Textbooks.com

This customer created Quote Number: *** on 5/9/for one copy of ISBN: *** *Acting out Culture) We received this shipment under receiving number *** on 5/12/The item received was ISBN: *** (ACTING OUT CULTURE >INSTRS.ED

Hello - Have you received your book yet? Order *** Was placed 11/30/from our Marketplace to Vendor: Great Book Prices. Standard $shipping was selected with a day processing window and 6-business day delivery.With the holidays - the book should have arrived late last week
or early this week given the shipping option selected.Let us know

We received this customer’s shipment on 1/4/18, under receiving number: *** One of the items (*** *** ***) that the customer quoted was originally checked in as a different edition than what was on the quoteWe asked our warehouse staff to recheck this item and
they discovered that this was a cheerrorThe customer did send in the correct item from the quote Our warehouse is correcting this error and will be sending us the paperwork for the corrected shipmentAs soon as this correction is made, the customer will be paid the full value for both books on the quoteWe are also reaching out to the customer via email with an update regarding this shipment.

Hello - Have you received your book yet? Order *** Was placed 11/30/from our Marketplace to Vendor: Great Book Prices. Standard $shipping was selected with a day processing window and 6-business day delivery.With the holidays - the book should have arrived late last week
or early this week given the shipping option selected.Let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting us We do not purchase loose leaf items as stated in our buyback process

We were working with the customer at the time of the complaint was made - the issue should be resolved

I apologize for the delay I believe this complaint was filed while they were working with the customer service department on the issue It is my understanding that both parties are happy and the issue is closed

Initial Business Response /* (1000, 5, 2016/01/11) */
This customer sent in two shipments which were received on receiving numbers:
*** (Quote: XXXXXXXXXXXX)
*** (Quote: XXXXXXXXXXXX)
The quotes that were created for these items were for the paperback/hardback editions and the
customer sent looseleaf copiesLooseleaf versions typically have their own ISBN and are not worth the same value as a paperback or hardback edition
We explained to the customer where to locate the correct ISBN and have paid the value of the buybacks as a courtesy
XXXXXXX-X: A check request was submitted on Friday and payment is pending
XXXXXXX-X: Paid on check # XXXXXXXX, dated 1/08/
Initial Consumer Rebuttal /* (3000, 8, 2016/01/14) */
This still does not resolve the issue with the second quote (#XXXXXXXXXXXX) for $which was handled the same way
Final Consumer Response /* (2000, 12, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 10, 2016/01/19) */
This customer has been paid $for quote XXXXXXXXXXXXThe check number for this payment is: XXXXXXXThe check was sent on 1/12/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We received this customer’s shipment (***) on 4/12/The shipment contained the following items: ? ARMSTRONG? ? ? ? ? ? ? ? MARKETING? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
EVANS? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ESSENTIAL INTERVIEWING? ? ? ? JONES? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ESSENTIALS OF CONTEMPORARY MANAGEMENT ? These items were marked as unacceptable due to exhibiting characteristics consistent with being potential counterfeit copiesOur warehouse noticed the following when checking in these items: ? -All three copies were produced using a faster drying yellow-glue, as opposed to grey glue that is used by the publisher -Crease marks on the books are sharper, indicating each book was clamped individuallyGenuine copies are clamped in bulk -All three copies have stiffer materials used for the covers and are not made with the same type of cardboard that is used by the publisher -The leading edges of the pages have ridges and a rough cutGenuine copies are smoother, as the publisher changes blades more frequently ? Textbooks.com does not purchase counterfeit copiesIn the event that items are suspected to be counterfeit ??" they are held until a batch shipment can be shipped to the publisher(s), who will make the final determination if the items are genuine copiesIf the items are determined to be genuine ??" the buyback value will be paidIf the items are determined to be counterfeit, the matter is turned over to the publisher and all further communication will be directed to their anti-piracy division ? This process can take several months to be resolved, depending on the volume that the publishers are receiving and our ability to coordinate a time to send in a batch shipment to themAt any point that we have updated information regarding this matter, the customer will be notified

Thank you for contacting us.We received your shipment containing two books:? ***Physical Examination and Health-StdLabMan.used$3.5011***Essentials of PsychMental Health- With Accessused$18.5010We were able to pay you for the Physical Examination
& Health book for $- however we could not pay for the Essentials of PsychMental Health - with access due to excessive damage? Per our buyback policy - we do not accept damaged books as they cannot be resold in such condition? If you would like the book back - please contact us at *** and arrange shipping options? Since we provided free shipping to us; we do charge for return shipping? If you would like for us to recycle the book - please let us know as well.Best;***

