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Our office has been working with the patient as well as [redacted] to get the refund check out to the patientThis was escalated and we have been told by [redacted] that check number for $was mailed to the patients home addressThis should be received by the patient this weekWe do apologize for the length of time this took and will continue to work with [redacted] to insure this type of issue does not continue to happen.Thank you,

Good Afternoon, Mr***’s called our customer service line on 04/02/Mr [redacted] stated that he just got off the phone with [redacted] and they told him that he only owes a copay for $Our customer service agent explained that the $co pay [redacted] was referring to may have been a copay for the facility billOur agent explained that his balance of $co- insurance for the physician’s ER bill ? Mr [redacted] asked to speak to Dr [redacted] but our agent explained that our office does not have the doctor’s numberOur agent explained we are a billing group on behalf of the doctor but we don’t have the doctor’s direct lineMr [redacted] asked if this money goes to Dr [redacted] or if it goes to us? Our agent stated that the money goes to the provider for his servicesMr [redacted] did state that he was unemployed and our agent told him that if he would like , our agent could set up a payment plan for $a month? We do the emergency room billing on behalf of the physicianWe do not have access to any explanation of benefits other than our own accountMr***’s insurance processed our claim and left $towards the patient’s coinsuranceOur customer service agent was courtesies to Mr [redacted] and the bill to the patient was followed according to the patient’s explanation of benefits

Good Morning,We have reviewed the enclosed complaint regarding [redacted] 's medical bill that was sent to collections in error.I have personally reached out to the collection agency to make sure that the account has been closed.The representative that took Mr [redacted] 's call on 1/had reviewed the account and thought that the collection agency file containing the patient's account had not yet been sent as there is a day window before files are sent to the collection agencies Unfortunately, the account had been sent.The patient's payment has been received and the patient now has a zero balance.I will submit a letter in writing to the patient personally apologizing for this error and including the itemized bill to show the patient has a zero balance.Please note that this collection agency does not report to any credit bureaus Please let me know if you need any additional information.Sincerely, [redacted] ***

According to hospital patient's credit card was charged twice and also refunded, however the duplicate payment was not communicated to the billing coas the refund was Therefore causing the patient to be billed after the refund was retracted from her account LogixHealth has posted the payment Patient's balance is paid in full.Thank you,

Our office originally billed this claim to [redacted] of NC on 11/19/We received a denial from the insurance on 11/25/that the patient was covered under a different primary insuranceWe did not have the insurance information and it was billed to the patient to provide the informationThe statement came back as a bad address on 02/05/at which the claim was adjusted to collectionsThe patient's mother did not contact our office for this bill until 07/11/At that time she stated the claim should be filed with the police department and not the patient's insuranceShe asked for a supervisor; however did not want to hold on the line and stated she would call backWe then heard from the patient's mother a month later on 08/11/She stated again this bill was not to go the patient's insurance and needed to be filed with the police departmentOur representative asked if there was a claim that was given to her to file and she stated noWe expressed to her that we cannot submit a bill to the police department without documents from them requesting the billShe stated she was going to call the hospital to get the informationOn 08/24/the patient's mother contacted our office again and stated to bill the patient's health insurance [redacted] Our representative asked her to verify the insurance information and she asked to speak to a supervisorOur supervisor spoke with her and the mother could not verify the [redacted] ID#We explained to her that [redacted] had already denied the claim stating the patient was covered under another insurance and suggested she call [redacted] to verify their coordination of benefits; however she refused to contact [redacted] and stated she was going to write a letter to our officeOn 08/24/the patient's mother contacted us again to advise this claim has been reported to the credit bureauI have contacted the collection company and advised them to put the account on hold for daysI resubmitted the claim to [redacted] on 08/25/and we are monitoring the account to see how they process

After completion of a thorough review it was found that a refund totaling $was due on this accountOur office mailed the refund check from our Massachusetts office today and the customer will be receiving the check sometime this weekWe have taken the time to educate our staff that were involved with this account to insure this does not happen againWe take this type of error/complaint very seriously and acknowledge the error was on our endWe do apologize and will make every effort to insure this does not happen again

