***, We do appreciate the feedback as we are always striving to improve our processUnfortunately in our line of work accidents do happenAs stated in my
emails dated Jan 20, Jan 27, Feb 2, Feb 2, Feb5, Feb 8, Feb 9, Feb 15, Feb 20, Feb 21, Feb 22, Feb 23, Feb 25, Feb 25, Feb 29, Mar 1, Mar and Marwe are standing by to fix or replace any item that was damaged and we offered a full credit for the items you notedWe do object to several of the items you noted as we have photo documentation they were not damagedRegardless, we have opted to give you creditEven with the credits we are still owed over $30k for the work we completedPlease let us know how you would like to proceed as we have been standing by to fix the items you notedFrom: *** ***Date: Mon, Feb 29, at 12:PMSubject: ResolutionTo: *** *** , *** *** *** *** *** *** *** *** *** ***
***,
Thank you for reaching out after several attempts, even though Facebook and the Revdex.com are your outlets of communication after multiple emails, letters and certified letters have been sent I will address all of your points below, so hopefully we can resolve the issue this week and both move on1. We have been in business just shy of years and completed well over projects in Austin. You are the first complaint we have had through the Revdex.com and the first lien we have ever had to file
2. Our workmanship has a warran** of year. If there are any items that need addressed that were part of our contract let us know we stand behind them 100% To jog your memory, your budget was extremely tight and you cut several items out of the original scope in order to meet your budget. We have all of this documented and written down if you would like to review. I included the scope and contract to this email for your records3. We do not hire day laborers. ***, ***, *** or myself were onsite daily and met with ** or you. *** who has worked with us for years and was moving the Sprinkler Trim piece as a favor as those trim pieces are no longer available. Unfortunately, this act of going above and beyond became an accident4. The materials we provided for your job were, sheet rock, metal stud frames, solid core door, commercial grade frame, ceiling tiles, pine blocking per your plan. You provided the flooring and all of the FF&EAll of the materials we used met code, were inspected by the *** of Austin and met all national codes. We are happy to provide that documentation if you question it. The HVAC system was existing, the electrical panel, lighting, restroom, plumbing and demising walls were all existing
5. As I mentioned in previous emails, ***, who has been part of Team for over years was moving a fire sprinkler trim piece (which was not in our original scope of work). After the accident we had completed all repairs within business hours6. The accident did not delay your opening which we have documented as well. You did not have an internet connection until several weeks later which was required for you to open. Again, we have all of this documented which I am happy to provide Simon, WP Glimcher, your attorney, our attorney, WP Glimcher attorney or the Arbitration attorney
7. We carry over $3m in General Liability insurance which is required by Simon and WP Glimcher and is much higher than most all Construction Firms. We do not carry, but clearly require in our contract which you signed, for the owners to carry Builders Risk to cover both of us in the unfortunate case there is an accident, vandalism, etc. We are only asking to review the policy you agreed upon in writing because we do not agree on the valuation of what you are claiming. We would like to get an independant adjuster to document the damage to ensure the items that you are requesting are actually damaged
8. We have documented in numerous emails, site visits, certified letters and regular mail with the willingness to either repair the items, replace them or give you fair compensation. We have documented all of this to Simon and WP Glimcher as well9. We have only been paid the initial $10,deposit for the entire contractWe have never bullied you. We have a legal and binding contract that has responsibilities for both parties per the governing laws. We can provide pages and pages of emails and texts that had little or no response during and after the construction. Nowhere will you find us bullying you or any language that resembles that action***, your defamation of our company has no bearing or validi** and I would ask you to stop. We have the entire timeline and events documented. We have a signed contract, by you, that is in default. We have multiple documents of us reaching out to you to resolve this and yet you elect to use Facebook and Revdex.com without calling us, Simon or WP or sending any written correspondence We have a lien on the proper** which in turn puts you in default of your lease agreement with Simon/WP GlimcherThe above items noted, documentation, signed contract, visual inspections by multiple non-affiliated personnel are not helping your case when the facts are brought forthDue to the fact we have had a long standing relationship with Simon/WP Glimcher