Texstar Remodeling and Construction, LLC

Complaint: [redacted]
I am rejecting this response because:This complaint is based solely on facts and we have documentation to substantiate the facts we claim. We stand by our original complaint and subsequent responses. This is a factual case of contractor malfeasance and misappropriation of fiduciary funds.  Mr. [redacted] likes to use big words to make himself look more intelligent. All he has done so far is insult my wife. He has not proven any fact whatsoever.FACTS:Fact 1:  One December 7, 2017 no crew showed up at our home until after 1:00pm to start the job. The employees who showed informed my wife that they didn’t know about the job until they picked up their checks for back pay that afternoon. They said they had refused to work until they got paid their 4-6 weeks back pay. The company had been going through some difficulties. They didn’t even know what they were suppose to do. Showed up to work with no tools, no broom, no garbage bags and just started pulling down sheetrock and insulation in the garage. As of this date they had 9 employees owed back pay. The employee who told us this info is Mr. [redacted] son, [redacted]. He not only told this to my wife, but to her home health care provider and my neighbor. We confronted Mr [redacted] about this on Monday, December 12, 2017. He told us it was none of our business where our money went to it was his business.They had $75 on December 6, 2017 and my deposit of the $17,093.89 on December 7, 2017 and paid all  back wages on December 7, 2017 using our money. That is the very definition of misappropriation of fiduciary funds.Fact 2:On January 4, 2018 Mr. [redacted] told us he needed $7000 to order sheetrock, framing kit and insulation to continue work on our house. On January 5, 2018 I met Mr [redacted] at his bank and gave him $7,000.00 cashier check specifically for insulation, sheetrock and framing materials. No materials ever arrived to our property.  The only time any crew showed at our house after January 4, 2018 was to remove all their tools. We never told them to stop work. They abandoned the job and took our money. That is the very definition of misappropriation of fiduciary funds in other words they stole our money.Fact 3:TexStar was aware and accepted that our job was SBA Disaster Recovery Loan and  funds would only be disbursed from the SBA after TexStar submitted proof of the work completed. These are the receipts we asked for. We never asked for anything proprietary.  My wife NEVER asked them for discount lists or employee checks or time cards. Mr [redacted] and Mr [redacted] told us that it cost them $24, 093.89 to complete the partial demo and sheet rock garage ceiling. I, Mr [redacted] told them if that was in deed fact, then I wanted to work for him and to show me they had paid out all them money in labor. Mr [redacted] keeps insisting that an excel spreadsheet is proof of payment for labor and supplies. The SBA disagrees and it is the SBA that refused to release any additional funds to TexStar until they had proof of how the initial draw was spent. Mr [redacted] signed paperwork with the SBA acknowledging this financing was “Reimbursement for work completed”. Both Mr [redacted] and Mr [redacted] were 100% aware the payment schedule they attached to the contract was not realistic and would be at the SBA’s discretion and was not to used for any project other than ours.  The sheetrock used for the garage was from this initial draw not the additional $7000 which Mr [redacted] asked for  on the evening of January 4, 2018 and we provided on January 5, 2018.Fact 4:Only work done by TexStar was incomplete demo, sheetrock garage ceiling, partial fascia board installation.               