I took my car to owens around april I had a problem with the guy that hit me insurance paying the total amount due for repairs on my vehicle so I got my insurance involved both insurance ended up paying which were an overpayment to Owens its been three months and I have been and both insurance companies been trying to get owens to repay the money that were over paid I been going to owens for month
S each time *** tells me a lie about accounting and her boss signing the check I dont want the check just trying to get them to pay insurance so I can collect my deminish value from insurance company before march the two insurance have contacted owens also they keep lying about putting in mail please help
I don't even know where to begin Let's start with the fact that they had my car from December 2, until February 24, causing me to pay for a rental car at $30/day for over weeks They took a $6,repair and because I had insurance companies involved managed to bump it up to $12, I should have had a total of $1,out of my pocket ended up paying another $1,on top of thatHeld my car hostage until I signed a "Budget repair" form agreeing to less than standard repairs - Only Safety repairs were a guarantee with this planNo communication - blaming the insurance company because they are penalizing me - Even saying that my deductible was something that the insurance should have waived Supposedly they have a lifetime warranty on all of their work So, the paint job is horrible with pitting and in addition they dented my vehicle in a location that was not damaged and lost parts from the interior I have been trying since February 25th to get these replaced and in typical Owens fashion - "It's under Review" "The part will be here this week" no phone call about that - Oh now "the parts will be here this Friday" NEVER I repeat NEVER would I bring my vehicle again to these unethical people for repairs
3/7/Received a text from Devon last night telling me I was irrational - This is how they treat their customer that just generated $12,for their business
Owens collected twice on the same repair form both myself personally and my insurance company Refused to refund me
A suplemental payment was needed for Owens to release my vehicle after repairs were completed They demanded I pay the additional amount personally and have my insurance compensate me for the extra amount knowing good and well the insurance company had already sent them a check for the additional amount I have proof of deposits from my personal account and Progressive provided proof of deposit from their check for the exact same amount They got paid twice for the same repair I attempted to resolve this with probably phone calls, letters, emails, threaten to sue, and had Progressive insurance do the same No responses No call backs Complete lack of cooperation
Took there on Sept They kept it for monthsStole all the good parts, damaged further, left the motor exposed, made large hole in hood, when asked to release car, they refused, charged me and insurance company an extradinary amount for storage, promised to deliver car to my home but, never did, called insurance company months later and insurance totaled my car Went to 19th judicary court and found out that since 2010....there are law suits ...similar to our case I had to buy all the parts that they kept or sold....to have my car repaired It is still being repaired This guy, *** ***, is a crook and has been doing this for the last to years His silent partner is an attorney that is bailing him out Everytime Please ....join us in putting him out of business If you have had a similar experience with him....please call the Attorney General's Office or go on line and make a complaint Attorney General's office wants more fuel to stop this crook Thank you for your input *** and *** *** I may be reached at ***@yahoo.com
Owens did not supply Liberty Mutual required documentation during recent repair that resulted in me paying excess rental car charges of $
On 4-7-is was charged $on my credit card for excess rental car charges due to Owen's not supplying Liberty Mutual the proper documentation needed to pay for the delays *** in front office is not allowing me to contact *** ***, Owner, or anyone else above her Had a conference call scheduled this morning and *** cancelled because she needed to locate the file This is after she apparently had been calling "every day" for the last several months Interesting how that works I need resolution on this because I, and many more according to the reviews on the internet, have experienced similar situations It is the right thing to do
Our vehicle is being held against or will even after we have cancelled services several times
Our vehicle was picked up by Owens Collision on Feb08, for a repair estimateThe estimate was scheduled to take place on FebWe requested a copy of the report but was not given the copy until Feb20, We asked when the repairs would be started and we were told that a start date had not been establishedOn Feb21, we requested that the repairs not be done and that we wanted to come pick the vehicle upWas told a bill needed to be completed and have not been given anythingWe have gone up there to get the bill and the vehicle and nothing has been given and have not been allowed to take the vehicleWas promised the bill would be available by Febafter lunch and it is still not availableWe went to Owens on Feband the bill is not ready and now we are being told that they did start repairs and we have to wait for the parts that they ordered to come in before
THE WORST EXPERIENCE EVER!! Nothing but a bunch of liarsHow in the world they have an A + rating on here when there are nothing but negative reviews on them everywhere elseI never leave reviews but I had to for this place because people need to know how HORRIBLE this place really isA simple repair that they said would take only days max, ended up being over a month! Now few months later the paint is already chipping and
The fender is falling offI'm scared to bring it back there because I can't afford to be without a car for God knows how long Even with the "lifetime warranty" it's a bunch of BS because after the first time dealing with them you will NEVER want to go back !!
