Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I provided the emails of how long the process took It was not quick by any means and we had to provide the same details over and over again Look at how long it took them to respond to the complaint each time This shows their timely process I will not close this complaint, it is totally rejected The second company we used the fees were even more but the company timely processed our request and we were approved in two days I would highly recommend no one use this rental agency Regards, [redacted]
Ms [redacted] had a dog - it peed in the carpet They rented a rug doctor - that didn't work to get the smell of the dog pee out of the carpet We used a truck mounted system to have the carpet cleaned and urine treated Also, there was dog hair etcin the home We had to send out the crew 2x to clean, because the utilities had been turned off This is quite simple, the tenant has an obligation to turn over the home as they found it, professionally cleaned, they did not We acted in accordance with the lease agreement Best regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Although, I do not agree with all of the comments provided to you, we have received our payment and will move on Thank you for your help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint There is no proof they went out times to clean the townhouse or rented a truck mounted system They cannot provide receipts The "invoice" they provided for the cleaning and steaming had the service date of 5/23/ Our lease end date was 5/15/so of course we had turned the utilities off When talking to a representative of Texas Renters they said the new tenants moved in 5/which is the day before the cleaning services were rendered They cannot prove that we made the mess and the new tenants did not Also, I still have receipts proving that we had the house professionally cleaned and steam cleaned along with pictures which is more than they have provided Regards,
There is not a link for me to click, so I will respond here #1f497d;"> We do not feel that the complaint paints an accurate picture of the issue The e-mail reads as if we received a service request and ignored it for months – that is not all the case Ms [redacted] has a home warranty, and we had been instructed to work through the home warranty company for repairs We immediately notified AHS of the need for the repair When a home warranty company is involved we, nor Ms [redacted] , have the ability to pick the vendor It took nearly a week to receive a response from AHS, and to be assigned to a plumber The plumber then called the home owner and not the tenant as instructed to set up an appointment, causing a delay Once they finally made it to the home, there were parts of the repair that were not covered under the home warranty policy We have a limit of $that we can spend without the owner’s permission under our contract without the owner’s permission So the plumbing company simply left The owner then approved the amount of $for the repair, and it took nearly another weeks for the plumbing company to come back out(Again, we did not choose the vendor, and were acting under the home owner’s instruction to go through the home warranty company.) We fully agree that the matter could have been solved much faster, and had we been able to choose the vendor and to coordinate the repair, it would have been I believe that there was a communication issue as regards to the Handy man I have provided you a full e-mail chain – please pay attention do the dates Ms [redacted] had previously let us know that she was having repairs done in the home, and was going to have a handyman working for them in the home On Friday, April 4th, we let Ms [redacted] know what needed to be done, and what we felt that the tenant should be charged for; we also let her know that we would not be able to do it on the same day (Friday) , but would have it done the next week, or if Ms [redacted] wanted, as she has with previous items, she could have her person, who was already going to be in the home complete the work, and to let us know what the charge was for those items, and we would deduct it from the tenant’s deposit – we gave her an option, we did not say that we could not / would not do it On Monday the 9th, Ms [redacted] wrote that she was going to have her person do the minor repairs (see below) Also, please note the dates on the e-mails We communicated consistently, and did not hear back as to the handy man charges from Ms [redacted] for weeks Prior to this complaint, we had already processed the deposit and the payment of the portion due to the [redacted] ’s, and have since closed out the account and sent back the repair reserve Finally, I have had a good relationship with [redacted] She knows that I own the company, and we have spoken numerous times over the past couple of years I would have appreciated her calling me to let me know that she felt like she was having a problem, and I would have immediately worked to resolve the issue I did call her after I was made aware of the complaint on Wednesday of this week Best regards, [redacted]
From: *** *** *** Sent: Tuesday, May 20, 3:PMTo:
drteamSubject: RE: Your Membership is in Jeopardy! TexasRenters.com ***
1.) She was charged what she was supposed to be charged. Paypal was used because they could not follow instructions that over other people have been able to follow without problems
2.) The criteria for the property are clearly displayed here ***
3.) We have to follow fair housing, meaning that everyone’s credit is pulled on the same system
4.) Ms*** inability to read, to follow directions, or to pay her bills on time does not entitle her to a refund.