Upon inspection by TWIA engineer and building consultant the sheetrock job done was not done properly and needs to be redone. All fascia boards were suppose to be replaced. Only partial boards were replaced. They were not installed properly according to TWIA guidelines. The job was done sloppy and the incorrect materials were used. Yellow pine and interior nails were used when cedar and galvanized steel should have been used.Fact 5:Mr [redacted] approached us 10 days prior to the contract being expired. He suggested working out a new contract and getting the work completed even if it cost his clients, TexStar money. The proposal we received from Mr [redacted] sent to him by Mr [redacted] was not a new proposal of work to be done and a work schedule, it was a revised payment schedule that we would pay TexStar almost $16,000 every Friday for the next 4 weeks. We received this the night of February 5, 2018. The contract expired February 6, 2018. We gave TexStar until February 9, 2018 to make things right. They did not. At this point we did not chose to renew a contract with TexStar as they had abandoned the job and had not completed $24,093.89 of work. Fact 6:We have tried to resolve this via TexStar directly, via HomeAdvisor, via Mr [redacted] and now via Revdex.com.  TexStar has proven to be an unreliable contractor. Fact 7:They didn’t pay the vendor for the dumpster that sat in our driveway. The vendor would not remove the dumpster until $1400  was paid by TexStar.  Miraculously, the dumpster was removed from our driveway 24 hours after we filed the initial complaint with the Revdex.com. TexStar has a reputation for not paying vendors.Fact 8:Mr [redacted]’s “storm chasing” contractors that live at our hotel are TWIA consultants and hired by the state of Texas to inspect catastrophes .[redacted] [redacted]
Regards,
[redacted] & [redacted]

Mrs. [redacted] apparently not receiving a positive reception of her Temper Tantrum, has now resorted to making additional spurious and specious claims. TexStar was informed by our attorney, that the [redacted]s had no interest in resolution. Further Mrs. [redacted] cannot seem to accept that trying to besmirch our character and reputation will do no good, and as such we like other contractors before us, have no interest in working with Her in a manner that is not bound by contract, as we were never paid on time. Mrs. [redacted] has proven that she accepted recommendations (suggestions), and treated them as necessities, and chose of her own volition to submit all items to the [redacted] as Hurricane damages. As a Company we are not a financial institution and we do not loan money or do jobs on credit. We have no concerns for, and will not be involved in the sourcing of our customer's finances, so long as their funding was procured legally. After the work was started The [redacted]s requested that we do a breakdown for [redacted] to show the damages that were directly windstorm related, which she is using above in her claim to suggest that the work was not substantial nor satisfactory. Mrs. [redacted] repeats over and over again that she needs item receipts including pricing discounts and other proprietary information. According to the UCC of Texas, an invoice and receipt from a General Contractor, is a valid receipt for goods and services. Mrs. [redacted] was not satisfied with this, and requested on multiple occasions copies of check stubs time sheets, and vendor receipts. We informed her that this information was proprietary, especially due to the fact that she had selected a Hotel in which she was liberally conversing with "Storm Chaser" Contractors. That all said, the requested information was proprietary, and would not be shared. Mr. and Mrs. [redacted] have been offered a modified contract and schedule of payments, which TexStar was informed by Mr. [redacted], was not responded to and as such he termed, " Rejected." As such the [redacted]s are free to contact us or Mr. [redacted] if they wish to resolve this matter.

TexStar Remodeling and Construction denies any and all specious and spurious information listed in this claim. Our Customer requested that we provide a bid and estimate not only for the repairs from Hurricane Harvey but also other additional remodel items. We signed and executed an agreement on Nov....

