TGM Springbrook

Initial Business Response / [redacted] (1000, 7, 2014/05/21) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @TGMcommunities.com Please be advised that this issue has been successfully resolved with the consumerIn effort to maintain customer satisfaction, we will refund all monies associated with the gas recovery and set up fees Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/18) */
Contact Name and Title: *** ***/Business Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@TGMCommunities.com
TGM Springbrook has an exclusive account solely with *** *** for collection services*** ***
was never sent to collections by TGM Springbrook and was sent a security deposit refund check on 11/13/2014, days after his move-out dateThere were no damage charges deducted from the security deposit whatsover, thus, no reason to be sent to collectionsHe was in good standing with TGM Springbrook during his year tenancyWe called Mr*** today and spoke with him regarding the situation and he has apologized and stated he would remove his complaint from the Revdex.comWe informed him to please provide us with the information for this collection agency as we feel it may be some type of a scamWe asked Mr*** to please contact us first in the future if he has any questions or concerns

Initial Business Response /* (1000, 5, 2014/09/29) */
Contact Name and Title: [redacted] Mgr.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@TGMCommunities.com
September 29, 2014
[redacted]
Dispute Resolution Specialist - Personal Services
330 N. Wabash...

Ave Ste 3120
Chicago, IL XXXXX-XXXX
RE: Case # [redacted]
Dear Ms. [redacted] -
TGM Springbrook's attorney and [redacted] are working to resolve this matter internally. We are confident that the outcome will be satisfactory to both parties.
Sincerely,
TGM Springbrook Management

Initial Business Response /* (1000, 7, 2014/05/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@TGMcommunities.com
Please be advised that this issue has been successfully resolved with the consumer. In effort to maintain customer...

satisfaction, we will refund all monies associated with the gas recovery and set up fees.
Initial Consumer Rebuttal /* (2000, 9, 2014/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)