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Texas VA Mortgage

4400 State Highway 121 STE 205, Lewisville, Texas, United States, 75056-4561

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Texas VA Mortgage Reviews (%countItem)

Very friendly and helpful 🤗, Misty was so nice and helpful to me Thank you Misty!🤗

I appreciated being informed by TVAM with information I didn?t know and as buying a home is a new experience I had to understand stand not getting the same attention as initially but I realized down the line not to take things personally

I am pleased wih the way everything went on our refinance.

Great staff, smooth process from beginning to end, always available when I had questions

Great job. The process was handled smooth and efficiently. Thanks again.

You guys were very professional and polite. I really enjoyed the experience .

All the staff were very attentive and patient in their approach. There are several delays, due to our timing and all were handled correctly. Thank you.

Great Company! Smooth and easy process with an excellent staff!

My loan officer, Sal, was super informative and answered all my questions. Everyone at Texas VA Mortgage as friendly & professional.

This was a hassle free and smooth experience. I will definitely use them again fo any lending need I have.

It was really a quick and easy process. A+ Pleasure to work with.

Texas VA Mortgage Response • Jun 26, 2019

Thank you for kind words Mr. and thank you again for your service to our country.

Great company to be involved with! Honest and transparent. Guaranteed lowest rate!

Compcompany sends refinancing offers my VA loan, including account numbers, balances, and payment quotes I am not a vet & no loan. Looks like scam
Done

Desired Outcome

Sstop sending mailings with fake data concerning a va loan that I do not have

Texas VA Mortgage Response • May 29, 2019

Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@txvamtg.com
***,

Our apologizes for the error, the data sources are typically 90-95% accurate so there are times we mail the wrong household. I have added you our remove list and you will not longer receive mail from our office.

Please keep in mind, if a mail piece has already been sent out, I can't return that piece but going forward we will not mail your residence.

Once again, our apologizes and I hope you have a blessed day.

This company is mailing spam and junk mail that is made to appear official. They prey on the ignorant citizens to steal their funds.
These people mail fake mail to citizens and try to appear as official mortgage mail from their lenders. they prey on ignorant citizens to steal their money and they do not list any return addresses for their rip off mail to be returned. This is using the Federal Post Office and may be fraud also. These people exist to pillage and plunder american citizens who are easily conned. these are con artists only.

Desired Outcome

Contact by written document using the same USPS mail as they use for their fraud spam harrass mailings. Cease and Desist any mailing after the letter from their con headquarters.

Texas VA Mortgage Response • Jun 30, 2018

Mr.,

We apologize for the disturbance. Please provide your mailing address and we will have it PERMANENTLY removed from all future mailings.

V/R

Customer Response • Jul 03, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
1907 wood shadows drive,missouri city texas XXXXX
Do not accept responsw. These fools prey on stupid peopme to run their scams. We also may report them to usps fraud incident team in houston.

Texas VA Mortgage Response • Jul 04, 2018

Mr.,

Your address has been removed from all future mailings. Once again, our apologizes.

Best

Customer Response • Jul 06, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
Scam artist preys on stupid people who think the their fake mailings are real. This is one picture of what's wrong with America in 2018. They lie to deceive the inept.

Made previous attempt to be removed from mailings.
We received a letter dated 5/3/18, on pink stationary, as if it were delinquent. Also deceived us as though the return address was from our original lender stating negative escrow balance. Our letter was inadvertently put in neighbors mailbox , so they perceived us as having delinquent taxes. Their practice is deceptive ie; 1)makes you believe it's from your lender 2) using printed reference of an A+ standing with the Revdex.com. I have called before to be removed from their mailing list to no avail. They should not be allowed to use false means to push their products! I wish I were able to show the Revdex.com of how the letter appeared. I made several attempts to talk to someone today but they would not return my calls.

Desired Outcome

No more contact and that they change their deceptive mailings.

Texas VA Mortgage Response • May 10, 2018

Contact Name and Title: ***
Contact Phone: XXX-XX-XXXX
Contact Email: ***@texasvamtg.com
We have spoken to the homeowner and since then have removed the mail piece. Thank you for bringing this to our attention. We have also removed you from all future mailings. Sorry for the inconvenience this has brought you and your family.

Customer Response • May 14, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
I have spoken to both parties at Tx VA Mortgage and feel they have actually taken the steps to better manage their marketing practices. I have been assured that I will no longer receive mailings, and that they are diligently working with their marketing department on necessary changes to discourage confusion for the consumer. I am giving the benefit of the doubt to the company and feel we have resolved this issue in a satisfactory manner. There is no need that I see to publish this complaint.

Incorrect statements regarding our home construction (which we did not do), my VA loan (which I don't have), and their comments of Revdex.com A+ rating.
Their letter indicates we originated a VA loan with Cornerstone HM LNDG (we did not), we are a VA note holder (we are not), there is an escrow shortage on our loan (there is not an escrow shortage). Then I noticed they are claiming they are Revdex.com A+ rated.

Desired Outcome

quit sending out incorrect statement and quit using the Revdex.com accreditation

Texas VA Mortgage Response • Feb 20, 2018

Mr.,

We do apologize as we have reached you in error. I show an address of PO Box 2386 Onalaska, TX XXXXX. Please confirm this is the address the mailer was sent and we'll remove you from all future mailings. If the address is incorrect, please provide the address you'd like removed and I will personally complete ASAP. Once again, our apologizes.

Best

I keep receiving the scam offer letters to refinance my VA Loan.
I have started receiving you offer letters & I want to be completely removed from your mailing list & from any other mailing lists that you have & have placed my address on.
I do have a letter that I can send a copy of it.

Desired Outcome

Take my address off all mailing lists.

Texas VA Mortgage Response

Mr ***,

We do apologize and will most definitely have you removed from all of our mailing lists and future mailing lists. Please provide your full home address so we can add you to our do not contact list. If you feel uncomfortable providing your address, your notice number would work as well. Once again, our humblest apologizes.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
Here's my home address, since you already have it & took you so long to respond. I hope it doesn't take that long to be removed.

*** Park
Converse, TX. XXXXX

Texas VA Mortgage Response

Mr.,

Thank you for providing your address and it has been added to our do not contact list. I can assure you will NEVER receive a mail piece from our office again. Sorry for inconvenience.

Kindly

Customer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 4400 State Highway 121 STE 205, Lewisville, Texas, United States, 75056-4561

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