Good Afternoon,I am happy to assist Mr [redacted] and hear about these issues, if he chooses to discuss with me We take pride in working with customers to make things better, His feedback is valuable MrBuclkland may reach me on my direct line in Albuquerque, NM at [redacted] Regards,Teri P [redacted] , CCOThe Advantage Group
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My credit rating is still flagged and has not been restoredI will not speak with the collections agency if at all possibleThe manager who hung up on me was very rude and both her and the person who inisially took the call were both desceptive and in descriptive in how they answered my questionsThe both told me that it had been filed and even mailed a letter stating as muchBut come to find out through my second call that it had not been filed as was stated but was delayed daysSo by this dishonesty and by the fact I still am flagged and my credit has not been re established, why should I be satistfiedThe collections employees have shown themselves to be dishonest and shady and I will pay my debt as per our agreement but I do not accept this as fact Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Good Afternoon,Mr [redacted] ’s phone number, [as stated in his complaint ] has been removed, will not be called as requested and it is determined he is not the party we were attempting to contact at this timeThe message left is a standard compliance message to protect the privacy of consumersShould Mr [redacted] have any questions he may contact us directly and toll free at ###-###-#### in our Customer Service Department in Albuquerque, New Mexico.Thank-youThe Advantage Group
Dear Revdex.com,We have reviewed the complaint and provide the following responseMs [redacted] paid accounts in full on June 10,as she statedThe consumer was to be provided with information that the accounts were paid and when it did not arrive, called back to our companyThe paid in full information has been mailed to Ms [redacted] and we have sent an expedited request to all credit reporting agencies to process her accounts as paid in the fileThe staff member handling of this matter for the consumer on June 20,was reviewed, was not acceptable, and our company has addressed itIf Ms [redacted] has questions, she may contact me direct at ###-###-#### Teri P [redacted] Compliance
Good Afternoon,The consumer has paid in full Feb 15,and a paid in full letter was sent to him at his address of record Feb 22,All documents have been submitted to release the garnishment and show the judgement satisfied with the courtsShould the consumer have any questions, please call the numbers on the letter sent on Feb 22,
Dear Revdex.com, The Advantage Group has reviewed the complaint received 7/15/2016, providing the following response; There is one account referred for collection services from the creditor client for this consumer that remains unpaidThe item is now placed in a hold/dispute in our office and to credit reporting agencies to be processed as disputedThe account from ABQ Health Partners was referred to The Advantage Group March 30, and sent a collection letter to the address as provided by the creditor for the consumer, being the same address as stated on the Revdex.com complaintThere is no mail returned to the agency from collection letters sent to Ms***The collection letter sent April 1, had other collection accounts ABQ Health Partners referred for collections on March 30, All the medical invoices, service dates and balances were itemized on the collection letter for the consumer, including the one in question at this time being account number [redacted] The agency began additional collection attempts to a telephone number provided by the creditor client to collect the money due There was no response to the agency collection efforts and the debts was not disputed by the consumerOur records do not indicate any communication from Ms [redacted] to contact our company written or oralAugust 28, ABQ Health Partners reported to The Advantage Group payments which did not include this account according to ABQ Health Partners Business Office as verified AdvantageThe account was not canceled and returned, it remained in collectionsMost recently, July 13, the Albuquerque Office contacted ABQ Health Partners and the account is still owingThe creditor client has verified the debts on two occasions as outstandingWe have requested the debt validation from them and will be mailing this to Ms [redacted] for her review due to the consumer complaintThe Advantage Group is providing the consumer her opportunity to review the debt validation to clear up any misgivings regarding concerns about fraud activitiesPerhaps this was just overlooked when the others were paid in Aug 2012, however they were not paid directly to our agency at the time and we have verified our records with our client Our telephone number in Albuquerque is ###-###-#### and toll free is ###-###-#### for Ms [redacted] to follow up on this matter and work out a fair resolution during business hours M-F 8am to 5pm or mail to the Albuquerque location at Homestead Rd NE Building 1-B if she so chooses Regards, Teri P [redacted] CCCE Chief Compliance Officer The Advantage Group