I have been without a car for about five months with no repairs done to it yetThey have squeezed every penny out of the insurance company
My accident occurred in November of I brought my car to Owen's about a month after being rear ended in my newly brought Toyota rav Farmer's insurance estimated the damages to be around $and Owen's estimate was nearly $The insurance company has simply been asking for them to send receipts or invoices so they can figure out how they got to their estimate, but they have been noncompliant and just holding my car just so their fees could build up (recently discovered)I have called them initially weekly then everyday to check on my carI was lied to continuously every week by *** that my car would be ready by next week only to recently find out that they hadn't started working on my carMy husband went to get our marriage license out my car and saw no work had been done to my carDevon claimed to never get my emails nor
Accepted money from insurance companyDid not order partsBecomes aggravated with and lies to customers when they (customers) express grievance
This company is engaged in illegal business practice where they use their customers to try to get as much money from insurance companies as possibleIn March 2017, I took my vehicle to Owens Collision Shop for repairs after I was involved in an accidentAs of today, July 20, 2017, my car is still incompleteThey did not order the correct parts when they received checks from the insurance company and lied for months about when the vehicle would be readyThey claimed that the insurance company did not pay enough for the repair (over $9,000) and made me sign for a "budget repair." The insurance company contests their practices and so do IThey lied about when the car would be done over and over againI was just out done when I called to check on the car and the man who answered the phone advised me that Devon Stephens was gone to the ban
Took days to repair my vehicle, I got stuck with a rental car bill and a broken sunvisor and some sort of scratch/residue on my back window
In October, I went by Owens to inquire about having them repair my vehicle after an accident Because they were close, and a name I thought I could trust, I agreed to let them repair my vehicle So I dropped it off, thinking it would only take about a week-max (the insurance company said it should be a day job) The damage wasn't severe, just a tire, and the back quarter panel Two weeks came and went and nothing The entire time they had my car, I received very little communication from anyone there In fact, I can only think of once where they contacted me Every time, I initiated the contact and was always told, "maybe Friday", or the part just came in, or the part came in but was the wrong one days later, I get a phone call from the rental car agency stating that the insurance company is no longer paying for the rental car a
I had taken my wife's vehicle to Team Toyota to find and repair a water leakThey could not find or repair the leak after taking it back to them three timesThey kept charging me for doing nothing, so I got fed up with themI finally took her vehicle to Owens collision and by God they found and repaired the leak!!!!!!!! These folks work tirelessly until the job is done to your satisfactionI highly recommend Owens collision for your auto repairs!!!
I brought my car for repairs, paid by my ins co and more damages were done to my car than what they fixed
I dropped my car off in Dec and Owens held my car hostage for monthsThey were to fix a minor dent in the passenger side doorWhen I FINALLY was able to get my car back, there were damages done to my car that weren't there when I dropped the car offA huge running crack in my windshield, along w/ a quarter-sized nick in a separate part of my windshieldMy key-less entry no longer works; tint on my window is scratched; some type of chemical was dropped on paint of the OTHER (non-damaged)door, which is now discolored; the paint color of the new door and the original color does not matchAnd, most of all, my door no longer shuts properly
The manager *** *** refused to help meThe receptionist, *** *** lied to me the entire months that Owens had my carI was told misinformation over and over again
When I was there, there were several other customers dis
I have a Volkswagen Cabrio and it has started to show it's age the past couple of yearsOver the past three years I've had to put about $1,of work into it each yearI had been going to the same auto mechanics shop up until it sold to another company, changed names, and the old general manager retiredUnder new ownership and management they just kept giving me the runaround, prices went up, misleading me, wouldn't return phone call, wouldn't order the parts I needed, and would just flat out lieIt was time for a change!!