According to hospital patient's credit card was charged twice and also refunded, however the duplicate payment was not communicated to the billing coas the refund was.? Therefore causing the patient to be billed after the refund was retracted from her account.? LogixHealth has posted the payment.? Patient's balance is paid in full.Thank you,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Afternoon,As requested, I will request a letter from the collection agency letting Mr*** *** know that the account has been closed and did not have any impact on his credit.Once I receive this letter, I will include it with the letter and itemized bills that I am sending to Mr*** ***.Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I am willing to accept this as an acceptable response, however before doing so I would like the letter that the representative states is being sent; to include a statement that the collection agency that this was erroneously submitted to does not report to any credit bureaus on their letterhead The ultimate goal to me is that this has no negative impact on my credit as it should not have come to this in the first place
Regards,
*** *** ***

Good Morning,We have reviewed the enclosed complaint regarding *** *** ***'s medical bill that was sent to collections in error.I have personally reached out to the collection agency to make sure that the account has been closed.The representative that took Mr*** ***'s call on 1/had
reviewed the account and thought that the collection agency file containing the patient's account had not yet been sent as there is a day window before files are sent to the collection agencies. Unfortunately, the account had been sent.The patient's payment has been received and the patient now has a zero balance.I will submit a letter in writing to the patient personally apologizing for this error and including the itemized bill to show the patient has a zero balance.Please note that this collection agency does not report to any credit bureaus. Please let me know if you need any additional information.Sincerely,*** ***

Our office has been working with the patient as well as *** ** *** to get the refund check out to the patientThis was escalated and we have been told by *** ** *** that check number for $was mailed to the patients home addressThis should be received by the patient this
weekWe do apologize for the length of time this took and will continue to work with *** ** *** to insure this type of issue does not continue to happen.Thank you,

We have reviewed this patients dispute and obtained detail from *** *** Receivables which is the collection agency that is handling this accountThe account was turned over to collections when we received our statements back from the US Postal Service stating the patient address was no
longer validThe collection agency sent a written letter to the patient on 04/23/and the debtor contacted the agency on 04/24/via phoneAt that time the patient indicated that she was going to review her insurance policyShe then called the collection agency back again on 04/24/asking to pun the account in dispute status which the agency didShe also emailed a supervisor at the agency on 05/14/with her dispute letterThe agency never called the patient, all calls were from the patient. The patient was seen in the ER and all services are overseen by a medical doctor, this is why the billing provider is listed as the MDthe actual provider on her bill is the mid level providerHer treatment was correct and she was billed for the providers services as well as the treatment of a fractureCharges are correct and her insurance processed her claim leaving her responsible to pay $due to her yearly deductibleThis balance is still outstanding and is with *** *** Receivables

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did not hear anything from this company until the collection account appeared on my credit reportIt is true that the *** Metro Police Department was supposed to be handling this bill but when I spoke with the first gentleman he told me that there was no information concerning the CPD's responsibility in the matter and that they filed the claim to NC ***, who denied the claim because the address they had for the patient, my son, was incorrectHe stated that they sent correspondence to my address at *** ***, which is not a valid address and was not a valid address when my son was seenHe told me that they turned my account over to the collection agency because they received returned mail but they never, not once, attempted to contact me using any other method After speaking with the first gentleman, I, immediately, contacted the hospital, because my son was seen in the ER, and they told me that they provided the physician's office with the same info they had on file and that the claim they submitted for the ancillary charges had been paid in full I contacted this company back, from work on a break because this is when I had time, and basically got the run aroundI didn't hear anything about *** denying the claim for other insurance primary until the day I made this complaint, after speaking with different representatives prior As a healthcare administrator, myself, of a similar type firm here in ***, NC, I am very much aware of the policies, procedures, rules and necessary regulations behind collecting on healthcare accountsThere are several different ways that this situation could have been handled without damaging my credit reportStill yet, they have the ability to submit the claim and receive full payment and instead of closing the collection account, which is the right and ethical thing to do, they want to put the account on hold, which means it is still reporting negatively on my credit report The only satisfactory conclusion is for the collection to pulled from my credit report, not placed on hold and for *** to be billed
Regards,
*** ***