6, 2017 via Docusign, that was to be held as an effective contract upon initial payment as was stipulated in the Contract. The Customer did not provide validating payment for 29 days. Due to the delay we informed the customer that we would be cancelling the contract if no payment was received prior to beginning any work on their home. The Customer then made payment, and immediately began sending hostile messages concerning work schedules, and assignment of tasks. We explained to the Customer that we were setting up their job, and planning time was needed to secure certain items such as dumpsters, tools, etc. Within three days of their payment, the customer required that we were to give them credit for two working days in which additional cleanup was required due to the customer not vacating the residence as agreed by the contract. We were able to provide services and submitted their second invoice at an early date in order to help facilitate the customers request for funding through their lender. We never received payment for the invoiced amount and were given a partial payment of the invoice which deviated from the schedule of payments as set forth in the contract. We addressed this issue several times with this customer, and were told that they by law were allowed to demand and receive receipts from our company including rates of pay for employees, and materials discounts we receive from suppliers, and sub-contractors. We explained in a  personal meeting with the our customers, in the lobby of the hotel in which they were staying, that the information that they were requesting is proprietary and that we had furnished them with an invoice for work, which according to Texas Law is a receipt for services rendered. Since such time of that meeting we have had to employ the services of an attorney to attempt to repair any misunderstandings of the contract. We have now had to have our attorney contact the customer on several occasions, and the customer is and has been unwilling to cooperate or honor their commitment to the contract. As such we informed them that an inability to make timely payment was considered "breech of contract" as was listed in section 19 of the contract that they signed. We have tried on numerous occasions to work with this customer and have not received any cooperation, nor has our attorney. This customer refuses to accept that a substantial amount of work was done to their home in completing the demolition phase, and removal of all interior ceiling Sheetrock, insulation in the attic, tile flooring, and Master Bath, as well as a portion of the secondary bathroom bedrooms. Apparently our customer thinks that they are entitled to receive this work as well as all other services & claims for free. We have made three separate attempts as well as multiple offers to this customer in order to cooperate and continue working... To date the customer has refused all offers, and insists that they be allowed to act as General Contractor of this remodel. As always TexStar Remodeling and Construction remains committed to completing all of our jobs in a satisfactory manner, and will continue to always provide excellent customer service. However, this is not possible without cooperation.

Complaint: [redacted]
I am rejecting this response because:[redacted] does not accept the offer. TexStar Remodeling and Construction denies any and all specious and spurious information listed in this claim. We stand by our claim as all facts are accurate. The attached documentation will provide a paper trail showing proof of our claims:ContractLettersText Messages Between Us and: [redacted] [redacted] [redacted]Emails between us and:[redacted] [redacted] [redacted] [redacted] (Attorney)Recorded Meeting between Us and [redacted] [redacted]. Attorney [redacted] agreed to recorded meeting. Stated, "I am all up for transparency" Our Customer requested that we provide a bid and estimate not only for the repairs from Hurricane Harvey but also other additional remodel items. We contacted [redacted] requesting a Licensed General Contractor[redacted] sent our contact information to [redacted]. [redacted] received a call from [redacted] from TexStar. [redacted] stated the company had changed its name. An appointment was scheduled to have Mr[redacted] come to the house and provide us with an estimate for repairs from Hurricane Harvey.Mr[redacted] and Ms [redacted] both arrived for the appointment.Mr[redacted] explained to Mrs [redacted] that he and his partner had created TexStar after the hurricane to help locals rebuild after Harvey. He stated, "I worked in the oil refinery business prior to Harvey. This is why the company name was no longer [redacted]." He gave two business cards with the TexStar name and contact info. While showing Mr[redacted] the property damage, conversation was being exchanged. Mr[redacted] recommended we didn’t use vinyl flooring but tile flooring because tile added