we are eager to negotiate, as you have stated that you are, in your desired settlement statement from the Revdex.com. We have been accountable for our actions since the beginning and have dates, emails, texts and contracts to demonstrate these actionsIn conclusion, let's move forward and put this behind us. We will offer the following1. We will bring our millwork subcontractor to the space this week to measure all affected panels noted on your vendor items and replace them with new panels as quickly as possible. The other items you highlighted and noted below, which we believe were not damaged but we are willing to take the high road to resolve your concerns.....and we will deduct the full amount from our invoice. We will only agree to this if you WP Glimcher with a cashiers check prior to commencement of work to ensure resolution. Once completed and inspected by WP Glimcher we will provide you and WP with full and unconditional lien releases- Ladies Half Round Torso - $- Anti Fatigue Mat x - $- Clothes Mentor Logo Mat - $- Clothes Mentor Logo Mat - $Total Deduct From Invoice - $Total Due: $31,
Revdex.com
The owner is in breach of the signed and agreed upon contract which is attached The scope of work listed was completed and inspected by the City of Austin
We will be filing legal action against them shortly and filing a Revdex.com complaint against Clothes Mentor and *** ***They are in breach of their Lease Agreement due to the lien and face possible legal actions from their Landlord *** has been unresponsive to our requests and the landlords.
Note - Section 9.1....The owner agreed and is responsible for maintaining a Builder's Risk policy until construction is completed to cover accidents and damage in instances such as this We have over $3M in insurance but we mandate (which is industry standard) that the owner carry risk insurance to cover the FF&E in case of accidents They have yet to produce this policy after multiple requests
Note - Section - The owner is in violation of this article Note - Section - The owner moved in prior to completing our requested documentation thus violatingNote - Section - The owner moved in and thus waived any right to uncompleted work We have still not received payment and will be charging interest for the unpaid balance per the contractLet me know if you need anything further*** ***
Complaint: [redacted]
I am rejecting this response because: The information and reported contact by Texerra are inaccurate! They caused several thousand in damage beyond what they say we owe them.
Regards,
[redacted]
***, We do appreciate the feedback as we are always striving to improve our processUnfortunately in our line of work accidents do happenAs stated in my
emails dated Jan 20, Jan 27, Feb 2, Feb 2, Feb5, Feb 8, Feb 9, Feb 15, Feb 20, Feb 21, Feb 22, Feb 23, Feb 25, Feb 25, Feb 29, Mar 1, Mar and Marwe are standing by to fix or replace any item that was damaged and we offered a full credit for the items you notedWe do object to several of the items you noted as we have photo documentation they were not damagedRegardless, we have opted to give you creditEven with the credits we are still owed over $30k for the work we completedPlease let us know how you would like to proceed as we have been standing by to fix the items you notedFrom: *** ***Date: Mon, Feb 29, at 12:PMSubject: ResolutionTo: *** *** , *** *** *** *** *** *** *** *** *** ***
***,
Thank you for reaching out after several attempts, even though Facebook and the Revdex.com are your outlets of communication after multiple emails, letters and certified letters have been sent I will address all of your points below, so hopefully we can resolve the issue this week and both move on1. We have been in business just shy of years and completed well over projects in Austin. You are the first complaint we have had through the Revdex.com and the first lien we have ever had to file
2. Our workmanship has a warran** of year. If there are any items that need addressed that were part of our contract let us know we stand behind them 100% To jog your memory, your budget was extremely tight and you cut several items out of the original scope in order to meet your budget. We have all of this documented and written down if you would like to review. I included the scope and contract to this email for your records3. We do not hire day laborers. ***, ***, *** or myself were onsite daily and met with ** or you. *** who has worked with us for years and was moving the Sprinkler Trim piece as a favor as those trim pieces are no longer available. Unfortunately, this act of going above and beyond became an accident4. The materials we provided for your job were, sheet rock, metal stud frames, solid core door, commercial grade frame, ceiling tiles, pine blocking per your plan. You provided the flooring and all of the FF&EAll of the materials we used met code, were inspected by the *** of Austin and met all national codes. We are happy to provide that documentation if you question it. The HVAC system was existing, the electrical panel, lighting, restroom, plumbing and demising walls were all existing
