Textile Shield Company, Inc.

Dear Revdex.com,I have reviewed Mr***’s complaint and provide the following responseOur company has contacted the client and records indicate services were provided at the Carmel ** *** *** (no longer ** *** ***, now *** *** ***) on April 19, to a minor child, ***. Cigna
insurance was filed at the time of service, however, applied to deducible and the balance remains due to the providerThe guarantor, for that service date at the urgent care is not listed as Mr*** ***The guarantor listed for the service at the urgent care visit was sent invoices, from both the provider and our agency over timeIt is our understanding Mr*** states he is the responsible party for the minor child and requires information on the account at this time Our office has ceased all collection activity on this matter pending Mr***’s review of information he will be sentThe problem solving of the staff member handling on June 20, was reviewed, not acceptable, and our company has addressed itI apologize for the situationPlease have Mr*** contact me to review this account and confirm the address to mail him the information My direct number in Albuquerque, NM is ###-###-####Regards, Teri P*** Compliance Department The Advantage Group

Complaint: ***
I am rejecting this response because: I refuse to call someone that already hung up on me and lied to methe collections agent has lied about submitting my credit flag paperworkand finally after filing this complaint I find out that it wasn't filed THE SECOND TIME I CALLED on time!!and was hung up onand I have a credit monitoring program I pay for, and it says that the flag is still thereso am I supposed to trust someone that has already lied to me twice? No thank youI also contacted the CS power company that they collect for and explained how I was treatedThey also assure me that customer service is their primary concernI hope either of these companies starts treating their respective customers betteragain, until my credit is restored as per our agreement I will not accept their response
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Re: *** *** Complaint ID: received on 7/7/Dear Revdex.com, The Advantage Group has reviewed the complaint received 7/7/2016, providing the following response; There are two accounts that were referred for collection services from one creditor client for this consumerThey are unpaid
These items are placed in a hold/dispute in our office and were sent to the credit reporting agencies to be processed as disputed to the consumer fileBoth accounts were sent a collection letter to the address as provided by the creditor for the consumer (PO Box)There is no mail returned to the agency from collection letters sent to Mr***Most recently, June 21, the Albuquerque Office received certified mail (one on each account) from the consumer and responded to him at a new address he provided on July and July 13, (for each account)The creditor client has verified the both debts on two occasions as outstanding for the consumer and the information has been provided for his reviewDue to the consumer complaint and to resolve this issue for Mr***, The Advantage Group will agree to accept 50% of the total balance due and delete the accounts from credit reporting, provided monies are paid as agreed within daysMrPat V*** from the Albuquerque office left a message for the consumer this afternoon July 15, to communicate this approved resolution Our telephone number in Albuquerque is 505-265-and toll free is 888-636-for Mr*** to follow up on this matter during business hours M-F 8am to 5pm or mail to the Albuquerque location at Homestead Rd NE Building 1-B if he so chooses Regards, Teri P*** CCCE Chief Compliance Officer The Advantage Group

Good Afternoon,Item was requested for expedited credit file deletion, which I understand only takes a few days to updateChris F* Grand spoke with Mr*** on Monday March 21,Our company will also send a letter from Grand Junction office to the consumer that the item is sent for
deletionThis account was paid by the consumer and due to the review of the matter it was sent to be deleted previously and was determined to be non credit reportingIf Mr*** has any questions, please call me at ###-###-#### Regards, Teri P*** Compliance Dept The Advantage Group

Good Afternoon,The account was sent to all three CRA's (Equifax, Experian, Trans Union) for removal from the consumers credit report as it may be reportingA certified letter was sent to the consumer on Jan 19,at the address of record informing of the deletion requestIf there are any
questions, the consumer may contact us directly (names, phone numbers) at The Advantage Group, as listed on the letterThank-you

A hold/dispute has been placed on the consumer's accountsAny information that may be reporting to the credit reporting agencies has been sent to process as a dispute to her credit reportThe consumer will be sent information on all of her accounts in the mail to reviewShe may contact The
Advantage Group direct at *** or toll free *** to review information or make payment arrangements

The Advantage Group has processed the credit file deletion of the account of Mr*** ** ***, sending it to all credit reporting agencies as it may be listed on July 10,This was sent on a Universal Data Form at the request of the Pueblo Colorado office and processed on the e-Oscar
system by our Grand Junction facilityThis takes on the average hours for the credit reporting agencies to process on their endThe consumer was placed for collection in Sept 2014, was notified, has made payments and has a remaining balance owing to the creditorIf the consumer has any questions, he may call our Customer Care line direct toll free ***Thank-you

The Advantage Group has canceled and returned the account back to the original creditor as of April 13, on their remaining balance due of $The account has a service date of 4/15/and has an account number ending in ***It is no longer in the agency’s collection inventory and we have
sent it to be processed for deletion from the consumer’s credit file as it may be reportingShould Ms*** have any questions she may contact our Albuquerque Office Customer Service Department at ###-###-####, ask for MsDanni B***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Received a letter March 12thdated March 7ththank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good Afternoon,I am happy to assist Mr. [redacted] and hear about these issues,  if  he chooses to discuss with me.  We take pride in working with customers to make things better, His feedback is valuable .  Mr. Buclkland may reach me on my direct line in Albuquerque, NM at [redacted]. Regards,Teri P[redacted], CCOThe Advantage Group

Good Afternoon,Mr. [redacted]’s phone number, [as stated in his complaint ] has been removed, will not be called as requested and it is determined he is not the party we were attempting to contact at this time. The message left is a standard compliance message to protect the privacy of consumers. Should...