value to the home. Mr[redacted] also recommended we replace the bathtubs with custom built floor to ceiling tile as the tile would protect the walls from future water damage.Mr[redacted] recommended we use granite for the countertops. He stated, "we don’t recommend you using anything but granite, it's the best option."During this conversation, Mrs [redacted] stated, "We can only do Harvey Repairs but, in my dreams, I would love to flip my laundry room and my galley kitchen. Allowing me a larger kitchen which would be easier to access in a wheelchair." Mr[redacted] stated," we can do that, double built in ovens over here, refrigerator over there, dishwasher here, cook top over there and a nice breakfast bar and island. We will do custom built cupboards and add a nice arch here."  out of curiosity, Mrs. [redacted] asked how much it would cost to make those changes?"Mr[redacted] gave a verbal estimate of about $80,000.00. He stated, " I will go to my office run some numbers and get back to you tonight with our bid."Mr[redacted] returned to our home several times to discuss the proposed bid and scope of work. He verballygave us estimated figures of how much specific items would be allocated iegranite counter top $42 sqft and bathroom tile $3 a sqft etc. Mrs [redacted] asked Mr[redacted] how long will it take to complete this project if we vacate the home? Mr[redacted] told us that the project would take 14-16 weeks if we resided in the home during the work being performed, 30 days if we vacated.We made arrangements to vacate the home for 30 days. From the beginning, prior to signing any contract, the vacate dates were set for Dec 4 2017-Jan 2 2018.Nowhere in the contract does it state that we had to vacate for them to start the job. We broached the idea of vacating, not TexStar.  We signed and executed an agreement on Nov. 6, 2017 via Docusign, that was to be held as an effective contract upon initial payment as was stipulated in the Contract. The Customer did not provide validating payment for 29 days. Due to the delay we informed the customer that we would be cancelling the contract if no payment was received prior to beginning any work on their home.  [redacted] [redacted] was aware from the first moment he entered our home that our financing was via [redacted] ([redacted] [redacted]) Disaster Recovery Loan.  [redacted] was informed during the initial phone conversation that we had just been notified by the [redacted] that we needed to have a licensed contractor present with us when we signed our closing paperwork for the loan.When Mrs [redacted] asked Ms[redacted] if this short notice would be possible to meet with a contractor and have them attend the appointment with us that upcoming Saturday. Ms [redacted] stated, "it shouldn’t be a problem. Let me talk to one of our contractors and I will get back to you."Ms [redacted] called back and set up an appointment for that afternoon.Mr[redacted] was notified at initial meeting that we needed a licensed contractor to attend our loan closing appointment at the Disaster Recovery Center in Port Aransas that Saturday afternoon.Mr[redacted]attended this meeting and signed paperwork with the [redacted] that he understood this was a reimbursement loan and money would only be disbursed upon receipts being submitted to the [redacted].  At this appointment, Mr[redacted] also signed a lien waiver.Prior to signing the contract, we met with Mr[redacted] and expressed our concern for the February 6 2018 completion date. Mr[redacted] assured us that the interior work would be completed in the 30 days we vacate and the 90 days was simply standard contract language that would allow them extra time to do the outside work.Mr[redacted] stated that he was well aware working with the [redacted] it could take up to 2-3 months to get the initial draw from the date we signed the loan paperwork in Port Aransas.The Customer then made payment, and immediately began sending hostile messages concerning work schedules, and assignment of tasks. We explained to the Customer that we were setting up their job, and planning time was needed to secure certain items such as dumpsters, tools, etc.  Emails and text messages will show it was TexStar via Mr[redacted] and Ms [redacted] that were sending hostile messages demanding we get the [redacted] to release the money or they were going to cancel our job.We met with Mr[redacted] and Mr[redacted] at the TexStar office in November 2017 to discuss our concerns and the pay schedule as they were aware the money was being controlled and disbursed by [redacted] not us. We asked if they would accept a couple thousand dollars we had in savings to get the job started until the [redacted] disbursed the initial draw?Both Mr[redacted] and Mr[redacted] said that would not be acceptable they needed the entire $17,093.89 to start.Dec 5, 2017, we met with Mr[redacted] and Ms [redacted] at the TexStar office. They were expecting