5.) She, her daughter, and all applicants agreed to the process, which also states that there are not refunds, prior to submitting and paying for their application
Best regards,
*** ***
*** *** claims have no basis in fact. As of the date she filed this complaint, we had filed an eviction for her failure to pay rent. Her comments are untrue and slanderousAttached you will find a copy of the following combined in the attached file:
Copy of the
lease showing that she had rent due on the 1st of May, and laying our penalties that she owes for not paying when agreedCopies of paid invoices to re-key the property she lived in, and the bedroom in which she residedCopy of Eviction petition filed against her
Day notice to pay rent or quit (Required to post by law before filing eviction) The rent is due on the due date without noticeA copy of the tenant ledger indicating that she sent in enough funds on June 3rd to pay the May rent, late fees for May, legal fee for filing an eviction, and partial rent for the month of June
As June is not fully paid, we will file another eviction as we are entitled to by law and by contract
We have done nothing wrong, we are simply enforcing the contract between the landlord and the tenant - doing the job the landlord hired us to do!
Best regards,
Sam U***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. There is no proof they went out 2 times to clean the townhouse or rented a truck mounted system. They cannot provide receipts. The "invoice" they provided for the cleaning and steaming had the service date of 5/23/14. Our lease end date was 5/15/14 so of course we had turned the utilities off.
When talking to a representative of Texas Renters they said the new tenants moved in 5/22 which is the day before the cleaning services were rendered. They cannot prove that we made the mess and the new tenants did not.
Also, I still have receipts proving that we had the house professionally cleaned and steam cleaned along with pictures which is more than they have provided.
Regards,
Ms. [redacted] had a dog - it peed in the carpet. They rented a rug doctor - that didn't work to get the smell of the dog pee out of the carpet. We used a truck mounted system to have the carpet cleaned and urine treated. Also, there was dog hair etc. in the home. We had to send...
out the crew 2x to clean, because the utilities had been turned off.
This is quite simple, the tenant has an obligation to turn over the home as they found it, professionally cleaned, they did not. We acted in accordance with the lease agreement.
Best regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] I provided the emails of how long the process took. It was not quick by any means and we had to provide the same details over and over again. Look at how long it took them to respond to the complaint each time. This shows their timely process. I will not close this complaint, it is totally rejected. The second company we used the fees were even more but the company timely processed our request and we were approved in two days. I would highly recommend no one use this rental agency.
Regards,
[redacted]
is to inform you that TexasRenters.com has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2[redacted]/2014 12:04:09 PM and assigned ID [redacted]
Regards,
[redacted]
Unfortunately it would be against the fair credit act to attach the complainants credit score to this response. I really wish that it were not, as it is crystal clear that we are following our standards. They have asked for a copy of their report, which we are also not...
allowed to share. What they will receive is an AAL (Adverse Action Letter), which tells them how to receive a free report in compliance with the law.. We follow the fair housing rules and treat every person who applies equally. As is well reported, nearly all consumer credit reports will be different - they are not all the same. We pull each person who applies on the same system, so that each person is judged using the same scoring model, that is all we can do. The applicant does know that she has a credit score from pulling her own report that is in the range requiring the security deposit that we have told her. It is likely that it is the same bureau that we use. Again, in order to treat everyone fairly we use the same bureau for everyone - we can't help it if that bureau as a lower score than the other bureaus that she pulled. There is nothing that we can do, as we are following our written policy to which the tenant has agreed. Further, the tenant has agreed to not publically disparage TexasRenters.com in any way, so long as we are following our policy. Specifically, in this complaint she has stated that we are acting fraudulently, which is very incorrect. We would request that you remove her complaint.
Our minimum credit criteria can be found here: http://www.texasrenters.com/wp-content/uploads/2015/03/Approval-Criteria_032415....⇄ />
Please see attached the tenants application where they have agreed to our policy.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Although, I do not agree with all of the comments provided to you, we have received our payment and will move on. Thank you for your help.
The tenant was attempting to reach us for a non-emergency on a Saturday, which is outside of our normal business hours. We did reach out to her, and I believe we have addressed her concerns, and those that have not yet been addressed will be on Monday, during our normal business...
There is not a link for me to click, so I will respond here.
1.
