Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] hi I did talk to them I have receipt for parts I got it fix . I paid for a service person to come out told I had a bad module, they wanted $400.00 I declined. I put a module in still didn't work. found out it was the gas valve at fault replaced and now working. I was told module was bad no so. like I said I have 2 receipts one for a module and one for a gas valve that I got
Per our phone conversation this morning, [redacted] story is correct. what she didn't tell Revdex.com is that when we showed up on 12-20-16 the air cleaner was off the generator. Fuse was blown on the generator. When I called Diane on the phone to find out the history before we got on site on 12-20-16,...
she did't think her son had touched the generator. She asked her son if he touched it while I was on the phone, he did admit to touching the battery cables and something happened to the low voltage fuse. When we went back on 1-6-17 to install the gas fuel solenoid, we found the air cleaner off the generator again. Thanks again, Mark [redacted] , Service Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] hi I did talk to them I have receipt for parts I got it fix . I paid for a service person to come out told I had a bad module, they wanted $400.00 I declined. I put a module in still didn't work. found out it was the gas valve at fault replaced and now working. I was told module was bad no so. like I said I have 2 receipts one for a module and one for a gas valve that I got
Per our phone conversation this morning, [redacted] story is correct. what she didn't tell Revdex.com is that when we showed up on 12-20-16 the air cleaner was off the generator. Fuse was blown on the generator. When I called Diane on the phone to find out the history before we got on site on 12-20-16,...
she did't think her son had touched the generator. She asked her son if he touched it while I was on the phone, he did admit to touching the battery cables and something happened to the low voltage fuse. When we went back on 1-6-17 to install the gas fuel solenoid, we found the air cleaner off the generator again. Thanks again, Mark [redacted] , Service Manager
Phone response - I have spoken to the consumer, and it was agreed that a refund is not warranted as we did not do the install of the part.