a check for the $17,093.89 because our case manager from the [redacted], [redacted], had sent us an email on December 4 2017 that the funds were being released but it could take upto 10 days for the money to show in our account. Mr[redacted] became very hostile when he was informed we did not have the check in hand. We explained that the money was released and was scheduled to post to our account on Friday, Dec 8 2017. He stated, " I have people who were expecting that money"He asked for a post-dated check for Friday, Dec 8 2017 so he had something to show his people.The money was posted to our account the next day. Mrs [redacted] notified Ms [redacted] the money was in our account.That afternoon, Mr[redacted] requested Mr [redacted] bring a cashier's check to their bank. Mr[redacted] was supposed to meet Mr [redacted] at their bank.Mr[redacted] did not arrive at the bank prior to the bank closingMr [redacted] went into the bank and explained the situation to the teller. The teller verified the cashier check and deposited it into the TexStar account. Mr [redacted] was given a receipt for the deposit.As Mr [redacted] had exited the bank and the bank employee was locking the door, Mr[redacted] arrived and demanded she let him into the bank. She informed Mr[redacted] the bank was closed. Mr[redacted] stated, "I need to run payroll" the bank employee told Mr[redacted] he was not going to run his payroll tonight because the bank was closed and he only had $75.00 in his account." Mr[redacted] pointed out that Mr[redacted] has just made a deposit for $17093.89. The bank employee informed Mr[redacted] the funds were not available until tomorrow.Mr[redacted] informed Mr [redacted] a crew would be starting our job the next day.Dec 7,2017 at 1:30pm two young men ring my doorbell. Upon opening the door one of the men explained they were not sure if they were in the right place. They said they had just picked up their payroll checks at TexStar office and were told to come to my address. The young man speaking was [redacted] [redacted], [redacted] [redacted]'s son. Mrs [redacted] told them they had the right house and mentioned she had been expecting them in the morning. This is when [redacted] [redacted] says, " Ma'am I mean no disrespect but none of the crew was going to work until we had been paid. The company has been going through some difficult times the past six weeks. We just now got our checks. Some of us were owed six weeks back pay."As we still did not have an actual work schedulewe were not expecting demo to take place on Dec 7 2017.Measurements had not been taken yet and there still had not been any floor plans provided. Mr[redacted] and Mr[redacted] continued to tell us that they have engineers and architects working on it.The two young men went into our garage and started pulling down sheetrock and insulation. They had no dumpster, no garbage bags, no broom, no masks. [redacted] asked me if he could use my broom. [redacted] also asked me to contact Mr[redacted] and ask him to bring them a broom and garbage bags.We were still working on removing our belongings in the garage and still had a few items in the garage plus our freezer and refrigerator. We were told we could leave them as they are working and full of food. We had made arrangements to vacate on Dec 4, 2017 but delayed the hotel until Dec 7, 2017 because TexStar was not starting until Dec 7, 2017.  Within three days of their payment, the customer required that we were to give them credit for two working days in which additional cleanup was required due to the customer not vacating the residence as agreed by the contract. We arrive at our home on Friday afternoon at 4:30pm, Dec 8, 2017. No crew was present and there was insulation, sheetrock and mold pieces everywhere. The insulation had gotten into the fishtank in my livingroom and killed my fish. The demo had been in my garage! I have photos showing the insulation inside my freezer and on the food!Mrs [redacted] called Mr[redacted] and asked why the was no crew working at the house. Mr [redacted] replied that "they were waiting for a dumpster" The dumpster was in my drivewayMrs [redacted] told Mr[redacted]that he needed to get someone over to the house and clean up the mess they had left.Mr[redacted] had stated several times that when they did a job when they left at the end of the day you wouldn’t know they had been there.Mr[redacted] sent a crew to clean up the mess. They used leaf blowers and blew the insulation and sheetrock into the driveway. Hence, blowing into the air and into our neighbors'yards. Plus being airborne forcing people to breath in the fibers and mold spores.Mr[redacted] apologized for the mess made by "inexperienced crew"Mr[redacted] told us that evening the crew would be working the next day, Saturday, Dec 9 2017. Again, no crew showed up to workMrs [redacted] sent Mr[redacted] a text regarding their crew continuously not showing up to our jobsite. Day 1 they show at 1:30pm wok for a few hours, Day 2 no show, crew arrives after call to Mr.