#1f497d;"> We do not feel that the complaint paints an accurate picture of the issue. The e-mail reads as if we received a service request and ignored it for 2 months – that is not all the case. Ms. [redacted] has a home warranty, and we had been instructed to work through the home warranty company for repairs. We immediately notified AHS of the need for the repair. When a home warranty company is involved we, nor Ms. [redacted], have the ability to pick the vendor. It took nearly a week to receive a response from AHS, and to be assigned to a plumber. The plumber then called the home owner and not the tenant as instructed to set up an appointment, causing a delay. Once they finally made it to the home, there were parts of the repair that were not covered under the home warranty policy. We have a limit of $250.00 that we can spend without the owner’s permission under our contract without the owner’s permission. So the plumbing company simply left. The owner then approved the amount of $472.32 for the repair, and it took nearly another 2 weeks for the plumbing company to come back out. (Again, we did not choose the vendor, and were acting under the home owner’s instruction to go through the home warranty company.) We fully agree that the matter could have been solved much faster, and had we been able to choose the vendor and to coordinate the repair, it would have been.
2. I believe that there was a communication issue as regards to the Handy man. I have provided you a full e-mail chain – please pay attention do the dates. Ms. [redacted] had previously let us know that she was having repairs done in the home, and was going to have a handyman working for them in the home. On Friday, April 4th, we let Ms. [redacted] know what needed to be done, and what we felt that the tenant should be charged for; we also let her know that we would not be able to do it on the same day (Friday) , but would have it done the next week, or if Ms. [redacted] wanted, as she has with previous items, she could have her person, who was already going to be in the home complete the work, and to let us know what the charge was for those items, and we would deduct it from the tenant’s deposit – we gave her an option, we did not say that we could not / would not do it. On Monday the 9th, Ms. [redacted] wrote that she was going to have her person do the minor repairs (see below). Also, please note the dates on the e-mails. We communicated consistently, and did not hear back as to the handy man charges from Ms. [redacted] for 3 weeks.
Prior to this complaint, we had already processed the deposit and the payment of the portion due to the [redacted]’s, and have since closed out the account and sent back the repair reserve.
Finally, I have had a good relationship with [redacted] She knows that I own the company, and we have spoken numerous times over the past couple of years. I would have appreciated her calling me to let me know that she felt like she was having a problem, and I would have immediately worked to resolve the issue. I did call her after I was made aware of the complaint on Wednesday of this week.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I provided the emails of how long the process took It was not quick by any means and we had to provide the same details over and over again Look at how long it took them to respond to the complaint each time This shows their timely process I will not close this complaint, it is totally rejected The second company we used the fees were even more but the company timely processed our request and we were approved in two days I would highly recommend no one use this rental agency Regards, [redacted]
Ms [redacted] had a dog - it peed in the carpet They rented a rug doctor - that didn't work to get the smell of the dog pee out of the carpet We used a truck mounted system to have the carpet cleaned and urine treated Also, there was dog hair etcin the home We had to send out the crew 2x to clean, because the utilities had been turned off This is quite simple, the tenant has an obligation to turn over the home as they found it, professionally cleaned, they did not We acted in accordance with the lease agreement Best regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Although, I do not agree with all of the comments provided to you, we have received our payment and will move on Thank you for your help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint There is no proof they went out times to clean the townhouse or rented a truck mounted system They cannot provide receipts The "invoice" they provided for the cleaning and steaming had the service date of 5/23/ Our lease end date was 5/15/so of course we had turned the utilities off When talking to a representative of Texas Renters they said the new tenants moved in 5/which is the day before the cleaning services were rendered They cannot prove that we made the mess and the new tenants did not Also, I still have receipts proving that we had the house professionally cleaned and steam cleaned along with pictures which is more than they have provided Regards,
We followed our policies, the applicant agreed to those policies in writing We will not be taking further action
