TGI FRIDAY'S

Review: My Friend and I arrived at Fridays on March 14 2015 at appox. 12:40. took 40 mins to seat, although the place was almost empty! Our waitress came to table and sat down at the table with us to take order, right next to me, (Right On My Expensive Designer Purse, pulling sequins off and smashing items in my purse, which was ruined, once a sequin is pulled it starts a row to come off; I didn't see this until I got into the car). She was sweating,using her hand,close to my face,touching the menu to show items, no one wants some one sweating touching the same menu I have to touch before I eat. (that is why I think it was a health issue). I explained I could not have anything spicey..hot, she said no problem to change. After 10 min. she said they couldn't do that either. SO I asked for the menu again, after 5 more mins, I got my own menu. Ordered something else, again she gave me bad info. Another 15 minutes to reorder. By this time my friend got her food. So after another 20 minutes my dinner came, IT WAS WRONG. My Friend is now finished her food. After another long period of time they brought my cold dinner; it came before the appetizer arrived, another several minutes! WE WERE THERE THREE HOURS! We paid and on they way out, I reported this to the Manager who said we will compensated you by sending something to your home, which he never did. THIS WAS AWFUL SERVICE AND SHE DISTROYED MY PURSE.Desired Settlement: My purse should be replaced. The Entire Dinner should be Refunded.

Review: I ate at this establishment on May 12, 2013. My bill was $16.29 and I used my debit card to pay. I added a tip and wrote the total with the tip on the merchant receipt and my own receipt, $18.50. Later my account overdrafted and when I checked I saw they had charged me $21.00 instead of $18.50. I called & spoke to the general manager who told me he'd put in a refund request for the difference in such a way that I should receive it the following Tuesday. When the refund still had not come by Friday I called again and spoke to another manager, who told me she'd put in the request within the last 2 days, meaning the GM had not put it in before that Tuesday, and she was going to send slightly more than the $2.50 difference. The next week the refund still had not appeared so I called again and spoke to a 3rd manager who informed me they had stopped the previous transaction because the GM thought the "math was wrong" so they were sending a different amount. I tried twice more for the GM on the days the 3rd manager told me he would be there but he was not there on either of those days. When the refund came it was $2.20, which still means I was charged more than $18.50. I feel that waitress should not still be getting her tip considering she misused my account information, that they cannot charge me more than I authorized just to give her a bigger tip, that I should have a full refund of the total meal cost because of my overdraft damages, that I have been lied to multiple times, and the GM himself said they get many calls about overcharges and being charged twice for meals, so I now suspect this business is "skimming" - that is, making extra money off of people's transactions, and refusing to refund customers properly.Desired Settlement: I would like a refund of the full cost of the meal, the tip, and the amount I was overcharged, for a total of $21.00.

Business

Response:

In reference to incident #[redacted]

On Sunday, May 12 (Mother’s Day), the customer dined at TGI Fridays with her party. Her credit card was accidentally switched with another guest’s, and she was charged the wrong amount for her check.

On Saturday, May 25, she called the General Manager of the restaurant to ask what had happened and to get the correct amount charged on her credit card. He informed her that he would take care of it on the next business day and that she could expect her credit card to be refunded the amount in excess from her check in 5-7 business days.

The paperwork was submitted on Tuesday, May 28 (the day after Memorial Day), from which point it would take 5-7 business days for the information to be checked and the credit card refund to go through.

The customer called again on Friday, May 31 under the false assumption that the credit would be refunded on Tuesday, May 28. The manager on duty told the customer that it would be another 2-5 business days from that point. The manager on duty attempted to check the status of the refund and respond to the customer later that day, but the customer did not answer any calls.

On Thursday, June 6, the company refunded the credit due, 7 business days after the customer submitted the request.

The customer was not happy with that, and asked for a full refund for her meal. The restaurant feels that we have resolved the issue, and have no plans on refunding the meal when all the problems of that night were resolved.

