TextbookRush.com

The book was returned to the customer on 4/30/2015. The tracking shows that it is out for delivery today.

The latest message from the consumer via the Revdex.com portal is word-for-word the same as the previous message which we responded to.  To summarize, the consumer entered into a legal rental contract with us, and returned a book that was badly damaged. We have returned that book to her as a courtesy as it is no longer usable.  The customer has stated to us via email that they will seek a replacement copy of the text, and when that is received to us in good condition we will refund the damaged fee minus a $9.99 late fee.

my book from july was returned. I sent them an ECG book on 12/22/15 and they rejected it. I offered to send in the flash cards that I had accidently forgot to send and they refused stating that they were going to "recycle" my book. No. Its brand new. I have another buyer, I want my book returned.

Today I found the email where they sent me the packing label with the correct tracking number that matches my receipt. The company cannot say that they did not issue me this tracking number.

While our stated policy is that no items will be returned if they are not purchased, this item was returned to the consumer as a courtesy on the day that it was processed (June 5th). The tracking shows that it was delivered earlier today.

We routinely receive shipments from the USPS that have been repackaged, re-taped, re-labeled, or a combination of all three. This is why we recommend purchasing insurance for any USPS shipments. We receive thousands of packages per day via an assembly line process. The boxes are recycled at the start of the line, with only the label traveling with the books. The person who processed the books did not have access to the package. The customer has voiced their opinion to “move on”, and while we regret their decision, we will accept it and ask that the Revdex.com Complaint be closed.

We would like to clarify a couple of issues.#1: Our website provides all available shipping options with an Estimated Delivery Date. We do not control the shipping process, and as such, we state each date with "Est" before it. In example, customers today would see this: "Est delivery: Friday,...

September 16" for Expedited Shipping.#2: We shipped the item the next day after the consumer ordered it the night before. We had no delay in processing or shipping her order. However, the item bounced around with the USPS as shown below. We have no explanation from the USPS as to why they had the item near the destination for several days and did not deliver it.  Regardless, we have issued a refund on the shipping costs.August 29, 2016 , 11:53 am Delivered, Front Desk/Reception ATLANTA, GA 30318 August 29, 2016 , 6:11 am Arrived at Post Office ATLANTA, GA 30318  August 29, 2016 , 6:11 am Arrived at Post Office ATLANTA, GA 30318 August 28, 2016 , 12:32 am Departed USPS Destination Facility ATLANTA, GA 30320 August 26, 2016 , 7:18 pm Arrived at USPS Destination Facility ATLANTA, GA 30320 August 26, 2016 , 1:39 pm Arrived at USPS Facility ACWORTH, GA 30101 August 25, 2016 , 5:02 pm Arrived at USPS Destination Facility ATLANTA, GA 30369 August 25, 2016 , 3:27 am Departed USPS Facility COLUMBUS, OH 43218 August 24, 2016 , 7:36 pm Arrived at USPS Origin Facility COLUMBUS, OH 43218 August 24, 2016 , 6:36 pm Accepted at USPS Facility COLUMBUS, OH 43218

Revdex.com:
1,) I am referencing the response that we received from my survey of the seller & it didn't appear that the seller's actions were addressed by textbookrush. If they had researched the seller's listing of the book, they would see that the book was still listed for sale though they advised they didn't have the book.  Though they are not the seller, they are in fault for allowing sellers to treat their consumers that way.  I found many reviews of that seller like that, but they continue to let them sell and treat their consumers this way.2.) I find the 50% refund is satisfactory, provided the book is returned to us to try to recoup the remainder that was charged to our credit card.

The issue is not with USPS as the book was not mishandled, it is simply not the book I sent to Textbook Rush. The wear on the book is not from mishandling by USPS, the ISBN was not switched by USPS, and the dirty sticker label that reads Campus Textbook Rentals (which is not in Indianapolis) was not put there by USPS.
The fact remains that THE WRONG BOOK WAS SENT TO ME! Stop blaming other people (me and USPS) for your error and rectify your mistake.

I would still like my books returned back to me if not being paid for them. Like mentioned before, returning my book is in no way hurting the company as I am and have already paid for them to be returned back to me.