There is not a link for me to click, so I will respond here #1f497d;"> We do not feel that the complaint paints an accurate picture of the issue The e-mail reads as if we received a service request and ignored it for months – that is not all the case Ms [redacted] has a home warranty, and we had been instructed to work through the home warranty company for repairs We immediately notified AHS of the need for the repair When a home warranty company is involved we, nor Ms [redacted] , have the ability to pick the vendor It took nearly a week to receive a response from AHS, and to be assigned to a plumber The plumber then called the home owner and not the tenant as instructed to set up an appointment, causing a delay Once they finally made it to the home, there were parts of the repair that were not covered under the home warranty policy We have a limit of $that we can spend without the owner’s permission under our contract without the owner’s permission So the plumbing company simply left The owner then approved the amount of $for the repair, and it took nearly another weeks for the plumbing company to come back out(Again, we did not choose the vendor, and were acting under the home owner’s instruction to go through the home warranty company.) We fully agree that the matter could have been solved much faster, and had we been able to choose the vendor and to coordinate the repair, it would have been I believe that there was a communication issue as regards to the Handy man I have provided you a full e-mail chain – please pay attention do the dates Ms [redacted] had previously let us know that she was having repairs done in the home, and was going to have a handyman working for them in the home On Friday, April 4th, we let Ms [redacted] know what needed to be done, and what we felt that the tenant should be charged for; we also let her know that we would not be able to do it on the same day (Friday) , but would have it done the next week, or if Ms [redacted] wanted, as she has with previous items, she could have her person, who was already going to be in the home complete the work, and to let us know what the charge was for those items, and we would deduct it from the tenant’s deposit – we gave her an option, we did not say that we could not / would not do it On Monday the 9th, Ms [redacted] wrote that she was going to have her person do the minor repairs (see below) Also, please note the dates on the e-mails We communicated consistently, and did not hear back as to the handy man charges from Ms [redacted] for weeks Prior to this complaint, we had already processed the deposit and the payment of the portion due to the [redacted] ’s, and have since closed out the account and sent back the repair reserve Finally, I have had a good relationship with [redacted] She knows that I own the company, and we have spoken numerous times over the past couple of years I would have appreciated her calling me to let me know that she felt like she was having a problem, and I would have immediately worked to resolve the issue I did call her after I was made aware of the complaint on Wednesday of this week Best regards, [redacted]
From: *** *** *** Sent: Tuesday, May 20, 3:PMTo:
drteamSubject: RE: Your Membership is in Jeopardy! TexasRenters.com ***
1.) She was charged what she was supposed to be charged. Paypal was used because they could not follow instructions that over other people have been able to follow without problems
2.) The criteria for the property are clearly displayed here ***
3.) We have to follow fair housing, meaning that everyone’s credit is pulled on the same system
4.) Ms*** inability to read, to follow directions, or to pay her bills on time does not entitle her to a refund.
5.) She, her daughter, and all applicants agreed to the process, which also states that there are not refunds, prior to submitting and paying for their application
Best regards,
*** ***
*** *** claims have no basis in fact. As of the date she filed this complaint, we had filed an eviction for her failure to pay rent. Her comments are untrue and slanderousAttached you will find a copy of the following combined in the attached file:
Copy of the
lease showing that she had rent due on the 1st of May, and laying our penalties that she owes for not paying when agreedCopies of paid invoices to re-key the property she lived in, and the bedroom in which she residedCopy of Eviction petition filed against her
Day notice to pay rent or quit (Required to post by law before filing eviction) The rent is due on the due date without noticeA copy of the tenant ledger indicating that she sent in enough funds on June 3rd to pay the May rent, late fees for May, legal fee for filing an eviction, and partial rent for the month of June
As June is not fully paid, we will file another eviction as we are entitled to by law and by contract
We have done nothing wrong, we are simply enforcing the contract between the landlord and the tenant - doing the job the landlord hired us to do!
Best regards,
Sam U***
Once we received the forwarding address, a check was cut for the security deposit due. This has already happened
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. There is no proof they went out 2 times to clean the townhouse or rented a truck mounted system. They cannot provide receipts. The "invoice" they provided for the cleaning and steaming had the service date of 5/23/14. Our lease end date was 5/15/14 so of course we had turned the utilities off.
When talking to a representative of Texas Renters they said the new tenants moved in 5/22 which is the day before the cleaning services were rendered. They cannot prove that we made the mess and the new tenants did not.
Also, I still have receipts proving that we had the house professionally cleaned and steam cleaned along with pictures which is more than they have provided.
Regards,
Ms. [redacted] had a dog - it peed in the carpet. They rented a rug doctor - that didn't work to get the smell of the dog pee out of the carpet. We used a truck mounted system to have the carpet cleaned and urine treated. Also, there was dog hair etc. in the home. We had to send...
out the crew 2x to clean, because the utilities had been turned off.
This is quite simple, the tenant has an obligation to turn over the home as they found it, professionally cleaned, they did not. We acted in accordance with the lease agreement.
Best regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] I provided the emails of how long the process took. It was not quick by any means and we had to provide the same details over and over again. Look at how long it took them to respond to the complaint each time. This shows their timely process. I will not close this complaint, it is totally rejected. The second company we used the fees were even more but the company timely processed our request and we were approved in two days. I would highly recommend no one use this rental agency.