[redacted], Day 3 no show after specifically being told the crew would be arriving to work that day. Day 4 Sunday no work day which is understandable.We did vacate on Dec 7 2017 and have hotel receipts to prove this. There is nothing in the contract stating we had to vacate the property for work to beginWe stated to Mr[redacted] and Mr[redacted] that we should not have to pay for the additional clean up time for the mess made by their employees, especially since Mr[redacted] told us that were "inexperienced"TexStar decided to close for 2 weeks of the 30 days we were vacating. They did not inform us they were closing. Mr[redacted] told Mr and Mrs [redacted] it was the week before Christmas and the week after Christmas. That he gave his employees time off.   We were able to provide services and submitted their second invoice at an early date in order to help facilitate the customers request for funding through their lender. We never received payment for the invoiced amount and were given a partial payment of the invoice which deviated from the schedule of payments as set forth in the contract. The [redacted] requires receipts to disburse fundsTexStar is claiming labor costs of $24093.89, yet they provided an estimate to [redacted] that they could repair all Harvey damages for $33,197.17. Letter attachedDec 6 2017 paid TexStar $17093.89Jan 4 2018 met with Mr[redacted] at our home. He was not happy with the quantity or quality of the work done to date. Mr[redacted] stated he needed $7000.00 to order sheet rock, insulation and framing kit. The next day, Jan 5, 2018 Mr [redacted] met Mr[redacted] at TexStar's bank with a cashier's check for $7,000.00. TexStar had not done any work on our home since the meeting on Jan 4 2018 No materials every arrived at our propertyOn Jan 16, 2017 TexStar crew removed all tools from our property.They abandoned the jobJan 5 2018 $7000.00 paid for materials as indicated aboveMr[redacted]signed paperwork with the [redacted] that he understood this was a reimbursement loan and money would only be disbursed upon receipts being submitted to the [redacted]Per an email from [redacted], TexStar was under the impression that the [redacted] was simply going to issue us a check the day of the loan closing.Mr[redacted] stated that he was well aware working with the [redacted] it could take up to 2-3 months to get the initial draw from the date we signed the loan paperwork in Port AransasMr[redacted] stated several times the payment schedule needed to be readjusted to reflect the [redacted] disbursement scheduleMrs [redacted] informed Mr[redacted] that Ms[redacted] was trying to get our disbursement amount increased from $25000 to $50000 but she would require documentation to receive the authorizationEmail will show that we notified Mr[redacted] several times that [redacted] has requested the following documentation in order to disburse additional funds:Receipts from TexStar Work scheduleProof we had paid TexStarFlood insurance –which we purchasedLoss verification inspectionWas completed on Dec 5, 2017 and we passed. The inspector made a few adjustments to the loan allocationsLoss verification report had to pass a review boardPassedLoss verification report was resent to loan management to review and approve TexStar refused to supply receipts or a work schedule. You will see a text conversation betweenMrs [redacted] and Mr[redacted] about a work scheduleMrs [redacted] presented Mr[redacted] with a work scheduled sample and asked if it was feasible.Mr[redacted] replied, "in a perfect world, but we don’t live in a perfect world". Text messages will be attachedWork schedule sent to Mr[redacted] was written up by [redacted] [redacted], licensed general contractor and owner of [redacted]All text messages will be provided    We addressed this issue several times with this customer, and were told that they by law were allowed to demand and receive receipts from our company including rates of pay for employees, and materials discounts we receive from suppliers, and sub-contractors.  TexStar has not addressed anything with us several times except for demands for money. We told them we had paid them almost $25000.00 and the work done was only partial demo. We paid them $7000.00 on Jan 5 2018 for materials that never arrived. The crewman who came to house to get a piece of equipment toldMr [redacted] (who had stopped over to pick up mail) they were working on a different job at the condo on the Island.   