The consumer has an extensive Buyback
history with us, with
more than a dozen previously completed BuybacksWe mention this because each
of the Buybacks she has submitted to us had an email sent to when it was
checkthat contains this phrase:
"Please contact us
within business days if you have any questions regarding your buyback order."
The reason we have this statement on every "Buyback Checked-in"
email is because we cannot hold damaged or stained items indefinitely. We sent the email to this consumer on 6/8/2015. This Revdex.com complaint (7/11/2015) is the first
communication we have had from the consumer about thisWe do not have any
notations on her Buyback about a phone call, and we do not have any Emails
linked to her Buyback. I have searched
our CRM (customer service email system) for any emails from her email address,
and we do not have anyAdditionally, I searched for any reference to her
specific Buyback number, and again did not have any results If the consumer can show that she contacted us
before the days passed, we will issue the $payment that was due for the
damaged item. We cannot return the item
as it was discarded after the days passed. Our website clearly states that items sent on Buybacks will not be returned if they are not purchased

I can show proof that I hit reply every time I sent an email and every email said the same thing at bottom about being a notification only email but on June 18th [redacted] responded on that very email once it was to late for me to get my book back.  He also responded back to me from that very same email on June 19th.  They say they did not charge me an extension charge but I can forward an email and a copy of my bank statement where they charged my daughters account $9.99.  They were able to get my emails from the email address they claim does not receive emails just in time for it to be to late for me to get my very expensive book back.  They are a book rental company who would have copies of this book on hand and all I am asking is for a book returned to me in like condition.  I can produce a dated receipt showing I bought this book new within the last 6 months.

I never supplied an incorrect address. I have no idea how they could send the check for the other book to the correct address but this book that supposedably has damage got shipped to another address.  I did get a quote a few weeks earlier but it was only a quote.  That should not allow them to keep my book based on the false claim it had water damage. This book supposedably was shipped to the wrong address weeks ago and now they are saying they have not received it back?  This is even more concerning as it seems like another cover up them trying to scam me out of my book.  I just want my book back because it did not have damage like they stated.

We have reviewed the shipping of the package, and agree that this was most likely a damaged package while in the hands of FedEx. We have manually processed the books as if they had been received, and the customer will be issued payment within 1-2 business days.

The agent that initially responded to the consumer was following our stated policies. However, after she replied, she brought the issue to my attention, and we retrieved the book to inspect it. We did see that there appeared to be different handwriting throughout the book, and we refunded the charge...

and sent another update to the customer. We received this Revdex.com complaint after the refund, but we assume the consumer had not yet seen the email. There is nothing left for us to do, as we have already met the requested solution from the consumer.

We've refunded the customer the charges for the book that was lost in transit with the USPS. Since the book is lost, and the customer has been refunded, we are the party who has taken a loss, and we do not know why the consumer has re-opened the Complaint.  We have nothing left to give back, since the customer's purchase fee has been refunded.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is MORE than satisfactory to me.

I am happy that I am receiving a refund for the study guide since I did not mark in it. However, I was not responsible for the water damage to the text book either. I packaged and sent back a textbook that was in the exact same condition I received it in. I refuse to accept responsibility for something I did not do. I didn't purchase insurance through Fed Ex because it's a textbook and I never anticipated it would be poorly handled (assuming that's where the damage even occurred). I would be willing to accept responsibility if the damage was from my own carelessness, but that is not the case at all.

I believe there is a misunderstanding, if I was unclear I apologize. My desire is not to return and be refunded for my purchase. The rental is the issue, I returned the rental with another book that I had rented but am being told that I did not. I went through my bank statements, I see where I was refunded for the purchase, I'll gladly pay that back because I was supposed to be refunded for the rental when I originally sent it back. Earlier I was simply saying that if the business will accept my purchase in the condition its in then I'll gladly send that, but simply I can not return the rental book because I have done that already. I put it the same box I put the other rental in, wrote both of the return numbers on the box and sent it off the earliest I could.

The consumer did not place the order with us directly, but with one of our Marketplace sellers who lists items on our site. We need to provide the Marketplace seller time to respond to concerns that are raised by consumers. In this case, after the Live Chat with the consumer yesterday, we decided to...

refund the consumer and issued a warning to the Marketplace seller for violations of our policies. The consumer was issued a full refund prior to this complaint being received.