TGK Real Estate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

From: County Wide Mechanical Services [redacted] Sent: Friday, May 11, 1:PM To: [redacted] Subject: Re: [redacted] [redacted] ***, I was told that job was completed last week[redacted] should be all setBest, Cheryl B***

To Whom This May Concern: In response to Ms [redacted] attack on County Wide about being charged for a surge protector We went out to Ms [redacted] home numerous times at no charge for an issue with her system....after several attempts to fix the problem we contacted the manufacturer The manufacturer suggested that a surge protector be added to rectify the problem, which we added as an additional part and which every company would charge an additional fee for We sent Ms [redacted] the bill, she called swearing and was very rude that she was not paying for the surge protector I told her that was fine it was her choice not to pay for the surge protector I asked her if we got the surge protector back Ms [redacted] told me she didn't care if I ever got the BLEEP BLEEP BLEEP surge protector back At that point I stopped dealing with Ms*** To date she has not returned nor paid for the surge protector County Wide has stopped sending her bills for it ~~ Please let me know that you received this response and tell me what the status is with Revdex.com and what rating can we expect from here on out Thank You~~ Best Regards: Ken B [redacted] Jr

Complaint: ***
I am rejecting this response because:I am still in shock after reading MrB*** response. He has every right to respond to the Revdex.com. However, he does NOT have the right to create a story. An incredible story at that! I have spent years teaching customer service and supervisory skills. I can offer you hundreds of references. I would never, never, call any company and swear at them. There is really no need to do so. I never spoke rudely or disrespectfully to anyone at CountyWide, that is outrageous and again speaks directly to the character of Mr.B***. It is very disturbing that he would choose to invent a story maligning a customer rather than admit a mistake. There is not one ounce of truth to any portion of Mr.B*** response. Please keep this on file for the next customer Mr.B*** decides to defame rather than work with honestly
Sincerely,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From: County Wide Mechanical Services [redacted] Sent: Friday, May 11, 2018 1:30 PM To: [redacted] Subject: Re: [redacted]   [redacted], I was told that job was completed last week.....[redacted] should be all set. Best,   Cheryl B[redacted]

To Whom This May Concern: In response to Ms. [redacted] attack on County Wide about being charged for a  surge protector.  We went out to Ms. [redacted] home numerous times at no charge for an issue with her system....after several attempts to fix the problem we contacted the manufacturer. ...

The manufacturer suggested that a surge protector be added to rectify the problem, which we added as an additional part and which every company would charge an additional fee for.  We sent Ms. [redacted] the bill, she called swearing and was very rude that she was not paying for the surge protector.  I told her that was fine it was her choice not to pay for the surge protector.  I asked her if we got the surge protector back.  Ms. [redacted] told me she didn't care if I ever got the  BLEEP BLEEP BLEEP surge protector back.  At that point I stopped dealing with Ms. [redacted].  To date she has not returned nor paid for the surge protector.  County Wide has stopped sending her bills for it.  ~~ Please let me know that you received this response and tell me what the status is with Revdex.com and what rating can we expect from here on out.  Thank You. ~~ Best Regards:  Ken B[redacted] Jr.