Good Afternoon,We originally billed the patients health insurance, *** ***, on 07/07/We received the an explanation of benefits from *** on 07/17/The total charge on the claim was $*** *** allowed $and disallowed $*** plan coverage on this
claim was 80% of the total allowed amountOn the EOB, the total patient responsibility states $We did not receive any payment from ***We billed the total charge to the patient of $606.We have also contacted *** and they informed us this claim was paid for the amount of $on check number ***. This check was issued to the patient on 07/21/and this check has not been cashed yet.We have not received any payment from the patient as of todayThank you

Our office originally billed this claim to *** of NC on 11/19/We received a denial from the insurance on 11/25/that the patient was covered under a different primary insuranceWe did not have the insurance information and it was billed to the patient to provide the informationThe
statement came back as a bad address on 02/05/at which the claim was adjusted to collectionsThe patient's mother did not contact our office for this bill until 07/11/At that time she stated the claim should be filed with the police department and not the patient's insuranceShe asked for a supervisor; however did not want to hold on the line and stated she would call backWe then heard from the patient's mother a month later on 08/11/She stated again this bill was not to go the patient's insurance and needed to be filed with the police departmentOur representative asked if there was a claim that was given to her to file and she stated noWe expressed to her that we cannot submit a bill to the police department without documents from them requesting the billShe stated she was going to call the hospital to get the informationOn 08/24/the patient's mother contacted our office again and stated to bill the patient's health insurance ***Our representative asked her to verify the insurance information and she asked to speak to a supervisorOur supervisor spoke with her and the mother could not verify the *** ID#We explained to her that *** had already denied the claim stating the patient was covered under another insurance and suggested she call *** to verify their coordination of benefits; however she refused to contact *** and stated she was going to write a letter to our officeOn 08/24/the patient's mother contacted us again to advise this claim has been reported to the credit bureauI have contacted the collection company and advised them to put the account on hold for daysI resubmitted the claim to *** on 08/25/and we are monitoring the account to see how they process

Good Afternoon, Mr***’s called our customer service line on 04/02/Mr*** stated that he just got off the phone with *** and they told him that he only owes a copay for $Our customer service agent explained that the $co pay *** was referring to may have been a copay for the
facility billOur agent explained that his balance of $co- insurance for the physician’s ER bill Mr*** asked to speak to Dr*** but our agent explained that our office does not have the doctor’s numberOur agent explained we are a billing group on behalf of the doctor but we don’t have the doctor’s direct lineMr*** asked if this money goes to Dr*** or if it goes to us? Our agent stated that the money goes to the provider for his servicesMr*** did state that he was unemployed and our agent told him that if he would like , our agent could set up a payment plan for $a month We do the emergency room billing on behalf of the physicianWe do not have access to any explanation of benefits other than our own accountMr***’s insurance processed our claim and left $towards the patient’s coinsuranceOur customer service agent was courtesies to Mr*** and the bill to the patient was followed according to the patient’s explanation of benefits

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I am willing to accept this as an acceptable response, however before doing so I would like the letter that the representative states is being sent; to include a statement that the collection agency that this was erroneously submitted to does not report to any credit bureaus on their letterhead The ultimate goal to me is that this has no negative impact on my credit as it should not have come to this in the first place
Regards,
*** *** ***

We have reviewed this patients dispute and obtained detail from *** *** Receivables which is the collection agency that is handling this accountThe account was turned over to collections when we received our statements back from the US Postal Service stating the patient address was no
longer validThe collection agency sent a written letter to the patient on 04/23/and the debtor contacted the agency on 04/24/via phoneAt that time the patient indicated that she was going to review her insurance policyShe then called the collection agency back again on 04/24/asking to pun the account in dispute status which the agency didShe also emailed a supervisor at the agency on 05/14/with her dispute letterThe agency never called the patient, all calls were from the patient. The patient was seen in the ER and all services are overseen by a medical doctor, this is why the billing provider is listed as the MDthe actual provider on her bill is the mid level providerHer treatment was correct and she was billed for the providers services as well as the treatment of a fractureCharges are correct and her insurance processed her claim leaving her responsible to pay $due to her yearly deductibleThis balance is still outstanding and is with *** *** Receivables

We have monitored the account with *** and they have paid as of 08/31/The collection company has sent a deletion request to the credit bureau for any negative marks listed on the credit report