So I went to Owens Collision and Automotive Service Center on Jefferson Hwy in Baton RougeIt has been a blessing! I came to them with the estimate my old shop had given me and asked if they could beat this price and would be willing to service my vehicle*** *** said he would be more than happy to service my vehicle but the parts would take a little time and they would have to remove my motor to work on itI completely understoodBrads continual correspondents with me over the telephone has been nothing but professional and courteousHe called to let me know what all the parts would cost before the services were even rendered, so there was no surprises on my bill when it came time to pay at the completion of the jobNot only did Owens Collision and Automotive Service Center do what they said they would do, but they were also able to save me a couple hundred bucks !!! It feels good to know there are still service departments out there that value the customer and are willing to work with themNow they will always have my business, because they gained my respect and trust
Owens began work despite being notified by email through its website that I planned to get a second opinion based upon their estimate
I took my vehicle that was damaged in an auto accident caused by another driver to Owens based upon their reputationAfter two weeks of The other drivers liability carrier working with Owens to determine the The extent and cost of the repairs to be conducted there remained a several thousand dollar difference between what the insurance company was willing to pay and what Owens was proposing to chargeKnowing that I was going to have to seek judicial remedy for my out-of-pocket expenses, I notified Owen's that I would be picking the vehicle up so that I can have a second opinion in order to ensure that I could properly document my out-of-pocket expenses as reasonable and necessaryOwens claims that they began work and has refused to reassemble my vehicle so that I can drive it to the other shopThe other shop, also a reputable local body shop, did
This is an unscrupulous business that performs unauthorized repair to vehicles and holds the vehicle hostage based on their questionable contract
My daughters Hyundai Tucson was delivered to Owens Collision to await the other persons
( we are the claimants ) insurance appraisal to see if it was repairable or notThe Liberty Mutual appraiser was on scene within a couple of days and determined the vehicle was TOTALLEDI felt the settlement offered to us by Liberty Mutual was below what it would cost to replace our vehicle and was told ( by Liberty Mutual )to notify our insurance ( State Farm ) and they would deal with the settlementState Farm sent an appraiser out (long after Liberty Mutual had determined it TOTALED)State Farm claimed the vehicle was borderline and could possibly be repairedIt was then we discovered that without our or the insurance companies knowledge or approval Owens had already partially dismantled the vehicle and claims to have bought and painted pa
Dishonest business processes, advertisement, poor service quality, extremely long repair time
Buyer beware Owens will respond to this and other complaints with whatever response they chose to keep an A+ rating That's how this works They are an F- if that's even possible They do not work with your insurance on your behalf They do not return phone calls The repair work is below average quality They will take way longer than they say Your car is basically held hostage until they get the full amount of what their repair estimate is even if it's not legitimized by your insurance Do not sign their so called authorization agreement, which in the end basically relinquishes all your rights as a consumer The details of my story are way too long to dictate, but if you read this and the other complaints I hope that it will help one person seek other options for repair
The staff at Owens are amazing! Devon is an absolute Angel - she truly cares about her customers, and strives to make their experience as enjoyable as possibleThe craftsmanship is also excellentOwens will take care of all of your needs!
I took my car to owens around april I had a problem with the guy that hit me insurance paying the total amount due for repairs on my vehicle so I got my insurance involved both insurance ended up paying which were an overpayment to Owens its been three months and I have been and both insurance companies been trying to get owens to repay the money that were over paid I been going to owens for month
S each time *** tells me a lie about accounting and her boss signing the check I dont want the check just trying to get them to pay insurance so I can collect my deminish value from insurance company before march the two insurance have contacted owens also they keep lying about putting in mail please help
I don't even know where to begin Let's start with the fact that they had my car from December 2, until February 24, causing me to pay for a rental car at $30/day for over weeks They took a $6,repair and because I had insurance companies involved managed to bump it up to $12, I should have had a total of $1,out of my pocket ended up paying another $1,on top of thatHeld my car hostage until I signed a "Budget repair" form agreeing to less than standard repairs - Only Safety repairs were a guarantee with this planNo communication - blaming the insurance company because they are penalizing me - Even saying that my deductible was something that the insurance should have waived Supposedly they have a lifetime warranty on all of their work So, the paint job is horrible with pitting and in addition they dented my vehicle in a location that was not damaged and lost parts from the interior I have been trying since February 25th to get these replaced and in typical Owens fashion - "It's under Review" "The part will be here this week" no phone call about that - Oh now "the parts will be here this Friday" NEVER I repeat NEVER would I bring my vehicle again to these unethical people for repairs
3/7/Received a text from Devon last night telling me I was irrational - This is how they treat their customer that just generated $12,for their business
Owens collected twice on the same repair form both myself personally and my insurance company Refused to refund me
A suplemental payment was needed for Owens to release my vehicle after repairs were completed They demanded I pay the additional amount personally and have my insurance compensate me for the extra amount knowing good and well the insurance company had already sent them a check for the additional amount I have proof of deposits from my personal account and Progressive provided proof of deposit from their check for the exact same amount They got paid twice for the same repair I attempted to resolve this with probably phone calls, letters, emails, threaten to sue, and had Progressive insurance do the same No responses No call backs Complete lack of cooperation
