Mrs *** was furnished a vehicle while her car was being repairedIt was bought As Is, however she purchased an extended warrantyAt my expense, I had her motor rebuilt, complete top end, including valves, rods, pistons and ringsI have pictures before and after rebuild, including by check for
for the repairThe vehicle was running perfectly when delivered to herweeks later the oil pump gave out at 122,miles on the engineHer warranty company, after inspection, has agreed to replace the motor at no expense to Mrs***As this response is being written, the new engine is being installed in her Lexus and should be ready to pick up MondayThe new engine will have a year warranty guaranteed by the repair facility. The real issue is, Mrs*** was a co-signer on the vehicleThe signer defaulted on the loan and now Mrs*** is responsible for the payment, and now owns the vehicleThis is the second vehicle she has bought from usWe have done everything to help her with her carShe still owes our dealership down payment, which I have not processed her check, and do not intend toIn good faith I have helped herI have never avoided or not tried to help her resolve the issue with her vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Mrs *** was furnished a vehicle while her car was being repairedIt was bought As Is, however she purchased an extended warrantyAt my expense, I had her motor rebuilt, complete top end, including valves, rods, pistons and ringsI have pictures before and after rebuild, including by check for
for the repairThe vehicle was running perfectly when delivered to herweeks later the oil pump gave out at 122,miles on the engineHer warranty company, after inspection, has agreed to replace the motor at no expense to Mrs***As this response is being written, the new engine is being installed in her Lexus and should be ready to pick up MondayThe new engine will have a year warranty guaranteed by the repair facility. The real issue is, Mrs*** was a co-signer on the vehicleThe signer defaulted on the loan and now Mrs*** is responsible for the payment, and now owns the vehicleThis is the second vehicle she has bought from usWe have done everything to help her with her carShe still owes our dealership down payment, which I have not processed her check, and do not intend toIn good faith I have helped herI have never avoided or not tried to help her resolve the issue with her vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me