Thank you for contacting us? We do not buy back Digital Textbooks at this time? Should the publishers change the rules & regulations in the near future we may consider it

Initial Business Response /* (1000, 5, 2015/09/02) */
We have reshipped a new copy of this book to the customerThe replacement is scheduled for delivery on 9/2/We have also provided a prepaid shipping label for the return of the original book, after the replacement arrivesResponse times on
email inquiries may not be immediate during peak seasons, but are typically answered within hoursWe're also available for immediate help by phone during business hours, at XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2016/02/09) */
Hello:
We are sorry you are unhappy with you digital book purchaseEach and every digital book has different requirements from the publisher on how long they last, how many pages can or can't be printed and other various features
Since
all of the products do vary - we list the requirements of each item before you add the item to your shopping cart for purchase
On the book you purchased:
http://www.textbooks.com/Strategic-Compensation-A-Human-Resource-Management-Appr...⇄ /> It lists that the book is valid for days useAnd of the left side of the page the "Digital Rights" link in blue has further detail on all the products features
At this time the publisher will not allow us to accept this item for return and will not allow us to sell an extensionSo if you need to purchase another copy - please use the link above
Thank you
***

We received this customer's shipment on 9/25/It contained three items - two were in good buyback condition and one contained water damageWe have the following policy listed online for customers using the Textbooks.com buyback service:
Before you sell a textbook, please inspect it to ensure
that it's in good conditionThough it can display minor signs of wear and tear, a textbook in "good condition" is always free from:
Stains
Water damage
Missing, loose, or torn pages/cover
Excessive writing
Broken spine
Torn or damaged binding
Any other significant damage or disfigurement
As we are unable to sell a book with water damage to another student, we informed the customer of the $return shipping and handling fee to retrieve the book
We have since been in contact with the customer and are preparing to return her book free of charge, as a courtesyHer book should ship from our warehouse later this week via UPS Ground shippingWe will send her additional details at the time of shipment

Initial Business Response /* (1000, 5, 2016/01/11) */
This customer sent in two shipments which were received on receiving numbers:
[redacted] (Quote: XXXXXXXXXXXX)
[redacted] (Quote: XXXXXXXXXXXX)
The quotes that were created for these items were for the paperback/hardback editions and the...

customer sent looseleaf copies. Looseleaf versions typically have their own ISBN and are not worth the same value as a paperback or hardback edition.
We explained to the customer where to locate the correct ISBN and have paid the value of the buybacks as a courtesy.
XXXXXXX-X: A check request was submitted on Friday and payment is pending.
XXXXXXX-X: Paid on check # XXXXXXXX, dated 1/08/2015
Initial Consumer Rebuttal /* (3000, 8, 2016/01/14) */
This still does not resolve the issue with the second quote (#XXXXXXXXXXXX) for $27.75 which was handled the same way.
Final Consumer Response /* (2000, 12, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 10, 2016/01/19) */
This customer has been paid $27.75 for quote XXXXXXXXXXXX. The check number for this payment is: XXXXXXX. The check was sent on 1/12/2016.

Initial Business Response /* (1000, 5, 2015/09/02) */
We have reshipped a new copy of this book to the customer. The replacement is scheduled for delivery on 9/2/15. We have also provided a prepaid shipping label for the return of the original book, after the replacement arrives. Response times on...

email inquiries may not be immediate during peak seasons, but are typically answered within 24 hours. We're also available for immediate help by phone during normal business hours, at XXX-XXX-XXXX.

Thank you for contacting us.  We do not buy back Digital Textbooks at this time.  Should the publishers change the rules & regulations in the near future we may consider it.

Thank you for contacting us.We received your shipment containing two books: [redacted]Physical Examination and Health... -Std. Lab. Man.used$3.5011[redacted]Essentials of Psych. Mental Health.. - With Accessused$18.5010We were able to pay you for the Physical Examination...

& Health book for $3.50 - however we could not pay for the Essentials of Psych. Mental Health - with access due to excessive damage.  Per our buyback policy - we do not accept damaged books as they cannot be resold in such condition.  If you would like the book back - please contact us at [redacted] and arrange shipping options.  Since we provided free shipping to us; we do charge for return shipping.  If you would like for us to recycle the book - please let us know as well.Best;[redacted]