Texas Total Comfort Systems

Unfortunately my tech got a bad new motor from supply house he installed and the motor failed to function. He had a new motor that was a 1/4 hp larger but was new just been in his truck for a while he installed this motor and added the wrong cap so motor stopped working . After motor stopped...

customer called me and I reviewed circumstances and replaced with correct motor and cap and disciplined technician on installation of correct parts even if it takes more time to do job correctly. All three motors had never been used just bad judgment on tech and he was disciplined appropriately. I apologize for any inconvenience. Thanks for bringing this to my attention as that's how we improve on service  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
I do not accept the business owner's response to my compliant.  I never was asked Friday if I gave permission to do the repairs.  He is missing the point.  I gave permission to make the repairs when I called them on Thursday.  My point is this: 1) you should not charge me for processing the warrant repair.  Sorry, but other businesses do not charge for this.  I mean what is the point of having something under warranty? 2) you should have sent the same repair man on Friday that was sent on Thursday, so no confusion on repair costs. 3) It's a poor way of conducting business to tell the customer one thing on Thursday and something different thing (price) on Friday.  I was expecting the total bill to be $225 ($155 + $75 for fan motor).  My original response didn't come over with this because it's not self explanatory and my response came over blank!
Regards,
[redacted]

We responded to a call for service on 07-28-2016 from [redacted].  We have never been to her home before this call.  The Tech ([redacted]) who originally went to her house did diagnose the problem as a bad condenser fan motor and capacitor.  He could not confirm if the parts were under...

warranty from Carrier since carrier was closed.  He did show Mrs. [redacted], on his Ipad what the capacitor and service call price would be if they were not under warranty.  He did not have a price for the motor in his price book.  She was also told we would check the next day with Carrier to see if parts were under warranty.  She stated to him she wanted it repaired.  The next day she was notified that the parts were under manufactures warranty but she would be responsible for the labor.  She advised to go ahead with the repair.  We then sent Tech (Bryan) out to replace the parts.  She did not ask for a price again.Mrs. [redacted] did call our office and talked to me on 07-29-2016, after she was presented the invoice and paid it.  She asked why we charged for warranty work.  I explained that Carriers warranty only covers the parts and that we don't get reimbursed for our labor cost.  She said she ok.  She never asked for a refund or discount.