Took there on Sept They kept it for monthsStole all the good parts, damaged further, left the motor exposed, made large hole in hood, when asked to release car, they refused, charged me and insurance company an extradinary amount for storage, promised to deliver car to my home but, never did, called insurance company months later and insurance totaled my car Went to 19th judicary court and found out that since 2010....there are law suits ...similar to our case I had to buy all the parts that they kept or sold....to have my car repaired It is still being repaired This guy, *** ***, is a crook and has been doing this for the last to years His silent partner is an attorney that is bailing him out Everytime Please ....join us in putting him out of business If you have had a similar experience with him....please call the Attorney General's Office or go on line and make a complaint Attorney General's office wants more fuel to stop this crook Thank you for your input *** and *** *** I may be reached at ***@yahoo.com
Owens did not supply Liberty Mutual required documentation during recent repair that resulted in me paying excess rental car charges of $
On 4-7-is was charged $on my credit card for excess rental car charges due to Owen's not supplying Liberty Mutual the proper documentation needed to pay for the delays *** in front office is not allowing me to contact *** ***, Owner, or anyone else above her Had a conference call scheduled this morning and *** cancelled because she needed to locate the file This is after she apparently had been calling "every day" for the last several months Interesting how that works I need resolution on this because I, and many more according to the reviews on the internet, have experienced similar situations It is the right thing to do
Our vehicle is being held against or will even after we have cancelled services several times
Our vehicle was picked up by Owens Collision on Feb08, for a repair estimateThe estimate was scheduled to take place on FebWe requested a copy of the report but was not given the copy until Feb20, We asked when the repairs would be started and we were told that a start date had not been establishedOn Feb21, we requested that the repairs not be done and that we wanted to come pick the vehicle upWas told a bill needed to be completed and have not been given anythingWe have gone up there to get the bill and the vehicle and nothing has been given and have not been allowed to take the vehicleWas promised the bill would be available by Febafter lunch and it is still not availableWe went to Owens on Feband the bill is not ready and now we are being told that they did start repairs and we have to wait for the parts that they ordered to come in before
THE WORST EXPERIENCE EVER!! Nothing but a bunch of liarsHow in the world they have an A + rating on here when there are nothing but negative reviews on them everywhere elseI never leave reviews but I had to for this place because people need to know how HORRIBLE this place really isA simple repair that they said would take only days max, ended up being over a month! Now few months later the paint is already chipping and
The fender is falling offI'm scared to bring it back there because I can't afford to be without a car for God knows how long Even with the "lifetime warranty" it's a bunch of BS because after the first time dealing with them you will NEVER want to go back !!
I have been without a car for about five months with no repairs done to it yetThey have squeezed every penny out of the insurance company
My accident occurred in November of I brought my car to Owen's about a month after being rear ended in my newly brought Toyota rav Farmer's insurance estimated the damages to be around $and Owen's estimate was nearly $The insurance company has simply been asking for them to send receipts or invoices so they can figure out how they got to their estimate, but they have been noncompliant and just holding my car just so their fees could build up (recently discovered)I have called them initially weekly then everyday to check on my carI was lied to continuously every week by *** that my car would be ready by next week only to recently find out that they hadn't started working on my carMy husband went to get our marriage license out my car and saw no work had been done to my carDevon claimed to never get my emails nor
Accepted money from insurance companyDid not order partsBecomes aggravated with and lies to customers when they (customers) express grievance
This company is engaged in illegal business practice where they use their customers to try to get as much money from insurance companies as possibleIn March 2017, I took my vehicle to Owens Collision Shop for repairs after I was involved in an accidentAs of today, July 20, 2017, my car is still incompleteThey did not order the correct parts when they received checks from the insurance company and lied for months about when the vehicle would be readyThey claimed that the insurance company did not pay enough for the repair (over $9,000) and made me sign for a "budget repair." The insurance company contests their practices and so do IThey lied about when the car would be done over and over againI was just out done when I called to check on the car and the man who answered the phone advised me that Devon Stephens was gone to the ban
Took days to repair my vehicle, I got stuck with a rental car bill and a broken sunvisor and some sort of scratch/residue on my back window
In October, I went by Owens to inquire about having them repair my vehicle after an accident Because they were close, and a name I thought I could trust, I agreed to let them repair my vehicle So I dropped it off, thinking it would only take about a week-max (the insurance company said it should be a day job) The damage wasn't severe, just a tire, and the back quarter panel Two weeks came and went and nothing The entire time they had my car, I received very little communication from anyone there In fact, I can only think of once where they contacted me Every time, I initiated the contact and was always told, "maybe Friday", or the part just came in, or the part came in but was the wrong one days later, I get a phone call from the rental car agency stating that the insurance company is no longer paying for the rental car a
I had taken my wife's vehicle to Team Toyota to find and repair a water leakThey could not find or repair the leak after taking it back to them three timesThey kept charging me for doing nothing, so I got fed up with themI finally took her vehicle to Owens collision and by God they found and repaired the leak!!!!!!!! These folks work tirelessly until the job is done to your satisfactionI highly recommend Owens collision for your auto repairs!!!