Mr. [redacted] have any questions he may contact us directly and toll free at ###-###-#### in our Customer Service Department in Albuquerque, New Mexico.Thank-youThe Advantage Group

Dear Revdex.com,We have reviewed the complaint and provide the following response. Ms. [redacted] paid 2 accounts in full  on June 10,2016 as she stated. The consumer was to be provided with information that the accounts were paid and when it did not arrive, called back to our company. The paid in full...

information has been mailed to Ms. [redacted] and we have sent an expedited request to all 3 credit reporting agencies to process her accounts as paid in the file. The staff member handling of this matter for the consumer on June 20,2016 was reviewed, was not acceptable, and our company has addressed it. If Ms. [redacted] has questions, she may contact me direct at ###-###-#### Teri P[redacted] Compliance.

Good Afternoon,The consumer has paid in full Feb 15,2017 and a paid in full letter was sent to him at his address of record Feb 22,2017. All documents have been submitted to release the garnishment and show the judgement satisfied with the courts. Should the consumer have any questions, please call...

the numbers on the letter sent on Feb 22,2017.

Complaint: [redacted]
I am rejecting this response because: My credit rating is still flagged  and has not been restored. I will not speak with the collections agency if at all possible. The manager who hung up on me was very rude and both her and the person who inisially took the call were both desceptive and in descriptive in how they answered my questions. The both told me that it had been filed and even mailed a letter stating as much. But come to find out through my second call that it had not been filed as was stated but was delayed 29 days. So by this dishonesty and by the fact I still am flagged and my credit has not been re established, why should I be satistfied. The collections employees have shown themselves to be dishonest and shady and I will pay my debt as per our agreement but I do not accept this as fact.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Dear Revdex.com, The Advantage Group has reviewed the complaint received 7/15/2016, providing the following response; There is one account referred for collection services from the creditor client for this consumer that remains unpaid. The item is now placed in a hold/dispute in our office and to credit...

reporting agencies to be processed as disputed. The account from ABQ Health Partners was referred to The Advantage Group March 30, 2011 and sent a collection letter to the address as provided by the creditor for the consumer, being the same address as stated on the Revdex.com complaint. There is no mail returned to the agency from collection letters sent to Ms. [redacted]. The collection letter sent April 1, 2011 had 11 other collection accounts ABQ Health Partners referred for collections on March 30, 2011. All the 12 medical invoices, service dates and balances were itemized on the collection letter for the consumer, including the one in question at this time being account number [redacted]...   The agency began additional collection attempts to a telephone number provided by the creditor client to collect the money due.  There was no response to the agency collection efforts and the debts was not disputed by the consumer. Our records do not indicate any communication from Ms. [redacted] to contact our company written or oral. August 28, 2012 ABQ Health Partners reported to The Advantage Group payments which did not include this account according to ABQ Health Partners Business Office as verified Advantage. The account was not canceled and returned, it remained in collections. Most recently, July 13, 2016 the Albuquerque Office contacted ABQ Health Partners and the account is still owing. The creditor client has verified the debts on two occasions as outstanding. We have requested the debt validation from them and will be mailing this to Ms. [redacted] for her review due to the consumer complaint. The Advantage Group is providing the consumer her opportunity to review the debt validation to clear up any misgivings regarding concerns about fraud activities. Perhaps this was just overlooked when the others were paid in Aug 2012, however they were not paid directly to our agency at the time and we have verified our records with our client.  Our telephone number in Albuquerque is ###-###-#### and toll free is ###-###-#### for Ms. [redacted] to follow up on this  matter  and work out a fair resolution during business hours M-F 8am to 5pm or mail to the Albuquerque location at 5310 Homestead Rd NE Building 1-B 87110 if she so chooses.     Regards, Teri P[redacted] CCCE Chief Compliance Officer The Advantage Group         .

Re:
[redacted]. [redacted]- Complaint ID: [redacted] filed 6/22/2015
 
Dear
Revdex.com,
 
Thank-you for the above referenced consumer complaint
filed on 6/22/2015. We have reviewed all our records and send the following
response:
 
The
consumer, Mr....

[redacted]. [redacted], has accounts that were referred for
collection services to The Advantage Group from creditor clients.  All
accounts were sent an initial collection letter to the address as provided by
the creditors of the consumer at placement to the collection agency. There is
no mail returned to the agency from collection letters sent to Mr. [redacted]. There
were also telephone attempts to reach the consumer.
Most
recently, March 18, 2015 and June 22, 2015 The Advantage Group Albuquerque
Office representatives spoke to Mr. [redacted] on the phone about the collection
matter. Our telephone number in Albuquerque is 505-265-3476 and toll free is
888-636-6505 for Mr. [redacted] to follow up on this disputed  collection matter with the agency during
business hours M-F 8am to 5pm or visit our Albuquerque location at 5310 Homestead
Rd NE Building 1-B 87110 to discuss in person if he so chooses.