Good Afternoon,I am happy to assist Mr [redacted] and hear about these issues, if he chooses to discuss with me We take pride in working with customers to make things better, His feedback is valuable MrBuclkland may reach me on my direct line in Albuquerque, NM at [redacted] Regards,Teri P [redacted] , CCOThe Advantage Group
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My credit rating is still flagged and has not been restoredI will not speak with the collections agency if at all possibleThe manager who hung up on me was very rude and both her and the person who inisially took the call were both desceptive and in descriptive in how they answered my questionsThe both told me that it had been filed and even mailed a letter stating as muchBut come to find out through my second call that it had not been filed as was stated but was delayed daysSo by this dishonesty and by the fact I still am flagged and my credit has not been re established, why should I be satistfiedThe collections employees have shown themselves to be dishonest and shady and I will pay my debt as per our agreement but I do not accept this as fact Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Good Afternoon,Mr [redacted] ’s phone number, [as stated in his complaint ] has been removed, will not be called as requested and it is determined he is not the party we were attempting to contact at this timeThe message left is a standard compliance message to protect the privacy of consumersShould Mr [redacted] have any questions he may contact us directly and toll free at ###-###-#### in our Customer Service Department in Albuquerque, New Mexico.Thank-youThe Advantage Group
Dear Revdex.com,We have reviewed the complaint and provide the following responseMs [redacted] paid accounts in full on June 10,as she statedThe consumer was to be provided with information that the accounts were paid and when it did not arrive, called back to our companyThe paid in full information has been mailed to Ms [redacted] and we have sent an expedited request to all credit reporting agencies to process her accounts as paid in the fileThe staff member handling of this matter for the consumer on June 20,was reviewed, was not acceptable, and our company has addressed itIf Ms [redacted] has questions, she may contact me direct at ###-###-#### Teri P [redacted] Compliance
Good Afternoon,The consumer has paid in full Feb 15,and a paid in full letter was sent to him at his address of record Feb 22,All documents have been submitted to release the garnishment and show the judgement satisfied with the courtsShould the consumer have any questions, please call the numbers on the letter sent on Feb 22,
Dear Revdex.com, The Advantage Group has reviewed the complaint received 7/15/2016, providing the following response; There is one account referred for collection services from the creditor client for this consumer that remains unpaidThe item is now placed in a hold/dispute in our office and to credit reporting agencies to be processed as disputedThe account from ABQ Health Partners was referred to The Advantage Group March 30, and sent a collection letter to the address as provided by the creditor for the consumer, being the same address as stated on the Revdex.com complaintThere is no mail returned to the agency from collection letters sent to Ms***The collection letter sent April 1, had other collection accounts ABQ Health Partners referred for collections on March 30, All the medical invoices, service dates and balances were itemized on the collection letter for the consumer, including the one in question at this time being account number [redacted] The agency began additional collection attempts to a telephone number provided by the creditor client to collect the money due There was no response to the agency collection efforts and the debts was not disputed by the consumerOur records do not indicate any communication from Ms [redacted] to contact our company written or oralAugust 28, ABQ Health Partners reported to The Advantage Group payments which did not include this account according to ABQ Health Partners Business Office as verified AdvantageThe account was not canceled and returned, it remained in collectionsMost recently, July 13, the Albuquerque Office contacted ABQ Health Partners and the account is still owingThe creditor client has verified the debts on two occasions as outstandingWe have requested the debt validation from them and will be mailing this to Ms [redacted] for her review due to the consumer complaintThe Advantage Group is providing the consumer her opportunity to review the debt validation to clear up any misgivings regarding concerns about fraud activitiesPerhaps this was just overlooked when the others were paid in Aug 2012, however they were not paid directly to our agency at the time and we have verified our records with our client Our telephone number in Albuquerque is ###-###-#### and toll free is ###-###-#### for Ms [redacted] to follow up on this matter and work out a fair resolution during business hours M-F 8am to 5pm or mail to the Albuquerque location at Homestead Rd NE Building 1-B if she so chooses Regards, Teri P [redacted] CCCE Chief Compliance Officer The Advantage Group