Weonly asked for receipts for our house project/job. We did not ask for materials discountsWe were told to pick out tile, granite, etc. and that each item had been budgeted for; we asked for the list of how much we had to work with to pick out said materials within the allotted budget. This was the list the Mr[redacted] has gone over with us at our kitchen table but we never received a copyWhat Mrs [redacted] asked for in an email is all outlined in the contract that upon written request will be provided:Copies of permitsEngineer report Mr[redacted] stated they were using to place support beamsDrawings from engineerThe breakdown costs for materials Mr[redacted] used to determine bid ie $45.00 sqft for granite etcThe estimate from [redacted] that Mr and Mrs [redacted] had received prior to being contacted by TexSar. Mr[redacted] said he was going to use them to do the concrete workInsurance certificatesPurchase orders and receipts for materials purchased with our money i.e. sheet rock, insulation, framing kit etcCertificatesand license information for all specialty subcontractors, plumbers, electricians'etcLien waiver releases from all subcontractors and vendors releasing us of all liabilities if TexStar doesn’t pay themMr[redacted] sent a letter stating they had not used any but would request on our behalf, yet they have not paid the dumpster company for the dumpster that is still sitting in my yard. Regarding payroll amounts to employeesWe didn’t ask for amount paid we simply stated that demo is the cheapest part of the job to which Mr[redacted] stated that he needed to charge us $30 per hour per crew member to allow him to provide his employees with benefits like the time off for Christmas.Mrs [redacted] informed Mr[redacted] that:it was not in the contract they would be on vacation for 2 weeks of the 30 days vacatedThat it was not our responsibility to pay for his employees vacation especially since they couldn’t make payroll for 6 weeks prior to our job startingMr [redacted] told Mr[redacted] and Mr[redacted] if they want the [redacted] to believe they had $24,093.89 into labor costs for the partial demo they needed to provide the [redacted] with time sheets documenting the hoursMr[redacted] replied he was going to make 25% off the top We explained in a  personal meeting with the our customers, in the lobby of the hotel in which they were staying, that the information that they were requesting is proprietary and that we had furnished them with an invoice for work, which according to Texas Law is a receipt for services rendered. The paper we gave to Mr[redacted] is from the [redacted]'s OfficeStating that if the contractor is accepting more than $5000.00 the money must be put into a trust account which the home owners have access to said account. Attorney General highly recommends the home owners monitor all deposits and withdrawalsMr[redacted] told us that it was optional and we were not having access to his bank account. The [redacted] does not say it is "optional" it states "must"All TexStar provided us with was an excel spreadsheet which places the majority of the money under "labor" Since such time of that meeting we have had to employ the services of an attorney to attempt to repair any misunderstandings of the contract. TexStar did not have to retain an attorney because of our job. Attorney [redacted] told us he was not retained for our job, he was retained for some other issues. He told us he was at the meeting to try to repair the relationship between us and TexStar. This meeting was audio recorded and is attached. You will hear this meeting was friendly and Attorney [redacted] was going to speak with Mr[redacted] and recommend revising the contract to specific language and that he was going to recommend to them they finish the job even if it was going to cost them money. Attorney [redacted] told us he would get back to us before lunch the next day.  We did not hear back from Attorney [redacted]- Mr [redacted] called Attorney [redacted] to inquire where we were at with TexStar getting to work on our houseThe evening of Feb 5 2018 (close to midnight Feb 6 2018) Mrs [redacted] received an email from Attorney [redacted] from Mr[redacted]. Attorney [redacted] admitted he had not read the revised plan Mr[redacted] had sent to him. The revised plan was only a payment plan that we were to pay them almost $15000.00 every Friday for 4 weeks.The Contract expired on February 6 2018. We gave TexStar until 5pm on February 7, 2018 to start working on our home. They still had not done any work. We did not receive any revised offer only a revised payment plan.  We have now had to have our attorney contact the customer on several occasions, and the customer is and has been unwilling to cooperate or honor their commitment to the contract. We tried to work with Attorney[redacted]We were willing to work with Attorney [redacted]Wedid not receive any offer from TexStar.TexStar sent a revised payment plan and revised excel spreadsheet.The contract expired and no new contract was offered to us We had set up several meetings with Mr[redacted] and Mr[redacted] which they canceled or never showed. One meeting was at their office. Mr[redacted] and Mr[redacted] didn’t have the paperwork ready we needed so they scheduled another meeting on the Island. Never notified us the meeting had been canceled.TexStar are the ones who were not cooperating nor did they honor their commitment to the contract.