Our vehicle is being held against or will even after we have cancelled services several times Our vehicle was picked up by Owens Collision on Feb08, for a repair estimateThe estimate was scheduled to take place on FebWe requested a copy of the report but was not given the copy until Feb20, We asked when the repairs would be started and we were told that a start date had not been establishedOn Feb21, we requested that the repairs not be done and that we wanted to come pick the vehicle upWas told a bill needed to be completed and have not been given anythingWe have gone up there to get the bill and the vehicle and nothing has been given and have not been allowed to take the vehicleWas promised the bill would be available by Febafter lunch and it is still not availableWe went to Owens on Feband the bill is not ready and now we are being told that they did start repairs and we have to wait for the parts that they ordered to come in before
I took my car to owens around april I had a problem with the guy that hit me insurance paying the total amount due for repairs on my vehicle so I got my insurance involved both insurance ended up paying which were an overpayment to Owens its been three months and I have been and both insurance companies been trying to get owens to repay the money that were over paid I been going to owens for month S each time [redacted] tells me a lie about accounting and her boss signing the check I dont want the check just trying to get them to pay insurance so I can collect my deminish value from insurance company before march the two insurance have contacted owens also they keep lying about putting in mail please help
Owens collected twice on the same repair form both myself personally and my insurance company Refused to refund me A suplemental payment was needed for Owens to release my vehicle after repairs were completed They demanded I pay the additional amount personally and have my insurance compensate me for the extra amount knowing good and well the insurance company had already sent them a check for the additional amount I have proof of deposits from my personal account and Progressive provided proof of deposit from their check for the exact same amount They got paid twice for the same repair I attempted to resolve this with probably phone calls, letters, emails, threaten to sue, and had Progressive insurance do the same No responses No call backs Complete lack of cooperation
Owens began work despite being notified by email through its website that I planned to get a second opinion based upon their estimate I took my vehicle that was damaged in an auto accident caused by another driver to Owens based upon their reputationAfter two weeks of The other drivers liability carrier working with Owens to determine the The extent and cost of the repairs to be conducted there remained a several thousand dollar difference between what the insurance company was willing to pay and what Owens was proposing to chargeKnowing that I was going to have to seek judicial remedy for my out-of-pocket expenses, I notified Owen's that I would be picking the vehicle up so that I can have a second opinion in order to ensure that I could properly document my out-of-pocket expenses as reasonable and necessaryOwens claims that they began work and has refused to reassemble my vehicle so that I can drive it to the other shopThe other shop, also a reputable local body shop, did
I don't even know where to begin Let's start with the fact that they had my car from December 2, until February 24, causing me to pay for a rental car at $30/day for over weeks They took a $6,repair and because I had insurance companies involved managed to bump it up to $12, I should have had a total of $1,out of my pocket ended up paying another $1,on top of thatHeld my car hostage until I signed a "Budget repair" form agreeing to less than standard repairs - Only Safety repairs were a guarantee with this planNo communication - blaming the insurance company because they are penalizing me - Even saying that my deductible was something that the insurance should have waived Supposedly they have a lifetime warranty on all of their work So, the paint job is horrible with pitting and in addition they dented my vehicle in a location that was not damaged and lost parts from the interior I have been trying since February 25th to get these replaced and in typical Owens fashion - "It's under Review" "The part will be here this week" no phone call about that - Oh now "the parts will be here this Friday" NEVER I repeat NEVER would I bring my vehicle again to these unethical people for repairs 3/7/Received a text from Devon last night telling me I was irrational - This is how they treat their customer that just generated $12,for their business
Our vehicle is being held against or will even after we have cancelled services several times Our vehicle was picked up by Owens Collision on Feb08, for a repair estimateThe estimate was scheduled to take place on FebWe requested a copy of the report but was not given the copy until Feb20, We asked when the repairs would be started and we were told that a start date had not been establishedOn Feb21, we requested that the repairs not be done and that we wanted to come pick the vehicle upWas told a bill needed to be completed and have not been given anythingWe have gone up there to get the bill and the vehicle and nothing has been given and have not been allowed to take the vehicleWas promised the bill would be available by Febafter lunch and it is still not availableWe went to Owens on Feband the bill is not ready and now we are being told that they did start repairs and we have to wait for the parts that they ordered to come in before
I took my car to owens around april I had a problem with the guy that hit me insurance paying the total amount due for repairs on my vehicle so I got my insurance involved both insurance ended up paying which were an overpayment to Owens its been three months and I have been and both insurance companies been trying to get owens to repay the money that were over paid I been going to owens for month S each time [redacted] tells me a lie about accounting and her boss signing the check I dont want the check just trying to get them to pay insurance so I can collect my deminish value from insurance company before march the two insurance have contacted owens also they keep lying about putting in mail please help
Owens collected twice on the same repair form both myself personally and my insurance company Refused to refund me A suplemental payment was needed for Owens to release my vehicle after repairs were completed They demanded I pay the additional amount personally and have my insurance compensate me for the extra amount knowing good and well the insurance company had already sent them a check for the additional amount I have proof of deposits from my personal account and Progressive provided proof of deposit from their check for the exact same amount They got paid twice for the same repair I attempted to resolve this with probably phone calls, letters, emails, threaten to sue, and had Progressive insurance do the same No responses No call backs Complete lack of cooperation
Owens began work despite being notified by email through its website that I planned to get a second opinion based upon their estimate I took my vehicle that was damaged in an auto accident caused by another driver to Owens based upon their reputationAfter two weeks of The other drivers liability carrier working with Owens to determine the The extent and cost of the repairs to be conducted there remained a several thousand dollar difference between what the insurance company was willing to pay and what Owens was proposing to chargeKnowing that I was going to have to seek judicial remedy for my out-of-pocket expenses, I notified Owen's that I would be picking the vehicle up so that I can have a second opinion in order to ensure that I could properly document my out-of-pocket expenses as reasonable and necessaryOwens claims that they began work and has refused to reassemble my vehicle so that I can drive it to the other shopThe other shop, also a reputable local body shop, did
I don't even know where to begin Let's start with the fact that they had my car from December 2, until February 24, causing me to pay for a rental car at $30/day for over weeks They took a $6,repair and because I had insurance companies involved managed to bump it up to $12, I should have had a total of $1,out of my pocket ended up paying another $1,on top of thatHeld my car hostage until I signed a "Budget repair" form agreeing to less than standard repairs - Only Safety repairs were a guarantee with this planNo communication - blaming the insurance company because they are penalizing me - Even saying that my deductible was something that the insurance should have waived Supposedly they have a lifetime warranty on all of their work So, the paint job is horrible with pitting and in addition they dented my vehicle in a location that was not damaged and lost parts from the interior I have been trying since February 25th to get these replaced and in typical Owens fashion - "It's under Review" "The part will be here this week" no phone call about that - Oh now "the parts will be here this Friday" NEVER I repeat NEVER would I bring my vehicle again to these unethical people for repairs 3/7/Received a text from Devon last night telling me I was irrational - This is how they treat their customer that just generated $12,for their business