my practice, as it is for Absolute Bridal, to misinform or lie to a perspective buyer. If it is in fact Absolute Bridal’s policy to lie to its customers, which again would be an unethical, if not illegal, business practice.
For Ms [redacted] information however, when advertising online, normally it is simply 'wedding gown' sz _ and the price along with a few descriptive pictures. It is Very unlikely the online shopper is seeking a 'name' of a
designer since the reason they are there in the first place is 'price' a large percentage of the time. It is also not 'normal' for even IN STORE customers to ask a designers name. We do on occasion have customers ask, however in the end the Bride or prom goer is interested in how THEY look and feel in the gown, not the designer.
As to the ascertain that Absolute Bridal assists their customers to find what they want, I believe it is heir practice to HARD SELL their customers into purchasing product Absolute Bridal wants them to purchase, in order to “get rid of” stale or old slow moving merchandise. The Dress that was PUSHED on me the day in the shop when I was obviously tired is an example of their hard sell practice.
We do our best to assist customers find what they want. Our customer service has long been one of our best features and it will continue to be - As Ms [redacted] admitted, she had been shopping most of the day, but obviously did not purchase. We thank her for her business , however We find it hard to believe Ms. [redacted] purchasing her dress had our customer service been other than acceptable.
Regarding Absolute Bridal’s accusation toward my plans, I take that as a personal offence considering my wedding WILL take place on September 13th of this year. In their lame attempt to accuse me of a “change” in my plans, they are attempting to take the onus off of their business practices. To be perfectly honest, MY mind about the dress never changed. I did NOT like it in the store, but was pushed into the purchase by a VERY pushy sales associate and as my fiancé was with me, she can attest to this horrible sales practice.
In the wedding and formal business, 'things change' about 25% of the time. Cancellations, postponements and breakups. As a business that has to maintain consistency in business practices, accounting and inventory - we could not possibly consider the in relationships or customers simply changing their mind ,as part of our daily practices. We are sorry for whatever happened in Ms. [redacted] situation to change her mind.
In conclusion, Absolute Bridal is trying to put the responsibility of their bad business practices on the customer rather than address their business practice of Hard Selling to tired, frustrated customers; neglect of disclosing information regarding their “merchandise”; and their lack of customer service when it comes to product dissatisfaction. I would also like to point out that they completely avoided my point of not knowing if this was a consignment dress that I purchased or not. I am not satisfied with the outcome to do I feel as a legally disabled person I was taken advantage of and discriminated against due to my sexual preference. I feel there is something absolute bridal can do whether its I give the dress back and I get in store credit for the amount or cash back I would even be willing to settle on a agreed upon amount upon return of the dress even if its not the full amount.
I thought I would stop by Absolute because I saw an advertisement. I walked into the store and was politely harassed by the employee working there. I was looking for both a flower girl dress and a wedding dress. The employee continually asked me to make an appointment in the afternoon. I explained I couldn't because I was from out of town and couldn't hang around waiting for the appointment. The employee practically followed me around the store asking "are you sure you don't want to make an appointment", over and over again. I had no intentions of pulling any dresses out, I simply wanted to look.