[redacted] reached out to TexStar to try to resolve these issues. TexStar never responded. See email from [redacted]  As such we informed them that an inability to make timely payment was considered "breech of contract" as was listed in section 19 of the contract that they signed. We have tried on numerous occasions to work with this customer and have not received any cooperation, nor has our attorney.   We received no notification, nor did we receive any written or verbal notification Attorney [redacted] had been retained for our job issues; actually, we were told in person, by Attorney [redacted] he WAS NOT retained for our job.TexStar is in "Breech of contract" under Sections: 4, 9, 11, 12,13, 14, 18, 19, 24, 25, and 26 This customer refuses to accept that a substantial amount of work was done to their home in completing the demolition phase, and removal of all interior ceiling Sheetrock, insulation in the attic, tile flooring, and Master Bath, as well as a portion of the secondary bathroom bedrooms. The work done is subpar and is not substantial The demo is not completeFascia boards were only pieced in not replaced and the quality of work needs to be taken down and redone. We have been told this from other contractors and an engineer and building consultant sent from [redacted] ([redacted])to inspect the home.The sheet rock installed in the garage was done so poorly it also has to be taken down and redone. Again, inspected by [redacted] Apparently our customer thinks that they are entitled to receive this work as well as all other services & claims for free. We are not asking for free work, we do not mind paying for work done; however, the work was not completed interior or exteriorOnlypartial demo on inside of houseFascia boards, we provided, were only pieced in not replaced as we stipulated Sheet rock install in garage was done very poorlyWe have to pay to have this work redone.The contract provides for a warranty. We pointed out to Mr[redacted] our concerns and no attempt was made to fix the poor quality of workmanship.We have incurred outrageous expenses because of loss of use of our home. Said loss of use is a result of TexStar not Hurricane Harvey.   We have made three separate attempts as well as multiple offers to this customer in order to cooperate and continue working... To date the customer has refused all offers, and insists that they be allowed to act as General Contractor of this remodel.   We never told TexStar to stop workingTexStar abandoned the job We have multiple text messages and emails asking us to be patient with them.We have been patientContract states "time is of the essence"We have received NO offers from TexStarWe chose not to extend the contract as TexStar showed no good faith in returning to work on our home.We did not refuse any offer as we never received an offer As always TexStar Remodeling and Construction re[redacted] committed to completing all of our jobs in a satisfactory manner, and will continue to always provide excellent customer service. However, this is not possible without cooperation.     This has not been our experience with TexStarThis was not the experience [redacted]. had with TexStarView his review on [redacted]TexStar has not paid the vendor who owns the dumpster in my driveway$1400.00 was owed by TexStar as of 2 weeks ago to remove the dumpster from our drivewayIf TexStar continues to offer excellent customer serviceWhy do they have to retain an attorney for cases other than oursMrs [redacted] hasapology letter from Ms [redacted] regarding her behavior toward Mrs [redacted]She told Mrs [redacted] they were shorthanded, had to fire 2 of the 9 crewWhen Mrs [redacted] asked her why they didn’t subcontract the work if they couldn’t provide the manpower Ms [redacted]'s response was not professional at all and actuallyescalated bothMr and Mrs [redacted]'s frustration as they were sitting in the TexStar lobby waiting for Mr[redacted] to show for a meeting that had been previously scheduled and Mr[redacted] had blown off because he didn’t have the paper work completed
Additional documentation to be sent. only able to upload 5. How do we send additional documents?
Regards,
[redacted] & [redacted]

Though we have been contacted by Ms. [redacted]. Ms. [redacted] was a customer of a previous company that employed on of our workers. However that being the case TexStar Remodeling and Construction has a founding date of 10-01-2017, and therefore was not in existance at the time of Ms. [redacted] work. Our...

employee who worked for the company that performed the job is attempting to reach a settlement with Ms. [redacted] at this time.  With that being the case TexStar Remodeling and Construction, L.L.C. cannot accomodate Ms. [redacted] for work it never performed.