I brought my car for repairs, paid by my ins co and more damages were done to my car than what they fixed
I dropped my car off in Dec and Owens held my car hostage for monthsThey were to fix a minor dent in the passenger side doorWhen I FINALLY was able to get my car back, there were damages done to my car that weren't there when I dropped the car offA huge running crack in my windshield, along w/ a quarter-sized nick in a separate part of my windshieldMy key-less entry no longer works; tint on my window is scratched; some type of chemical was dropped on paint of the OTHER (non-damaged)door, which is now discolored; the paint color of the new door and the original color does not matchAnd, most of all, my door no longer shuts properly
The manager *** *** refused to help meThe receptionist, *** *** lied to me the entire months that Owens had my carI was told misinformation over and over again
When I was there, there were several other customers dis
I have a Volkswagen Cabrio and it has started to show it's age the past couple of yearsOver the past three years I've had to put about $1,of work into it each yearI had been going to the same auto mechanics shop up until it sold to another company, changed names, and the old general manager retiredUnder new ownership and management they just kept giving me the runaround, prices went up, misleading me, wouldn't return phone call, wouldn't order the parts I needed, and would just flat out lieIt was time for a change!!
So I went to Owens Collision and Automotive Service Center on Jefferson Hwy in Baton RougeIt has been a blessing! I came to them with the estimate my old shop had given me and asked if they could beat this price and would be willing to service my vehicle*** *** said he would be more than happy to service my vehicle but the parts would take a little time and they would have to remove my motor to work on itI completely understoodBrads continual correspondents with me over the telephone has been nothing but professional and courteousHe called to let me know what all the parts would cost before the services were even rendered, so there was no surprises on my bill when it came time to pay at the completion of the jobNot only did Owens Collision and Automotive Service Center do what they said they would do, but they were also able to save me a couple hundred bucks !!! It feels good to know there are still service departments out there that value the customer and are willing to work with themNow they will always have my business, because they gained my respect and trust
Owens began work despite being notified by email through its website that I planned to get a second opinion based upon their estimate
I took my vehicle that was damaged in an auto accident caused by another driver to Owens based upon their reputationAfter two weeks of The other drivers liability carrier working with Owens to determine the The extent and cost of the repairs to be conducted there remained a several thousand dollar difference between what the insurance company was willing to pay and what Owens was proposing to chargeKnowing that I was going to have to seek judicial remedy for my out-of-pocket expenses, I notified Owen's that I would be picking the vehicle up so that I can have a second opinion in order to ensure that I could properly document my out-of-pocket expenses as reasonable and necessaryOwens claims that they began work and has refused to reassemble my vehicle so that I can drive it to the other shopThe other shop, also a reputable local body shop, did
This is an unscrupulous business that performs unauthorized repair to vehicles and holds the vehicle hostage based on their questionable contract
My daughters Hyundai Tucson was delivered to Owens Collision to await the other persons
( we are the claimants ) insurance appraisal to see if it was repairable or notThe Liberty Mutual appraiser was on scene within a couple of days and determined the vehicle was TOTALLEDI felt the settlement offered to us by Liberty Mutual was below what it would cost to replace our vehicle and was told ( by Liberty Mutual )to notify our insurance ( State Farm ) and they would deal with the settlementState Farm sent an appraiser out (long after Liberty Mutual had determined it TOTALED)State Farm claimed the vehicle was borderline and could possibly be repairedIt was then we discovered that without our or the insurance companies knowledge or approval Owens had already partially dismantled the vehicle and claims to have bought and painted pa
Dishonest business processes, advertisement, poor service quality, extremely long repair time
Buyer beware Owens will respond to this and other complaints with whatever response they chose to keep an A+ rating That's how this works They are an F- if that's even possible They do not work with your insurance on your behalf They do not return phone calls The repair work is below average quality They will take way longer than they say Your car is basically held hostage until they get the full amount of what their repair estimate is even if it's not legitimized by your insurance Do not sign their so called authorization agreement, which in the end basically relinquishes all your rights as a consumer The details of my story are way too long to dictate, but if you read this and the other complaints I hope that it will help one person seek other options for repair
The staff at Owens are amazing! Devon is an absolute Angel - she truly cares about her customers, and strives to make their experience as enjoyable as possibleThe craftsmanship is also excellentOwens will take care of all of your needs!