IN HERE IT'S ALWAYS FRiDAY!

[redacted], General Manager

[redacted], Kitchen Manager

[redacted], Service Manager

743 5th Ave. San Diego, CA 92101, Phone: 619-234-4393 Fax 619-234-0570

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The letter sent by the business claims to have credited the amount due to my account which is false. $21 minus $18.50 equals $2.50, they sent me $2.20, which means they still kept $.30 that they overcharged me, and have once again lied about it. Though it seems like a small amount, the major issue is having a business which thinks it's okay to overcharge its customers by ANY amount, which is abusing the customer's sensitive information and rights. Furthermore, to have delayed the refund that was already being processed to change the amount to one that is less than due strongly suggests to me that the business actually IS trying to skim whatever it can from this and possibly other transactions. This behavior is not only poor business practice, it is illegal. In light of all the trouble I have been put to trying to obtain a refund, and in light of the fact that the refund I was being sent was stopped only to be shorted a second time, I believe any other business, if this all were truly a mistake, would be apologetic and would immediately issue a refund of the full amount. Additionally, the letter is the first time I have heard any explanation for how my card was overcharged, and I cannot understand why in the many conversations that were held I was never told that my card was switched with someone else's before now. Again as I say, if this is truly a mistake, though given that I was shorted a second time I find it unlikely, I believe I would have already been given a full refund and I still ask for one now, especially because I was shorted a second time, and because the business lied about that in its response.

Regards,

Review: My family and I went to Fridays and received poor service. We got the Fridays at 1:55 pm. We were seated 2:00 p.m. I look around and saw that it was not crowded. After 2:15 with no waiter coming to our table I got to to find out who the waiter was for my table. After finding the waiter I still had to wait 5 more minutes to place our order. Once I placed my order, my family didn't receive our food until 3:15 pm. I took the waiter an hour to bring our food out and she didn't have the correct order. I would like to compensated. I didn't enjoy nothing about it.Desired Settlement: I would like to have my meals free.

Review: Tonight we had a family dinner of about 15 people. I had two seperate checks and after I paid for the second bill I realized I didn't get my discount card back, then it dawned on me the waitress name [redacted] never came back to give me a receipt and I know I didn't give her the exact amount. After I found her and ask for my discount card and a receipt, She became defensive and stated they don't give out receipts. I ask what about change because I know I didn't give her the exact amount. She took my discount card of her pocket and gave it to me then she showed me my receipt and said it was only .27 and we don't give change we round up. I didn't understand so I ask for a manager and she said I don't want your .27 cent as she walked off. I was appalled.I went behind her and ask if she was getting a manager .She said ok I'll get you a manager over your .27cent. After waiting I noticed another gentleman who I thought to be a manager and I approached him.He said he was a manager and I told him what she said. But I let him know it wasn't accepable, I wanted a receipt and change and that I will be reporting them to corporate.He said that will be him. All they will do is tell him so let him talk to her. We went to talk to her and he looked at my receipt and both of my sons receipts and she didn't give there change either. One was nineteen cent the other was 4cent . She was still being rude and said I'm not trying to steal your money you can have your pennies. I responded since the manager didn't and I said what do you call it. I don't care if its .1 its mine and if your doing this to everbody it adds up. I ask the manager why would they do that because she said it was there policy to not give receipts or change.. He denied it and ask her who told her that .. she said that is how I was trained. My opinon there is some CYA going on and it really should be investigated. By the way others in our party paid by credit card. They got cc receipts. The manager said his name was [redacted].Desired Settlement: If there is such a policy or employees are being trained this wayThen it need to stop.. and somebody need to be accountable for what has already happened. It's one thing to be rude, take customer money and then try to insult them about it ..But its another when management takes it lightly .. I don't want this to continue to happen but I leftthere feeling like nothing will change.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by TGI FRIDAY'S regarding complaint ID [redacted].

Regards,