5. As I mentioned in previous emails, ***, who has been part of Team for over years was moving a fire sprinkler trim piece (which was not in our original scope of work). After the accident we had completed all repairs within business hours6. The accident did not delay your opening which we have documented as well. You did not have an internet connection until several weeks later which was required for you to open. Again, we have all of this documented which I am happy to provide Simon, WP Glimcher, your attorney, our attorney, WP Glimcher attorney or the Arbitration attorney
7. We carry over $3m in General Liability insurance which is required by Simon and WP Glimcher and is much higher than most all Construction Firms. We do not carry, but clearly require in our contract which you signed, for the owners to carry Builders Risk to cover both of us in the unfortunate case there is an accident, vandalism, etc. We are only asking to review the policy you agreed upon in writing because we do not agree on the valuation of what you are claiming. We would like to get an independant adjuster to document the damage to ensure the items that you are requesting are actually damaged
8. We have documented in numerous emails, site visits, certified letters and regular mail with the willingness to either repair the items, replace them or give you fair compensation. We have documented all of this to Simon and WP Glimcher as well9. We have only been paid the initial $10,deposit for the entire contractWe have never bullied you. We have a legal and binding contract that has responsibilities for both parties per the governing laws. We can provide pages and pages of emails and texts that had little or no response during and after the construction. Nowhere will you find us bullying you or any language that resembles that action***, your defamation of our company has no bearing or validi** and I would ask you to stop. We have the entire timeline and events documented. We have a signed contract, by you, that is in default. We have multiple documents of us reaching out to you to resolve this and yet you elect to use Facebook and Revdex.com without calling us, Simon or WP or sending any written correspondence We have a lien on the proper** which in turn puts you in default of your lease agreement with Simon/WP GlimcherThe above items noted, documentation, signed contract, visual inspections by multiple non-affiliated personnel are not helping your case when the facts are brought forthDue to the fact we have had a long standing relationship with Simon/WP Glimcher we are eager to negotiate, as you have stated that you are, in your desired settlement statement from the Revdex.com. We have been accountable for our actions since the beginning and have dates, emails, texts and contracts to demonstrate these actionsIn conclusion, let's move forward and put this behind us. We will offer the following1. We will bring our millwork subcontractor to the space this week to measure all affected panels noted on your vendor items and replace them with new panels as quickly as possible. The other items you highlighted and noted below, which we believe were not damaged but we are willing to take the high road to resolve your concerns.....and we will deduct the full amount from our invoice. We will only agree to this if you WP Glimcher with a cashiers check prior to commencement of work to ensure resolution. Once completed and inspected by WP Glimcher we will provide you and WP with full and unconditional lien releases- Ladies Half Round Torso - $- Anti Fatigue Mat x - $- Clothes Mentor Logo Mat - $- Clothes Mentor Logo Mat - $Total Deduct From Invoice - $Total Due: $31,
Revdex.com
The owner is in breach of the signed and agreed upon contract which is attached The scope of work listed was completed and inspected by the City of Austin
We will be filing legal action against them shortly and filing a Revdex.com complaint against Clothes Mentor and *** ***They are in breach of their Lease Agreement due to the lien and face possible legal actions from their Landlord *** has been unresponsive to our requests and the landlords.
Note - Section 9.1....The owner agreed and is responsible for maintaining a Builder's Risk policy until construction is completed to cover accidents and damage in instances such as this We have over $3M in insurance but we mandate (which is industry standard) that the owner carry risk insurance to cover the FF&E in case of accidents They have yet to produce this policy after multiple requests
Note - Section - The owner is in violation of this article Note - Section - The owner moved in prior to completing our requested documentation thus violatingNote - Section - The owner moved in and thus waived any right to uncompleted work We have still not received payment and will be charging interest for the unpaid balance per the contractLet me know if you need anything further*** ***
Complaint: [redacted]
I am rejecting this response because: The information and reported contact by Texerra are inaccurate! They caused several thousand in damage beyond what they say we owe them.
Regards,
[redacted]