Regards,
[redacted]
Revdex.com:
This letter...
is to inform you that TexasRenters.com has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2[redacted]/2014 12:04:09 PM and assigned ID [redacted]
Regards,
[redacted]
Unfortunately it would be against the fair credit act to attach the complainants credit score to this response. I really wish that it were not, as it is crystal clear that we are following our standards. They have asked for a copy of their report, which we are also not...
allowed to share. What they will receive is an AAL (Adverse Action Letter), which tells them how to receive a free report in compliance with the law.. We follow the fair housing rules and treat every person who applies equally. As is well reported, nearly all consumer credit reports will be different - they are not all the same. We pull each person who applies on the same system, so that each person is judged using the same scoring model, that is all we can do. The applicant does know that she has a credit score from pulling her own report that is in the range requiring the security deposit that we have told her. It is likely that it is the same bureau that we use. Again, in order to treat everyone fairly we use the same bureau for everyone - we can't help it if that bureau as a lower score than the other bureaus that she pulled. There is nothing that we can do, as we are following our written policy to which the tenant has agreed. Further, the tenant has agreed to not publically disparage TexasRenters.com in any way, so long as we are following our policy. Specifically, in this complaint she has stated that we are acting fraudulently, which is very incorrect. We would request that you remove her complaint.
Our minimum credit criteria can be found here: http://www.texasrenters.com/wp-content/uploads/2015/03/Approval-Criteria_032415....⇄ />
Please see attached the tenants application where they have agreed to our policy.
Best regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Although, I do not agree with all of the comments provided to you, we have received our payment and will move on. Thank you for your help.
We followed our policies, the applicant agreed to those policies in writing. We will not be taking further action.
The tenant was attempting to reach us for a non-emergency on a Saturday, which is outside of our normal business hours. We did reach out to her, and I believe we have addressed her concerns, and those that have not yet been addressed will be on Monday, during our normal business...
hours.Thanks,
[redacted]
There is not a link for me to click, so I will respond here.
1.
#1f497d;"> We do not feel that the complaint paints an accurate picture of the issue. The e-mail reads as if we received a service request and ignored it for 2 months – that is not all the case. Ms. [redacted] has a home warranty, and we had been instructed to work through the home warranty company for repairs. We immediately notified AHS of the need for the repair. When a home warranty company is involved we, nor Ms. [redacted], have the ability to pick the vendor. It took nearly a week to receive a response from AHS, and to be assigned to a plumber. The plumber then called the home owner and not the tenant as instructed to set up an appointment, causing a delay. Once they finally made it to the home, there were parts of the repair that were not covered under the home warranty policy. We have a limit of $250.00 that we can spend without the owner’s permission under our contract without the owner’s permission. So the plumbing company simply left. The owner then approved the amount of $472.32 for the repair, and it took nearly another 2 weeks for the plumbing company to come back out. (Again, we did not choose the vendor, and were acting under the home owner’s instruction to go through the home warranty company.) We fully agree that the matter could have been solved much faster, and had we been able to choose the vendor and to coordinate the repair, it would have been.
2. I believe that there was a communication issue as regards to the Handy man. I have provided you a full e-mail chain – please pay attention do the dates. Ms. [redacted] had previously let us know that she was having repairs done in the home, and was going to have a handyman working for them in the home. On Friday, April 4th, we let Ms. [redacted] know what needed to be done, and what we felt that the tenant should be charged for; we also let her know that we would not be able to do it on the same day (Friday) , but would have it done the next week, or if Ms. [redacted] wanted, as she has with previous items, she could have her person, who was already going to be in the home complete the work, and to let us know what the charge was for those items, and we would deduct it from the tenant’s deposit – we gave her an option, we did not say that we could not / would not do it. On Monday the 9th, Ms. [redacted] wrote that she was going to have her person do the minor repairs (see below). Also, please note the dates on the e-mails. We communicated consistently, and did not hear back as to the handy man charges from Ms. [redacted] for 3 weeks.
Prior to this complaint, we had already processed the deposit and the payment of the portion due to the [redacted]’s, and have since closed out the account and sent back the repair reserve.
Finally, I have had a good relationship with [redacted] She knows that I own the company, and we have spoken numerous times over the past couple of years. I would have appreciated her calling me to let me know that she felt like she was having a problem, and I would have immediately worked to resolve the issue. I did call her after I was made aware of the complaint on Wednesday of this week.
Best regards,
[redacted]